Job Vacacies at RMB - Rand Merchant Bank

Purpose

• This role will support the events team in managing and coordinating events related administration.

Experience and Qualifications
Relevant Degree

• 5 years experience in administration or events coordination

Competencies

• Analysis and Attention to Detail
• Customer Service Orientation
• Time and Self-Management
• Verbal and Written Communication
• Building Relationships
• Learning Agility

Responsibilities

• Liaise with hosts and Marketing Coordinators regarding clients or guests for the function and coordinate requests.
• Merge hosts and marketing contacts lists or submissions.
• Look out for duplications on clients or guests list.
• Liaise and resolve with respective marketing contact for de-duplication process.
• Clean up lists before importing into Silver Pop (seating system).
• Export or download list on a daily basis for big events.
• Ensure the correct format before sending to hosts or marketing contacts.
• Detect name changes highlight and send to marketing contact for further investigation.
• Coordinate and distribute final details to clients before event either by email SMS or hard copy.
• Attend the events in order to manage any last minute queries and to manage registration desk.
• Distribute a list after the event to all hosts and marketing contacts of no shows name changes etc.
• Edit the list again to import for client database.
• Maintain and manage the birthday list for specific marketing coordinators or clients.
• Managing guest lists via the online RSVP system
• Determining allocations for each event and liaising with divisions on event details and allocations
• Consolidating lists, cleaning data, checking and resolving duplications across divisions
• Meeting with business to ensure that right guests are on the list
• Managing the RSVP process in its entirety via an online RSVP system
• Liaising with clients at all stages of the process
• Downloading daily reports with reply status, bounces, etc.
• Handling client queries telephonically or via email
• Constant communication with business - follow ups, special requests, coordinating replacements,
• Maintaining a high-level understanding of the RMB client base at all times
• Collation and distribution of event collateral in digital or hard copy form (tickets, final details, race packs, etc.)
• Communicating with digital ticketing agencies, internal drivers and courier companies
• Distribution of access barcodes and final details
• Packing and labelling envelopes/boxes/bags with the support of additional team members when required
• Monitoring distribution to ensure that all items are delivered
• Post event reporting
• Reporting on no shows, late declines, etc. post the event
• Uploading information into the reporting system once costs are finalised
• Drawing reports, analysing information and creating graphs for presentations to the business units – CRM System
• Overseeing the event arm of the Bank’s CRM system.
• Updating the RMB CRM system with any changes identified through event RSVP’s

Other activities include:

• Onboarding of suppliers and loading invoices
• Tracking costs for events and assisting with admin around invoice processing
• Updating and maintaining the RMB and FirstRand marketing database
• Assisting with smaller functions where necessary
• Assisting at bigger events, Gift sourcing and back-up for the online shop system

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purpose

• To drive the growthin flow and event business activity for a specific client and/ or for aportfolio of clients within a sector. To translate the sector strategy into atactical client portfolio strategy and drives execution thereof.  To drive theeffective delivery of solutions by collaborating with the relevant internal andexternal stakeholders, to define and distil the sector strategies intoexecutional tasks, create shared success metrics, and then lead the clientengagement and services teams in the execution of the service and supportdelivery tactics for retention and growth of the customer. To own a sector’sportfolio client relationships, and to anticipate client challenges, coordinatesolutions for those challenges, and manage and develop the relationshipsnecessary to increase the value of the client’s portfolio and/or product basketworking with respective bankers, banker support teams and banking suite teams.

Experience and Qualifications

• Industry knowledge; product knowledge; have relationships with key stakeholders
• Level of experience required may differ depending on the team structure in each sector
• Complex deal structuring and application of credit knowledge and experience
• Financial and credit knowledge
• Negotiation and communication skills
• Commercial product knowledge
• Be agile and flexible in responding to changes in the environment.

Responsibilities

• Lead transactors and specialists within the cross functional team, providing leadership, oversight, and driving performance of the specific client set.
• Develop and deliver on the client plan that aligns to the Sector Strategy by identifying and utilising opportunities for revenue growth to deliver on sales targets.
• Develop, in collaboration with key stakeholders, the plans to drive revenue growth and generate client leads within the allocated client set.
• Manage the origination process, anticipating client needs and ideation of innovative solutions to client’s emerging needs.
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes by thoroughly understanding the sector and providing thought leadership on developments within the client set allocated.
• Identify opportunities and spot future trends in sector developments that can improve the bank’s competitiveness.
• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
• Define and drive the tactical sales strategy for area of responsibility and leads the Client Action Planning process for clients they are directly responsible for within assigned sector portfolio, across all their banking needs (across all business units).
• Establish and maintain relationships with product/ solution partners to strengthen collaborative working relations to improve the effective and efficient execution of the Client Action Plan as part of a cross-functional team.
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships and ensure that the customer is at the centre of the business philosophy, operations and ideas.
• Seek innovative, digitally oriented, assisted and unassisted solutions to clients’ needs, and crafting strategies for implementing client-specific solutions.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Develop, encourage, and nurture collaborative relationships across business areas and across the group
   

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Purpose

• In partnership with the relevant executive / manager and leadership teams in the business, drive the growth of the business by assisting to shape and deliver on strategy, project manage various strategic activities, and ensure delivery of the manager / function's key objectives

Experience and Qualifications

• Strategic Thinking 
• Programme And Project Management 
• Building Strategic Relationships / Networking

Responsibilities

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen advise influence to negotiate and present at all levels.
• Lead and facilitate difficult conflict situations into consensual agreements.
• Integrate opinions and information provided by various sources to make strategic decisions.
• Adapt communication styles to meet the needs of different audiences.
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies.
• Find opportunities to leverage relationships and promote knowledge sharing ideas and insights.
• Prepare for and facilitate workshops to develop strategies
• Develop and roll-out strategy and business plans.
• Action items and key issues requiring resolution by assisting the business to address strategic problems and answer strategic questions; monitor to ensure actions are completed by the right people at the right time.
• Monitor and adjust strategic frameworks as required.
• Take responsibility for the end-to-end management of projects, setting out the scope of work, developing a project plan, project-managing internal and external resources and driving the initiative to completion.
• Liaise with internal and external advisors and stakeholders on strategic projects; stakeholders
• include management, the Management Board, RMB Divisional Board, FirstRand Group Management, board and shareholders.
• As required by specific projects, create governance structures and dashboard metrics to monitor progress against strategy and highlight initiatives / risks.
• Conduct local and international research on investment banking developments, e.g. competitor analysis, sector research, etc.
• Benchmark research against peers and global best practice.
• Cut to the core of a vast volume of information and prioritise what is relevant to understanding specific issues and trends in the broader environment; know who to contact for specific information.
• Handle documentation that requires the attention of the relevant manager and prepare reports on various matters.
• Write / co-ordinate strategy documents, presentation material, speeches, briefing documents, minutes of meetings, business emails, regulatory, financial and compliance reports and other relevant documentation as required.
• Keep the relevant executive / manager informed of various activities within and outside the group.
• Analyse, review and/or assist with issues of an operational or technical nature.
• Follow-up on assignments / tasks delegated by the executive / manager.
• Self-management:
• Demonstrates pride in the organisations brand services and products by consistently delivering on the brands promise.
• Drive best-in-class solutions and practices.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Stay relevant and up-to-date with legislations and new development.
• Maintain a positive attitude and respond openly to feedback.
• Handle stress in ways that do not negatively impact others.
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards.
• Take ownership of personal career development leveraging formal and informal opportunities.
• Accurately reads situations and organisational realities.
• Able to set aside personal agenda for the greater good.
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices.
• Continually share debate and communicate learnings.
• Flag and debate issues constructively.
• Promote a friendly co-operative climate understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals.
• Skilled at mentoring/coaching others and resolving conflict.

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Purpose

• To monitor and manage the risk in relevant area for the Markets Division by identifying, quantifying, analysing and troubleshooting market risk issues on a daily basis.

Experience and Qualifications
Minimum Qualification: Relevant Degree
Preferred Qualification: Relevant Post Graduate

• Experience Required: 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior specialist level

Competencies:

• Analytical Thinking
• Judgement and Decision-Making
• Solutions Thinking
• Verbal and Written Communication
• Business Insight and Risk Awareness
• Consulting and Advising
• Mathematical Acumen
• Customer Focus
• Teamwork
• Excellence and Quality Orientation Resilience and Stress Management

Responsibilities

• Build and/or improve on a risk report for various trading desks.
• Perform market risk factor analysis in order to identify risk.
• Attribute profit and losses to various market risk factors.
• Identify quantify analyse and troubleshoot market risk issues.
• Evaluate implement and optimise risk management processes and systems.
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Attribute actual profits and losses to its risk sensitivities.
• Explain large profits/losses to top management in terms of market risk sensitivities.
• Ensure daily interaction with traders and conduct scenario analysis on their behalf
• Self-management: Demonstrates pride in the organisations brand services and products by consistently delivering on the brands promise.
• Self-management: Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time-frames and according to quality standards.
• Self-management: Stay relevant and up-to-date with legislations and new development.
• Self-management: Maintain a positive attitude and respond openly to feedback.
• Self-management: Handle stress in ways that do not negatively impact others.
• Self-management: Take ownership of personal career development leveraging formal and informal opportunities.
• Self-management: Act in an ethical transparent and morally defensible manner including highlighting unethical practices.
• Teamwork: Continually share debate and communicate learnings.
• Teamwork: Flag and debate issues constructively.
• Teamwork: Contribute to a friendly co-operative climate in working with others to achieve collective goals.
• Teamwork: Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ).

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Purpose

• To originate flow business within a sector, including activities targeted at new prospective clients and at existing clients through origination and cross sell banking solutions. To participate in client processes such as account planning and deal escalation for flow activities and to be the primary point of contact for the client and internal stakeholders which enables effective and efficient alignment and management of flow activities. To work closely with the Sector Head and/or Lead Bankers on Flow activity client strategies and tactics for top/sector clients. To partner with a cross functional team which includes relevant sector heads, sponsors, sector, and product bankers working with the lead banker to drive desired client outcomes

Responsibilities

• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Engage with customers to understand their unique requirements, drive value optimisation, and advise best options for product integration and wealth management.
• Maintain expert knowledge on specific products, pricing, application procedure and processes to drive and achieve relevant sales targets.
• Be aware of, and responsive to local conditions within geographical area of responsibility.
• Retain and grow the existing client portfolio to ensure sustainability and profitability.
• Acquire profitable clients and grow active account base by generating new leads and cross-sell across internal and external networks.
• Identify and manage credit risk and/or business risk and implement rectification actions.
• Provide appropriate client value proposition with positive returns.
• Manage the growth of active customer account base.
• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
• Analyse, structure and solution/negotiate complex deals with clients.
• Provide guidance to team on resolution of customer queries.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Participate in the Client Action Planning process for clients within the ambit of responsibility, within assigned sector portfolio as part of a cross-functional team.
• Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Network and participate in client and business information sharing and decision-making forums where required.
• Demonstrate leadership behaviour through personal involvement, commitment, and dedication in support of organizational values.