Fresh Jobs at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated Operations Manager who plays a key role in ensuring the smooth and effective functioning of the organisation’s core business operations across multiple regions. This role is responsible for managing daily operations, driving process efficiency, overseeing compliance and risk management, and supporting strategic execution. The Operations Manager will work closely with internal departments, regional teams, service providers, and senior leadership to optimise workflows, align operational goals with business objectives, and ensure consistent service delivery.

Duties and Responsibilities    
Financial Oversight & Cost Management

• Work closely with the Finance team to support budgeting, forecasting, and cost tracking.
• Monitor operational expenditure and ensure cost discipline within teams.
• Analyse financial and operational data to guide resource allocation decisions.
• Ensure financial controls are implemented and adhered to across operational activities.
• Contribute to monthly reporting by providing variance analysis and operational context to financial performance.

Operational Oversight & Coordination

• Lead and manage daily operational functions across departments and regions (South Africa, Zimbabwe, Malawi).
• Develop and maintain operational frameworks, standard operating procedures, and service level agreements.
• Monitor key performance indicators (KPIs) to ensure service efficiency and operational effectiveness.
• Ensure alignment between internal teams (e.g. finance, compliance, tech) for seamless execution.
• Manage vendor relationships and oversee contract adherence and performance.

Process Optimisation & Efficiency

• Identify, analyse, and resolve inefficiencies in business processes.
• Implement systems and tools that enhance productivity and service delivery.
• Lead cross-functional projects to streamline workflows and reduce costs.
• Promote a culture of continuous improvement and operational excellence.
• Ensure business continuity through robust planning and execution strategies.

Risk Management & Compliance

• Ensure operational compliance with internal policies, industry standards, and regional regulations.
• Partner with Compliance, Legal, and Finance teams to manage risk exposure.
• Maintain operational controls that prevent fraud, service disruptions, and data breaches.
• Stay informed of regulatory and operational changes affecting the business in each region.
• Support internal and external audits and ensure timely resolution of findings.

Strategic Execution & Business Support

• Translate strategic objectives into operational plans and execution roadmaps.
• Provide operational insights and recommendations to senior leadership.
• Support expansion efforts, product launches, or market entries from an operational standpoint.
• Conduct scenario planning and assess operational readiness for new initiatives.
• Collaborate with leadership to develop and monitor operational budgets.

Team Leadership & Performance Management

• Lead, coach, and support operational staff across business units and regions.
• Foster a high-performance culture with clear accountability and continuous feedback.
• Monitor team output, capacity, and resource utilisation.
• Develop training and succession plans to build operational bench strength.
• Promote collaboration, knowledge sharing, and best practices.

Minimum Requirements    

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years’ experience in an operations, general management, or process improvement role.
• Experience managing cross-functional teams and multi-country operations strongly preferred.

Deadline:15th June,2026

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• Hello Group is seeking to appoint a dedicated Financial Operations Manager who plays a key role in ensuring the smooth and effective functioning of the organisation’s core business operations across multiple regions. This role is responsible for managing daily operations, driving process efficiency, overseeing compliance and risk management, and supporting strategic execution. The Operations Manager will work closely with internal departments, regional teams, service providers, and senior leadership to optimise workflows, align operational goals with business objectives, and ensure consistent service delivery.

Duties and Responsibilities    
Financial Oversight & Cost Management

• Work closely with the Finance team to support budgeting, forecasting, and cost tracking.
• Monitor operational expenditure and ensure cost discipline within teams.
• Analyse financial and operational data to guide resource allocation decisions.
• Ensure financial controls are implemented and adhered to across operational activities.
• Contribute to monthly reporting by providing variance analysis and operational context to financial performance.

Operational Oversight & Coordination

• Lead and manage daily operational functions across departments and regions (South Africa, Zimbabwe, Malawi).
• Develop and maintain operational frameworks, standard operating procedures, and service level agreements.
• Monitor key performance indicators (KPIs) to ensure service efficiency and operational effectiveness.
• Ensure alignment between internal teams (e.g. finance, compliance, tech) for seamless execution.
• Manage vendor relationships and oversee contract adherence and performance.

Process Optimisation & Efficiency

• Identify, analyse, and resolve inefficiencies in business processes.
• Implement systems and tools that enhance productivity and service delivery.
• Lead cross-functional projects to streamline workflows and reduce costs.
• Promote a culture of continuous improvement and operational excellence.
• Ensure business continuity through robust planning and execution strategies.

Risk Management & Compliance

• Ensure operational compliance with internal policies, industry standards, and regional regulations.
• Partner with Compliance, Legal, and Finance teams to manage risk exposure.
• Maintain operational controls that prevent fraud, service disruptions, and data breaches.
• Stay informed of regulatory and operational changes affecting the business in each region.
• Support internal and external audits and ensure timely resolution of findings.

Strategic Execution & Business Support

• Translate strategic objectives into operational plans and execution roadmaps.
• Provide operational insights and recommendations to senior leadership.
• Support expansion efforts, product launches, or market entries from an operational standpoint.
• Conduct scenario planning and assess operational readiness for new initiatives.
• Collaborate with leadership to develop and monitor operational budgets.

Team Leadership & Performance Management

• Lead, coach, and support operational staff across business units and regions.
• Foster a high-performance culture with clear accountability and continuous feedback.
• Monitor team output, capacity, and resource utilisation.
• Develop training and succession plans to build operational bench strength.
• Promote collaboration, knowledge sharing, and best practices.

Minimum Requirements    

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years’ experience in an operations, general management, or process improvement role.
• Experience managing cross-functional teams and multi-country operations strongly preferred.

Deadline:15th June,2026

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• Hello Group is seeking to appoint a reliable and detail-oriented Dispatch Lead Assistant to support the dispatch and warehouse operations. The successful candidate will assist with order picking, packing, stock control, and coordinating dispatch activities to ensure orders are processed accurately and delivered on time.

Duties and Responsibilities    
Dispatch Operations

• Pick and allocate the correct stock according to picking slips with 100% accuracy.
• Assist with processing, organizing, scanning, and labeling orders for dispatch.
• Prepare orders by strapping and wrapping stock for delivery.
• Assist with processing courier dimensions and waybills.
• Support drivers, couriers, sales representatives, and wholesalers with loading and offloading stock.
• Ensure the dispatch floor remains clean, organized, and safe.
• Track orders and assist in ensuring dispatches are completed within SLA timelines.
• Assist in coordinating deliveries and updating relevant teams on order progress or delays.

Receiving

• Assist withoffloading delivery trucks and receiving stock.
• Help with unwrapping, packing, and organizing stock within the warehouse.
• Assist with processing stock returns, transfers, and credits.

Stock Control

• Perform daily cycle counts to maintain accurate stock records.
• Assist with weekly and monthly stock takes.
• Ensure the correct stock is loaded for dispatch and collections.
• Work with the inventory team to ensure the correct stock is used for picking slips.

Minimum Requirements    

• Grade 12 (Matric).
• Previous dispatch, warehouse, or logistics experience will be advantageous.
• Basic computer literacy (MS Office Suite).
• Strong attention to detail and accuracy.
• Good communication and teamwork skills.
• Ability to work in a fast-paced warehouse environment.

Deadline:2nd July,2026

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Role Overview

• Hello Group is looking for a hands-on, high-impact CMO to lead and operate a fast-paced, in-house marketing function that runs like an internal agency.
• This is not a purely strategic role. We are looking for a commercially driven operator who can manage complexity, multiple stakeholders, and multiple business units while driving measurable revenue growth.

Duties and Responsibilities    
Key Responsibilities

Revenue & Growth

• Own and drive revenue growth across all business units
• Align marketing directly to business objectives, sales, and profitability
• Identify and execute on new growth opportunities

Full-Stack Marketing Leadership

Oversee and integrate all marketing functions:

• Campaigns (strategy + execution)
• Performance marketing & media planning
• CRM & lifecycle marketing (retention, upsell, cross-sell)
• Content & social
• PR & communications
• Events, activations & info centres

CRM, Media & Data-Driven Marketing

• Lead end-to-end CRM strategy and implementation
• Build segmented, personalised customer journeys
• Strong understanding of media strategy, planning, and optimisation (digital & offline)
• Track, analyse, and optimise performance across the funnel
• Ensure all activity is data-led and ROI-focused

Execution & Operations

• Own delivery of multi-channel campaigns from concept to execution
• Manage marketing as an internal agency (processes, workflows, timelines)
• Oversee collateral production, warehouse management, and distribution
• Ensure speed, quality, and consistency across all outputs

PR, Events & Brand Experience

• Drive PR strategy, media relations, and brand reputation
• Lead events, activations, and on-the-ground experiences
• Ensure all physical and brand touchpoints drive engagement and sales

Creative & Innovation

• Lead and contribute to creative ideas and campaign concepts
• Ensure all output is on-brand, differentiated, and commercially effective

Stakeholder Management

• Manage and align multiple internal stakeholders across business units
• Act as the central marketing partner to leadership
• Balance competing priorities and push back when needed based on impact

Team Leadership

• Lead a multi-disciplinary marketing team
• Be a hands-on leader, able to dive into detail
• Build a culture of accountability, performance, and execution excellence

Minimum Requirements    
Requirements

• 10+ years’ experience in senior marketing leadership roles
• Proven track record of driving revenue through marketing
• Strong experience across CRM, media, campaigns, PR, and events
• Deep understanding of media strategy, planning, and performance optimisation
• Strong commercial and financial acumen
• Experience in complex, multi-business or high-growth environments
• Strong operator mindset – comfortable in both strategy and execution
• Excellent stakeholder management and prioritisation skills

What We’re Looking For

• A hands-on operator, not just a strategist
• Someone who thrives in a fast-paced, high-pressure environment
• Highly data-driven and results-focused
• Able to manage multiple workstreams simultaneously
• Experience in agency or high-output environments preferred

Success in This Role

• Measurable revenue growth across all business units
• A high-performing CRM and customer lifecycle programme
• Consistent delivery of ROI-driven campaigns and media performance
• Strong alignment across stakeholders and teams
• A marketing function operating as a high-performance internal agency

Deadline:25thh June,2026

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• Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (Urdu or Hindi) to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (e.g., Hindi or Urdu).
• Multiple Languages (Advantageous)
• South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

Deadline:30th June,2026

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• Hello Group is seeking a detail-oriented and analytical Financial Manager to join our Finance team The successful candidate will be responsible for overseeing financial reporting, financial analysis, compliance, budgeting, and management reporting functions. This role requires a strong technical accounting foundation, advanced analytical capability, and the ability to interpret and communicate financial information effectively to both financial and non-financial stakeholders.
• The ideal candidate will have strong experience working with large data sets, advanced Excel capabilities, and a proactive approach to improving financial processes and reporting accuracy.

Duties & Responsibilities
Key Responsibilities
Financial Reporting & Analysis

• Prepare accurate and timely monthly, quarterly, and annual financial reports.
• Analyse financial performance and provide meaningful insights to support strategic business decisions.
• Compile management reports and dashboards for senior leadership.
• Perform detailed financial analysis using large data sets and advanced Excel functionality, including pivot tables and data modelling.
• Identify trends, risks, and opportunities through ongoing financial review and analysis.

Budgeting & Forecasting

• Assist in the preparation and consolidation of annual budgets and periodic forecasts.
• Conduct variance analysis against budgets and forecasts, highlighting key deviations and recommendations.
• Work closely with departmental stakeholders to support financial planning initiatives.

Financial Controls & Compliance

• Ensure compliance with applicable accounting standards, financial regulations, and internal controls.
• Maintain accurate and complete financial records and supporting documentation.
• Support audit processes and ensure audit readiness.
• Contribute to the continuous improvement of financial systems, controls, and reporting processes.

Stakeholder Collaboration & Communication

• Collaborate with cross-functional teams to gather, validate, and interpret financial information.
• Present financial information clearly and professionally to non-financial stakeholders.
• Provide financial guidance and support to operational teams where required.

Team Leadership & Development (Advantageous)

• Provide guidance, mentoring, and support to junior finance team members.
• Foster a collaborative and high-performance team environment.

Minimum Requirements    Desired Experience & Qualification
Minimum Requirements
Qualifications
Essential

• BCom Degree in Accounting or equivalent qualification.
• Registered with SAICA or SAIPA.

Advantageous

• Honours Degree in Accounting or related field.

Experience
Essential

• 2–3 years’ post-articles experience.
• Proven experience in financial reporting and financial analysis.
• Strong experience working with large data sets and financial modelling.
• Advanced Microsoft Excel skills, including pivot tables and data analysis.

Advantageous

• Experience working with SAP, QlikView, or similar ERP/reporting systems.
• Previous team leadership or supervisory experience.

Technical Competencies

• Advanced Microsoft Excel proficiency.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook).
• Knowledge of SAP, QlikView, or related financial systems will be beneficial.
• Strong attention to detail and accuracy.

Deadline:14th June,2026

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Description    
The Junior Accountant: 

• The successful candidate will support the team in performing daily reconciliations, processing transactions, maintaining accurate financial records, and assisting with month-end close activities. This role is well-suited to a recent graduate or someone who has recently completed or is currently completing their articles, and who is eager to build their career in a dynamic, fast-paced fintech and payments environment.

Duties and Responsibilities    
Reconciliations

• Perform daily and monthly reconciliations of bank accounts, payment partner accounts, and balance sheet accounts. Identify, investigate, and escalate reconciling items promptly to the Team Lead. Ensure no reconciling items remain unresolved beyond 48 hours.

Transaction Processing & Capturing

• Accurately capture and process financial transactions in SAP and other relevant systems. Ensure all entries are complete, correctly coded, and supported by appropriate documentation.

Month-End Close Support

• Assist the finance team with month-end close activities including journal entries, accruals, prepayments, and balance sheet reconciliations. Support the team in meeting all month-end deadlines.

Financial Reporting Support

• Assist in compiling data and schedules required for monthly management accounts and financial reports. Ensure information provided is accurate, complete, and delivered on time.

Data Integrity & Quality Control

• Verify the accuracy and completeness of financial data entered into systems. Flag discrepancies or anomalies to the Team Lead immediately and assist with investigation and correction.

Ad Hoc Support

• Provide general finance support to the DCM team as required, including assistance with audits, projects, and any other tasks assigned by the Team Lead or Financial Manager.

Minimum Requirements    

• Bachelor's degree (or equivalent) in Accounting, Finance, or a related field. 
• 0–2 years of relevant accounting or finance experience. Exposure to a payments, fintech, or high-volume transaction environment is advantageous but not essential.
• Basic understanding of accounting principles and double-entry bookkeeping. Proficiency in Microsoft Excel (intermediate level minimum). Exposure to SAP or another ERP system is advantageous.
• A high level of accuracy and attention to detail is non-negotiable in this role. The candidate must take pride in producing error-free work, particularly when processing and reconciling transactions.
• A can-do attitude with a willingness to learn, ask questions, and take initiative. The successful candidate is reliable, punctual, and committed to meeting deadlines consistently.
• Good verbal and written communication skills. Comfortable escalating issues clearly and concisely to the Team Lead or Financial Manager when required.
• Collaborative and supportive team member who contributes positively to the team culture. Willing to assist colleagues and step in where needed during busy periods.
• Comfortable working in a fast-paced, dynamic environment where priorities can shift. Able to manage multiple tasks simultaneously and remain composed under pressure.