Fresh Jobs at Discovery Limited

Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

 Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

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Job Purpose   

• Join Discovery Bank at the forefront of digital banking and play a critical role in operationalising the people strategy behind a fast-scaling, innovative business. This HR Generalist role focuses on the Bank’s operational engine— supporting line managers to build and develop teams that are critical to delivering seamless, world-class client experiences at scale. You will partner directly with operational leaders in a high-performance, tech-enabled environment, influencing how we attract, develop, and retain top talent.  

Areas of responsibility may include but are not limited to 

Recruitment and Talent Acquisition:  

• Leading and managing end-to-end recruitment processes, from sourcing to onboarding  
• Designing innovative talent attraction strategies aligned to a competitive talent market  
• Building and maintaining a strong talent pipeline for current and future hiring needs   
• Leveraging data and recruitment insights to continuously optimise hiring outcomes 

HR Partnering:  

• Delivering on the Bank’s HR strategy covering all aspects of the people value chain, including but not limited to recruitment, training and development, retention, performance management, employee engagement, wellness and career (talent) management. 
• Being a trusted advisor on employee relations issues and providing solutions to improve employee engagement and retention. 
• Ensuring that the Discovery culture and values are alive within the Bank and that employees are engaged. 

  HR Projects and Initiatives:  

• Leading and contributing to high-impact HR initiatives aligned to business priorities 
• Providing support in organisational development and change management efforts. 
• Contributing to HR audits and providing recommendations for improvements. 
• Testing systems enhancements and providing feedback. 

Personal Attributes and Skills 

• Strong recruitment and talent acquisition skills. 
• Passionate about liberating the best in people 
• Strong Business Acumen 
• Excellent knowledge of HR best practices, policies, and procedures. 
• Familiarity with employment laws and regulations. 
• Able to use HR analytics and dashboards to guide decisions 
• Excellent communication, relationship building and interpersonal skills. 
• Able to influence stakeholders at every level 

Education and Experience  

• Bachelor’s degree in Human Resources, Organizational Psychology or a commerce-related field. 
• Minimum of 3 years of experience in HR, and specifically, recruitment and talent sourcing. 
• Experience in financial services and/or in a client service /operations environment would be advantageous. 
• Exposure to and knowledge of HR Systems (e.g. SAP, SuccessFactors, Workday, Oracle) 

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• A Senior Business Analyst position is available in the Corporate Business Systems team to work on exciting and dynamic new projects and enhancements.

Key Purpose of the role

• Work closely with a passionate development team to design, develop and maintain IT based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
• Must be a team player and be able to work with both vertical and horizontal colleagues both in a formal and informal setting.
• Act as the interface between the business client and the development team with regards to the customer, functional and non-functional requirements and champion the business needs and objectives.

Areas of responsibility may include but not limited to

The successful candidate will be responsible for, but not limited to, the following:

• Lead JAD sessions to elicit, understand and document the Customer Requirements through a thorough analysis of the customer vision, strategy, goals, objectives, value proposition and success measures/metrics, needs and opportunities.
• Through a structured process document, validate, and translate the Customer Requirements into the Product Requirement Specification and solution design that are used by developers to craft a technical solution.
• Elicit, analyze and document non-functional requirements, design constraints and metrics to guide the solution design.
• On Agile projects, translate the requirements into Epics, User Stories, Acceptance Criteria and Tasks and actively participate in and guide the agile ceremonies, applying knowledge of the system, interfaces and dependencies to highlight integration aspects or constraints that must be considered.
• Employ a variety of modelling techniques to analyze, confirm and communicate requirements and solution options to business as well as technical stakeholders, e.g. Context diagram, use cases, solution context, domain and data models, business process diagrams, activity diagrams, state machine diagrams and sequence diagrams.
• Validate the design of the technical solution/system architecture to verify alignment with the Product Requirements and Customer Requirements.
• Test and validate the developed functionality of the technical solution against the business requirements as well as providing testing support to the testing team (defect management).
• Ensure that the customer requirements are delivered in the implemented solution, on time and of the highest quality.
• Work with multiple business areas and multiple teams that require deep integration of solutions.
• Act as Lead Business Analyst on projects spanning multiple Business Units and/or Systems Teams.
• Building and maintaining strong relationships with the business areas.
• Evaluate and measure efficiencies of business processes and provide recommendations.
• Proactively identify risks pertaining to the project.
• Provide input to Project Manager on work breakdown structures, estimations and dependencies.
• Perform basic project management activities on projects where a Project Manager is not assigned/available. 
• Review of work products of other Business Analysts and mentor Junior and Intermediate Business Analysts.
• Participate in working groups and competency forums for the Business Analysis discipline.
• Assist with queries and investigations when required to do so.
• Provide guidance to other systems teams within the Group regarding available or new services/integration points supplied by the system/s supported by the team.

Key Outputs

• Customer Requirements Specification (CRS)
• Product Requirements Specification (PRS)
• Analysis models
• Solution Proposal
• Technical Rule Configuration Documents
• JAD Sessions
• Scenario planning and Test Case design
• Test Plan and test Pack review
• Review of system architecture/technical solution
• Release Notes
• Query and Post Go Live Monitoring Reports
• Data Driven Analysis
• High level project planning
• Review reports on work products of other Business Analysts.

Knowledge:

Processes:

• ITIL (Incident, Change, Release, Problem Management)
• System Development Life Cycle
• Agile Methodology
• Change Management

Technologies:

• SQL, XML, Unified Modelling Language (UML), Business Process Modelling Notation (BPMN), Archimate
• Software architecture
• Industry compliance standards and legislation

Skills:

• SQL Queries (essential)
• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram Mapping
• Software testing pack design and functional testing
• Facilitating JAD sessions
• Modelling techniques (Use Case, Customer and Solution Context, Domain and Data modelling, Business Process, Activity, Sequence, State Machine, etc.)
• Visualisation and prototyping (wireframes and other tools)

Qualification and Experience

Essential:

• Relevant tertiary qualification/Informatics degree or recognized BA qualification/diploma (compulsory)
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation.

Beneficial:

• Honors degree
• BPMN
• Archimate
• Agile methodology
• Capability Maturity Model Integration (CMMI)

Minimum Required Experience:

• 5 years solid Business Analysis experience
• Business experience and product knowledge (Advantageous).
• Integration experience with 3rd party vendors or multiple inter-dependencies (Advantageous).
   

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Key Purpose

• The Digital Product Owner is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities—even an entire mindset that drives different dimensions: technical, business and design. The digital product owner does not just administer the backlog but is responsible for tackling and solving difficult problems for customers and the business..

Areas of responsibility may include but are not limited to

• Define the product vision and measure customer value
• Planning (includes product roadmap), and impact mapping
• Manage the product backlog
• Prioritise needs (across scope, budget and time)
• Oversee development stages (engaging in all ceremonies)
• Anticipate client needs (research)
• Act as primary liaison (i.e. primary communicator and link between stakeholders and product team)
• Evaluate product progress at each iteration.
• Responsible for sprint goals being achieved and deciding if goals are successful or not.
• Ultimately responsible for product delivery.
• Driving/implementing product take up and engagement, working in partnership with data and marketing teams, and drive growth to targets
• Work with Product Manager to actively manage all 3rd party relationships that are integrally related to the product

Personal Attributes and Skills 

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Ability to facilitate/lead JAD sessions
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment 

Education and Experience 

• BSc. Computer Science or equivalent from a recognised University Or BSc – Engineering with experience/focus on IT Or BCom Information Systems And/Or Dip.BA (FTI or equivalent)
• User interface analyst experience
• Usability research experience
• Agile solution delivery experience
• Min 2-3 years of business analysis and/or product owner experience as part of a digital product cross functional team.
• Experience and understanding using an SDLC (both traditional and agile) and some experience in delivery of integrated solutions of meaningful scale.
• Software engineering/development experience.
• Software project management/delivery experience
• Good communication skills (written/oral and presentation).
• Solid understanding of SDLC (traditional and agile), including phases, technical jargon, and artefacts (input and output).
• Usability and design principles and exposure/experience in user research and testing.

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Job Purpose

• The monitoring specialist is required to complete high quality monitoring reviews from planning to reporting, to contribute to the implementation of the Group Compliance Monitoring methodology and processes, and to ensure that Discovery Limited and all legal entities are conducting business in accordance with relevant regulations and applicable codes of conduct.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• To contribute to the development of and be able to develop an effective annual compliance monitoring plan.
•  Execute the board-approved annual monitoring plan and conduct ad hoc monitoring when required.
• Identify and analyse controls.
• Identify potential areas of compliance vulnerability and risk.
• Present the monitoring outcomes to business stakeholders.
• Provide independent compliance advisory services through the development of recommendations for improvements to controls and processes, which will ensure adherence to legislative requirements and mitigation of risks.
• Translate compliance monitoring outcomes on specific scope of work to non-compliance breaches and exposures.
• Ensure that statutory and legislative knowledge is always current.
• Keep abreast with internal business context, standards, and goals.
• Contribute to the drafting and revision of company policies.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation for teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.

Education and Experience

• Degree in business related discipline; LLB, BCom, BA, Audit and/or certification in Compliance Management.
• 3-5 years’ experience in similar environment.
• Must be able to interpret and apply legislation to varying business environments within financial services.
• Attention to detail and must be able to analyse data and interpret results.
• Possess excellent communication skills and present concepts clearly and concisely.

Personal Attributes

• The successful candidate must have personal drive to achieve personal/organisational goals, possess excellent organisational skills to ensure that daily tasks are performed timely, and be able to adapt to short-term change quickly and calmly.
   

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Key Purpose 

• Dynamic team-player who will support a key strategic arm of the business. To provide administrative support and services to the Head Chief Information Officer, while supporting the general needs of the Discovery Health Systems Team. To Support the CIO and Department through effective coordination of daily responsibilities. 

Areas of responsibility may include but not limited to 

Secretarial 

• Preparation of Agenda's, minutes. Matters arising and timeous distribution 
• Diary and email management for CIO and other managers if required 
• Scheduling meetings: Room bookings, Set up, and related document preparation 
• Effectively deal with internal queries the same day 
• Taking and relaying messages accurately 
• Collecting and returning visitors to the reception area 
• Continuously build and maintain professional relationships with internal and external clients if required 
• General administration duties as required of the role 
• Provide ongoing and professional support to Management team within the area
• Compiling reports or presentations in a professional manner

Office Management 

• Order cost centre supplies: Stationery, envelopes, PC's, furniture, flowers 
• Updating organogram monthly 
• Updating payroll input and handing in monthly payroll submissions by cut-off. 
• All travel bookings for cost centre 
• Handling and organizing petty cash 
• Logging of IT & Group Facilities calls 
• Handling any office movements by meeting with space planning and mapping out a plan 

Function & Event co- ordination for Team 

• Liaising with procurement for any invoices or purchases from preferred suppliers 
• Run and distribute telephone reports and monitor related costs 
• Keep register of floating laptops- and lightpro bookings 
• Parking allocations 
• Distributing gifts to staff on the floor when required 
• Serve as point of contact relating to reporting of repairs due 
• Editing and approval of documents and facilitating printing and distribution thereof 
• Budget monitoring and planning. Adherence to strict deadlines 
• Procurement for cost centre, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment. 
• Handle general payment queries from suppliers 
• Petty cash capturing for the division 
• Planning of events/initiatives on behalf of the CIO such as year-end functions, reviews ,strategy sessions ,team buildings ,etc.

Adhoc 

• The person in this role will handle Adhoc functions and projects which is not limited to the above. 
• The person would support the CIO, as well as service other managers. 

Personal Attributes and Skills

• Values Driven 
• Optimistic and Dynamic 
• Effective communicator 
• Builds a sense of community in the Department 
• Problem Solver 
• Learns on the fly 
• Results focused 
• Resilient 
• People Savvy 
• Instills trust 

Education and Experience 

The is following are essential requirements:

• 2 years administration experience 
• 3 years working experience as a PA to Senior Management 
• Matric Qualification 
• Ability to type speedily and accurately 
• Excellent communication and comprehension 
• Attention to detail 
• Presenting a professional image 
• Computer knowledge - intermediate: 
• Ms Word 
• Power Point
• Outlook

The following are advantageous requirements: 

• Secretarial Diploma 
• Proficient with: 
• Visio 
• Discovery experience 

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Job Description

• The Treasury Operations consultant (Middle Office) supports the Bank Treasury function by monitoring, analyzing, and reporting financial risks arising from liquidity management, funding activities, and market exposures. The role acts as a control function between front office (deal execution) and back office (settlement), ensuring accuracy, compliance, and transparency in treasury operations. You will be a responsible for providing a full range of Treasury Support Services, with a focus on Middle Office (Risk) and Systems.

Key Responsibilities

• Provide daily end-to-end Treasury support, including trade valuation, risk reporting, confirmation, settlements, General Ledger postings and system reconciliation.
• Provide system testing support (UAT) on bug fixes, system enhancements, and treasury new products.
• Assist in resolving trade discrepancies caused from trade pricing issues, systems failures, breaks, etc.
• Ensure that Treasury related internal accounts are reconciled by clearing all exceptions.
• Perform daily financial reconciliation between front office systems, risk systems & Finance’s GL to ensure data in all systems matches.
• Perform variance analysis between Front Office P&L and Finance GL to ensure variances are analysed & explained.
• Monitor and assess treasury-related risks, including:
• Liquidity risk
• Market risk (interest rate, FX exposure)
• Counterparty credit risk
• Assist in stress testing and scenario analysis to evaluate potential impacts on liquidity and capital.

Qualifications

• Bachelor’s Degree in a quantitative field (Maths, Stats, Computer Science, Engineering) is required.
• Banking / Financial Markets related certifications (ACI/RPE) are an advantage.
• Three to five years’ experience in a Bank Risk or Treasury Middle Office / Systems environment.
• Good understanding of the processing of financial markets instruments in the following asset classes; FX, Money Markets and Fixed Income
• Systems experience: Calypso and SAP preferred. Intermediate excel skills an advantage.
   

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Job Description

• Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job functions:

• Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
• Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
• Ensure that monthly conservation targets are met.
• Proactively determine the client‘s needs and have the ability to re-sell product to members.
• Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
• Ensuring that customers concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
• Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

• Have sales ability and be persuasive
• Be friendly, sincere ,confident ,courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize , work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven

Qualification & Experience

• Matric
• At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)
• 2-3 year Conservation experience or telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills

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• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Areas of responsibility may include but not limited to:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African accredited Clinical qualification

Knowledge:

• Anatomy and Physiology

Experience

• At least 6 months working experience in a customer services or clinical environment
   

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Job Description

• To lead the design, development, and delivery of intelligent automation solutions that enhance operational efficiency, reduce risk, and improve customer experience.
• This role plays a key part in advancing Discovery’s automation maturity by applying advanced analytical thinking, engineering practices, and innovation, while ensuring solutions are robust, scalable, and aligned with enterprise standards.

Responsibilities may include but are not limited to:

Automation Design & Delivery.

• Lead end-to-end RPA solution design, development, and deployment across medium to highly complex processes.
• Translate business requirements into scalable, reusable, and resilient automation solutions.
• Apply design thinking and engineering best practices to deliver high-quality automation assets.
• Drive solution architecture decisions to ensure performance, security, and maintainability.

Stakeholder Engagement.

• Partner with business stakeholders to shape automation opportunities and define value cases.
• Facilitate process discovery, walkthroughs, and requirement signoffs with minimal supervision.
• Provide expert guidance on automation feasibility and alternative solution approaches.

Technical Leadership.

• Mentor and coach junior developers and practitioners, fostering a culture of continuous learning and innovation.
• Conduct peer reviews, enforce standards, and drive best practices in RPA development.
• Ensure adherence to RPA frameworks, governance models, and agile delivery principles.

Development & Engineering Excellence.

• Develop automations aligned to RPA best practices, ensuring solutions are:
• Scalable and reusable,
• Secure and complaint,
• Resilient with robust exception handling,
• Build and maintain technical documentation including solution design documents (SDDs).
• Integrate RPA solutions with enterprise systems, APIs, and data sources where required.

Testing & Quality Assurance.

• Lead comprehensive testing cycles including:
• Functional, regression, and stress testing.
• Exception and edge-case validation.
• Ensure automation solutions can handle high-volume, production-grade workloads.

Operational Support.

• Oversee production support, monitoring, and optimization of deployed automations.
• Troubleshoot and resolve complex issues across automation portfolios.
• Continuously identify opportunities to enhance performance and stability.

Continuous Improvement & Innovation.

• Champion the adoption of emerging automation technologies (e.g., AI, OCR, intelligent document processing).
• Drive process optimization initiatives beyond automation (process re-engineering mindset).
• Promote knowledge sharing across teams to avoid duplication and increase delivery efficiency.
• Integrate AI capabilities (e.g., machine learning, NLP, and intelligent decisioning) into automation solutions to enable smarter, adaptive processes and enhanced business value.

Work Experience

• 3 – 5 years’ experience in RPA development/automation.
• Proven experience with leading RPA platforms (e.g., UiPath, Power Automate, Blue Prism)
• Experience in end-to-end solution delivery and support.
• Exposure to agile methodologies and DevOps practices.
• Experience in financial services or insurance (advantageous)

Education / Qualifications 

• Relevant tertiary qualification in IT, Engineering, Computer Science, or related field.

Technical Skills or Knowledge

• Advanced analytical and problem-solving skills.
• Strong solution design and systems thinking capability.
• Ability to balance business needs with technical feasibility.
• Strong communication and stakeholder management skills.
• Proactive mindset with a passion for innovation and continuous improvement.

Personal Attributes / Competency Profile

• Values Driven.
• Optimistic.
• Learns on the Fly.
• Resilient.
• Instils Trust.
• People Savvy.
• Drives Results.
• Problem Solver.

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• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification