Fresh Jobs at Nedbank

Job Purpose

To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification and Experience

• Post graduate degree in Statistics/Mathematics, CFA/ FRM/CQF
• Proficient SQL and Python experience is essential
• Machine learning experience is advantageous
• Experience in analytical and problem-solving using SQL, SAS, Excel, VBA and Python
• 3-year qualification in Science, Technology, Engineering, Actuarial Science, Mathematics, Finance Qualification

Minimum Experience Level

• Graduate

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

Behavioural Competencies

• Adaptability
• Applied Learning
• Earning Trust
• Communication
• Stress Tolerance
• Driving for results
• Continuous Improvement
• Technical/Professional Knowledge and Skills

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Job Purpose

To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Participate in the sprint planning, and success criteria per story/epic.
• Participate in the Squad backlog grooming.
• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
• Elicit business and Subject Matter Expert participation and input where necessary.
• Encourage Peer reviews of the QA artefacts.
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Engineers within the team to improve their technical capabilities.
• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
• Ensure direct reports' time sheets are created and signed off timeously.
• Responsible for resource capacity plan(s).
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise..

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Agile certification and training in DevOps would be advantageous.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Minimum Experience Level

•  2 years experience in a lead role with experience in line management.
• Overall 7 to 8 years experience.

Technical / Professional Knowledge

• IT Solutions Architecture
• programming

Behavioural Competencies

• Adaptability
• Decision Making
• Emotional Intelligence Essentials
• Technical/Professional Knowledge and Skills
• Influencing
• Quality Orientation
• Planning and Organizing

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Job Purpose

To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.

Job Responsibilities

• Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.
•  Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.
• Improve the effectiveness and relevance of internal and external loss operational risk data.
• Review outcome of operational risk practices of stakeholders.
• Monitor and analyse major operational risk losses and control breakdowns.
• Identify regulatory changes and potential future operational risk impacts.
• Compile and/or provide input into internal operational risk reports and external disclosures.
• Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
• Facilitate collaboration between stakeholders.
• Collaborate and maintain relationships internally.
• Build and maintain relationships with relevant regulators and other assurance providers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
• Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.
• Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.
• Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.
• Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Share operational risk related knowledge, resources and practices with team to enable upskilling.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Chartered Accountant , Advanced Diplomas/National 1st Degrees

MBA

Minimum Experience Level

5 - 8 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance

Technical / Professional Knowledge

• Banking procedures
• Business terms and definitions
• Communication Strategies
• Data analysis
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Technologies
• Cluster Specific Operational Knowledge
• operational risk

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Adaptability

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Job Purpose

To provide specialist Human Resources support to stakeholders by facilitating and integrating alignment to Nedbank Human Resources processes and practices across the Human Resources value chain to optimise Human Capital.

Job Responsibilities

• Address business needs regarding Human Resources (HR) policies, normal and annual processes and procedures.
• Deliver on agreed targets, due dates and within Service level agreements, by engaging stakeholders and giving them regular feedback.
• Comply with standards by ensuring personal adherence to all relevant policies and procedures.
• Monitor stakeholder compliance to HR policies and compliance..
• Co-ordinate and deliver processes across the HR value chain within Service Level Agreement (SLA) by applying effective use of resources and adhering to policy and processes.
• Deliver agreed business results by using resources effectively.
• Meet technical, company and practical standards by adhering to internal processes, policies and procedures.
• Implement changes and seek opportunities to improve HR Business processes across the HR value chain
• Support business efforts in achieving transformation goals by ensuring that own and stakeholders HR business processes are adhered too.
• Establish a culture conducive to diversity by participating in transformation surveys and processes.
• Add value to Nedbank by implementing innovative HR ideas & solutions.
• Meet and understand stakeholders needs regarding staffing solutions  by communicating and conducting analysis.
• Create synergy and ensure business needs are met by building and maintaining relationships with stakeholders.
• Build and maintain internal & external vendor & supplier relationships through engagement.
• Understand and support the Nedbank values in all business processes.
• Improve personal capability & professional growth by keeping abreast of legislative and other industry changes.
• Achieve team goals and success through own contribution and participation.
• Ensure that the right HR information is provided to stakeholders in the right way and at the right time through stakeholder enagement, meetings and feedback sessions.

People Specification

• Strong communication skills (verbal and written)
• Complex problem solving ability
• Negotiation skills

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant HR Honours Degree

Minimum Experience Level

HR Consultant experience with 3 - 5 years HR Consulting experience:

• Data Analytics Reporting
• Unit Trust (Asset Management) Industry knowledge (NB) 
• Generalist HR knowledge (HR Value Chain)

Technical / Professional Knowledge

• Business metrics applied to the HR function
• Employment Equity / DTI plans/labour legislation
• Human Resources systems
• Interviewing techniques
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Remuneration policies and principles
• Selection and hiring laws
• Oral and written communication techniques
• Personnel recruitment
• Personnel selection

Behavioural Competencies

• Earning Trust
• Communication
• Decision Making
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Adaptability
• Driving for results

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Job Purpose

To implement; maintain and innovate a fully functional End User Support environment; inclusive of all EUS (End User Support) IT hardware and software; whilst attaining a maximum uptime and adhering to Nedbank IT policies; procedures and standards

Job Responsibilities

• Conduct Level 1 and level 2 problem management when analysing issues. Optimise performance tuning PC's by the use of standard operating procedures and processes.Assist end users with multimedia support as well as execute per standard operating procedures.
• Provide support for installed system and application software per standard operating procedures (SOP).
• Execute Disaster Recovery Plan (DRP); by adhering to relevant standards; policies and procedures.
• Maintain a lean office environment i.e. computer room ;office; storeroom; cabling; etc at both workstations and in network rooms by complying to Health and Safety Standards.Execute any task (eg: data encryption) per standard operating procedures (SOP).
• Provide advice regarding non adherence to policies; processes and procedure (level 1 level 2) through regular end user engagement.
• Conduct operating system support by applying standards and processes.
• Conduct 1st line support through the provisioning of site dependant tasks as negotiated.
• Ensure accurate reporting through capturing of activities in support of MIS (productivity + vendor MIS; daily; weekly; monthly). Install and configure new and redeployed hardware as well as software per standard operating procedures (SOP).Ensure Nedbank IT standards are met when connecting devices to network and / or workstation.Action additional software requirements through client engagement.
• Conduct the moving of relevant information technology equipment.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc).
• Achieve business strategy (eg: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by supporting the implementation of new processes; policies and systems.
• Deliver all targets by ensuring all assigned work task are completed according to agreed time lines and due dates.
• Ensure clients purchase the correct assets by providingguidance to client in term of best options available.
• Ensure work standards and quality by conducting all assigned tasks according to requirements; due dates and assigned targets. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and values by demonstrating the values through interaction with team and stakeholders.
• Contribute to the achievement of team goals by ensuring that own contribution and participation.
• Create and manage own career through guidance and support of management; department and colleagues.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Understand and consistently meet client needs by assisting clients through first line support.
• Ensure client requests are completed within agreed timelines by providing feedback and updating team leader and senior staff on all request completed.

Key Responsibilities

• Manage internal process
• Provide Level 1, 2 and 3 Operating system support
• Manage Transformation and Innovation
• Establish regulatory monitoring
• Develop and Implement Communications Strategy

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CompTIA A+ , CompTia N+, MCSE

Essential Certifications

• Microsoft Diploma/ Certificate or in process of obtaining. MCDST or equivalent

Minimum Experience Level

• 2-3 years IT experience / Formalised MCSD/MCSE
• 3-5 years end user support

Skills (Technologies, systems or software knowledge etc.):

• Multiple operating system
• Basic Computer Concepts
• Relevant Software and Systems knowledge

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Multiple operating system
• Basic computer concepts
• Microsoft Office Products
• Computer Hardware & Software
• Windows operating system

Behavioural Competencies

• Applied Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Credit Management

Minimum Experience Level

10 years' experience in credit collections

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems

Behavioural Competencies

• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work

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Job Purpose

Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
  Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
  Mentor the Software Test Engineers within the team to improve their technical capabilities.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
  Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Preferred Certifications

Type of Exposure

• Experience in an agile development environment using Scrum and/or Extreme Programming

Minimum Experience Level

• 3 to 5 years Test automation experience.
• Technical Skills: Test Automation (API and Service), API web services automation experience, Selenium / Java Skill, Agile, DevOps and Continuous Delivery, experience in sprint automation and DB interrogations.

Technical / Professional Knowledge

• programming
• Java Development with J2EE and/or Springboot knowledge (Advanced)

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Influencing
• Work Standards
• Managing Work
• Decision Making
• Building Partnerships

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Job Purpose

To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).
• Deliver work products according to the agreed time lines and within agreed budget.
• Deliver proof of concepts to customers and obtain the necessary  sign-off.
• Communicate new features to stakeholders through forums.
• Engage business stakeholders  as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Participate in research that will enable recommendations related to system software.
• Advise and make recommendation on what king of software and availability will be required (medium to high projects).

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bcom Information Technology

Essential Certifications

• Advanced Certification in relevant technologies where available

Preferred Certifications

Minimum Experience Level

2+ years Information Technology experience

• Degree in Computer Science, Mathematics, Engineering or similar.
• 2 years’ experience in formulating a technical design, building automations (Blue Prism preferable) conducting verification, user acceptance testing and process deployment.
• An interest in intelligent Process automation, including Robotic Process Automation and Artificial Intelligence/Machine Learning.
• Java, Python, C# or coding  experience – advantageous

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Preferred Certifications

Minimum Experience Level

1 - 2 years as a Sales Consultant in a Financial industry

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction