Engineer: Systems Design-Service Now at NTT Ltd.

Job Profile Summary
Designs a complete and complex framework, system or product. Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for next generation initiatives. Survey Tip: Exclude field technicians, engineers and personnel primarily involved in installation, maintenance, modification and repair of equipment. If 75 percent of the time is spent performing a specific engineering function, use that family for your job matches.

Key Roles and Responsibilities: 

• The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.
• They will be responsible for developing training plans for end-users and customizing the platform to meet evolving organizational needs.
• This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• They will be working closely with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
• This person will develop, configure, and improve core and custom applications and work directly with end-users to resolve support issues.
• Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation.
• They will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• The candidate will have to create and configure notifications, UI pages, UI macros, script includes, formatters, etc.
• The candidate will guide development of ServiceNow modules to help leader’s measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
• Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.

Knowledge, Skills and Attributes:

• Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with ServiceNow administration in an enterprise environment.
• Must be technically savvy and able to design and build applications that meet business goals and objectives.
• Must have experience with JavaScript, XML, and HTML.

Academic Qualifications and Certifications:

• Requires a Bachelor's degree in a quantitative field including engineering, math, or computer science with a proven track record of out of the box thinking and an ability to think large scale.
• ServiceNow System Administrator Certification is preferred.

Required Experience:

• Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with ServiceNow administration in an enterprise environment. 
• Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production