Job Vacancies at SC Johnson

About the role

• As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

About the Team/Department

• The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers). This role will sit in the Customer Fulfilment Collaboration Team - Northern Europe and Sub-Saharan Africa Clusters and you will be working with a focus on South Africa.

Responsibilities:

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
• To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations;
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.

Experience you’ll bring:

• Fluent in English both written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)

Behaviors you’ll need:

• Influencing, presenting, communication and problem- solving skills
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Very good team player
• Mindset to seek continuous improvement

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Overview:

• You will be part of a wider/expanding EMEA Shared Service Centre (SSC) team that are based in the UK, South Africa, Egypt and Turkey. The whole of the SSC is around 230 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We support over 20 countries and speak around 40 different languages. The multiple teams support our commercial businesses across the EMEA region with their Collections, Resolutions, Cash Allocation and Pricing requirements

About the role

• This role works within the Customer Financial Services department (Credit Control) to improve SCJ's financial performance by managing collections and credit management operations, reducing open deductions, speeding up validation of claims and ensuring accurate allocation of invoices to correct accrual; all in line with departmental KPIs targets.

Responsibilities:

• Develop, maintain and improve relationships with internal and external customers to ensure timely cash receipt, allocation and query resolution
• Manage the customer rebates and promotional invoices, ensuring customers invoices are validated with the accruals tracker and processed in a timely manner
• Conduct thorough investigation of price and logistics claims
• Manage the creation of long-term agreements, avoiding non-approved expenditure
• Monthly reconciliation of the subsystem (TSM) to SAP GL accounts and month end reporting

Experience you’ll bring:

• Fluency in English
• Good experience in an accounting environment or accounts receivable
• Previous experience in Business to Business claims within a service center or a back-office environment.
• Strong Excel skills with good analytical and numerical skills

Behaviors you’ll need:

• Good attention to detail and be process improvement orientated (Lean mindset)
• Excellent communication and interpersonal skills with the ability to adapt to working in a fast paced, changing environment
• Strong team player with strong Proactivity and Personal Ownership

go to method of application »

Overview:

• You will be part of a wider/expanding EMEA Shared Service Centre (SSC) team that are based in the UK, South Africa, Egypt and Turkey. The whole of the SSC is around 230 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We support over 20 countries and speak around 40 different languages. The multiple teams support our commercial businesses across the EMEA region with their Collections, Resolutions, Cash Allocation and Pricing requirements

About the role

• This role works within the Customer Financial Services department (Credit Control) to improve SCJ's financial performance by managing collections and credit management operations, reducing open deductions, speeding up validation of claims and ensuring accurate allocation of invoices to correct accrual; all in line with departmental KPIs targets.

Responsibilities:

• Develop, maintain and improve relationships with internal and external customers to ensure timely cash receipt, allocation and query resolution
• Manage the customer rebates and promotional invoices, ensuring customers invoices are validated with the accruals tracker and processed in a timely manner
• Conduct thorough investigation of price and logistics claims
• Manage the creation of long-term agreements, avoiding non-approved expenditure
• Monthly reconciliation of the subsystem (TSM) to SAP GL accounts and month end reporting

Experience you’ll bring:

• Fluency in English
• Good experience in an accounting environment or accounts receivable
• Previous experience in Business to Business claims within a service center or a back-office environment.
• Strong Excel skills with good analytical and numerical skills

Behaviors you’ll need:

• Good attention to detail and be process improvement orientated (Lean mindset)
• Excellent communication and interpersonal skills with the ability to adapt to working in a fast paced, changing environment
• Strong team player with strong Proactivity and Personal Ownership