Fresh Jobs at Caterpillar Inc.

Role Summary:

• Leads and manages dealers' relationships to market company products and services and assists in the development of dealer sales capability.

What You Will Do (Responsibilities):

• Promote the sales of aftermarket products, engines, drive trains, undercarriages, GET and structural equipment
• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

What Will Put You Ahead (Preferred Skills):

• Mechanical / Mining Engineering or related degree
• 5 - 10 years’ progressive experience in the mining industry.
• Strong expertise in parts sales, dealer operations, and value‑based customer solutions.
• Excellent communication, decision‑making, and relationship‑building skills.
• Must be Fluent in French and English.
   

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Role Summary

• The International Accounts Manager is responsible for leading all account management activities for a key portfolio of strategic global clients. The role is focused on driving revenue growth, strengthening long‑term customer partnerships, and increasing customer loyalty through consistent, value‑driven engagement. You will act as the primary relationship owner for key accounts, developing and executing account strategies that align customer objectives with business priorities. Working closely with cross‑functional and regional teams, you will ensure a seamless global customer experience while identifying opportunities to expand sales and deepen relationships.

Responsibilities

• Deliver business plan sales and market share targets for the company's products and services in each industry segment.
• Implementing the sales and marketing strategy to achieve business plan targets for company products and services.
• Ensuring customer satisfaction through management of product and service delivery and related commercial offerings.
• Implement the selling opportunity identification, customer satisfaction improvement and business relationship enhancements.

Skills you will have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behavior's.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Skills, Abilities and Knowledge:

• Demonstrated knowledge of financing and leasing products, policies and procedures of the subsidiary.
• Knowledge of credit and documentation procedures, processes and operations.
• Demonstrated knowledge of and ability to apply math computation skills including those used in financial modelling and forecasting.
• Knowledge of credit policies and procedures and pricing models to negotiate acceptable pricing and terms on transactions.

Education/Experience:

• A three-year university degree or equivalent diploma in Finance, Business Management, Marketing, or a related field is required.
• A minimum of (6) years’ experience in a similar role, preferably within the banking industry.
• Demonstrated experience in structured finance, with proven credit assessment expertise and effective dealer engagement across Southern and West Africa

Additional Information

• Travel to West and Southern Africa required.
• ISE/Relocation/Payroll Transfer will not be supported