Exciting Vacancies at Absa Group Limited (Absa)

Job Description

Education and experience required

• B Degree or equivalent NQF 7
• Postgraduate Degree would be an advantage
• Appointment as a Key Individual (supported by an FSB recognised qualification) will be a strong preference
• 5-8 years retail banking experience that includes management responsibilities, strong leadership, sales and risk management

The Regional Manager is responsible for Enterprise leadership of the Physical Channels function within the designated geographic Region. This includes overall accountability and responsibility for:

• Driving performance of the Physical Channels against the balanced scorecard;
• Ensuring all sales and service methodologies are upheld in branch,
• Managing the implementation of external sales tactical plans,
• ATM fleet management,
• Managing RIB revenue and market penetration,
• Coordinating the regional citizenship agenda

Regional Physical Channel Management

Accountable for the run and performance of the Physical Channels at a Regional level, which includes accountability for:

• Delivery of the required sales and target customer experience to enable the realisation of the desired customer and commercial shape in support of the achievement of RBB, customer segment and product aspirations.
• Maintaining a competitive cost-to-serve model for the Physical Channels by driving optimisation initiatives and prudently managing the cost base whilst optimizing sales and customer experience.
• Accountable for the management of the ATM fleet (end-to-end) within the trade Area; ensuring that ATM’s are available and operating as per SLA in support of the target customer experience.
• Accountable for leading and building an external sales capability in the Region to support the acquisition of the desired customer and revenue shape.
• Accountable for supporting Retail International Banking functions in the Region to enable the achievement of the target customer and revenue shape.
• Developing and growing the identified Areas as a Franchise business. Growth includes: Sales, Financial Performance (cost, volume and value), Customer attraction & retention (service), Brand reputation, Role in society (Citizenship).

Leading Physical Channels in the Region

• Develop, implement and monitor an integrated Physical Channels Regional business plan. This includes:
• The achievement of performance targets for sales, customer service, complaints and risk. Mobilizes managers in the Region to create and implement action plans.
• Accountable for translation and cascade of the Physical Channels Regional business plan to all colleagues in the Area, so that appropriate line of sight is drawn between what individual colleagues do on a daily basis in supporting the overarching Regional business plan and the commercial aspirations of RBB.
• Sponsor local initiatives by defining the contents and reviewing the effectiveness of the initiatives on a regular basis.
• Take the lead in the Region on execution of strategic projects initiated by Physical Channels head office, ensuring that adequate project resources are assigned and tracking progress against project plans.
• Interlock with Relationship Banking, CIB and other BU’s to create forums for discussion of good practices, identifying and exploring new business opportunities and or implementing effective sales techniques in the Area.
• Create an enabling environment for change, transformation and innovation.
• Develop and enhance local market knowledge and competitor trends to effectively inform and enable achievement of objectives.

Create a culture of sales and service excellence

• Actively lead and manage change implementation towards positioning Absa as most competitive mover in the defined Region.
• To monitor and drive the achievement of sales scorecards in Area (branch sales and external sales).
• Promote an entrepreneurial mind-set with Regional colleagues enabling the acquisition of high value, profitable customers that support sustainable financial returns (move from a farming model to seek acquisition of high value sustainable new business), and increase share of existing customers’ wallets.
• Ensure that the Branch Performance Management Framework is implemented among all branches by ensuring a thorough understanding of its intent as well as ensuring plans for marginal branches and success sharing of top branches.
• Ensure that the customer experience standards are understood and applied by all branches in the Region.
• Review the customer experience performance measures regularly and develop action plans to remediate recurring issues.
• Monitor and ensure quick resolution of escalated customer complaints. Personally respond to customers if necessary.
• Co-own the relationship with the key and high value Retail customers in the Region. Ensure that their needs are attended to and that their service concerns are speedily resolved.

Provide operational oversight

• Understand through local insights and inform network planning in the Region for all points of presence (POP's), including ATM's.
• Ensure that all plans related to physical infrastructure support the Growth and Efficiency objectives of the Region and broader RBB.
• Ensure effective operation of the ATM fleet management network end to end in the Region.
• Escalate concerns relating to Group functions so as to improve service delivery.

Control and governance in the region

• Create a culture across teams to encourage responsible and customer orientated banking practices.
• Ensure audit issues /findings log are reviewed so that adequate attention is given to closure within the agreed timelines.
• Completes and oversees required compliance and regulatory attestations of own and impacted team members, ensuring that these are concluded as per stipulated timelines and within governance
• framework.
• As a Key Individual, manage and oversee activities of impacted team members with the necessary care, skill and diligence and act within the standards and rules as set by legislation in respect of statutory obligations, services rendered, business processes and operational ability as well as instilling a culture of treating customers fairly in all aspects of the business.
• Review and approve Detailed Risk and Control Assessments (DRACA's) prepared in the function as per regulatory and compliance requirements.
• Oversee the development of Key Risk Scenarios by actively working to minimise the amount of economic capital that has to be set aside for operational risk.
• Actively work with Retail Fraud Risk Management, contributing towards developing and monitoring early warning indicators.
• Keep updated and increase awareness (and ensure all staff are adequately informed) on all regulatory requirements and changes and drive behaviour and in branch activity accordingly.
• Drive a culture of proactive compliance and risk management within areas and implement routines and processes for proactive management of all risk types across branches.
• Accountable for the overall management of all risk and compliance related matters and ensuring adherence to policies as per Absa ’s policy and procedure framework.

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Job Description

• Programme Management: Managing projects with the intention of improving an organisations strategic performance 
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production 
• Ensure that timelines are met: Manage team in such a way that deadlines are met
• Managing Others: Take responsibility for the effective management of others 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

People Management:

• Supervise customer service consultants, data capturing, and distribution functions.
• Conduct weekly assessments and coaching sessions.
• Identify training needs and schedule courses.
• Maintain and enhance quality standards in customer service, products, and productivity.
• Mentor and coach team members to achieve business objectives.
• Develop and maintain relationships with peers and key stakeholders.
• Participate in recruitment and disciplinary processes.

Daily Operations:

• Recommend ways to improve Turn-around Times.
• Implement new processes and systems to optimize customer experience.
• Provide regular feedback to team members.
• Track and resolve customer complaints and escalations.
• Ensure consultants are trained and equipped with necessary skills and knowledge.
• Supply monthly Management Information statistics reports.

Risk, Control, and Governance:

• Ensure compliance with statutory, regulatory, and policy requirements.
• Identify and mitigate risk-related matters.
• Coach team members on processes and controls.
• Provide evidence to auditors or management assurance consultants.
• Escalate losses due to processing errors or internal fraud.

Self-Development:

• Maintain up-to-date knowledge of the Wholesale and Corporate Banking environment.
• Continuously seek opportunities for skill and knowledge development.
• Identify training needs and pursue relevant opportunities.
• Promote knowledge sharing and succession planning.

Education and Experience Required:

• NQF Level 5
• Minimum 3 years of General Banking experience
• Minimum 2 years in a Customer Service Role

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Providing proactive and responsive advisory support on compliance related matters facing the Pan Africa  Transactional Banking business
• Proactive and forward looking identification and management of regulatory risks facing the Transactional Banking business
• Timely response to ongoing regulatory queries raised by stakeholders
• Assisting in the drafting and implementing compliance policies and guidance relevant to the transactional banking business
• Reviewing capabilities and compliance for bespoke individual transactions
• Reviewing capabilities and compliance for new product launches and new business initiatives
• Developing and providing compliance training and awareness to employees.
• Assisting with reporting to Head of Compliance, Board, relevant committees, Executive Management, and key stakeholders to manage combined assurance as required.
• Any additional salient second line of defense obligations.
• This role forms part of broader Transactional Banking Compliance team and broader Corporate Investment Banking Compliance function.
• Facilitating Compliance training (Compliance Induction Training for New Joiners, periodic training for the Business) on a regular basis to ensure that they have adequate technical knowledge to understand the Compliance risk management framework that applies to the bank, as well as the Compliance risks to which the bank is exposed.
• Assist and drive Compliance innovation streams and internal projects.
• Any additional salient second line of defense obligations.
• Compliance as the second line of defense provides Businesses and Functions with guidance, insight and independent challenge in relation to Compliance and Reputational Risk management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Skills and Experience required:

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
• 4+ years Salesforce experience
• Salesforce development experience
• Salesforce Qualification(s) - Platform App Builder & Platform Developer I
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Experience in specific coding / scripting languages
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Some understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience / understanding with appropriate unit testing framework(s)
• Affinity for debugging and problem-solving

Key Accountabilities:

• Code and test software and applications in keeping with given design and specifications.
• Use the detailed program design received from the team lead to develop programs that accommodate automated output.
• Implement changes in line with defined standards.
• Adhere to Salesforce default functionality and apply.
• Deployment of software via CI/CD or manual approved processes.
• Engagement with end users to understand requirements, train on new functionality, assist testing process, document all changes made to the PRD environment.
• Utilise Agile Methodology and deliver on user stories as specified in the sprints allocated.
• Technical scheduled maintenance required from all team members, clean data, clean processes, optimise the engineering side of the application.
• Obtain relevant Salesforce qualifications in order to optimally perform.
• Highlight processes that needs to be optimised.
• Team participation in building Salesforce.
• Contribute to all phases of the development lifecycle.
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features).
• Produce well-organised and documented source code for technical solutions.
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development.
• Apply general design patterns and paradigms to deliver technical solutions.
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services.
• Study & apply Group Architecture & Infrastructure guidelines to all development work.
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications.
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
• Update, create and appropriately store application documentation & technical specifications.
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

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The main purpose of the role is:

• Primary focus of the role is to gain “new” business and to penetrate identified top tier clients resulting in incremental income/profit using the AIS and TXB product suite.
• Retain existing key client relationships and further cross / up-sell opportunities within the responsible portfolio.
• Build and improve relationships across all customers and key stakeholders.
• Cultivate good rapport with clients and ensure, the bank becomes the choice for their transactional banking needs.
• Build trust through driving strategic relationships to ensure retention of clients.
• To ensure that at all times the client relationship is well entrenched with our AIS Service Team to enable full potential of the day-to-day servicing elements between the client and Absa.
• To be responsible for identifying and sourcing complex Custody and Trustee opportunities amongst Absa’s key clients and/or chosen sectors.
• Leverage deep-rooted product skills and business acumen to develop and deliver bespoke and often sophisticated Custody and Trustee solutions to existing client and key target clients of Absa
• The role-holder will need to proactively drive relationships with existing key clients and non-Absa connections to capture their Custody and Trustee Business. This targeted activity will be generated from the establishment, development and implementation of portfolio sales plans in partnership with Coverage Bankers and Transactional Banking Solution Specialist. 
• To work closely with other areas of Absa to develop joint business development initiatives in order to maximize cross selling opportunities.

Send in your CV if you have;

• A Postgraduate Degree
• A minimum of 10 years product and/or Banking experience
• A good understanding of custody and trustee environments including a good working knowledge of regulation and legislation and how our services interface with them.
• Knowledge of broader Transactional Banking to ensure one can provide sound advice and specialised solutions to the client and gain the position of trusted adviser.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Investigations: 

• Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down. Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions.

Risk Identification and Fraud Prevention: 

• Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc.
• Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff.
• Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. | Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. | Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry. Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc.

Certifications (benefit to have a forensics certifications):

• Certified Fraud Examiner (CFE)
• Certified Forensic Interviewer (CFI)
• Accreditation from Relevant Professional Bodies: Such as local legal or accounting boards, depending on the jurisdiction.
• Experience in the fraud investigation environment.
• General knowledge of Risk Management and Principles of Risk Management. 

Minimum Qualifications for our Forensics Investigator:

• Bachelor’s Degree: In Law (LLB), Finance (BCom Finance), Accounting (BCom Accounting), Psychology and Criminology (Psych and Crim), or a related field.
• Diploma in Forensic Investigation and Criminal Justice or
• At least 5 years experience in the Banking environment