Fresh Job Roles at KFC

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Requirements

• Presentation skills and written communication as well as oral communication skills.
• Incumbent must possess an understanding of the learning process as applied to in-store training.
• Ability to require knowledge of and handle participative training techniques as used in the KFC system.
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
• as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.

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KEY RESPONSIBILITIES

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.

Requirements

• Matric
• Customer service certificate 
• 6-12 months KFC tenure English proficiency 
• Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy. 
• Professionalism
• Ability to multi-task
• Team orientated.
• High attention to detail
• Well groomed
• Ability to stand/walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.

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KEY RESPONSIBILITIES (Not limited to the below)

• Monitoring/tracking of restaurant procedures / activities and ad hoc requests regarding company investigations
• Daily reporting of occurrences.
• Reporting of irregular activities.
• Communicating with managers
• Investigating reports / incidents / tip offs
• Response on system / email / report.
• Reporting of issues to the relevant department
• The monitoring of cameras and reporting on what is recorded.

Requirements

• Prior supervisory experience in the QSR Industry - KFC
• English Proficiency
• Numeracy Proficiency
• Grade B PSIRA Certificate is an advantage, but not a requirement.

Relevant work experience.

• Knowledge of Company Rules & Regulations.
• Computer Literacy – MS Office, specifically excel
• Ability to read reports and identify areas of concern that require investigation
• DC Leading a Restaurant (LAR) Certified
• Minimum of 12 months in an ARM Role.
• ARM Certified + Individual Development Plan (IDP) in place
• A clear criminal record, control room environment experience
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

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KEY RESPONSIBILITIES

• Ensure that staffing levels are determined as per business levels and requirements.
• Ensure that all reporting and control procedures in the areas of operational compliance, CHAMPS, management control, production, hygiene, safety, maintenance and general administration are in place and are completed in accordance with Company’s policy and procedures.
• Maximise sales and profit through operational excellence, effective implementation of marketing promotions and identifying and recommending sales growth opportunities, coordinate price changes, alert Marketing Manager/Principal Operator/Franchisee to competitive activities within area and recommend action.
• Maintain and develop restaurants within the Area of jurisdiction to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of CHAMPS and operation excellence.
• Evaluate performance of restaurant Management in area against established targets, implement plan to improve performance and ensure achievement of monthly objectives for restaurants.
• Oversee prompt and appropriate resolution of all complaints (health inspectors, customers and employees etc) within the area.
• Inform Market Manager/Principal Operator/Franchise of serious matters and other issues that may arise that may result in legal action.
• Oversee management training and designated certification, including Developing Champions and Team Member Training.
• Ensure internal security is kept at a maximum level according to company policy and procedures.
• Ensure that management and staff are aware of company policies and procedures and implements company programmes initiated by various departments.
• Drives sales through implementation of BYA programs
• Formulate and implement an Area Bench Plan.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Minimum 24 months Restaurant Managerial experience in the QSR Industry. Grade 12 and a preferably a relevant tertiary qualification.
• English Proficiency, Numeracy Proficiency, Computer Literate, Financial Acumen.
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook