Fresh Jobs at Clicks Group

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Job Objectives:

• To develop and ensure effective execution of the category operating plan (financial and product execution) for a portfolio of categories in order to achieve the business objectives.
• Review with the top-down bottom-up financial plans with the Planning Portfolio Manager on an ongoing basis to deliver against financial targets and ensure that this is reported and measured on a weekly basis.
• To effectively manage a team of Category Buyers and Managers by setting ambitious goals, set up plans for improvement on key drivers like product ranging, pricing strategies, cross sales, merchandising and promotion management and develop proposals to take corrective action where necessary.
• To critically evaluate and sign off the category range review to ensure increased profitability and improved product offering to customers and evolve market share.
• To effectively implement our space and range principles, to deliver appropriate and impactful execution in store.
• To oversee regular strategic meetings with key suppliers and strengthen those relations with improved commercial results.
• To work collaboratively with internal and external stakeholders to ensure effective delivery of the operating plan.      
• To keep track of/capitalise on global and local category developments/trends to ensure increased relevance to our customers.  
• To identify opportunities to streamline and drive departmental efficiencies, resource allocation and establish category ways of working, manage departmental expense budget and identify opportunity to reduce expenses. 
• To build high performing teams through effective people management and development to ensure capability to meet current and future business objectives. Ensure recruitment and selection are in-line with transformation targets. 

Job Experience:

• 4-6 years FMCG Category Management experience
• 2-3 years People Management experience at senior level
• Experience with local and global supplier networks essential

Education:

• B Degree or Diploma in Retail, Purchasing Management or similar (Desirable)
• Business Science, B.Comm, MBA, CIS (Desirable)

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Job Objectives:

• To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
• To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
• To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
• To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
• To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
• To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
• To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
• To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
• To manage adverse events and emergencies in a professional and effective manner

Experience:

Essential:

• A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery

Desirable:

• Unisolv and Allegra

Education:

• Essential: Registered Nursing Practitioner with SANC
• Essential: 3 year Diploma in Nursing or the 4 year degree

go to method of application »

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

go to method of application »

Job Objective

• Monitor sales performance, regularly evaluate the performance of products and offer suggestions that result in improved product offering and sales.
• Ensure target and sales performance are met through the promotion of make-overs and product demonstrations and customers consultations.
• Implement the necessary action for promotion and new product activities.
• Monitor and ensure stock availability by following stock management processes.
• Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• Execute and maintain in-store visual merchandising in accordance with merchandising guidelines.
• Maintain updated knowledge on all Maybeline products and promotions.
• Ensure a high standard of general housekeeping and administration. 

Job Experience:

•  Essential: At least 1 year experience in make-up artistry
• Desirable: 3-6 months retail experience

Education:

• Essential: Relevant tertiary qualification in make-up artistry, skincare or cosmetology

go to method of application »

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Retail Pharmacy experience
• Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

go to method of application »

Job Objectives:

• To effectively lead and manage the Clicks Central Pharmacy Call Centre in line with the company health strategy, to achieve commercial, professional and operational excellence
• To supervise the workload of the team by scheduling resources according to operational requirements, to optimise service provision and administrative support across the working hours of the Pharmacy call centre
• To support the Healthcare Services Executive and Central Pharmacy Call Centre team with implementing new initiatives and systems
• To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements
• To timeously attend to all administrative functions related to the Pharmacy Call Centre which includes monitoring the virtual queue and email orders to ensure it adheres to Service Level agreements with internal and external Stakeholders
• To ensure the team follows the correct procedures, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction
• To monitor and identify areas of improvement within the Central Pharmacy Call Centre by liaising with internal and external stakeholders and by making recommendations to improve services in order to ensure the satisfaction of internal and external customers
• To ensure compliance to all pharmacy regulatory requirements
• To attend to, follow up with and ensure customer complaints and queries are resolved within the required timeframe
• To ensure appropriate people management, through recruitment, induction coaching, training, development and disciplining call centre consultants to enable optimal performance and ensure they apply the best skills and knowledge on the job.
• To provide Quality Assurance, identify training needs, coaching and support to the team

Experience:

• 5 years within Call centre environment
• 2 years Supervisory experience in a Medical/ Pharmaceutical Call Centre or related
• 2 years retail pharmacy experience

Education:

• B Pharm Qualification