Customer Fulfillment, Senior Analyst at SC Johnson

About the role

• As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

About the Team/Department

• The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers). This role will sit in the Customer Fulfilment Collaboration Team - Northern Europe and Sub-Saharan Africa Clusters and you will be working with a focus on South Africa.

Responsibilities:

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
• To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations;
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.

Experience you’ll bring:

• Fluent in English both written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)

Behaviors you’ll need:

• Influencing, presenting, communication and problem- solving skills
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Very good team player
• Mindset to seek continuous improvement