Fresh Jobs at L'Oréal

• Every year, establish the vision of the production unit within the framework of the 3-year plan and the budget, challenging it where necessary, deploy this vision on the ground. 
• Hire, develop and manage one's team. Develop expertise and know-how and implement and support organizational changes.
• Establish an enduring culture of continuous improvement by developing the self-reliance of field workers 
• Oversight of execution of bulk processing, filling & packing, maintenance to achieve service levels to the customer
• Guarantee that resources (people, skills, training, tools, etc.) match the UP's need in the short and medium term to serve one's customer. 
• Steer the Production team's continuous improvement on metrics such as OEE, Productivity, Consumption losses 
• Reliability of results to achieve Operational Excellence (Quality, HSE, Performance). Put in place a system perpetuating gains made in the Production by involving one's team. 
• Be responsible for, pass on and apply, in collaboration with the plant's other departments application of quality, HSE and EOS system.

PROFESSIONAL & TECHNICAL COMPETENCIES

CONTROLS RISKS AND OPERATES RESPONSIBILY 

• Be compliant to Quality, EHS & Operational Excellence Systems
• Pilot Change Control
• Improve daily working conditions and comply with the Group CSR goals 

IS CONSUMER ORIENTED 

• Use all information for customer and consumer satisfaction 
• Act with economic & business consciousness 
• Be expert in his area of responsibility 

 “MAKE IT HAPPEN” WITH OPERATIONAL EXCELLENCE AND AGILITY 

• Deliver products according to Operational Excellence Policy 
• Share and leverage Best Practices 
• Analyze and use KPIs for continuous improvement 

NURTURES THE PIONEERING SPIRIT 

• Develop Benchmark mindset 
• Promote innovative ideas and make them happen

EDUCATION AND TRAINING REQUIRED

• Further education in technology (Mechanical Engineering qualification)
• More than 5 years of experience in a production environment
• Experience in working with a unionized workforce.

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PRIMARY ACCOUNTABILITIES:

a)    Lead and develop the Digital & Social Engagement Strategy

•  Lead the ABB strategy (portfolio and brands) to win in the Digital Arena by using data analytics, trends and insights to identify resources, competitive platforms and environments, possible partners, and opportunity areas that drive competitive advantage for the portfolio.
• Together with the Head of ABB and respective brand manager, propose the strategy, the journey and the KPIs to make our brands the digital and social leaders within the multicultural haircare space as well as within greater beauty market.  Be the brands of choice when engaging with our core target market consumers - be faster, better, smarter and more relevant in engaging with gen Z & late millennials.
• Create and implement best in class Social Media Optimization (SMO) & Social Media Marketing campaigns across social media platforms.
• Develop a Scorecard to track Digital impact of our brands across key markets and recommend real time action plans to improve on initiatives and campaigns not meeting expectations.
• Media guidance: act as the media expert in driving the digital media planning, digital media buying and existing portfolio content creation initiatives.  Be the media champion from the beginning of the ideation process by select the best platforms to achieve brand kPIs and developing an evolving content calendar.
• Build a strong relationship with the local media and digital execution agencies as well as critical media partners: META, TIKTOK, GOOGLE, MASS MEDIA to create a common view around brand plans and drive a proactive approach to achieving brand KPIs.
• Identify innovative, successful opportunities from other markets or industries that can be adopted or adapted for the portfolio success.
• Keep up to date on social media trends and best practices educating internal and external stakeholders.

b)    Define and Enhance the Portfolio’s Social presence 

• Champion the social advocacy agenda of Dark and Lovely in particular by developing and optimising key influencer relationships in line with the Global Group Advocacy Playbook.
• Drive brand performance in social media by leveraging key influencers for the brand.
• Manage and lead a pool of loyal brand influencers who will connect and drive brand credibility and engagement with consumers and encourage trial and continuous usage of the brand. 
• Keeping your finger on the pulse within the influencer world to and identify new influencers according to brand DNA and in line with internal group criteria.
• Manage Influencers action plan development and implementation based on marketing and brand image goals. 
• Managing influencers across all platforms (social as well as live events) ensuring deliverables are met according to standards in line with the advocacy play, brand image and campaign brief.
• Responsible for the day-to-day administrative management of all brand influencers ensuring that the influencer management tool is updated on time and in full.
• Drive brand performance on reviews sites 
• Preparation of monthly reports \efficacy research\key competitors monitoring 
• Interact with consumers in social media channels using social media management software and related tools, including forums.
• Act as spokesperson of the brand on forums and social media: news, advice, sales assistance, etc.
• Monitor, maintain and strengthen consistent online brand identity.

c)     Activate consumer engagement and drive brand love

• Work collaboratively with the brand team to execute flawless consumer activations to engage, drive memorability & talkability and encourage trial and repeat consumption of our products.
• Write best in class activation briefs clearly outlining all relevant objectives (marketing, and communication) and campaign kpis in line with the brand positioning.
• Effectively manage agency partnerships from briefing to the pitch process (including budget analysis) to final agency selection and campaign execution.
• Act as project manager for each activation, meeting with the agency partners on a regular basis ensuring that the campaign is delivered on time, on budget and achieves all kpis as set out in the brief.
• Engage with all relevant media industry partners to ensure that each activation and events garners maximum and optimum media and PR exposure.
• For launch and PR events, work closely with selected agency(s) on site visits and recommendations, catering recommendations, entertainment recommendations, influencer selection and management for final approval by head of ABB. 
• Initiate a pre and post campaign analysis process to capture key learnings and challenges that can be used as benchmarks for future campaigns and events.
• Ensure that all events and activations are approved by internal health, safety and security managers and all L’Oréal safety and security protocols are strictly adhered to.

d)    Expand the portfolio’s e-commerce footprint

• Thoroughly understand the e-commerce shoppers purchase motivators.
• Use insights to strategize the acceleration of the ABB portfolio with key e-commerce partners (including the recommending the correct product assortment and support).
• Monitors online sell-in and sell-out and develops plans to drive both.
• Develop best in class A+ content for e-commerce platforms that drives shoppers to click to end and proceed to checkout with our products.
• Cultivate strong relationships with customer e-commerce teams to develop specific campaigns and activations to drive consumption of our key product lines and derive added value without added cost.
• Ensure that all new productive innovation is listed correctly with e-commerce customers.
•  
• e)    Internal stakeholders’ feedback and action plans
• Work with the community manager to produce and evaluate social media listening and engagement reports for internal and external teams to fuel insight development.
• Summarize insights and conversations to create actionable, operational reports that lead to optimization and efficiency in performance.
• Assess social community trends identified by the community manager and recommend actions to be taken.
• Monitor and measure all online activities and campaigns on a weekly basis to track performance and recommend a course of corrective action in real time if necessary.

PROFESSIONAL & TECHNICAL COMPETENCIES

a)    Digital Transformation Leadership

• Strategizes digital transformation. 
• Upskills and transmits digital knowledge and mindset.
• Drives the change toward brand and consumer centricity. 
• Leads toward data-driven organization.
• Operates efficient CRM. 

b)    Digital Brand Building

• Is obsessed with consumer centricity.
• Builds audience through relevant content.
• Scales consumers and influencers engagement.
• Masters digital marketing tactics

c)     Data-Driven Marketing 

• Optimizes Omni media investments & ROI.
• Operates efficient CRM.
• Masters analytics and attribution modelling
• Leverages Precision Advertising.

d)     Digital Technology Expertise 

• Leads with strong agile project management skills.
• Acts as a strategic business partner. 
• Has deep technical skills 
• Focuses on delivery: design/build/run.

e)    People Management

• Able to understand different stakeholders needs, develop aligned plans in environments of diversity and uncertainty, and work with a positive “make it happen” attitude.
• Ability to engage broad range of stakeholders (junior to most senior) both through compilation of compelling and persuasive decks and ability to deliver.
• Work collaboratively with brand team and community manager to achieve common portfolio goals.
• Initiate cross collaboration and sharing with the other digital peers in the consumer product divisions as well as those in the other division across L’Oréal.

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s Degree in a related field
• 5+ years proven digital and social expertise (traditional brand management experience would be a plus)
• E-Commerce systems, Influencer Management and Media Tools knowledge
• Excellent communicator – able to communicate at any level in the organization.
• Presentation skills – PowerPoint expert or master user
• Analytical skills – able to generate and interpret data and insights and transform them into actionable plans.
• Problem solving and critical thinking skills.
• Persuasive skills
• Negotiation skills
• Proactive, solution seeker
• Excellent Digital / Social Media skills 

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KEY JOB ACCOUNTABILITIES:

• Take care of all or part of human resources development on a unit scale.
• Attract, select and identify talent, and direct career management and succession plans alongside the DHR in order to develop the motivation and commitment of talent, to reinforce retention and to ensure optimization of skills within the Group.
• Implement the MAP process and individual payroll revisions alongside the DHR, in particular through verifying the pay scale of each associate, analyzing differences when compared with the market and discussing pay decisions with managers and associates.
• Ensure legal security at both individual and collective levels, as well as compliance with HR processes and practices, according to applicable legal provisions, in consultation with managers.
• Conduct Group HR projects (HR masterplan) - Outline business issues for his/her unit in terms of HR issues and projects, anticipate and accompany operational requirements and organizational changes, acting as a business strategic driver.
• Create conditions for a high-quality social environment, alongside social partners, and strengthen the quality of life in the workplace.
• Consolidate and analyze HR key performance indicators (KPIs) and annual reports for his/her area of activity, according to defined objectives.
• Strengthen and promote L’Oréal's image, as well as its diversity, by ensuring respect for the Group's values and code of ethics.
• Manage a team by monitoring the development of expertise and skills.

TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:

OPERATIONAL MASTER - Deliver a service of excellence

• Champions HR tools
• Delivers HR Fundamentals
• Guarantees Compliance

PEOPLE CHAMPION - Build diverse team of champions 

• Attracts, Recruits and Integrates Diverse Talents
• Customizes Employee Development 
• Creates Continuous Employee Proximity 

CHANGE AGENT - Anticipate and facilitate change

• Shares L’Oréal Culture
• Enhances Collective Engagement
• Creates Future Readiness 

STRATEGIC BUSINESS DRIVER - Transforms business challenges into HR Strategy

• Develops Business Acumen
• Anticipates Talent Pipeline
• Drives Individual and Collective Performance

MINIMUM REQUIREMENTS / EDUCATION LEVEL: 

• Bachelor Degree in HR/Organizational Management of similar 
• Atleast 5 - 10 years’ experience in a similar role
• Advises and challenges business stakeholders 
• HR Generalist experience is a MUST 
• Experience in Employee Relations 
• Project management experience 
• Ability to multitask daily would be critical and good relationship building skills 
• Effective communicator with good presentation skills 
• Ms Office Skills 

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Job Accountabilities:

• Customer Interaction and Social Media Engagement: Manage customer inquiries and issues across traditional and digital channels, including social media, ensuring a seamless and positive customer experience.
• Social Media Governance, overview, and Execution: Set Governance and Compliance social media platform strategies and execute in a way that aligns with the company’s marketing objectives, enhance brand presence, and engage both customers and online communities.
• Content Creation Overview and curation: Overview and curate compelling content tailored to different social media platforms to foster engagement, increase followers, and support marketing campaigns.
• Feedback Analysis and Community Insights: Analyse customer feedback and social media interactions to gain insights into customer preferences and community trends. Use these insights to inform product development and marketing strategies.
• Cross-Functional Collaboration and training: Work with various departments to ensure a cohesive customer experience and to leverage, consumer and social media insights for product and service improvements.
• Crisis Management and Resolution: Manage customer complaints and potential social media crises with professionalism, ensuring issues are resolved promptly to maintain a positive brand image.
• Monitoring, Analytics, and Reporting: Utilize analytics tools to track social media performance, customer satisfaction metrics, and the impact of engagement strategies on brand loyalty.

Technical Competencies:

• CRM and Social Media Management Tools: Proficiency in using CRM software for customer interaction tracking and social media management tools for scheduling, posting, and analytics.
• Data Analysis and Reporting: Skills in analysing data from social media platforms and customer feedback channels to generate actionable insights, with proficiency in analytics and reporting tools.
• Content Creation Tools: Basic Familiarity with content creation tools and platforms for graphics, video editing, and content planning to produce engaging material for social media.
• Digital Marketing Principles: Understanding of digital marketing strategies, including SEO, content marketing, and social media advertising, to enhance online visibility and engagement.
• Integrated Professional Competencies:
• Exceptional Communication and Writing Skills: Ability to craft clear, engaging, and brand-aligned messages for diverse audiences across multiple channels.
• Empathy and Customer-Centric Mindset: Strong empathetic skills to understand and address customer needs, alongside the ability to build and maintain positive relationships with the online community.
• Creativity and Strategic Thinking: Creative thinking in content creation and strategic planning, with the ability to develop and implement innovative strategies for customer engagement and brand promotion.
• Adaptability and Crisis Management: Capacity to adapt to changing trends and customer feedback, manage social media crises, and navigate sensitive interactions with professionalism.
• Leadership and Collaboration: Ability to lead social media projects, collaborate across teams, and inspire others towards achieving exceptional customer experience and community engagement goals.