Fresh Jobs at Cepheid

POSITION SUMMARY:

• Oversee the Customer Service, Logistics and Demand Planning functions for South Africa. Lead efficient and high performing teams based in South Africa and support Southern Africa strategic, operational and revenue goals

ESSENTIAL JOB RESPONSIBILITIES:

• Build and develop a successful team with a customer centric attitude, high engagement and active participation. Motivate staff to ensure optimal alignment and performance
• Foster a culture of collaboration, accountability, agility and high performance. Communicate the company vision and culture through words and actions, model company values
• Create solutions, develop strategies and best practices to optimize the Customer Service, Logistics and Demand Planning teams, share knowledge and collaborate with peers and other functions across the US and EMEA regions
• Communicate effectively and partner with the Commercial team to support the Commercial strategy and key growth projects
• Drive Operational Excellence and ensure critical metrics are measured and reported
• Drive continuous improvement, streamline processes, identify issues and implement effective and sustainable countermeasures using DBS tools
• Implement and support team with the use of effective Visual Daily Management at Gemba to drive improvements in key metrics
• Constantly reassess the efficiency of the controls to ensure that all transactions and made in line with Cepheid’s internal procedures and Danaher Compliance policies.
• Coach, mentor, train and continually develop warehouse team and align 3PL partners with DBS strategies and operational management tools whenever possible
• Manage 3PL relationships and company owned warehouses
• Analyze distribution process and determine the most cost effective and/or efficient means of transporting goods; negotiate with suppliers to improve supply chain efficiency
• Manage to annual goals set for On Time Delivery (OTD)
• Manage to annual goals set for Outbound Freight Recovery (OBFR)
• Work with global and regional teams to ensure compliance with all quality standards

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 9+ years of experience OR
• Master’s degree with 7+ years of experience
• Supply Chain, Logistics, Engineering or Business qualification
• Minimum 5 years of supervisory experience or demonstrated supervisory skills required.
• Previous experience with Lean Six Sigma desired
• Experience with developing process documentation including flowcharts, SOPs and Standard Work Instructions.
• Experience implementing and applying process improvement tools such as 5S and leading PSP- Problem Solving Process
• Experience in working internationally in a fast-paced, reputable global Biotech / Pharmaceutical or Consumer company organized in a matrix structure.
• Ability to travel potentially 15% of the time based on business need

Knowledge and skills:

• Proficiency in Microsoft Outlook, Word, Excel required.
• Minimum 5 years of experience using SAP
• Demonstrates people management skills and experience in creating and leading high performing teams
• Operates with transparency and humility
• Acts as a role model for high ethical standards and code of conduct
• Strong organizational and problems solving skills - Customer focus and service oriented
• Adept at building and maintaining relationships with internal stakeholders and customers
• Negotiating skills and a well-developed cost and quality awareness.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. 

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POSITION SUMMARY:

• The National Sales and FAS Manager develops and maintains business relationships with existing and potential customers to meet commercial objectives. They will plan, direct and implements strategies to maximize sales volume and increases market share for all Cepheid products in South Africa. They will direct and ensure Field Application Specialist responsibilities are completed in the highest standard to ensure timely installations and system performance.
• The National Sales and FAS Manager will drive results through their exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance through individuals and teams.

ESSENTIAL JOB RESPONSIBILITIES:

• Provides strategic and tactical planning to successfully manage in South Africa; deliver sales targets, monitor the success of commercial and public sector promotion campaigns and provide regular and accurate reporting.
• Manage the Field Applications Specialist Team through the Team Lead. Coach and mentor the FAS Team Lead to achieve all FAS team KPI’s and deliverables.
• Manage the Public Sector Key Account Manager and support all initiatives within this sector and Alternate market development.
• Provide Strategic leadership to the Public Sector KAM in order to grow current usage and expand menu utilization at HBDC customers
• Develop and deliver annual budgets based on achieving above market growth by product line across all sales territories.
• Ensure sales goals/forecasting/budget objectives are met through implementation of effective performance objectives, programmes, policies and key messages.
• Recruit, retain and develop a high performing and results orientated commercial and HBDC team.
• Develop and maintain a “best in class” culture, constantly maintaining a mind-set focused on recruiting top talent so that “The Best Team Wins.”
• Ensure the continuous development of all direct reports and ensure that an active retention plan is in place.
• Embrace the Danaher and Cepheid core values, and ensure all associates are actively engaged in the achievement of the growth objectives in South Africa.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.
• Provide leadership to ensure the team achieves established targets and are accountable for key performance objectives in terms of sales, market share and profitability.
• Ensure that all parts of the sales and FAS organization continually strive to increase customer satisfaction.
• Continuously drive Voice of the Customer (VOC) into all parts of the business to ensure customers’ interests are prominently positioned.
• User of a printed copy of this document is responsible for using the current revision and discarding expired or obsolete revisions. Current released
  version of this document resides in Agile Workplace.
  Cepheid Confidential Date Printed: 9/28/2020 8:55:46 PM
• Be an advocate for the customer, product quality and for providing excellent customer solutions.
• Build strong brand awareness and preference for Cepheid products;
• Demonstrates and maintains a strong understanding of the marketplace dynamics including competitive and customer trends, monitoring scientific and related industry trends, working with key stakeholders to identify new opportunities and enhance business ventures;
• stakeholders to identify new opportunities and enhance business ventures;
• Tracks competitive market share, win/loss data and fully understand competitive selling strategies.
• Represent the organization in customer negotiations, trade shows, seminars, conferences and other official occasions
• TRAINING RESPONSIBILITIES: (REQUIRED)
• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 9+ years of experience OR
• Master’s degree with 7+ years of experience
• MBA or Business postgraduate qualification preferred

Knowledge and skills:

• Significant experience within a fast-growing, complex solution-based business in a high technology product/service sector;
• Experience in the medical device, healthcare or diagnostics field is a strong advantage
• Experience in dealing with the Public Sector market at National and Provincial level in South Africa
• Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions.
• Ability to interface with and lead a commercial team to achieve maximum results;
• Experience in developing sales and commercial marketing strategies;
• Record of substantial over achievement of goals.
• Proven record of building a strong organization; ability to manage, mentor and coach team to success
• Proven successful record in sales leadership and staff management, while functioning in a demanding, action-oriented environment. Must have proven credentials of building and leading a results focused high-performance team;
• Demonstrated strong strategic and analytical skills as well as solid business acumen
• Track record in attracting, hiring and retaining the highest quality talent
• Strong Planning, Time Management, and Financial business acumen
• Highly developed communication skills and ability to work effectively in global setup
• Ability to timely make critical decisions

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. 

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POSITION SUMMARY:

The Senior Manager, Customer Care Southern Africa is responsible for management of post sales customer experience in South Africa and neighbouring Southern Africa Countries through providing leadership over the four core functions of Customer Care: Technical Support, Field Service, Technical Service Coordination and the Cepheid regional repair centre based in Johannesburg. Working in a Matrix managed environment the post holder will collaborate closely with the Commercial and HBDC sales organization to ensure Customer Care resources are aligned with the growth trajectory and targets for the regions. For South Africa the post holder will play a key role in the relationship with public health ensuring that Service Levels are maintained through rigorous oversight of key performance indicators. The post holder will work closely with the regional leadership for Technical Support, Field Service, Service Business Development and Service Supply to ensure teams are operating within the global and region framework.

ESSENTIAL JOB RESPONSIBILITIES:

• Recruit, retain and develop a high performing and results orientated team.
• Provides strategic and tactical planning to successfully manage customer care in South Africa and Zimbabwe direct operations
• Manages 3rd Party Authorised Service providers in Southern Africa countries where Cepheid is not directly represented.
• Provides technical leadership to the region through solid experience in Science and Service
• Through solid experience of assay and service issues, supports the local team in prioritisation and escalation of customer issues that cannot be resolved locally
• Provides local management support and development for the Technical Support team, works closely with EMEA regional Technical Support Managers to ensure team availability to serve the needs across the EMEA region.
• Collaborates with regional and global teams on projects for new product introduction and process improvement
• Collaborates closely with the FAS team in RSA to ensure customer experience is consistent, issues are dealt with robustly and technical assay/scientific knowledge remains consistent between teams
• Develops programs to maximise revenue opportunity achievement through service products
• Develops and delivers annual budgets and resource plans
• Ensure service sales goals/forecasting/budget objectives are met through implementation of effective performance objectives, programmes, policies and key messages.
• Develop and maintain a “best in class” culture, constantly maintaining a mind-set focused on recruiting top talent so that “The Best Team Wins.”
• Ensure the continuous development of all direct reports and ensure that an active retention plan is in place.
• Embrace the Danaher and Cepheid core values, and ensure all associates are actively engaged in the achievement of the growth objectives in South Africa.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.
• Provide leadership to ensure the team achieves established targets and are accountable for key performance objectives in terms of sales, market share and profitability.
• Ensure that all parts of the Customer Care organization continually strive to increase customer satisfaction.
• Continuously drive Voice of the Customer (VOC) into all parts of the business to ensure customers’ interests are prominently positioned.
• Advocates for the customer, product quality and for providing excellent customer solutions.
• Builds strong brand awareness and preference for Cepheid products;
• Demonstrates and maintains a strong understanding of the marketplace dynamics including competitive and customer trends, monitoring scientific and related industry trends, working with key stakeholders to identify new opportunities and enhance business ventures;
• Represent the organization in customer negotiations, trade shows, seminars, conferences and other official occasions

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 9+ years of experience OR
• Master’s degree with 7+ years of experience

Knowledge and skills:

• Significant experience within a fast-growing, complex solution-based business in a high technology product/service sector;
• Experience in the medical device, healthcare or diagnostics field is a strong advantage
• Experience in dealing with the Public Sector market at National and Provincial level in South Africa
• Experience of providing service/support within the countries in Southern Africa would be an advantage
• Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions.
• Record of substantial over achievement of goals.
• Proven record of building a strong organization; ability to manage, mentor and coach team to success
• Proven successful record in sales leadership and staff management, while functioning in a demanding, action-oriented environment. Must have proven credentials of building and leading a results focused high-performance team;
• Demonstrated strong strategic and analytical skills as well as solid business acumen
• Track record in attracting, hiring and retaining the highest quality talent
• Strong Planning, Time Management, and Financial business acumen
• Highly developed communication skills and ability to work effectively in global setup
• Ability to timely make critical decisions

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.