Fresh Jobs at DigiCert, Inc.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Fluent in German (written and verbal) and professional working proficiency in English (essential)
• 1+ year's experience in a customer service or similar role 
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

go to method of application »

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space (advantageous)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space (advantageous)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space (advantageous)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space (advantageous)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years of experience managing full sales cycle (inside or field sales) in the software or technology or telecommunications space (advantageous)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

• Ability to assist in coordinating multiple concurrent IT service delivery projects across regions
• Support the Senior Project Manager in planning, organizing, and tracking project delivery activities.
• Assist with scheduling, meeting coordination, and documentation of project actions, decisions, and risks.
• Maintain and update project plans, risk logs, and status reports under guidance.
• Track and report on project milestones, timelines, and deliverables.
• Support the management of project budgets, timesheets, and invoicing processes.
• Help ensure adherence to project governance standards and quality requirements.
• Liaise with internal teams, vendors, and customers to gather updates and support smooth communication.
• Assist in resource planning and coordination with cross-functional teams.
• Participate in post-project reviews and contribute to identifying areas for process improvement.
• Provide administrative and operational support to the Professional Services team as needed.

What you will have

• 1+ years of experience in a Software Project Coordinator or Scrum Master position at a IT or Software delivery or SaaS company (essential requirement)
• Tertiary qualification in Project Management, Business Administration, or Information Technology (strongly preferred)
• Exposure to the full project lifecycle — from initiation to delivery — in any technical or business environment.
• Experience working in a fast-paced, multidisciplinary organization.
• Being detail-oriented, process-driven, proactive in coordinating tasks, and tracking deliverables. 
• Strong verbal and written communication skills, with the ability to engage effectively with team members, stakeholders, and clients.
• Strong organizational and time management skills with attention to detail.
• A motivated individual with a foundational understanding of project management principles and processes.

Nice to have

• Previous experience working with global teams and across different timezones.
• Basic understanding of PKI or digital certificate management concepts (training will be provided).
• Familiarity with project management methodologies and tools such as Agile (Scrum, Kanban), Confluence, Jira, Salesforce, Microsoft Project or Rocketlane

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

What you will do

Cross-Sell & Expansion Pipeline Generation

• Proactively engage existing customers to identify cross-sell and upsell opportunities
• Conduct discovery calls to understand customer challenges, product usage, and unmet needs
• Map customer needs to DigiCert solutions to generate high-quality expansion opportunities
• Build and maintain a strong pipeline focused on incremental ACV

Customer Relationship Development

• Serve as an early touchpoint to strengthen engagement within assigned accounts
• Educate customers on additional products, capabilities, and best practices
• Maintain regular, value-added communication to increase awareness and adoption

Collaboration with Account Managers & Customer Success

• Work closely with AMs to coordinate account strategy and prioritize high-value accounts
• Share insights, usage trends, and opportunity signals to support account planning
• Assist in prequalification and handoff of opportunities to ensure smooth transitions

Operational Excellence

• Maintain accurate logging of activities, discovery notes, and opportunity creation in CRM.
• Deliver weekly reporting on pipeline creation, SAOs, and outreach performance.
• Follow established sales playbooks and contribute to improving cross-sell motion effectiveness.

Key Performance Indicators (KPIs)

• Monthly SAOs created: Target aligned to expansion objectives
• Qualified Meetings (QMs): Volume and conversion from outreach
• Account penetration: Increase in product usage namely Valimail DMARC products +VMC
• Contribution to retention and growth metrics (in partnership with AMs)

What you will have

• 1+ years of SDR, BDR, inside sales, or customer-facing experience preferred
• Strong communication and discovery skills
• Ability to build rapport quickly with existing customers
• Curious, proactive, and comfortable conducting needs-based conversations
• Ability to manage high activity levels in a structured, organized way
• Familiarity with CRM systems (Salesforce preferred)
• Experience in cybersecurity or SaaS is an advantage, but not required

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Life Insurance
• Disability Insurance