Fresh Jobs at Fidelity Services Group

MAIN PURPOSE:

• To support all business departments making use of company vehicles, including Response Senior Supervisors and the Regional Fleet Manager, by ensuring your local fleet is inspected, maintained and administered to the highest possible standard within the rules and guidelines as set by the Regional Fleet Manager.

QUALIFICATION & EXPERIENCE:

• Matric
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Valid driver’s license
• Minimum 2 years fleet control experience advantageous
• Previous experience in a similar fleet environment would be advantageous
• Knowledge of Key-fleet advantageous

Duties:

• Daily reporting to the Regional Fleet Manager on the status of applicable Fleet
• Conduct vehicle inspections of company vehicle as allocated
• Determine and carry out daily maintenance from vehicle check sheets and other forms of reporting/communication
• In conjunction with relevant department manager, prepare vehicles that need to go in for service or panel beating; dropping off and collecting of those vehicles
• Ensure that all vehicle change-overs are completed as required
• Installing and servicing of vehicle tracking system
• Develop and maintain sound working relationships with suppliers, garages and workshops so as to provide optimum fleet performance and vehicle maintenance turnaround times.
• Ensure that vehicles are serviced within the parametres provided by the OEMs.
• Ensure that all equipment and spare tyres applicable to each vehicle is accounted for and kept in a safe and secured environment
• Meeting and keeping on agreed upon service level and performance targets as set by business requirements and fleet management
• Complete daily / weekly and monthly reports as required
•  To ensure that all equipment and spare tyres applicable for and kept in a safe and secured environments.

COMPETENCIES
TECHNICAL & BEHAVIOURAL

• Attention to detail
• Communication Skills
• Drive for Results
• Safety awareness
• Planning and execution
• Deadline Oriented
• Stress tolerance.

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Overall purpose of the job:

• To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration – Grade C
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities: 

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.

Present a solution to the customer in order to:

• Meet the business objectives to reduce false alarm rates.
• Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
• Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Ensure that service standards are upheld:

• Check battery on every site
• Test signals on every call
• Proper fault finding
• Neat and straight wiring
• Correct programming
• Correct placement of equipment
• No over or under charging
• Own the customer up until the false alarm situation has been resolved.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.

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Main purpose of the job

• To be responsible for the safe custodianship of cash to and from the ATM also from the respective cash centre, as well as the safe custodianship of deposits and retained cards made back to the cash centre. The ATM custodian is entirely responsible for the cash he manages and will take sole responsibility for the CASH. To replenish cash and stationary in the ATM, thereby contributing to high ATM availability.

Key responsibilities

Collection of cash from counting house as per instruction

• The ATM Custodian will receive his cash pre-packed from the counting house for the run.
• The ATM custodian or a senior will choose any three bags from 10 of the pre-packed bags for the run, he will then run the selected bags cash through the batcher or note counter.
• If the cash for the three bags is 100% correct reseal the bags and continue with the work/run.
• If there is a discrepancy, all the cash for the entire run must be checked note for note with a batcher or note counter and the difference to be escalated immediately to operations manager.

Dial changing procedure – when applicable

• Change the dial combination same day as take over (if applicable) all stand alone (Drop down ATM’s) needs to be a different dial combination from the rest of the run.
• The dial number needs to be recorded sealed and logged before departing the cash centre
• The operations senior needs to be informed if any dials is changed and the new dial number to be logged
• Each machines dial must be tested three times before closing the door.
• Noncompliance from this will result in disciplinary action against the guilty party or custodian.
• Don’t use a standard code as a combination e.g. 10,20,30,40 / 15,25,35,45 or 50
• Only a trained custodian/senior are allowed to change the dials

Oversee the successful transportation of cash to the respective ATM

• Communication of ATM service priority to the client
• Adhere to security measures applied during conveyance of cash as documented in SOP
• A CPC “cross pavement carrier” must be utilised for the transporting of cash to and from the ATM.
• The CPC limit is not allowed to be exceeded R250 000 (Two hundred and fifty thousand rand)
• Faulty CPC must be reported immediately and stated in the OB book.

Replenishment of cash and stationery in the ATM

• Adhere to prescribed alarm deactivating procedures via cell phone don’t entre a cubicle without de-activating the alarm
• Open one ATM at a time not more than one ATM is to be opened at a time where there is multiple ATM’S on a site
• Place the ATM in supply mode before opening the safe door
• Check the print quality of the customer receipt, and when needed, log a call to fix printer
• Clear the reject bin and remover soiled notes as per hand over procedure
• Load the machine in compliance with the loading instruction indicated by the loading/demand planner sheet given to you to follow
• Check the cash by doing a bundle check before loading the cash into the ATM
• Adjust-up the cash totals after loading the canisters and attach receipt to loading sheet
• Print dispense summary after each dispense test is done and check that the slip corresponds with cassettes in the ATM, sign the slip and attach it to the loading sheet.
• If all the cash doesn’t fit into the ATM the remainder cash must be re sealed and brought back to the respective cash centre.
• No cash or cash bundles may be left on the side or on the ATM safe floors outside the cassettes.
• No cash is allowed to be moved from one ATM to another ATM without an e-mail from the bank to inform the operation manager before moving cash between atms.
• Only full bag are allowed to be moved if the balance needs to be loaded the custodian must return to the cash centre and his cash will be re-bagged for the remainder ATM’S
• Loading sheets must be completed after each atm is loaded if loading sheet is re-written it needs to be kept as proof with the duplicate/copied loading sheet.
• All transactions mentioned above must be recorded in the OB Book.

Remove retained cards and deposit envelopes

• Remove deposits from deposit bin Print and clear deposit counters
• Count and verify the deposits against the deposit counter slip.
• Seal the deposits in a stop loss bag and record the seal number on the relevant loading sheet return deposits with the CPC to the cash vehicle.
• Report any open and empty deposit envelopes
• Remove retained cards from the ATM machines daily and record on the card retained sheets.
• Hand deposits over to the respective bank

Perform overall system check

• Test that the machine is functioning properly
• Perform 1st line technical support (if required)
• Log a call with Controller / auto bank control if fault can’t be resolved.
• Report to Team Leader/ATM co-ordinator.

Servicing of ATMs with Diebold

• Accompany CSE (Diebold) to the respective ATM when required (Remain vigilant when in cubicle with CSE don’t allow him to touch your cash.)
• Don’t leave the Diebold technician unsupervised in the cubicle unless instructed to remove the cash.
• Oversee work carried out on the ATM and sign job card on completion
• Ensure that the Diebold technician issue you with a job card
• By signing the job card you declare that the (Diebold technician) CSE was supervised and didn’t have access to the cash.
• Don’t leave the CSE alone on a site with multiple ATM’s
• Any person not responsible for the loading of any ATM by the custodian must be searched before he can leave the ATM cubicle.
• If the Diebold technician takes longer than 30min inform your senior so that he can escalate the matter

Securing of ATM site

• Secure the machine properly by closing the safe door locking the bottom key, then checking that the door is locked before spinning the dial.
• Lock the cubicle door before returning to the CIT vehicle.
• Report any faulty locks to a senior ASAP Report any faulty alarms

Key performance measures

Cash Management:

• Adherence to replenishment instruction (All changes / deviations to be authorised by relevant ops manager)
• Adherence to prescribed forecasted loadings
• Responsible for the safe returning of all deposits and retained cards to the relevant cash centres.
• Up Time: Availability
• Fulfilment of ATM Servicing procedures
• Timely technical problem identification and logging calls with ACC
• Responsible for accurate and diligent completion of 1st line technical support carried out on ATMs

Responsibility for equipment:

• Responsible for the safe keeping of Keys, Cell phones and Notes counters and CPC, trance track scanner etc.
• ATM keys must be signed in and out on a daily basis from Box Room.

Productivity:

• Efficiently complete tasks on allocated machines in accordance with the required quality standards.
• Load an ATM with speed and accuracy
• A standard time of seven minutes is an appropriate to load an ATM is there isn’t any error.
• Confirm totals with your loading sheets BEFORE you proceed.

Experience:

• ATM operating and maintenance experience
• Teller experience would be an advantage

Interpersonal Competencies:

• Ability to work in a team tactful, approachable, able to interact with ease and work without supervision.
• Enthusiastic, co-operative; adaptive and willing to work hard
• Understands instructions and job requirements clearly
• Communicates effectively with other in the giving and receiving of necessary information. E.g. Diebold, Control room and Cash Centre.
• Stable and consistent temperament, able to operate under pressure
• Assertive – ability to stand by principles, even at risk of reduced popularity.
• Focused and methodical approach to work
• Ability to retain optimism despite set backs
• Self-motivated

Problem Solving:

• Follow standardised routine procedures for control purposes
• Plan and execute regular maintenance on ATM machine
• Resourceful, finding practical ways to efficiently deal with extensive workloads, and remain focused on priority issues
• Should a technical problem occur more than once, log call with the cash centre for maintenance

Ability to accurately follow instruction:

• Work within set policy, procedures. Able to respect authority and take instructions

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• A vacancy exists for a Creditors Clerk stationed at our Robertville Office. The position will report to the Credit Control Manager. The main purpose of the position is to make sure that the accounts payable are done timeously. 

Minimum Requirements:  

• Minimum Matric Certificate 
• At least 2-3 years’ experience and knowledge in the creditors system and reconciliations is essential.
• Working knowledge of the SAP system would an advantage. 
• Proficiency in MS Word, PowerPoint and especially Excel is essential. 
• Must be fluent in English and Afrikaans. 
• Must have own transport. 
• Clear Criminal Record.
• Should reside in the West Rand Area.

Key Performance Areas: (not totally inclusive):  

• Vendor | Statement | Invoice - Discrepancies follow up - daily. 
• Filing/Sorting of invoices and recons.
• Supplier Documentation – all inclusive.
• Prepare monthly accrual journals and processing thereof. 
• Daily/Weekly/Monthly cash outflows.
• Petty cash and cash book related invoices/payments.
• Reports – All inclusive. 
• Perform supplier reconciliations in preparing requisitions for payments. 
• Reconcile purchase orders to invoices. 
• Ensure invoices are accurately captured on Sap and Key fleet daily. 
• Receive and check all payment requisitions in accordance with Fidelity’s policies and procedures. 
• Load payments on the online banking system. 
• Ensure that the banking details on supplier invoices match that of the creditor being paid. 
• Respond to all queries relating to payments. 
• Perform monthly supplier reconciliations to support all payments to approved suppliers. 
• Deal with queries from creditors and staff regarding payments. 
• Load new creditors on the SAP system. 
• Provide monthly creditors age analysis for review. 
• Ad hoc duties as and when assigned. 

Other Personality Attributes:  

• Numerical accuracy. 
• High methodical working methods are required. 
• Strong interpersonal and communication skills. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision and under pressure. 
• Ability to meet strict deadlines. 
• Organizational skills. 
• Administration skills. 

Core Competencies: 

• Self-development 
• Communication skills 
• Accounts focus 
• Teamwork 
   

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Purpose of the Position

• The Administrator will be responsible for providing administrative support to the Training Academy by ensuring accurate record keeping, daily data capturing, proper filing and archiving, course register management, learner administration, and support with training-related systems and compliance requirements.
• The successful candidate must be accurate, organised, service-driven, and able to complete administrative tasks within required turnaround times.

Key Responsibilities (Not totally inclusive):

The successful candidate will be responsible for:

• Capturing learner details, results, attendance, forms, assessor information and moderator information accurately on the relevant systems.
• Ensuring that training records are updated daily and that information captured on HR Manage is accurate and complete.
• Maintaining proper filing and archiving of records in line with compliance, OHS and POPI requirements.
• Scanning and uploading documents to the relevant HR Manager systems.
• Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks.
• Ensuring course registers are aligned with the correct courses and submitted within the required turnaround time.
• Monitoring and following up on NCR items older than three weeks, as recorded on course schedules.
• Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required.
• Handling learner, client and internal queries professionally and within 24 hours.
• Supporting the Training Administration office with IFACTS, POSTING, ARAMEX, FORMAX, ASSETS and STATIONARY/REFRESHMENT administration.
• Keeping accurate records of expiring dates, permits and certificates.
• Supporting audit readiness by ensuring records are complete, accurate and properly stored.
• Submitting weekly reports on actions taken to reduce internal and external audit risks.
• Assisting with general administrative duties and additional tasks as required by management.

Minimum Requirements

• Grade 12 / Matric.
• Previous administrative experience will be advantageous.
• Experience in a training, compliance, HR or learning and development environment will be an advantage.
• Computer literacy, including MS Office.
• Experience with HR Manage or similar systems will be advantageous.
• Good written and verbal communication skills.
• Ability to work accurately under pressure.
• Strong attention to detail.
• Ability to meet deadlines and follow up on outstanding matters.
• Professional conduct when dealing with learners, clients and internal stakeholders.

Key Competencies

• Accuracy and attention to detail.
• Good record keeping and filing ability.
• Time management and deadline orientation.
• Customer service focus.
• Teamwork and collaboration.
• Reliability and commitment.
• Ability to follow procedures and comply with SOPs.
• Willingness to learn and understand all Training Academy systems.
• Ability to accept feedback and work constructively with supervisors and colleagues.

Behavioural Expectations

The successful candidate must:

• Produce high-quality, accurate work.
• Honour commitments and complete tasks within agreed timeframes.
• Be disciplined, punctual and reliable.
• Maintain confidentiality and professionalism.
• Work effectively as part of a team.
• Support the overall objectives of the Training Academy.
• Demonstrate willingness to grow within the department.

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

go to method of application »

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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MAIN PURPOSE OF JOB:

• Sell basic alarm kit and remote panic button systems to new clients.

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• PSIRA Grade C (Advantageous)

Duties and Responsibilities: Sales

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target
• Networking for leads

Competencies (Technical and Behavioural)

• Directing others
• Informing
• Motivating others
• Planning
• Time management
• Drive for results
• Action Oriented
• Priority setting
• Functional / Technical Skills
• Customer Focus

go to method of application »

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Overall Purpose of the job: 

• The Electronics Technician is responsible for the testing, troubleshooting, repairing and modification of electronic equipment, parts, components and systems according to engineering instructions and customer specifications

Minimum qualifications and experience:

• Associated Degree or Diploma in Electronics with 5+ years of demonstrated relevant experience
• Computer literate with knowledge of IT networks and terminology
• Experience in the maintenance and upgrade of Computer hardware and operating systems/applications

Job Requirements & Other Attributes:

• The ability/skill to troubleshoot PCB’s to component level using various test equipment.
• Ability to read and interpret electronic schematic diagrams
• Use of Power Supplies, Oscilloscopes, Signal generators, Digital MultiMeters and frequency Counters
• Knowledge of proper PCB board/component handling and ESD prevention practices
• Experience setting up and conducting various intricate PCB test configurations using test leads and fixtures
• Hands-on problem-solving style
• Self-motivated and self-directed, requiring minimal oversight to meet objectives and timelines
• Keeping current with applicable technology
• Valid code 08 driver’s licence
• Must be PSIRA registered (minimum - Grade C)
• Attendance of specified training for further certification
• Understanding and Daily Adherence to contractual earnestness clauses
• Acceptance of and agreement to regular Clearance checks including polygraphs
• Excellent verbal communication skills and be able to do report writing
• Excellent attention to detail and accuracy in work
• Build and maintain good relationships with Internal and External Customers
• Serious regard for chain of command reporting for example the understanding that altering or adjusting equipment, altering testing procedures or processes may not be done without Managerial approval

Main duties & Responsibilities:

• Perform complex technical functions in support of engineering activities such as set-up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electro-mechanical components and systems, experimental design circuitry, prototype models or specialized test equipment
• Perform incoming inspection, testing and repair of faulty systems and equipment received from Customers or Service Technicians, using approved testing procedures and schematics
• Repair or replace defective or improperly functioning equipment that failed inspection, as per Supplier Technical specification
• Setting up of specific test apparatus or test equipment to conduct functional, operational and soak tests to evaluate performance and reliability of complete systems and individual components
• Work from schematics, diagrams, written and verbal instructions
• Analyse and interpret test results and data in order to modify and adjust equipment functions to perform to specific Customer requirements
• Fabricate the necessary cables and jigs for use with test equipment and assemblies as needed
• Complete the required paperwork and test records for all tested equipment
• Load and configure software utilities or applications used for the testing and certification of equipment and components as per Supplier specifications
• Order and maintain inventory of replacement parts for electronic equipment repairs
• Maintain warranty, service and repair records
• Perform quality checks on repaired equipment to ensure proper operation
• Responsible for delivering set objectives and to report progress on the delivery of these as agreed with your Line Manager
• To assist with product and related training activities and technical support
• To propose solutions for the improvement of repair and test procedures to shorten turnaround times
• To identify and suggest improvements on training practices and documentation
• Test documentation and procedures may NOT be altered without your Line Manager’s approval.
• To ensure that all materials are controlled to eliminate losses and that any excess material is returned to stores
• Maintain a high standard and neat workshop environment
• Abide by company’s Health and Safety policy and procedures
• Contribute to team effort by performing other tasks as appropriate and/or required
• Tactical planning for effective and efficient completion to ensure required delivery dates are met
• Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
• Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
• Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
• Manage tools and ensure the right tool is used for the job at hand
• Excellent care of company property entrusted to you
• Always dress as per company expectation and policy when on duty
• Timekeeping and ensure effective amount of work completed daily
• Plan to Succeed and Right first time
• Ensure all work is done to a high-quality standard
• Ensure relevant job cards, status reports and all other documents are always completed
• Generate accurate records of tests and acceptance test procedures
• Live reporting on work in progress, activities and results to all relevant parties
• Ensure deviations are escalated and approved
• Escalate issues fast and efficiently to ensure great service delivery and excellent communication
• Always ensure work performed meets customer & company policy expectations

Core competencies:

• Understand workmanship and quality standards
• Manage and apply work instructions and procedures
• Familiar with application of repairs, assembly & logistic standards, methodologies as well as practices applicable
• Self-disciplined with good time management skills
• Excellent written and verbal communication skills
• Customer focussed with excellent attention to detail
• Fully competent on the use of Microsoft Office
• Drivers license and own transport
• Lead by example
• Problem Solving and Troubleshooting

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Job Description

• A Site Security Manager position is vacant, based in Klerksdorp, reporting to the Branch Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ logistics and warehouse experience.
• At least 10 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

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Overall purpose of the job:

•  The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source. service and acquire new business in Reseller & Fitment Centre channel business through an ongoing prospecting plan.
• Ensure all relationships are maintained at all levels.
• Territory Management - Understanding the area & constantly analyzing & identify where the growth will come from

Minimum qualifications and experience:

• Work experience in a similar role preferred- 3 to 5 years' experience.
• Knowledge of Insurance Industry is highly advantageous though not mandatory. 
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment
• Strong Relationship builder at all levels

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QUALIFICATION & EXPERIENCE:

• Matric
• Excellent Communication Skills (English and Afrikaans)
• Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook

DUTIES

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
• Maintain the Regional Manager’s diary
• Maintain the Regional Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Management of orders & CAPEX’s for the operations department
• Compiling of operational reports: Weekly & Monthly
• Crime stats
• Maintain AR headcount – includes promotions, termination, staff requisitions, etc
• Draft communication iro company initiated client cancellations for branches
• Assist with management of excess leave
• Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Regional Manager
• Delegate correspondence or telephone calls when appropriate
• Assist Area Managers/Training Instructors with ad hoc tasks as and when required
• Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
• Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
• EHS representative for AR department

Client Liaison

• Receive and investigate client complaints
• Ensure non-occurrence of same problems
• Give full feedback to clients where necessary

 General

• Ability to handle pressure
• Able to work independently
• Attention to detail
• Ability to meet deadlines
• Action orientated
• Drive for results
• Integrity and trust
• Managerial courage
• Interpersonal skills
• Political savvy

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• The above position is vacant at CSA Head Office based in Helderkruin, reporting to the Group BID Manager. The ideal candidate will be responsible for providing accurate and timely cost estimates for tender submissions, ensuring competitive pricing while maintaining profitability. The Tenders Administrator will collaborate with various teams within the organization to gather and analyse data, develop pricing strategies, and monitor market trends to secure new business opportunities.

Minimum Requirements:

• Grade 12/Matric.
• B. Degree/ Diploma Finance/Accounting/Business Administration or any related field will be advantageous.
• 3-5 Years’ experience in Tenders.
• Advanced proficiency in Microsoft Excel.
• Ability to work under pressure in a fast pace and demanding environment.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Valid driver’s license with own reliable transport.
• Should reside within the West Rand Area.

Responsibilities:

• Analyse tender documents and requirements to accurately estimate costs and prepare pricing proposals.
• Review tender costings against tender requirements.
• Review tender files against tender requirements before submission.
• Review, manage and update the tender pricing template monthly.
• Assist branches with increase schedules and wage to revenue calculations.
• Update, manage and report on the annual tender schedule.
• Track tender performance, specifically to analyse the successful completion of tenders.
• Use expertise to introduce systems, which enhances the effectiveness of the position and Tender department.
• Read and Understand RFQ’S, BOQ’S and all tender Specifications/ Project Specifications
• Ensuring that quotations/ Tenders are submitted timeously to clients.
• Preparing and attending presentations – where applicable.
• Prepare and present cost analysis reports to Senior Management for decision-making purposes.
• Ensure all tenders are delivered on time, within the scope and requirements.
• Maintain accurate and detailed records of pricing data and tender submissions.

Other personality attributes:

• Must be honest and reliable.
• Must have good verbal and language abilities.
• Must be assertive.
• Must be self- motivated.
• Pay attention to detail.
   

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Purpose of the Role

• The successful candidate will be responsible for fleet administration and supporting the fleet specialised department with all related administrative functions.

Main Responsibilities

• Budgeting and cost control
• Track fleet expenses including fuel, maintenance, and repairs to improve vehicle efficiency and reduce overall costs
• Analyse spending reports and provide recommendations to reduce overheads
• Driver management, including assigning vehicles and monitoring driver performance, behaviour, and compliance
• Ensure proper licensing and training of all drivers
• Oversee vehicle usage and deployment across departments or regions
• Minimise vehicle downtime through effective servicing and repairs
• Receive repair, maintenance, and tyre quotations from suppliers and load quotations onto GreenFleet
• Issue pre-reference numbers to dealers for vehicles under maintenance plans
• Check vehicle history and flag discrepancies such as duplicate repairs, incorrect labour rates, or odometer readings
• Ensure all supporting documentation is attached before quotes are submitted for approval
• Create and issue purchase orders
• Verify repair costs
• Follow up on invoices and open purchase orders
• Attend to and resolve queries
• Maintain tracking reports and filing systems for fleet records
• Liaise with suppliers, fleet controllers, fleet managers, and internal customers
• Order fuel cards and issue licence discs
• Manage traffic fines administration
• Consolidate reports including accident reports, open order reports, and Engen reports
• Procurement and disposal administration
• Accident administration, including claims registration, document follow-ups, and insurance quote preparation
• Support risk management strategies and driver safety compliance
• Perform general administrative duties and adhoc tasks as required by management

Minimum Requirements

Education and Qualifications

• Grade 12 or equivalent qualification
• Fleet or Transport Diploma will be advantageous

Experience and Skills

• Minimum 5 years’ experience in an administrative role within a fleet maintenance or workshop environment
• Strong relationship-building skills
• Knowledge of vehicle parts, service levels, labour rates, licensing, COFs, tyres, and fleet administration processes
• Strong technical background
• Problem-solving and critical thinking abilities
• Good time management skills

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Qualification & Experience:

• Matric or equivalent
• Minimum 5 years’ experience as a Sales Rep/Team Leader

Job requirements & Duties:

• Valid drivers’ licence
• Must be PSIRA registered (Grade C)
• Interviewing and short-listing potential reps when there are vacancies in the department
• Loading weekly vehicle inspection on the Green Fleet app
• Maintaining SFE with reps on a weekly basis and reporting to Regional Sales Manager
• Arranging and accompanying reps on regular group travels
• Assist with finding OPC venues for OPC events
• Training of new Sales Reps (admin & in the field) as well as non-performers
• Managing sick leave/AWOL
• Assisting with allocation of traffic fines/PER3
• Assisting reps with technical queries
• Assisting with OTC rejections of paperwork
• HR Manage
• Working closely with the Direct Sales Administrators

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• The above position is vacant at our Worcester Branch. The overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.    

Minimum Requirements:  

• Clear criminal record
• Computer literate (Microsoft Office; Outlook) 
• At least 4 years Cash Centre experience  
• Supervisory experience or similar role is an advantage
• Proven administrative skills and good discipline
• Good interpersonal skills 
• Must be able to multitask and work under pressure to meet strict deadlines 
• Must be able to work extra hours if the need arises
• Must be able to address and resolve challenges which may arise 
• Flexibility in terms of working hours is required (including working at night) 

Job Specification (not totally inclusive): 

• Opening and closing of Cash Centre where applicable
• Coordinate and manage the activities of tellers/treasurers/supervisors 
• Monitoring and coordinating cash orders received, ATM loads/ unloads, cash returns (banking) and ATM settlement and load slips
• Ensuring that any cash movement issues are identified timeously and escalated/ resolved 
• Ensuring all daily reports and statistics are up to date
• Ensuring Standard Operational Procedures are always adhered to 
• Re-counting of money if difference occur
• Ensure all relevant documentation is complete / neatly and filed
• Ensuring all schedules balance with physical count
• Ensuring Registers are used and signed for daily 
• Ensuring Incident reports are handled as required
• Ensuring all client queries are dealt with in a professional manner, timelessly
• Ensuring client satisfaction is top priority in our line of business
• Ensuring basic discipline is enforced in the cash center
• Accountable for Cash Centre appointed to him/her if no manager
• Handling queries, incidents and investigations where applicable  
• Managing stock

Other Personality Attributes:  

• Honest and reliable 
• Accuracy 
• Must have good communication skills
• Good interpersonal skills 
• Organising and planning ability
• Quality assurance 
• Willing to work shifts and long hours

Core Competencies:  

• Self-development
• Communication skills
• Customer focus
• Team Work

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• The above position is vacant at Fideliity Cash Solutions reporting to the National ATM Manager (Operational). The overall purpose of this position is to load client ATM's and Assisting with other ATM Operational issues

Minimum Requirements:

• Clear criminal record
• PSiRA accredited at least with Grade C
• Complete firearm training in handgun and rifle
• SASP Competency certificate
• CIT Certificate
• Experience in security industry similar role
• Driver's license and own vehicle
• Computer literate

Key Performance Areas: (not totally inclusive):

• Loading off all ATM's on an daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM's
• Balancing and accurate cash transaction handling
• Ensure all client assets and secured at all times
• Ensure all key procedures are followed at all times
• Complaint in Trans Track scanning operations
• Client interactions and assistance.

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Customer service and relations
• Quality assurance
• Willing to Travel
• Alertness

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Team Work
• Able to follow instructions accurately

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Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis.
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed.
• Planning of the shift leave/on a leave chart for each
• Assist the COM with interviews of potential candidates for employment as requested.
• Administer time sheets and overtime of personnel on a monthly basis.
• Administer performance bonuses of personnel on a monthly basis.
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times.
• Take full control and management over all the Hubs.
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated.
• Reporting of availability of vehicles to COM and Fleet Controller daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms.
• Always ensure that the vehicles are clean at every shift.
• Keep control over and recording of all firearms on a daily basis.
• Always ensure that the firearm register is kept up to date.
• Standing in for COM as needed as part of internal training and upskilling
• Driving the Company Values to all employees.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

•  Energy
• Stress tolerance.
• Safety awareness
• Initiating action
• Communication skills
• Conflict management
• Continuous learning
• Customer focus
• Time management
   

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• The above position is vacant at Fideliity Cash Solutions reporting to the National ATM Manager (Operational). The overall purpose of this position is to load client ATM's and Assisting with other ATM Operational issues

Minimum Requirements:

• Clear criminal record
• PSiRA accredited at least with Grade C
• Complete firearm training in handgun and rifle
• SASP Competency certificate
• CIT Certificate
• Experience in security industry similar role
• Driver's license and own vehicle
• Computer literate

Key Performance Areas: (not totally inclusive):

• Loading off all ATM's on an daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM's
• Balancing and accurate cash transaction handling
• Ensure all client assets and secured at all times
• Ensure all key procedures are followed at all times
• Complaint in Trans Track scanning operations
• Client interactions and assistance.

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Customer service and relations
• Quality assurance
• Willing to Travel
• Alertness

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Team Work
• Able to follow instructions accurately
   

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• The above position is vacant at our Durban Branch. The overall purpose of this position is to provide assistance to the mechanic

Minimum Requirements:

• Clear criminal record
• At least 2-5 years’ experience in mechanical work
• Experience working with Hino 300’s; Hilux D4D’s; Chevy’s; MP200’s is an advantage
• Drivers License (preferably code 10)
• Own transport is an advantage
• Be prepared to work irregular hours i.e willing to work shifts and work overtime

Job Specification (not totally inclusive):

• Servicing of vehicles
• Day to day maintenance on vehicles
• Assisting with basic workshop duties
• Standby duties

Other Personality Attributes:

• Accuracy
• Must have good communication skills
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to shifts and work overtime
• Problem solver

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team Work
• Time management and punctuality

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• The Tactical Response Team is a specialized unit within law enforcement agencies or security organizations that is responsible for responding to high-risk situations, such as hostage rescues, active shooter incidents, and possible threats. The primary goal of the Tactical Response Team is to protect lives, diffuse dangerous situations, and maintain public safety. 

Minimum Requirements/Qualifications: 

• Grade 12/Matric. 
• PSIRA Grade A/B/C 
• TRT Training Certificate (essential). 
• Minimum of 3 years of experience in law enforcement, military special operations, or private security with a focus on tactical operations.   
• Supervisory experience a must, within the Mining Security Industry will be advantageous. 
• Competency for all firearms for Business Purpose (Handgun/Shotgun/Rifle). 
• Certification as a SWAT operator, tactical medic, or similar specialized training is preferred. 
• Proficiency in firearms handling, tactical maneuvering, and defensive tactics. 
• Physical fitness and agility to perform strenuous tasks in challenging environments. 
• Flexibility to work irregular hours, including nights, weekends, and holidays, as required. 
• Medically Fit – Will have to undergo a Medical Assessment. 
• Clean criminal record and valid driver's license. 
• Should reside in the Secunda/surrounding areas or willing to relocate on own cost.

Key Responsibilities (Not totally inclusive): 

• Respond to high-risk incidents and emergencies as part of a coordinated team effort. 
• Execute tactical operations, including hostage rescues, barricade situations, and search and apprehension missions. 
• Ability to work effectively as part of a team, following orders and communicating clearly under pressure. 
• Strong problem-solving skills and the ability to adapt quickly to changing circumstances. 
• Maintain proficiency in tactical skills, such as firearms use, close-quarters combat, and breaching techniques. 
• Conduct thorough pre-mission planning, intelligence gathering, and risk assessments. 
• Provide security for high-profile events, dignitaries, or critical infrastructure as needed. 
• Collaborate with other law enforcement agencies or emergency response teams to coordinate joint operations. 
• Follow strict protocols and procedures to ensure the safety of team members, civilians, and suspects. 
• Train regularly to maintain physical fitness, marksmanship, and tactical proficiency. 
• Demonstrate professionalism, discipline, and effective communication skills in high-stress situations. 
• Maintain confidentiality and discretion with sensitive information related to ongoing operations. 
• Strong moral character and commitment to upholding the law while protecting human life. 

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• Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
• The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.