Current Vacancies at Yun! Brands

Description

• Keep KFC Africa stakeholders aligned on the strategy through effective communication, cross-functional leadership and partnership
• Drive gold-standard digital technology governance and security.

Work closely with new project implementations to reach the business goal of 100% Digital by 2026 which includes the following eCom landscape:

• Own Channel Delivery:Orders captured through the owned web, app or chat, whether the last mile is serviced through the owned or 3P fleet
• Aggregator Delivery: Orders captured and delivered through aggregators
• Channel Click and Collect: Order captured through the owned web, app or chat; picked up in restaurants, drive-thru, curbside, etc
• Kiosk
• Drive-thru: Drive-thru with unique customer identifier capture or dynamic DMB offering personalization/upsell, or voice AI on the speaker box
• Front Counter: With unique customer identifier capture

Projects & Responsibilities include:

The Digital Team is organised across 5 Product groups (Capabilities) and the lead will be responsible for ensuring oversight within these capabilities working under the leadership of the Chief Digital Officer (CDO):

Digital product strategy:

• Develop and execute a comprehensive digital product strategy aligned with KFC's and CDO’s overall business objectives
• Identify opportunities to leverage technology and digital trends to enhance customer engagement and experience

Product development and innovation:

• Lead the end-to-end product development lifecycle, from ideation and concept validation to implementation and release
• Collaborate with product managers, designers, data engineers, architects and developers to create and deliver innovative digital products and services

Customer-centric approach:

• Conduct market research and user analysis to understand customer needs, preferences, and pain points
• Use customer insights and data analytics to drive product improvements and optimize the user experience

Technology and platform management:

• Stay abreast of emerging technologies, industry trends, and best practices in digital product development and support
• Evaluate and select suitable platforms and technologies to support digital products and services

Vendor Management:

• Collaborate with external vendors and partners to integrate third-party solutions and enhance digital product offerings.

Project management and delivery:

• Implement agile methodologies and project management best practices to ensure timely and efficient product delivery
• Work closely with Digital Change Management to Prioritize projects and resources to meet business objectives and customer demands

Performance Monitoring and Analytics:

• Review Digital Goals and key Digital performance indicators (KPIs) to measure the success of digital products and services.
• Analyze performance
• Working closely with OPS/PMO/IT/Marketing

Critical to this is, the release of the products into the market:

Stakeholders

• Nature of communication - Business and partner alignment, as well as delivery management
• Cross-Functional Collaboration: All Key ideas and core decisions to be consulted with the CDO, however on a day-to-day basis the interaction could include KFC Africa Staff, Senior Management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team, H/W and S/W vendors, Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies
• Working closely with the Channel and BAU to support the relevant leads to streamline and optimise the ways of working:
  • The Operations Lead looks after the production platform stability for Web, App, Chat/Kiosk/Drive through/PoS/ Aggregators
  • The Operations Lead liaises with Aggregators to resolve/optimise/troubleshoot solutions
  • The Operations Lead liaises with platform suppliers to resolve/optimise/troubleshoot solutions
  • Ensure that there are documented procedures and processes with the relevant contacts for support
  • T’s up the necessary support for busy periods such as month-end and year-end
  • Ensures the platforms undergo the annual performance and security testing approvals

Working Model

• Work from home is possible however 70% should be on site as we stabilise and grow the teams

Requirements

Qualifications

• Bachelor's or Master's degree in Business, Computer Science, Engineering

Experience

A minimum 15 years of experience in:

• Crafting and implementing Digital technology strategies
• Digital customer engagement and relationship management
• Digital media and content management
• Designing and implementing Web and Mobile technologies
• Designing and implementing eCommerce technologies
• Agile software delivery experience
• Project management experience 

Problem-Solving

• Solution Architecture problems/deficiencies/gaps
• Business analysis-type problems in the IT/Digital field
• Production/Operations environment breakdowns/Digital Infrastructure problems
• Vendor/supplier delivery problems
• Stakeholder management problems
• Project management problems
• Follow the Digital Wheel of 6 from Analysis, Design, Development, Test, Go/No-Go and Launch (Alpha, Beta, Full)
• Define processes to solve the above-mentioned challenges

Innovation

• Significantly modifies processes. End to end implementation of new innovations that have been signed off and work with an experimentation mindset to fail fast, learn and re-try

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Description

Key Responsibilities

Strategic thinking:

• Develop and maintain procurement strategies per sub-category to ensure lowest cost and top performance over the short term and into the long term
• Provide input into overall SCM strategies and plans, including logistics, planning, projects, asset procurement/supply
• Developing existing and new suppliers’ capabilities, and capacity, to ensure a top performing supply chain
• Developing and managing a high-performance team of category managers / buyers, including providing category management and strategic sourcing leadership to the Supply Chain Management (SCM) team members
• Ensuring effective internal and external stakeholder communication, involvement and buy-in, especially with franchisees
• Perform medium to long term planning with suppliers to align their growth to that of KFC
• Driving the execution of category plans through formal category management and strategic sourcing methods
• Benchmarking suppliers/categories, on an ongoing basis, to ensure optimal cost and performance
• Identify supplier and supply chain risks that would put assured supply at low cost and required quality in jeopardy in the short, medium and longer term, and develop risk mitigation strategies and plans, which will include contingency plans for sole suppliers or sole supplying plants, audits, performance reviews to mention a few 

Management:

Coach and support:

• develop the team members’ capabilities in category management, strategic sourcing, and commercial understanding/negotiation, to drive down cost at every opportunity whilst ensuring reliable supply at the required quality. 
• ensure the effective development, documentation and implementation of category procurement plans
• prioritise the work of team members to ensure focus and the achievement of the SCM strategies, plans and goals
• develop, in general terms, a high performing team
• Develop and maintain a KPI scorecard system to track the performance of the categories and the category management team
• Support the Supply Chain Director with Supply Chain Council meeting preparation and plans, to ensure effective council meetings and involvement
• Drive strong Franchisee and internal support for the category management team and the broader SCM team, through delivering results and performance from the suppliers, supply chain and team members
• Drive the HWWT2 and customer mania mindset within the team, to ensure teamwork across the entire SCM team, other functions, franchisees and suppliers.
• Plan career development and growth opportunities with each team member

Execution:

• Execute the category plans and goal results for categories led ie. chicken and beverages
• Implement appropriate account management practices across the supply base - which include audits, management reviews, performance and risk management
• Lead strategic SCM projects – i.e. New chicken supplier development, fresh chicken capabilities and bakery expansion projects
• Maintain good franchisor / franchisee / distributor / supplier relationships
• Ensure all category management related documentation and records are well maintained on the shared folders for knowledge building/retention and audit purposes

Stakeholders:

• Chief Supply Chain Officer, Suppliers, Franchisees, Product Excellence Team, Operations Team, Marketing Team, Development Team and SA Leadership Team & Global SC team

Working model:

• Hybrid working model with 3 days a week in the office

Requirements

Qualifications

• Bachelor's degree in Commerce/Business/Industrial Engineering/Supply Chain/Procurement
• MBA advantageous

Experience

• Min 8 to 10 years of SCM related experience with a minimum of 3 years at a senior management level with responsibility for direct reports
• Experience in strategic sourcing and strategic category management, including understanding technical product complexities, supplier or product cost drivers and other factors that influence pricing
• Preferably experience in managing food and packaging categories
• Ideally possess experience in formal project management

Knowledge, Skills & Competencies

• Strong commercial understanding and experience in driving down cost and identifying cost saving opportunities, with a track record of delivering total cost savings
• High level of innovation required. Very strategic thinking whilst ability to be in the detail and go deep on operational aspects surrounding Supply Chain
• Strategic pricing and sourcing strategies. Risk mitigation and contingency execution. Final authority around sourcing and supply at the optimal cost and service resides within this job
• Possess excellent negotiating skills, obtained from strategic or complex negotiations
• Demand & supply management
• Influencing,
• collaborating
• Strategic thinking

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Description

Key Responsibilities

• Analyse business needs and develop & maintain new applications and site for example, SharePoint Site builds, configuration and maintenance.
• Developing application & workflows within the Office 365 Suite.
• Meeting with the design team to review website and application requirements
• Configuring the company SharePoint systems to specified requirements
• Developing new web components using XML, .NET, SQL, and C#
• Designing, coding, and implementing scalable applications
• Extending SharePoint functionality with forms, web parts, and application technologies
• Maintaining and updating SharePoint applications
• Troubleshooting software issues related to the Job description
• Give expert recommendations around the Office 365 Environment including sharepoint.
• Providing systems training to staff and customers

Stakeholders

• Colleagues across the Restaurant Support Centre (RSC) and franchisees

Working Model

• Hybrid working model with 3 days a week in the office

Requirements

Qualifications

• Completed Matric and Tertiary Qualification in Computer Science or Software Engineering
• Microsoft 365 Certified: Developer Associate

Experience

• A minimum of 4 years of applied work experience as a SharePoint Developer

Knowledge

• Extensive knowledge of C#, ASP.NET, and .NET Frameworks, Rest API and Jquery
• Familiarity with JavaScript, HTML5, CSS, XML, jQuery, SQL Server and Web Services
• Familiar with Microsoft Azure Cloud environment.

Competencies

• People skills and be able to collaborate with other teams
• Self-disciplined and driven
• Able to work under load and meet target deadlines
• Innovation - crucial to develop new systems and processes & maintaining current systems & processes

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Description

Key Responsibilities

Salaries:

• Import hours monthly into the Sage 300
• Forward hours to restaurants for verification
• Review overtime and regular hours on monthly basis
• Receive monthly input on salaries and ensure that all are loaded accurately and timeously
• Administer all deductions, i.e. Garnishees, Provident Fund, savings and AOD’s
• Do monthly imports on leave, bonuses and AOD’s
• Do imports from HR Focus
• Pay salaries on the 25th of every month to all equity staff
• Distribute payslips
• Process additional run payments on the 5th of every month
• Administer all daily payroll queries and provide feedback within 24 hours
• Prepare 3rd party payments and liaise with and provide 3rd party vendors with schedules
• Reprint documents i.e., payslips and IRP5’s as and when requested.
• Analysis and validating the integrity of payroll information to detect errors / anomalies / risks 

Reports, Reconciliations and Journals:

• Upload all general ledgers for Finance and liaise accordingly to maintain accurate journals
• Monthly HR reports re. Hours and pay queries

SARS:

• Administer IRP5’s and IT3 documentation at the end of the Tax year
• Resolving IRP5 validation issues on payroll
• Ensure that all tax changes are implemented correctly as and when SARS amends
• Reprint documents as requested

General:

• Maintenance of VIP systems and parameters
• Write all payroll reports as and when requested
• Do annual increases and changes on allowances
• Bargaining Council - registration of new restaurants and do recons if needed

Stakeholders

• Restaurant General Managers, Area Coaches, Regional Coaches
• Human Resources team
  • External contacts - Provident Fund, Medical Aid, magistrates (garnishees etc) and Auditors
  • EE/IR Manager
  • Payroll Manager
  • Finance Department

Working Model

• Hybrid work with 3 days a week in the office. This is a fast-paced working environment with over-time work during peak payroll payment periods.

Requirements

Qualifications

• Matric
• Relevant qualification & certification on Payroll (reputable tertiary institution)
• Relevant Sage payroll certifications preferred
• HR and/or Finance diploma at a reputable institution preferred 

Experience and Knowledge

• A minimum of 5 year’s payroll experience in a medium to large size organization
• Payroll experience on Sage 300 (non negotiable)
• Experience in writing reports
• Microsoft Office Suite with strong Excel skills
• Computer literacy (Microsoft Office & strong Excel) with an affinity with payroll & financial systems
• Up to date knowledge of relevant legislation & statutory requirements

Competencies

• Deadline-driven with strong attention to detail and good organizing skills
• Excellent interpersonal skills with all staff
• Calm under pressure
• Strong work ethic & integrity
• Excellent problem-solving and analytical skills
• Excellent verbal and written communication skills
• Can innovate and make changes to payroll processes in own areas

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Description

Projects & Responsibilities

• Working closely with the Head of Architecture and Delivery as well as the Digital Change Manager on new project initiatives, as well as ones, kicked off in flight
• Understanding the solution designs in place or architected and gathering the right set of functional and non-functional requirements
• Owning the product plan/roadmap oversight to ensure successful implementation in line with business requirements and needs for new products and initiatives
• Working closely with vendor teams on Test Team oversight (STS Vendor) to ensure requirements are understood

Project Planning and Management:

• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Develop detailed project plans, including timelines, resource allocation, and budgeting
• Monitor and manage project progress, identifying and addressing any potential roadblocks or risks

 Cross-functional Collaboration:

• Liaise with various teams to ensure seamless coordination and alignment on project objectives
• Facilitate communication between different departments to ensure a cohesive project execution

Digital Initiatives:

• Oversee the implementation of digital initiatives, such as website enhancements, mobile app updates, online ordering systems, and loyalty programs
• Ensure digital projects meet quality standards and are delivered within budget and timelines

 Vendor and Stakeholder Management:

• Collaborate with external vendors and technology partners to ensure the successful delivery of digital projects
• Engage with internal stakeholders to understand business requirements and gather feedback on digital initiatives

 Agile Project Management:

• Adopt agile methodologies to manage project development and delivery
• Organize and facilitate sprint planning, reviews, and retrospectives

Budget and Resource Management:

• Track project expenses and manage budgets effectively
• Allocate resources efficiently to ensure project success

Risk Management:

• Identify potential risks and issues related to digital projects and develop risk mitigation strategies
• Proactively address challenges and obstacles to ensure project continuity

Data Analysis and Insights:

• Utilize data analytics and user feedback to gain insights and inform project decision-making
• Measure project performance and success using relevant KPIs

Documentation and Reporting:

• Maintain comprehensive project documentation, including progress reports and status updates
• Prepare and present project updates to stakeholders and senior management

Stakeholders

• All Key ideas and core decisions are to be consulted with the Head of Architecture and Delivery, CDIO, however on a day-to-day basis the interaction could include KFC Africa Staff, Senior Management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team, H/W and S/W vendors, Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies
• Nature of communication - Business and Partner Alignment, delivery management

Working Model

• Work from home is possible however 70% should be on site as we stabilise the teams.

Requirements

Experience

• At least 5 years of experience in digital project management, preferably in the quick-service restaurant (QSR) or retail industry

Knowledge, Skills and Competencies

• Skilled in managing complex digital projects to drive successful outcomes and enhance KFC's digital presence in the region
• Proven track record of successfully managing and delivering complex digital projects on time and within budget
• Experience with agile project management methodologies and tools
• Strong understanding of digital technologies, web development, and mobile applications
• Excellent organisational and communication skills, with the ability to lead cross-functional teams and collaborate with diverse stakeholders
• Analytical mindset with the ability to use data to drive project decisions
• Proficiency in project management software and tools
• Adaptability to work in a fast-paced and dynamic environment
• Knowledge of the RoSSA region and its digital landscape is a plus
• Design Thinking
• Agile Coaching
• Scrum
• Innovation
• Solution Architecture
• Project Management
• Back and Frontend Understanding of Coding

Problem-Solving

As a Digital Project Manager for KFC in the Rest of Sub-Saharan Africa (RoSSA) region, you would be responsible for overseeing the successful planning, execution, and delivery of digital projects across multiple countries. Some of the types of problems you might be concerned with include:

Cross-Country Coordination:

• Managing digital projects that involve multiple countries within the RoSSA region, ensuring effective communication and collaboration between various teams, stakeholders, and vendors across different locations

Cultural and Regulatory Differences:

• Navigating and addressing cultural differences and regulatory requirements that can impact digital projects in different countries within the RoSSA region
• Ensuring compliance with local data protection laws and other regulations related to digital operations

Technology Integration:

• Overcoming challenges related to integrating digital technologies and platforms across diverse markets, considering variations in existing systems and infrastructure

Resource Allocation and Management:

•  Ensuring the allocation of appropriate resources, both human and financial, to support the successful execution of digital projects within budget and on time
•  Managing potential resource constraints and competing priorities across different countries

Stakeholder Alignment:

•   Gaining alignment and buy-in from various stakeholders, including regional leadership, country management, and cross-functional teams, to support and prioritize digital projects

Vendor Management:

• Selecting and managing third-party vendors, agencies, and technology providers to deliver digital solutions, ensuring quality and adherence to project timelines

Risk Management:

• Identifying and mitigating potential risks and issues that could impact project timelines or the successful delivery of digital initiatives in the region

Localization and Personalization:

• Ensuring that digital projects are appropriately localized and personalized for different countries within the RoSSA region to resonate with local audiences and cultural preferences

 User Experience (UX) and Accessibility:

• Addressing UX challenges to ensure a seamless and user-friendly experience for customers across diverse digital touchpoints, considering different devices, languages, and accessibility requirements

Scalability and Future Proofing:

• Designing digital solutions that are scalable and adaptable to accommodate future growth and changes in the digital landscape

Measurement and Performance Tracking:

• Defining relevant key performance indicators (KPIs) and metrics to measure the success of digital projects in the region and using data to drive continuous improvement

 Project Documentation and Reporting:

• Maintaining accurate project documentation, progress reports, and status updates for effective communication with stakeholders and leadership