Exciting Career Opportunities at Absa Group Limited (Absa)

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants,
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation 
• Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements) 
• Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as 
• Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. treasury management and trading methodology, governance and delivery objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client visits and engagement, portfolio performance management, reporting and executing of client requirements 
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis 
• Risk Management: Ensure that portfolio meets the required risk management standards 
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development (where applicable).

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Workforce Management Real-Time Analyst is to ensure the efficient and effective utilization of workforce resources in a dynamic and real-time environment. This involves overseeing and optimizing the operational aspects of a contact centre or other customer engagement channels with a focus on real-time monitoring, scheduling, and strategic decision-making to ensure effective business outcomes whilst staff are optimally utilized.

Job Description

Accountability: Real-time and intraday monitoring and analyses

• Utilize statistical techniques to identify, collect, and analyse data, presenting insights through easily comprehensible graphs, charts, tables, and reports to empower decision-makers with the information needed for crucial decisions based on various facts and trends.
• Monitor, analyse, and provide insights to support solutioning for Contact Centres or other customer channels, ensuring optimal staffing levels at all times.
• Interpret and analyse real-time workload data at a granular level, considering external factors, and support the coordination of appropriate staffing allocation for achieving sales and customer experience objectives.
• Adjust intraday forecasts based on business drivers, including real-time call volumes and duration, and analyse reports to make staffing level recommendations for productivity, profitability, and customer experience goals.
• Facilitate real-time discussions with stakeholders, gaining management approval for action plans and collaborating with the Workforce Planner to optimize colleague skills matrix and accurately map call types to available skills.
• Administer volume contingency action plans, when necessary, map employee typologies to demand, and conduct root-cause analysis to enhance forecast accuracy.
• Manage daily resourcing/staffing exceptions, update schedules, respond to escalated issues, and ensure accuracy and reliability in all reports.
• Support the integration and implementation of new Contact Centre technologies, identify opportunities for process improvement, and proactively propose changes for enhanced operational effectiveness..

Accountability: Manage self 

• At all times adhere to and perform work per the pre-set daily workforce plans and schedules, and immediately accommodate intraday adjustments.
• Maintain confidentiality.
• Plan, organize and complete tasks and activities in alignment with performance objectives. 
• Define priorities and maintain an orderly workflow.
• Coordinate work predominantly with electronic information and communication technologies to accomplish tasks.
• Embrace change initiatives and positively contribute to the success thereof. 
• Record and report on transactional activities to provide timely and accurate information.
• Owning and being proactive about own training and development by participating in all scheduled training and multiskilling opportunities as well as coaching sessions. 
• Share continuous improvement ideas with team members and managers and follow up on the implementation of accepted ideas.  

Accountability: Adherence to risk and governance

• Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
• Comply with Risk and Control activities and adherences.
• Comply with all Human Resources policies and procedures.
• Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
• Complete all compliance training within prescribed timelines.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The purpose of the rolo support the Manager: Investigations and Crime Intelligence – Africa Security in the task of implementing and executing responsibilities in respect of the investigation of serious and violent crimes targeting the Absa Group and to undertake such investigations

Job Description

Investigation of Serious and Violent Crime:

• As directed by the Manager: Investigations and Crime Intelligence attend all serious and violent crime scenes targeting Absa with the initial objectives of preserving evidence and identifying witnesses.
• Apply relevant investigative skills and legal knowledge to collect, classify and preserve all physical evidence available at the scene in cooperation with the SAPS investigators on the scene
• Document the legal requirements of the chain of evidence.
• Gather and preserve all relevant information and/or intelligence that can be retrieved from CCTV footage and alarm systems.
• Identify and interview all witnesses to the incident being investigated. Obtain statements from witnesses that comply with constitutional and legal requirements and of a standard that can be submitted to prosecutors to lead evidence for a prosecution.
• Identify non-material witnesses or potential informants who may be able to assist with the investigation through the tasking of informers and witness statements.
• Utilize all applicable technological tools to augment the investigation.
• Compile an electronic and hard copy Investigation docket which should comply with internal requirements and external (SAPS) requirements and standards.
• Drive the investigation with the objective of identifying, locating and assisting the SAPS in the arrest of perpetrators
• Capture all case details into the applicable and required registers or computerized information management systems.
• Investigate and provide evidence of employee misconduct or negligence with the view to instituting internal disciplinary proceedings where applicable.
• Keep abreast of new developments in investigation best practice, methodologies and equipment through constant research on the internet and attendance of courses and seminars.

Liaison with SAPS and State Prosecutors:

• Report all incidents to the SAPS if this has not been done at branch level.
• Obtain confirmation that cases reported to the SAPS are allocated case reference numbers and the name of the SAPS investigating officer.
• Meet/or liaise with SAPS investigating officer for case updates as often as circumstances require.
• Facilitate police investigations by providing access to relevant witnesses in the bank
• Develop and maintain working relationship with regional SAPS investigation management
• Build partnerships with SAPS investigators and assist them with case presentation in the event of arrests and prosecution.
• Develop and maintain working relationship with regional director of public prosecutions and relevant staff.
• Assist public prosecutors in providing them with timeous evidence that can be used to guide witnesses and evidence presentation in court proceedings.
• Identify and attend relevant local community policing forums and provide input regarding crime tendencies that can help to mitigate the risk in "hot spot" areas.
• Interact closely with relevant bodies and attend relevant investigative and forensic forums, workshops and seminars. Interact with other relevant role players who have a direct- or indirect interest in the investigation such as other banking institutions.

Quantification of losses and recovery:

• Ensure that losses suffered as a result of serious and violent crime incidents are accurately quantified and reported.
• All assets and property recovered must be secured as prescribed by the Criminal Procedures Act until handed over to appropriate Law Enforcement Agencies

Internal Disciplinary and Corrective Actions:

• Investigations must focus on the possible negligence or failure to adhere to procedures by bank personnel. Evidence gathered must be properly documented with a view to institute disciplinary proceedings
• Request the institution of disciplinary actions against bank personnel who were involved with incidents and provide expert evidence during proceedings

Reporting:

• Draft and issue daily reports and update setting out full details of investigation conducted and findings.
• Provide the organization and Insurers (when required) with detailed reports with regards to the incident investigated within the agreed time frames / period. The report should include an investigation synopsis, hypothesis, methodology, findings, recommendations, etc. Recommendations should be based on risks identified and liability criteria during the investigation process.
• Provide the Manager: Investigations with all necessary investigative information as required for the purpose of daily, weekly, monthly, quarterly and/or yearly reports.
• Capture all reports compiled on the department's Management Information system on a daily basis.
• Update records with regards to type of incidents, category of losses, details of perpetrators, modus operandi, etc.

Internal Client Liaison:

• Build close working relationship with regional intelligence specialist.
• Build sound working relationships with internal clients at regional level.
• Works to understand local business imperatives, procedures and vulnerabilities to crime.
• Attend meetings with the relevant line managers, regional managers, etc. when required with regards to incidents under investigation

Education and Experience Required

Essential Learning Required:

• NQF Level 4 / Matric
• National Diploma (or equivalent) in Forensic Science and/or Forensic or
• Fraud Investigation or Investigative field or 3 Year National Diploma in Police Administration

Essential Experience Required:

• Minimum 10 years’ experience in investigation of Serious and Violent crime

Preferred Requirements:

• 7 years’ experience in investigation of Serious and Violent Crime or Organized Crime.

Essential Knowledge & Skills:

• Serious crime investigation techniques and methods
• Crime scene investigation techniques and methods
• Forensic evidence management techniques and rules
• Witness and suspect interview techniques
• Preparation of SAPS-compatible crime dockets
• Preparing criminal cases for public prosecutors
• Briefing of public prosecutors
• Knowledge of laws relating to criminal procedure
• Laws relating to arrest, search and seizure

Preferred Knowledge Required:

• Knowledge of Banking Practices

Competencies:  (Maximum of 8 competencies)

• Deciding and initiating action
• Working with people
• Coping with pressure and setbacks
• Relating and networking Adhering to principles and values
• Applying expertise and technology
• Adapting and responding to change
• Writing and reporting

Education

• Higher Diplomas: Law, Military Science and Security (Required)

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Job Summary

• Financial engineers are experts in the field of mathematical finance, which is a combination of mathematics, statistics, finance and financial markets, who are able to construct, price and value financial products; devise structured financial solutions; develop prototype quantitative finance models; and advise on related risk features, management processes and governance. This role is suited to an individual with
• At least 3 years of experience in a quantitative role at a financial services institution in a global markets environment.
• At least a postgraduate degree in engineering, mathematics, statistics, or quantitative finance.
• Experience with financial markets, financial instruments and regulation is highly beneficial.
• Experience with object-oriented programming (such as C#) is beneficial.
• Attention to detail, self-motivated, and strong analytical and problem-\  solving skills.
• Excellent communication and interpersonal skills.

Job Description

• Develop and maintain pricing, valuation, risk and other statistical models and tools that may be utilized for quantitative finance functions across the front, middle and back offices.
• Validate the adequacy and efficacy of vendor provided models and tools for quantitative applications across the front, middle and back offices.
• Design and maintain transformations of market data for the purposes of trading, risk management and quantitative financial modelling.
• Contribute to and remain up to date with latest developments in industry- and academic-led quantitative finance research.
• Collaborate with various business area stakeholders (traders, structurers, business analysts, quantitative developers, etc.) to design and implement new trading and risk mitigating strategies.

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Job Summary

• Quantitative developers are a combination of financial and software engineers who primarily develop backend software for the purposes of pre-deal pricing and ongoing trade management (valuation, settlements and risk management). This senior role is suited an individual with 
• At least 5 years of experience in a quantitative role at a financial services institution in a global markets environment
• At least a postgraduate degree in computer science, engineering, mathematics, statistics, or quantitative finance.
• Experience with object-oriented programming (such as C#) is required.
• Experience with financial markets, financial instruments and regulation is highly beneficial.
• Attention to detail, self-motivated, and strong analytical and problem- solving skills.
• Excellent communication and interpersonal skills.

Job Description

• Develop and maintain software applications for the trading and risk management of financial instruments across all asset classes, including derivatives.
• Design and implement software libraries and frameworks for data management, computation, reporting and analysis.
• Work with other developers to develop and maintain software development best practices.
• Collaborate with various technology area stakeholders (front-end developers, middle office, back office, etc.) to design and implement new front-end applications that optimize business processes.
• Collaborate with various business area stakeholders (traders, structurers, financial engineers, etc.) to design and implement new trading and risk mitigating strategies.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)