Job Opportunities at RMB - Rand Merchant Bank

Purpose

• To provide a centralized fit for processing function of all Client Account Support Functions (Opening, Closing and Maintenance) requests and Channel Support Functions (PACS, Online Banking, Fintegrate, Receipt It etc). 
• The current function consists of a maker and checker function and the function is interchangeable as per delegation in the team or as and when required. 
• The team is a centralized team performing fit for process on all legal documents received for both Product and Channel on-boarding and maintenance.

Experience and Qualifications

• Minimum Diploma or Degree
• Relevant NQF Level 5 banking qualification is preferable
• Minimum of 3 years banking is preferable customer services experience is compulsory
• Understanding of Client Services environment
• Experience in interacting with difficult Client’s
• Provide team support to your peers and continuous knowledgesharing
• Legal and compliance knowledge
• Passion for client service
• Attention to detail

Competencies:

• Analysis & Attention to detail
• Problem Solving
• Critical thinking
• Creativity & Innovation
• Assertive and Courageous
• Drive & Action Oriented
• Flexibility
• Attention to detail and quality output

Responsibilities

• Receive documentation request from client or internal stakeholder
• Analyze client request
• Identify client need, including documentation and fit for processing requirements
• Pre-populate and send relevant documentation to client for completion
• Vet documentation for correctness and validityExecute the request with speed and quality and keep client updated until resolutionIdentify and suggest opportunities for process efficiencies and own implementation 
• Scan and index verified and validated documentation
• Ensure that most updated documentation is recorded,and outdated documentation are archived
• Process documentation
• Interpret legal and bank documentation for different types of entities for request resolution
• Verify that all documentation is correct
• Validate documentation received against what exists on record
• Adhere to banking rules and regulations
• Ensure documentation sign-off is in accordance with client requirements
• Take accountability for accuracy and error-free deliverables
• Encrypted Client Data (e-mails) are sent to client
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries, and complaints.
• Adapt communication styles to meet the needs of different audiences

Self-management:

• Demonstrates pride in the organisation’s brand, services and products by consistently delivering on the brands promise
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards
• Stay relevant and up to date with legislations and new development
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Take ownership of personal career development, leveraging formal and informal opportunitiesAct in an ethical, transparent and morally defensible manner, including highlighting unethical practices

Teamwork:

• Continually share, debate and communicate learning’s
• Flag and debate issues constructively
• Contribute to a friendly, co-operative climate in working with others to achieve collective goals
• Be sensitive to others’ feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ)

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Purpose

• To provide financial leadership and guidance to Finance Business Partners to drive the business's financial objectives by providing accurate value-added financial management information and analysis

Experience and Qualifications

• Bachelor of Commerce Post Graduate Degree, CA(SA) or CIMA
• 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level

Competencies:

• Analytical Thinking
• Judgement and Decision-Making
• Solutions Thinking
• Influence and Impact
• Commercial and Financial Acumen
• Mathematical Acumen
• Planning and Organising
• Building Relationships
• Assertiveness
• Drive and Results Orientation
• Business case development
• Financial data interpretation skills
• Financial modelling

Responsibilities

• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Escalate potential budget risks that may lead to increased costs or financial losses
• Present work proposals on planned activities that will require financial resources
• Allocate and approves expenditure Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Deliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocats and approvs expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Esnure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service, Propose ideas to improve customer service
• Improve business decisions by providing accurate and reliable business intelligence (information) together withanalysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processesto maximise efficiencies
• Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
• Develop and implement an area operational plan in achievement of Business objectives
• Provide clear direction to the exco on what the business requirements and imperatives are by translating current business performance into actionable business objectives aimed and driving and improving performance
• Participate as an active member of the Executive
• Committee of the business Translate strategy into meaningful operational targets for the business unit under management, ensuring that the focus areas are disseminated to all levels in the business unit
• Ensure accountants drive enterprise risk management within their organisation to manage uncertainty, opportunities, and risks in the face of significant challenges in the external environment
• Enable the function to use their insights and business understanding to weave accurate and compelling narratives that make the organisation's purpose, strategy, business model and performance tangible for external audience
• Ensure "one version of the truth" for all reporting and that management reporting reconciles/agrees to reports produced within other areas of the business
• Review the variance analyses for the different business units as prepared by the team and discuss major variances, on the cost and income sides, with business unit heads to gain and understanding of the reasons
• Provide input and support during the development of business case financials for new projects or initiatives
• Conduct reviews and evaluations for cost-reduction opportunities, Analyse costs, pricing, variable contributions, sales results, and the company's actual performance compared to the business plans
• Manage the preparation of the business unit's budget, Use financial software applications to process financial
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement