Fresh Jobs at FNB South Africa

Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• Hello Future Financial Accountant 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team at Motovantage, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The purpose of the Financial Accountant: Underwriting role is to report on the financials results of underwriters as well as to perform reconciliations of underwriter’s balances. The role requires an individual that is adaptable to changes in a growing organisation, detail orientated and with the ability to work in a manual environment.

Are you someone who can:

• Promotes teamwork amongst peers and team members.
• Manages and reports on cost usage that reflects delivery of planned work within agreed parameters.
• Creates solutions to meet customer demands.
• Ensures continuous process improvement to enable effective operational processes.
• Executes monthly financial accounting function, gathering, analysing and interpreting information.
• Management Accounting to provide line managers with information to improve decision-making.
• Processes month-end management and cost centre allocations
• Identifies risks and proposes solutions to management.
• Ensures accurate and on time regulatory reports are submitted.
• Generates Board Compliance and Manpower Reports against rules in the system.
• Participates in projects in the capacity required.
• Analyses opportunities for continuous improvement in operational processes
• Consults to business on variance report analysis and related information.
• Participates in planned activities that are appropriate for own development.
• Manages people performance in the area of responsibility.

You will be an ideal candidate if you:

• Bachelor’s degree in accounting or comparable diploma
• 1-2 years’ experience in a similar position

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description
Hello Future Data Modeller C

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools within area of accountability; under guidance and supervision designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and proritise data modelling within business area.

Are you someone who can:

• Maintain the data dictionary internal and external to the data model.
• Maintain the business glossary internal and external to the data model.
• Optimize and update logical and physical data models to support new and existing projects.
• Ensure that the source to target mapping is done in accordance with the requirement.
• Maintain business rules within the data model. Maintain all model related metadata.
• Develop best practices for standard naming conventions and coding practices to ensure consistency of data models.
• Recommend opportunities for reuse of data models in new environments.
• Work with data transformation teams to ensure that the model design and development is properly communicated.
• Review modifications to existing data modeling software to improve efficiency and performance.
• Manage the flow of information between departments using the data model design.
• Assure transformation rules are maintained, accurate and consistent.
• Validate business data objects for accuracy and completeness.
• Evaluate data models and physical databases for variances and discrepancies.
• Control expenditure and identify process improvements to contain and reduce costs.
• Participate in planned activities that are appropriate for own development..

You will be an ideal candidate if you: 

• Qualification: IT Degree 
• Experience: 5-7 years relevant experience

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
   

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Job Description

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Conduct research on emerging technologies.
• Recommend and implement technologies that improve cost effectiveness and systems flexibility.
• Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements Assist with gap analysis and business cases including cost and effort analysis.
• Conduct hands-on work related to profiling, documenting, and validating the clients.
• Execute remediation actions as agreed with client Install or update required system components.
• Implement the necessary components and frameworks required for automated deployments and task scheduling.
• Build unit and systems tests to ensure successful delivery of components into production.
• Manage the user acceptance testing UAT and associated signoff through change control.
• Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
• Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
• Develop and maintain the physical data marts and databases.
• Automate tasks related to data pipelines for the deployment of operational analytics.
• Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
• Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
• Create change scripts and sets scripts up to be ready and implemented in production.
• Participate in architecture forum (as and when required).
• Utilise various components and tools which make up the data platform for enhanced service delivery.
• Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
• Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
• Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
• Grow online technical knowledge platform, identify best practices, and develop guidelines for optimum usage of tools.
• Assist and work on projects to roll out and support to team members.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.

Qualification

• Degree/Diploma in Computer Sciences or related
• 3 to 5 years’ experience in a similar environment, of which 1 - 2 years ideally at a junior specialist level
• Experience with Extract, Transform and Load (ETL)
• Experience with Big Data and related platforms (Hadoop)
• Experience in data integration for consumption use cases.
• Experience with Ab Initio is advantageous.
• DBA experience advantageous.
• Technical skills (e.g., Code development, translate Business Requirements into technical requirements and produce technical requirements specifications documentation)
• Business understanding (e.g., Understanding context to requests such as objectives and questions to be answered)
• People skills in relation to stakeholder management
• Leadership skills
• Strategic thinking/organizational awareness

Skills:

• ETL
• Hadoop (Hive)
• SQL querying and administration (Teradata advantageous)
• Ab Initio advantageous

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Job Description
Hello Future Asset and Liabilities Data Operations Analyst!

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• This role will play a pivotal role in translating and embedding data operational principles across the various segments of the organisation.
• To analyse, check, and report on ALMA risk data, Deposit Insurance data, Reference Rate data and Fixed book hedging data, ensuring accurate in operational data for compliance to various data standards, attested to an independent source and, acting as a conduit between the bank's operations areas and the Group Treasury function and other functions within the bank. 
• To contribute to maintaining the bank's financial stability by providing essential data and analysis that informs key decision-making processes.

Are you someone who can:

• Ensure the delivery of attested daily and monthly data by managing data sourcing, data analysis, data governance and exception handling to all stakeholders.
• Ensure the attested records for asset and liability data across the bank’s various segments, ensuring accuracy, completeness, and timeliness to enable reporting and analysis to other areas.
• Reconcile ALMA data with the general ledger to ensure consistency and accuracy in reporting.
• Ensure all new products and data has been verified and appropriated captured and reported to the respective data standard.
• Assist in the documentation of all processes and procedures to ensure transparency and consistency per bank governance policies.
• Collaborate with internal audit teams to provide necessary data and insights during audits related to team activities.
• Monitor reconciling differences and other data issues, escalating to line management as necessary.
• Investigate and resolve data quality issues and reconciliation differences with the respective data provided by liaising with the respective operational, finance and technology areas.
• Support with necessary insights into valuation differences from valuation model discrepancies.
• Support the implementation of new team systems or upgrades, ensuring minimal disruption to reporting processes.
• Analyse and verify data concerns raised by data consumers with internal stakeholders, ensuring compliance with regulatory and other requirements.
• Assist with insights into the key risk indicators related to all data standards, including but not limited to asset and liability management.
• Support in the preparation of stress testing scenarios to assess potential impacts on the bank's balance sheet.
• Assist in the development and maintenance of models, by providing operational business insight.
• Liaise and assist in the regression testing of all system migrations, data changes and new productions.
• Ensure up-to-date knowledge on market conditions to ensure collaboration with all stakeholders.
• Coordinate with various segments to gather data necessary for ALMA analysis and reporting.
• Engage in continuous learning to stay updated on evolving ALMA practices and regulatory changes.
• Promote inclusivity by valuing diverse perspectives in the analysis and reporting process.
• Participate in team innovation sessions to enhance all processes and systems.
• Ensure deep knowledge and understanding of banking products and operational processes.
• Uphold the bank’s high-performance culture by consistently meeting deadlines and delivering accurate results.

You will be an ideal candidate if you:

• Bachelor's degree in Finance, Economics, Accounting, or a related field
• Honour's degree in Finance, Economics, Accounting, CA(SA) or a related field
• 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Basic understanding of financial risk management principles.
• Proficiency in financial modelling and data analysis tools such as Excel or Python.
• Experience in an ALMA or financial risk management environment.
• Familiarity with regulatory frameworks related to ALMA activities.
• Proficiency in advanced data analytics platforms (e.g., SQL, R).
• Deep understanding in data operational processes and deal bookings

You will have access to: 

• Opportunities to network and collaborate
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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  Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients
• Hello Future Relationship Manager Client Services,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Employee Benefits Kwazulu-Natal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage a portfolio of umbrella fund clients participating in the FNB Umbrella Fund
• Provide input into client servicing strategy
• Ongoing review of fund structure and group risk arrangements
• Monitor onboarding process of new clients
• Monitoring section 14 transfers
• Conduct member presentations
• Responsible for client retention
• Where required, attend management committee meetings, as well as the preparation of agendas and minutes.
• Provide ongoing support to financial advisors on all aspects related to the FNB Umbrella Fund
• Manage and resolve complaints
• Knowledge of changes in legislation impacting the employee benefits environment
• Knowledge of group risk benefit arrangements
• Responsible for annual rate and fee review

You will be an ideal candidate if you have:

• Relevant Bachelor’s Degree NQF Level 7
• Must have the following minimum sub-categories: 1.7 Pension Fund Benefits, 1.1 Long Term insurance Subcategory A, 1.3 Long Term insurance Subcategory B1 and 1.22 Long Term insurance Subcategory B2
• Min 5 years’ experience in Employee Benefits, ideally in a retirement fund consulting role
• FAIS accredited (not acting under supervision)
• CFP an advantage (but not required)
• RE 5
• Person must not be an unrehabilitated insolvent. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients
• Hello Future Relationship Manager Client Services,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Employee Benefits Kwazulu-Natal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage a portfolio of umbrella fund clients participating in the FNB Umbrella Fund
• Provide input into client servicing strategy
• Ongoing review of fund structure and group risk arrangements
• Monitor onboarding process of new clients
• Monitoring section 14 transfers
• Conduct member presentations
• Responsible for client retention
• Where required, attend management committee meetings, as well as the preparation of agendas and minutes.
• Provide ongoing support to financial advisors on all aspects related to the FNB Umbrella Fund
• Manage and resolve complaints
• Knowledge of changes in legislation impacting the employee benefits environment
• Knowledge of group risk benefit arrangements
• Responsible for annual rate and fee review

You will be an ideal candidate if you have:

• Relevant Bachelor’s Degree NQF Level 7
• Must have the following minimum sub-categories: 1.7 Pension Fund Benefits, 1.1 Long Term insurance Subcategory A, 1.3 Long Term insurance Subcategory B1 and 1.22 Long Term insurance Subcategory B2
• Min 5 years’ experience in Employee Benefits, ideally in a retirement fund consulting role
• FAIS accredited (not acting under supervision)
• CFP an advantage (but not required)
• RE 5
• Person must not be an unrehabilitated insolveJob Description
• Dear Future, Deal Maker (Employee Benefits. Group retirement and risk schemes)
• The role requires you to drive Sales and Campaign performance targets by establishing and building sustainable strategic key relationships across Channel and Pillars. This role will provide specialist advice and support in the execution of distribution processes, including the attainment of financial metrics aligned to KPI deliverables.

Are you someone who can:

• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Deliver customer service through adherence to quality service standards
• Complete all applicable onboarding administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across commercial and within FNB EB
• Contribute to teamwork and inclusivity within team
• Identify opportunities to expand customer base with potentially profitable customers
• Input into the development and continuous improvement of operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels
• Execute, Track and Drive Campaigns
• Compile required sales tracking reports
• Managing own development

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

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Job Description

• To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks
• Hello Future Personal Assistant
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Build and maintain stakeholder relationships  

You will be an ideal candidate if you have: 

• PA/ Administration qualification would be advantageous with 1-3 years of experience. 
• Co-ordinating meetings in the diaries efficiently.
• Assist with meeting logistics such as catering, room facilities, tracking attendance, etc.
• Ability to efficiently make Travel arrangements (local and International). 
• Prepare meeting agenda, minutes and actions.
• Consolidating and keeping record of monthly management reports.
• Team reminders on deadlines, tasks and training due.
• Assisting with the logistics of new joiners in the team to ensure they are included in the various groups and meetings.
• Facilitate and organise team events and social activities.
• Assisting with Adhoc administration tasks
• Capturing expense claims.
• Excellent written and verbal skills

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To provide legal solutions to legal and business challenges within a business area, to mitigate legal risks and partner with the business on the implementation of policies to comply with legal and regulatory requirements in relation to business processes. 
• To consult with internal clients to understand business requirements and provide sound legal advice pertaining to the drafting, vetting, review, dissemination and/or negotiation of legal documentation and processes, providing clear legal direction based on sound judgment.
• Hello Future Procurement Legal Advisor II
• Welcome to FNB (First National Bank), the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Draft, review and manage the contracting process from inception to implementation – this will include any procurement-related agreements, proof of concepts, a variety of letters and occasionally memoranda of understanding;
• Establish mutually beneficial relationships with stakeholders, – the main stakeholder relationship vests in Procurement Sourcing, but you will be collaborating with teams across the entire FirstRand Group;
• Apply a customer-centric approach, to ensure customer satisfaction, starting with internal customers;
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership both in Legal and Procurement, as well as aligning to Group strategies;
• Implement and abide by policies, procedures, standards and frameworks to efficiently manage adherence to procurement practice and effectively incorporate this in your output.
• Demonstrate leadership behaviour through personal involvement, commitment, and dedication in support of organisational values.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders throughout the procurement continuum;
• Monitor changes in legislation, regulations, initiatives and relevant industry practices and be able to find application for this within the existing procurement environment, whilst always striving to limit the risk exposure of the Group.

You will be an ideal candidate if you: 

• Have an LLB or LLM degree and have been admitted as an attorney;
• A honed ability to draft and review commercial contracts in a dynamic and fast-changing environment and exceptional attention to detail;
• Have at least 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level;
• Experience in drafting and negotiating agreements with external service providers will definitely be advantageous.

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to do both.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.