Fresh Jobs at Bidvest Facilities Management

Job Description

• The main responsibility of the NOC Operator is to ensure Network reliability and mitigation of down time of sites through monitoring of technical systems and applying robust yet agile processes to continuously yield efficient outputs.

Responsibilities 

• Proactive monitoring of technical system(s) to timeously address alarms
• Utilize all provided systems to deduce alarm(s) and categories
• Understand relationship between various systems and/or Network Elements
• Detection of any faults or potential faults
• Investigate possible route cause
• Include as part of ticket logging process
• First line trouble shooting and remote resolutions of alarms where possible
• Prevention of faults to field force
• Logging and handing over of failure tickets, i.e. Power as a Service, Corrective Maintenance, Vandalism, etc
• Apply intelligent and agile dispatching based on deduced analysis of fault(s)
• End-to-end management of tickets with field force
• Timeous dispatching of tasks
• Management of fault priority and escalations
• Escalation of power failures to responsible parties
• Continuous updates of task activities
• Maintain constant communication with all stakeholders
• Ensure Service Level Agreement adherence within value chain
• Capturing, validating and approval of access request for the business
• Management of security requirements and incidents
• Escalation management to proactively manage outputs.
• Key results/outcomes/accountabilities
• Proactive monitoring of sites and detection of potential faults
• Accurate interpretation of alarms and the causes of faults
• Correlation of faults to reduce number of tasks to field force
• Escalation of faults within time, to provide minimum down time
• Prioritization of faults and alarms
• Decision making in terms of dispatching of field force to sites
• Effective feedback to all stakeholders within the value chain
• Escalation of maintenance related faults on the monitoring platform
• Establish and coordinate conference calls between customers (internal and external)
• System optimization management through continuous improvement initiatives
• Automation driven process methodology.

Qualifications/Requirements/knowledge/Skills/Experience

• Grade 12 
• N4 Electrical Certificate, although N6 Electrical Certificate is preferred
• Service Desk or NOC experience
• Telecommunications experience
• Good listening, verbal, and written communication essential
• Driver’s License with own transport preferred
• Initiative and information seeking
• Achievement motivation
• Teamwork and cooperation
• Values diversity
• Flexibility
• Languages
• Need to be able to work shifts work
• Need to be available on short notice.
• Performance indicators/Measure
• Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the monitoring and CRM system
• Ability to investigate and pickup trends through analytical tools
• Ability to make informed proactive decision
• Able to judge feedback from Supplier / TO on site
• Able to assist Supplier / TO on site with related information for the timeous completion of corrective action
• High accountability for own actions
• Display understanding of clients (internal and external) requirements
• Offers knowledgeable, efficient, and friendly service, i.e. Customer centricity
• Professional articulation that is effective to the value chain
• Ability to prioritize and coordinate outputs
• Escalate and establish time frames with the correct facilitators
• Maintain and improve Service Level Agreement
• Reduction of truck rolls through management of first-time resolution of faults.

Competencies

• Personal and professional integrity 
• Attention to detail
• Analytical
• Problem solving skills
• Technical Telecommunication inclined in system utilization
• Team player with strong leadership ability
• High energy levels and action orientated
• Results orientated and highly motivated
• Excellent time management 

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ROLE PURPOSE

• This role is responsible for managing Vendor Document, Transformation and General Administrative tasks in the Procurement department. Buying activities may also form part of this role depending on business needs and requirements. 

MAIN OUTPUTS

• Upload all relevant master data on SAP and other approved systems
• Manage master data quality by following the approved master data management processes and guidelines
• Ensure master data management processes and guidelines remain up to date and relevant
• Gather all required documents required for Procurement and the master data files. E.g. vendor registration documents
• Register all vendors onto SAP and other approved systems
• Ensure that documents with expiry dates and those that need to be updated on a regular basis are managed and remain updated
• Educate the rest of supply chain, suppliers, and customers on master data requirements and standards
• Prepare and manage required reports for Procurement and the business
• Execute all administrative tasks related to Bidvest Facilities Management’s B-BBEE Scorecard for the ESD element
• Ensure that all supplier documents received are compliant with Governance requirements
• General administrative tasks as required by the Procurement Relationship Manager or Executives

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Grade 12 (Matric) 
• National Diploma: Procurement/Purchasing
• CIPS and others would be an advantage
• 2-3 Years purchasing and master data management experience
• Master Data Management
• B-BBEE Codes
• Report writing 
• Advanced Excel, Word, PowerPoint, SAP, Internet
• A basic understanding of Health & Safety is required

FUNDAMENTAL COMPETENCIES

• TFMC RITCH Values - Respect, Integrity, Trust, Consideration, Honesty
• Proactive
• Adaptable
• Planner / Organizer
• Self-starter that’s Deadline Driven
• Listening skills
• Mentor
• Decisive
• Professional
• Structured with attention to detail and accuracy
• Analytical
• Innovative problem solving skills
• Ability to multi-task
• Collaborative team player, work co-operatively, and share responsibility with others
• Exceptional Negotiation Skills
• Able to handle pressure
• Excellent written and verbal communication skills are essential

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ROLE PURPOSE

• Support all aspects of the Company fleet – owned, leased or rentals to maximize efficiency, increase productivity and improve safety for an organization's vehicles and drivers.

Effectively support the Fleet team in terms of:

• Management of fleet to keep the fleet running efficiently, highest up time and within budget.
• Support the Executive, Management and Strategy to achieve set out annual targets

MAIN OUTPUTS

Financial Management

• Assist in supporting the insurance process: expenditure and outstanding claims in line with finance requirements
• Accounts processing
• Ensure correctness of all invoicing
• Invoicing timing – processing in the correct month
• Efficient controls exercised over cash expenses
• Ensure upfront approvals by the correct level of authority
• Asset Management
• Maintain the master data base with relevant fleet details – driver name, ID, license, vehicle listing, etc.
• Assist in documenting all relevant information for fleet data
• Maintain reporting platform
• The KPI for this task will be measured against accuracy of data and sense of urgency

Customer and Stakeholder Management

• Client relations
• Support Executive to achieve positive CSI results
• Maintain and update the SPOC matrix to ensure continuity of business

Internal Controls and Administration

• Internal Controls
• Identify problems proactively and resolve timeously
• Effectively communicate any changes which affect direct / indirect team
• Administration
• Support and complete all administrative responsibilities
• Data integrity, driver files, vehicle files, cost center allocation.
• Insurance claim process
• Program management to migrate manual processes into technological solutions
• License and registration management – find ways to fine tune vehicle licensing procedure
• Vehicle tracking – ensure all vehicles are fitted with working tracking devices

Quality standards and Operations

• Quality Control
• Contribute towards continually improving all aspects of fleet service delivery
• Conduct monthly fleet inspections / audits as and when required
• Responsible to ensure vehicle quality standards are consistently maintained in accordance to SLA, regulatory standards, road safety of SA and company & client requirements
• Operations
• Distribution of all relevant fleet requirements – fuel cards, E-tags, licenses, traffic fines, proxy forms, etc.
• Vendor listing - windscreen repairs, tyre fitment center – liaise with Technical manager
• Adhere and ensure all process and regulatory compliance
• Fuel Management
• Support the management of generators and mobiles

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Grade 12 (Matric) 
• Tertiary qualification in logistics, fleet or supply chain management
• Industry related diploma / degree
• Driver’s License - Code B
• Minimum of 3-5 years’ experience in fleet management environment
• Logistics / Distribution and Fleet Management
• Financial Management
• HR/IR Management
• Supply Chain Management
• (ISO) 9001:2008 Quality Management Knowledge
• Adept in all MS office applications
• Intermediate Excel proficiency will be advantageous
• SAP proficiency will be advantageous
• Up-to-date knowledge of SA road traffic regulations
• Abide by OHASA

FUNDAMENTAL COMPETENCIES

• Success driven
• Self-awareness
• Self-management
• Results / Output orientated
• Social awareness
• Integrity
• Continued Learning
• Operate with sense of urgency
• Ability to negotiate tactfully
• Able to function autonomously
• Adaptable and flexible
• People skills
• Multicultural awareness
• Business Acumen
• Analytical
• Problem solver
• Create your own framework
• Systematic
• Anticipate and solution
• Customer service orientation
• Self Confidence
• Positive attitude
• Communication
• Team Player
• Time management
• Coping with pressure
• Ability to accept constructive feedback
• Strong work ethic – reliability
   

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ROLE PURPOSE

• The role is responsible for all Supply Chain related tasks under the Category Management framework, including strategic sourcing; vendor, stakeholder, contract, and risk management. Sourcing Managers will also focus on targeted cost savings and innovations that result in improved operational efficiencies for the organisation. Management support and Mentorship are also key responsibilities of the role.

MAIN OUTPUTS
Category Management:

• Category Managers report into the Head: Category Sourcing. The role is responsible for the below deliverables within the Category Management team.
• Manage all procurement-related activities of third party spend within the various categories, including strategic sourcing initiatives (RFQ/I/P/T/X).
• Identify, implement and maintain the relevant commodity and service contracts (ad hoc and committed spend) to support the business.
• Achieve targeted cost savings, including effective negotiation processes with vendors
• Develop and maintain expert knowledge of the respective supply markets, competitors and product/service innovations.
• Facilitate implementation of procurement change initiatives within the various categories to improve business performance.
• Provide support to the company’s acquisition strategies by identifying and interrogating suitable opportunities within the various spend categories for presentation to management.
• Vendor Management: Manage all aspects of the vendor rationalization strategy within the various categories to support the business nationally, including vendor selection, compliance and performance.
• Stakeholder Management: Build strong relationships with internal and external customers with a view to enhancing the customer experience.

Contract Management:

• Manage ALL contracts within the various categories across it’s lifecycle, including terminations, renewals, extensions and re-assignments.
• Identify and manage risk to the business together with the cross-functional contracting team (Legal, Operations, Maintenance Engineering)
• Innovation: Identify innovative procurement solutions that provide efficiencies for the organisation.
• Management support: Perform procurement analyses and reporting to assist management to track, monitor and achieve departmental targets.
• Mentorship: perform a mentorship role to Procurement officers, Buyers and Administrators

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Grade 12 (Matric0 
• Undergraduate diploma / degree in supply chain / commerce
• Institute of Purchasing and Supply SA / CIPS is preferred
• Code 8 drivers license 
• Greater than 5 years’ experience in Procurement and Supply Chain
• Procurement
• Category Management
• Programme Management
• Report writing skills
• General knowledge in Finance
• General knowledge in Law
• General knowledge in auditing
• MS Office 
• Programme Management tools
• SAP
• A general understanding of Health and Safety

FUNDAMENTAL COMPETENCIES

• RITCH Values - Respect, Integrity, Trust, Commitment, Honesty
• Proactive
• Adaptable
• Planner / Organizer
• Self-starter that’s Deadline Driven
• Listening skills
• Mentor
• Decisive
• Professional
• Lead “from the front” and “by example”
• Structured with attention to detail and accuracy
• Analytical
• Innovative problem-solving skills
• Ability to multi-task
• Think conceptually and create multiple scenarios and hypotheses
• Collaborative team player, work co-operatively, and share responsibility with others
• Interact and present to executive level clients
• Exceptional Negotiation Skills
• Able to handle pressure
• Excellent written and verbal communication skills are essential

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ROLE PURPOSE

• The main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management principles that comprises of five core functions, i.e. life cycle management, resource planning and management, quotation and purchase order management, technical management and live quality management.
• The main attribute of the role is to ensure the Team Leaders operate within the assigned function to ensure focus that yield efficiencies while maintaining effective utilization. Stakeholder value to be promoted by ensuring a multiskilled Team Leaders operate within the model and drive agents to operate within the model, thus enable the feasibility to utilize Team Leaders according to demand while keeping focus within the functions. Centralization based on functions, enabling Team Leaders to operate across multiple contracts/clients with a hybrid-based structure, i.e. hierarchical and functional, to unlock speed in operations. Team Leaders focus is to manage functional agents, drive day-to-day activities, manage agent performance, communication and team motivation, and ensure operational execution within the model.

MANAGE FUNCTIONAL STREAM AGENTS

• Manage team schedules within SAP and ensure adequate agents per function
• Engage with other Team Leaders to ensure value chain management in terms of agent availability is met per shift
• Manage agent time management within the Contact Centre platform
• Login and logout times including scheduled and unscheduled breaks
• Review agent utilization in real-time to identify demand vs capacity and engage other Team Leaders with aim of resource movements within defined functions to ensure efficiencies
• Move functional resources in real-time based on demand and utilization data to achieve best outputs as per client scope of work
• Ensure functional agents are performing work within prescribed process(es) and intervene when not for best outputs as per client scope of work

DAY-TO-DAY ACTIVITY MANAGEMENT

• Ensure functional agents are capacitated within the shift to be able to perform their duties
• Manage functional agent adherence to request management within the prescribed process(es) to ensure timely action
• Ensure that request management as an activity moves within the defined functions timeously and accurately
• 1st line escalation management when functional agents experience an issue that requires intervention
• Manage escalations holistically to yield output and/or provide insight to the challenge within the work order
• Escalate unresolved issues to the functional supervisor for stakeholder management, input and resolution
• Provide an overview per shift of highlights and lowlights to the management team

AGENT PERFORMANCE MANAGEMENT

• Understand the client’s scope of work to ensure understanding of the functional requirements and outputs
• Manage agent performance in accordance to defined functional outputs and agent responsibilities
• Utilize system(s) to review and manage agent performance in real-time
• Escalate timeously, in writing, agent shortcomings to supervisor
• Monitor agreed Contact Centre and Operational key performance indicators and report failures to supervisor
• Provide coaching to functional agents to yield both organisational and personal improvements

COMMUNICATION AND TEAM MOTIVATION

• Upkeep a positive and progressive work environment in accordance with our Company codes
• Operate with functional agents on an open communication model in terms of activity management
• Have regular sessions with the functional team to communicate noted trends for both highlights and lowlights
• Ensure stakeholder communication regarding impacts from external factors outside the function
• Motivate functional agents to achieve agreed and desired outputs timeously and consistently

OPERATIONAL EXECUTIION

• Ensure the function responsibilities are adhered to, and all shift activities are executed
• Record shift activities that were not actioned with line-item justification to be shared as part of the overview to the supervisor
• Review functional control points adherence within shift to ensure procedure adherence

PERFORMANCE INDICATORS.MEASURES

• Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the monitoring and CRM system
• Ability to investigate and apply resolution to trends
• Ability to take proactive decision
• Conflict management with desired consequence management according to our policies
• Information accuracy throughout value chain of activity
• Records of quotes and material usage daily
• Offers knowledgeable, efficient, and friendly service
• Communicates in a professional, diplomatic manner with good voice quality and articulation
• Ability to prioritize and coordinate outputs
• Escalate and establish time frames with the correct facilitators
• Seamless ability to conduct quality assurance by activity

Knowledge / Qualifications and experience

• National N Diploma (N6) in a technical field or equivalent.
• Minimum 4 years’ experience in an Operational Contact Centre with knowledge in activity life cycle management, value chain management, resource planning and management, technical experience in facilities management, quality assurance within facilities management OR quotation and purchase order management within SAP
• Have broad understanding of facilities management principles and core activity management principles.
• Ability to work shift and various shifts according to requirements, i.e. 8 hour or 12-hour shifts
• Utilization averaging 80% and upwards
• Time management within value chain management
• Knowledge and experience of SAP
• Ability to operate on portals and applications
• Ability to operate on web-based systems
• Microsoft office, mainly Excel, Word and PowerPoint
• Client systems, e.g. Archibus, Webforce, IFS/WFM, Tridium

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BRIEF ROLE DESCRIPTION:

• The main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management principles that comprises of five core functions, i.e. life cycle management, resource planning and management, quotation and purchase order management, technical management and live quality management.
• The main attribute of the role is to ensure the Supervisor is to oversee and manage resources within the function responsibilities, to ensure efficiencies while maintaining effective utilization and customer centric outputs. Stakeholder management is critical to not only manage functional team outputs but manage internal and external client expectations. Centralization based on functions, enabling Supervisors to operate across multiple contracts/clients with a hybrid-based structure, i.e. hierarchical and functional, to unlock speed in operations. Supervisor focus is to manage broader scope of agents, strategic implementation, performance tracking and reporting, and Coaching and development within the model.

Broader Scope Management

• Manage functional teams across functions to ensure timeous yet effective yield in productivity
• Ensure annual shift schedules are created and uploaded in SAP and managed quarterly, monthly, weekly and daily
• Ensure cross-functional synergies between functional Supervisors to ensure effective and efficient agent utilization
• Timeously manage effectiveness of team utilization, schedule adherence, breaks and absenteeism

Strategic Implementation

• Involved in strategic planning of the Contact Centre in alignment with Company strategy
• Implement strategy according to segments as defined within functions as part of change management process
• Manage mapped control points within functional processes to ensure adherence to defined processes
• Manage effective and timeous communication within the team on changes
• Identify potential improvements to the defined strategy and raise with Senior Management

Performance Tracking

• Implement and track key performance indicators as defined by client scope of work and best practices within Operational Contact Centres
• Benchmark key performance indicators with industry norms and standards to effect improvement
• Measure key performance indicators per functional agent within responsibility monthly
• Trend key performance indicator failure by function and by agent and manage in accordance with our policies
• Apply required consequence management to repeat failures post all guided interventions in accordance with our policies
• Conduct a quarterly performance review with functional agents and Team Leaders and upload final annual scoring to our performance management system

Reporting

• Issue weekly management reports for key performance indicators, activity management overview (i.e. alarm monitoring, resource management
• failures/issues, material management misalignment, failed and outstanding quotations, open purchase order, and failed proof of delivery/service completion forms), service level agreement and resource management highlights and lowlights
• Issue weekly on managed escalations within responsible functions with action plan to resolve reoccurring escalations
• Issue monthly resource management report that analyses functional team utilization, time management, adherence to schedule, and leave management
• Coordinate and assist with weekly quality assurance reporting to ensure seamless technical management
• Coordinate and assist with weekly quote and purchase order management report within responsible function to ensure billing in the same period of activity

Coaching and Development

• Ensure all functional agents are trained within respective functions and have fully understanding of the defined process in according with agreed scope of work for various clients
• Maintain a training register for all functional agents and plan training refreshers according to budget and availability
• Continuously identify and propose training requirement based on functional agents’ performance measurements
• Coach functional agents on gaps and/or failures within the value chain as reported by Team Leaders and noted within key performance indicators
• Build morale through positive culture upkeep and activities

Performance Indicators/Measures

• Understanding of client scope of work and application within functional activities timeously
• Trend analysis on functional agent utilization
• Monthly reporting on functional activity outputs to scope of work and risk matrix with resolution to noted issues
• Ability to take proactive decision
• Conflict management with desired consequence management according to our policies
• Information accuracy throughout value chain of activity
• Commercial standing of functional activities to commercial forecast based on defined scope of work
• Offers knowledgeable, efficient, and friendly service
• Ability to prioritize and coordinate outputs

Team morale management

Minimum Requirements

• National N Diploma (N6) in a technical field or Contact Centre qualification
• Minimum 3 years’ experience in an Operational Contact Centre with knowledge in activity life cycle management, value chain management, resource planning and management, technical experience in facilities management, quality assurance within facilities management OR quotation and purchase order management within SAP
• Have broad understanding of facilities management principles and core activity management principles.
• License - Valid SA Driver’s License
• Understanding of management operational requirements, e.g. being on standby after working hours
• Reporting on core elements of functions
• Time management within value chain management
• Knowledge and experience of SAP
• Ability to operate on portals and applications
• Ability to operate on web-based systems
• Microsoft office, mainly Excel, Word and PowerPoint
• Client systems, e.g. Archibus, Webforce, IFS/WFM, Tridium,

FUNDAMENTAL COMPETENCIES

• Personal Competencies
• Leadership Competencies
• Intellectual Competencies
• Interpersonal Competencies
• Initiative/Proactivity
• Basic Supervisory Skills
• Customer Focus
• Teamwork & Partnering
• Deadline Driven & Highly Motivated
• Subordinates Capacity Building
• Negotiation Skills
• Relationship Building
• Stress Tolerant
• Analytical Skills
• Interactive Reasoning
• Excellent Written Communication
• Planning/Scheduling/Objective Setting
• Excellent Oral Communication

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ROLE PURPOSE

• Management of the alarm and request analysis, system utilization, planning and scheduling resources, dispatching, end-to-end activity management, and commercials to ensure work is executed in accordance with Engineering and/or Industry best Standards, Contractual and Service level agreements. Work in collaborations with all the departments in reviewing, developing and implementing efficient and effective systems and processes for continuous improvement that exceed customer expectation.

MAIN OUTPUTS

• Partner with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that will drive the project to new heights.
• Monitor and ensure on time service delivery, as per SLA's or as agreed with Client in line with the contract, is met on a daily, weekly and monthly basis.
• Implement key objectives as defined by the organization and core performance areas for the Operations Contact Center resources based on their day-to-day activities supporting our contractual deliverables.
• Supervision and management of Operations Contact Centre resources to ensure optimal and efficient operations at all times.
• Oversee and ensure that the Operations Contact Centre resources effectively coordinate the scheduling and movement of the technical field resources and its fleet to execute daily activities in-line with the agreed SLA.
• Leading, facilitating, developing, and implementing relevant resource management process improvements to achieve SLA targets and drive down costs continuously.
• Ensure analytic principles are applied as part of the automated and proactive NOC functions.
• Oversee request management and the restoration of services (incident management) are carried out within a timely and efficient manner while ensuring consistent communication to executives, regional field managers, and the client is delivered.
• Ensure that the continual use of multiple systems to bring efficiency and to influence field operations for proactive outcome.
• Continuous benchmarking of systems to ensure Operational Contact Centre remains efficient with managing outputs within the most effective process(es).
• Assumes the responsibility of seeing through critical customer/ HR matters that are beyond the control of the resources and their line management team(s).
• Pro-actively identify possible failures and immediately make means to mitigate the impact of the failure by coordinating and taking charge of the dispatch of the field force that will be required to resolve the fault.
• Works with the supervisory and agents to manage multiple priorities and the resolution of each within the agreed SLA.
• Develop Standard Operation Procedure documents that are aligned with the stipulated scope of work provided by the client as well as oversee that the Operational Contact Centre resources operate in accordance when executing their daily activities. Ensure the documents are also kept up to date annually.
• Works with senior management using historical data, trend analysis and forecasts to assure staffing levels are adequate to manage operations and workflow as well as ensuring the most efficient ticket handling practices are followed.
• Pro-actively interact and engage with Operational Management to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
• Ensure relevant feedback, information and reports are prepared, submitted, and presented to various stakeholders on all aspects of service delivery and profitability for various contracts.
• Pro-active management of all applicable SAP and integrated system(s) statuses within acceptable/contracted aging timeframes.
• Monitor the productivity of all Human Capital allocated to operations and the department and ensure that all human capital and other resources operate efficiently. Effectively deal with non-performance and behavior which might jeopardize Bidvest FM standing with the Client and or does not support company values and strategies.
• Proactively manage commercial aspects, e.g. overtime, leave, S&T, etc. of the Operational Contact Centre resources within defined budget
• Monitor and report on contract commercial impact by the Operational Contact Centre utilizing avenues provided by the business. i.e. BI reports and agent SLA mapping, etc.
• Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Ensure IMS compliance, Health & Safety is a primary function, and all mechanisms, processes and procedures are in place, monitored and adhered to always.
• Ensuring through Supply Chain that the region has competent and diligent service providers to utilize in cases of third party Adhoc work as well as emergencies and that such service providers are compliant with Bidvest FM BBBEE strategy, contractual deliverables as well as all associated processes and procedures.
• Team utilization mapping and management on a daily through systems and line management.
• Weekly management and performance meetings and reporting thereof.

Knowledge / Qualifications and experience

• National Diploma or Degree in Commercial/Facility Management or Engineering Studies OR bachelor’s degree / Diploma in Resource Planning / Logistics
• Facilities and Telecommunication registration preferred
• Grade 12
• Valid SA Drivers License
• Minimum 8 Years in Management position with exposure to analytics, planning and scheduling including exposure to Technical Network Operation Centre. Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System
• Technical qualification, Commercial qualification, National Contact Centre Management, Project Management Skills, Maintenance, Planning, and Quality Management
• ISO Standards, IMS (Integrated Management System), Auditing preferred

TECHNICAL / CORE COMPETENCIES:

Technical / Core Training

• Technical qualification, Commercial qualification, National Contact Centre Management, Project Management Skills, Maintenance, Planning, and Quality Management

Statutory Training

• ISO Standards, IMS (Integrated Management System), Auditing, preferred

Business Management

• Planning and Scheduling Principles
• Process engineering
• Logistics and Inventory Management
• Basic Project Management
• Critical Thinking and analytics

Financial Management

• Contract Commercial Management
• Budget Management
• Asset Management
• Facilities Management
• Fundamentals of Facilities Management
• Customer and stakeholder Relations
• Supplier Management
• Engineering Principles

IT Training (General MS etc.)

• Microsoft Offices, Proficient in Excel/Access, MS office packages
• SAP Knowledge
• Alarm monitoring and management tools
• System integration

Health & Safety Training

• Occupational Health and Safety Act

Basic Human Resource Management

• Employee relations
• Couching and mentoring
• Succession planning
   

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ROLE PURPOSE

• To carry out timeous and quality planned integrity inspections on mast structures to give effect to the Business, MSI strategy and client service standards.

MAIN OUTPUTS

• Ensure timeous submission of S&T advance/claims, timesheets, vehicle tick sheets, mini risk assessment, driver log sheet and vehicle usage report.
• Conduct effective route planning for scheduled mast inspections.
• Update safety files monthly/weekly as per the OHSACT .
• Responsible for training, coaching, mentoring & development of the Assistant
• Regularly monitoring the performance of the Assistant and provide required support and feedback.
• Conduct mast inspections on scheduled masts including MPI at the base of the mast. You as the inspector are responsible for all findings during these inspections.
• Mast Inspectors are expected to climb all masts inspected as you are the skilled and accredited person.
• Prepare accurate reports based on the findings during the mast inspection. Submit completed reports within 7 days of date of inspection.
• Manage company tools efficiently.
• Efficient use of stock (consumables)
• Adhere to deadlines. Check and respond to emails on a daily basis.
• Arrange accommodation in due time and manage S and T.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• N6 in Civil/Structural Engineering, Level 1 and/or Level 2 Magnetic Particle Inspection (MPI)
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 2 years’ experience within the civil/structural environment
• Level 2 -> Magnetic Particle Inspection (MPI) & Liquid Penetrant Inspection (LPI)
• MS Word, MS Excel, MS InfoPath & MS Outlook (Intermediate skill level), SAP Knowledge
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Basic Supervisory Skills
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

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Brief role description:

• The incumbent will be responsible for the management and execution of the Maintenance Engineering functions and outputs.  The overall objective is to ensure value for money for our customers through the implementation of the Maintenance Engineering deliverables.

KEY PERFORMANCE AREAS

• Provide maintenance support to resolve plant and equipment-related issues.
• Ensure all plant and equipment data is accurately captured and maintained in CMMS (SAP).
• Perform on-site asset verification and update CMMS (SAP) records accordingly.
• Link task lists and planned maintenance schedules to all relevant plant and equipment.
• Compile site-specific engineering equipment instructions (job plans).
• Review and maintain asset maintenance strategies, including engineering equipment Instructions.
• Recommission existing HVAC and building management system equipment to meet original design criteria.
• Provide advisory support to regions on statutory and regulatory requirements.
• Provide inputs for HVAC maintenance service contracts.
• Offer Level 2 support for breakdowns and equipment reinstatement.
• Perform quality audits and job observations.
• Conduct incident and failure investigations and compile detailed reports.
• Analyze failure data and implement preventive measures to reduce or prevent failures.
• Manage the plant and equipment asset life cycle and update the relevant database.
• Conduct site visits to compile plant and equipment condition reports for the project and risk management processes.
• Complete documentation for funding requests for mechanical/HVAC replacements, upgrades, and refurbishments.
• Compile, process, and track risk notifications.
• Design and implementation of smaller HVAC and ventilation solutions and systems.
• Proficient in air conditioning, heat load and ventilation calculations. (This will include site visits to perform audits)
• Cooling Capacity Management – Review and update the cooling capacity database.
• Approve project specifications from a Compliance, Constructability, Reliability, Maintainability, and Availability (CCRAM) engineering perspective.
• Attend project meetings and site visits to ensure compliance with specifications and CCRAM standards.
• Analyse plant and equipment performance and other reports from Business Analysts to investigate and implement improvements.
• Compile Data Centre monthly reports.
• Participate in technical meetings with clients.
• Perform general administrative duties.

MINIMUM REQUIREMENTS:

• Higher Education & Training B Tech Degree, S4 or N6 in Mechanical/Refrigeration and Air-conditioning Engineering
• Qualification in Electrical Engineering will be an added advantage.
• Professional Registration/Trade Refrigeration and Air-conditioning
• Electrical trade test will be an added advantage.
• School Grade Grade 12
• Licenses Code B (Minimum) – Frequent traveling required
• Experience 10 - 15 years’ experience in the Design and Maintenance of HVAC systems.

TECHNICAL / CORE COMPETENCIES:

• Knowledge of HVAC systems, controls, and components
• Read and interpret schematics, and technical manuals
• Incident and failure investigation
• Technical report writing
• Functional specific training in (Mechanical/Air-conditioning and ventilation)
• Root-cause analysis
• Occupational Health and Safety Act
• Discipline-specific SANS codes and practices
• HIRA
• Method Statements
• Computer Literate (MS Office Packages)
• CMMS (SAP) proficiency
• Heat load calculation
• Health & Safety Training First aid