Fresh Jobs at Old Mutual South Africa

Role overview

This role is responsible for the delivery of a variety of IT services to support business objectives and is individually accountable for achieving results by leading a team of IT resources, over periods of up to 1 year. The IT Manager's business portfolio is smaller than that of a Senior IT Manager. The successful candidate will form part of the Old Mutual Group Finance IT Delivery team.

The incumbent will be responsible for the management of the delivery lifecycle for Group Finance applications. He/she will have to collaborate with business stakeholders and IT interfaces, creating and maintaining solutions that are synergistic to the IT Strategy and Group Finance Portfolio. The incumbent will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies.

Role Description / Key Performance Areas

Specific KRA’s

• Accountable for the efficient operation of the area.
• Provides thought leadership (operational and tactical focus) in areas of responsibility.
• Manages various stakeholders in areas of responsibility.
• Responsible for application and infrastructure management in areas of responsibility.
• Responsible for change management around IT Implementations and upgrades.
• Responsible for clear and effective communication to team and business.
• Provides technical consulting services where required.
• Accountable for financial management in areas of responsibility.
• Oversee Management and delivery of Projects.
• Responsible for people management – includes talent management, change leadership.
• ·Ensures continuous service improvement.
• Ensures systems security.
• Responsible for aligning technology and technology support to business needs.
• Effectively management of risks within the portfolio.

Generic KRA’s

Budget Control

• Responsible for the financial management of the area, including budget setting and expense and income monitoring.

IT Solution Delivery Management

• Actively demonstrate proactive resource planning and demand management capabilities.
• Project gates - collaborate with the Business and Delivery partners to understand the business strategies and priorities and articulate the scope, business outcomes and targeted roles that will benefit from the investment. Collaborate with the Delivery and Business Partners to optimize the project schedule/scope.
•  User Acceptance Test - Engage as SME’s during the User Acceptance Test to validate the business requirements in the pre-production environment.
• Change Management - Champion the change management plan by collaborating with business partners and IT to prepare for adoption and realize business value.

Team Effectiveness

• Accountable for others' time, task and output quality.
• Balances own priorities with directing and motivating others.
• Creates a climate for optimal performance.
• Guides and directs staff to achieve operational excellence standards.
• Individually accountable for customer/client service delivery through efforts of a team.
• Manage individual and team performance.
• Plans and assigns work over the applicable period.
• Selects potential staff to sustain customer/client service delivery.

Vendor & Contract Management

• Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).
• Responsible for IT Contracts Management.

Consulting

• Consults on IT strategy and architecture from technical and business perspectives.
• Provides technical and solutions advice.

Requirements: Skills, Qualifications and Experience required

• Matric, plus relevant tertiary qualification (degree/diploma).
• 7 years relevant IS work experience.
• Minimum of 5 years’ experience managing financials applications.
• Must have working knowledge of Financial and Project Management.
• Sound knowledge and understanding of ITIL processes and principles
• Up to date with trends in financial systems.
• Building Customer and Partner Relationships - establishing and maturing relationships across multiple teams.
• Confidence - takes ownership of challenging situations that require engagement with stakeholders. Engages stakeholders to drive positive outcomes.
• Keep abreast of best practice within the IT sector and must drive Innovation in the team.
• Solid experience in working in a multi discipline team fostering collaboration and team work.
• Strong stakeholder management, communication and facilitations skills and business acumen.
• Experience in the Insurance industry and financial applications will be advantageous.
• Experience working with offshore IT teams as well as SAAS/PAAS/IAAS solutions will be advantageous.
• Agile delivery and experience highly advantageous.

Attributes / Competencies

• Strategic
• Change as a Way of Executing
• Leading with influence
• Collaboration (Diversity & Inclusion)
• Agile Innovation
• Customer First
• Personal Mastery (Lifelong Learning)

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Role overview

The role includes (but not limited to) system development skills, basic systems analysis, interpreting and executing test plans. Individually accountable for achieving results through own efforts. Responsibilities include developing, maintaining, and ensuring stability of the technology solutions for the IT Delivery business. Provide technical and functional support to all users within the IT Delivery business and will be responsible for ensuring that various IT operations run smoothly.

Role Description / Key Performance Areas

• Assists BA’s and Solution Architects to translate strategic and operational decisions into business solutions.
• Will be involved in migrating application from Development into QA and Production – should have strong analysis and problem resolution skills.
• Assists with analysis and design of application modification and enhancements.
• Role includes coding, implementations, testing and system enhancements.
• Also includes providing higher technical and programming support.
• Co-ordinates time and priorities to ensure that goals are met.
• Ability to understand big picture in which business operates.
• May be required to do standby.
• Ensures the stability of the Accurate technology landscape.
• Have a good working relationship with business users, business analysts and other technical staff.
• Works with little supervision.
• Knowledge share amongst team members.
• May take the task lead with smaller work initiatives.
• Proactively seek, propose and implement measures to enhance the efficiency of the solution.

Personal Effectiveness

• Accountable for service delivery through own efforts with only limited supervision.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

System Programming

• Develops, tests and implements new systems and system changes in accordance with agreed coding standards and principles.
• Provides development solutions, which maintain the technical integrity of the solution. Performs data conversion.
• Documents system features and functionality. The above is done under limited supervision.

Quality Management

• Ensures technical integrity of the solution.
• Ensures that all system changes align with coding standards and principles.

System Testing

• Assists solution construction including programming, systems testing and correction of programme models.
• Interprets and executes test plans, or assists in developing test plans in conjunction with Senior Analyst Programmer or Business Analyst.

Requirements: Skills, Qualifications and Experience required

• Matric
• Relevant business working experience in the IT environment, particularly in the financial sector advantageous
• Minimum of 2+ years information technology experience
• Must have completed relevant Tertiary-level Degree or Diploma (Information Systems / Information Technology / Computer Science)
• Experience with C# .NET, Sql Server, Sql report writing, Windows Services
• Knowledge of WebSphere would be an advantage
• Strong Sql skills would be an advantage
• An understanding on using Source Control Application (e.g. TFS) and agile development
• ITIL Knowledge and Certification highly advantageous
• Problem solving skills a must
• Must be able to effectively work independently as well as part of a team
• Must be willing and able to work extended hours as and when required
• Take initiative and ability to drive things forward without being prompted.

Attributes / Competencies

• Strategic
• Change as a Way of Executing
• Leading with influence
• Collaboration (Diversity & Inclusion)
• Agile Innovation
• Customer First
• Personal Mastery (Lifelong Learning)

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Role overview

• This role supports the management, support and delivery of the EUC platforms, infrastructure and applications is accountable for achieving results through own efforts.

Role Description / Key Performance Areas

• Responsible for the development and maintenance of EUC processes, standards and procedures.
• Identify ongoing service improvements to systems and processes, people and technology.
• Working with all IT Support teams, Service Management and external stakeholders (for e.g. customer and 3rd parties).
• Uses the ITSM toolset and process to oversee, manage and drive closure of incidents and requests through both Old Mutual Support Teams and Service Providers.
• Responsible for ensuring the development of fixes and/or enhancement to applications, platform or infrastructure and the implementation thereof.
• Responsible for maintaining positive collaboration between the Workplace Enablement teams, identifying possible deficiencies and improvements.
• Supports the provisioning of production applications.
• Provides technical advice and consultation to the business.
• Implements cost saving / optimisation initiatives.
• Acquires and applies knowledge of business processes, procedures, policies and practices.
• Communicates effectively regarding support related activities.
• Participates in software and/or hardware upgrades.
• Responsible for capacity monitoring

Qualifications Required

• Matric
• At least 3 years’ experience in IT Operations
• Appropriate IT qualification.
• Sound platform knowledge (SCCM, Virtualisation Platforms, Active Directory)

Experience required

• A good understanding of all/most (proof of experience beneficial): Maintenance and Support functions, Incident, Request, Problem, Change, Service Level Management, Customer Relationship Management Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Implements cost saving / optimisation initiatives.
• Acquires and applies knowledge of business processes, procedures, policies and practices.
• Provides technical advice and consultation to the business.
• Communicates effectively regarding support-related activities.
• Creates plans and implements solutions within systems to achieve Service Level Agreements.
• Participates in and co-ordinates systems handover process.
• Pro-actively monitors the production environment.
• Supports the running of the production applications.

Competencies

• Strategic
• Change as a Way of Executing
• Leading with influence
• Collaboration (Diversity & Inclusion)
• Agile Innovation
• Customer First
• Personal Mastery (Lifelong Learning)