The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cov...
Key Performance Areas
Plan the Implementation of Specific Audits
- Plan and conduct audits as per the approved Internal Audit Methodology.
- Draft the Audit Planning Memorandum, discuss with the auditee before submitting it for approval
- Document and complete the planning documents (system description and risk and control gap analysis) with the auditee (opening meeting) for confirmation and indication of changes that need to be effected.
- Formulate the audit program based on the outcome of the preliminary survey using appropriate audit methodologies.
- Address and respond to reviews on all planning documents from the Audit Manager.
Supervise the Audit Process
- Allocate audit work to auditors as per RACM and manage hours for the audit team.
- Provide regular team progress to the Audit Manager.
- Conduct and supervise the audit as per the RACM.
- Review preliminary survey work performed by auditors.
- Review the system descriptions and risk and control gap analysis performed by the internal auditors.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Reporting
- Discuss the reports with auditee, raise findings and obtain root causes from the auditee
- Prepare and submit audit report with findings addressing audit objectives and scope to the audit manager.
- Address review notes from the Audit Manager and capture close-out meeting minutes.
- Provide assurance and recommend controls to business units in accordance with the relevant laws and regulations and National Treasury frameworks.
- Develop functional reporting systems, for management, projects or performance reporting.
Stakeholder Management
- Facilitate and manage communication with relevant internal and external stakeholders proactively and progressively manage the relationships.
- Communicate with all levels of stakeholder contact.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Auditing related qualification.
- Registered with the Institute of Internal Auditors and/or ISACA.
- CIA will be an added advantage.
- Relevant 5 - 7 years’ experience in an Auditing environment.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Transformation Project Management
- Oversee the development, management and adherence to an integrated programme plan.
- Provide direction to the Programme Management and project teams to enable timely delivery against agreed milestones.
- Design and manage programme governance to achieve coherent decision-making, effective management of programme risks and integration of transformation initiatives into business as usual.
- Identify and recommend re-alignment of programme plan, where appropriate, to assure delivery of stated benefits.
- Facilitate the development and implementation of the business transition plan to achieve future state stability, whilst minimising risk to current operations and commercial objectives.
Change Management
- Lead and direct the implementation of change management strategies and plans to maximise adoption during implementation of organisational transformational and transactional project initiatives.
- Provide strategic direction on the change management processes.
- Lead and direct the coordination with other departments to engage them in the change management and change delivery process.
- Lead and direct enterprise’s change management efforts are and assure that they are in compliance with standard documentation.
- Identify and manage risks connected to the change management process.
Business Analysis and Reporting
- Lead and direct the business and process analysis area.
- Lead the development and implementation of data analysis, data collection systems and other strategies that optimize statistical efficiency and quality.
- Provide guidance in the effort to improve and enhance RAF processes and systems.
- Ensure that adequate research and analysis is conducted in order to come up with business solutions.
Research, Innovation and Continuous Improvement
- Lead and direct the establishment and management of the research, innovation and continuous improvement function.
- Ensure the interpretation of RAF organisational strategy by determining innovative solutions supporting the strategy implementation.
- Promote new thinking, creative solutions and ways of working to address issues and mitigate risks.
- Lead and direct how to bridge the gap between market innovation, claims process trends and demands, and the opportunities RAF can leverage that will enable the RAF to be more proactive and effective.
Strategy Development and Operational Planning
- Lead the Implementation of the Organisational Transformation business strategy and plan that ensure alignment with short-term and long-term objectives.
- Lead the implementation and annual review of the overall Strategic Plan for the Organisational Transformation department.
- Oversee and implement specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Executive.
Policy Review and Implementation
- Provide direction on the development and implementation of policy, procedures and processes.
- Work with appropriate structures to ensure effective execution of policy and practices.
Stakeholder Management
- Facilitate communication with all levels of stakeholder contact.
- Ensure adequate representation of the Fund in relevant external activities and events.
- Maintain proactive and progressive relationships with key stakeholders incl. organised labour and attorneys etc.
Financial Management
- Develop and implement RAF operational Organisational Transformation budget.
- Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
- Report and review Organisational Transformation financial and non-financial goals.
- Manage, monitor and control the department expenses budget.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Oversee the implementation of human capital processes and procedures to control/ regulate workplace conflict and/ or institute corrective measures and consultation processes to address deviations from standards.
Reporting
- Report quarterly on progress with implementation of operational plans.
- Lead the development of functional reporting systems, for management, project or performance reporting.
- Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.
Qualifications and Experience
- Bachelor’s Degree in Management science/ Business administration/ Commerce.
- Post graduate qualification in Management science/ Business administration or Commerce.
- Qualification in Human Resources will be an added advantage.
- Post graduate qualification in Business Management will be an added advantage.
- At least 10 - 12 years’ relevant experience of which 5 years must have been at a senior management level.
- Significant and proven experience leading multi-function, multi-locational transformation programmes, with high complexity.
- Strategic consulting skills coupled with significant experience developing and implementing transformational business strategies.
Technical and behavioral competencies required
- Strategic capability.
- Results orientation.
- Business and Financial Acumen.
- Compliance and Governance.
- Leadership Agility.
- Change Management.
- Conflict management.
- Critical and Innovative Thinking.
- People management.
- Policy Conceptualization and formulation.
- Risk management.
- Reporting.
- Experience leading multi-function, multi-locational transformation programs, with high complexity.
- Strategic planning.
- Data analysis.
- Customer orientation.
- Corporate Governance Procedures.
- MVA legislation knowledge advantageous.
- PFMA knowledge.
- King IV Report.
- Protocol on good corporate governance in SOE’s.
- Business Process.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Organisational Strategy Planning, Formulation and Liaison
- Lead and direct the defining, reviewing and liaison of the RAF strategy and execution of strategic initiatives through the development of work plans.
- Lead and direct the identification and development of strategic and potential growth opportunities for the business.
- Provides short and long-term strategic recommendations to the business’s executives that are meant to develop and capitalize business opportunities and communicate the recommendations with all business areas.
- Evaluate and recommend business portfolio frameworks, strategies, financial concepts, practices, programs, processes, and measures to be applied across the business.
Strategy Execution and Reporting
- Lead and direct the establishment of KPIs that the business will measure performances against and determine the effectiveness of the implemented strategies.
- Drive awareness and insightful analyses of the market and transaction trends as well as identifying and exploring any adjacencies to the business in order to ascertain risks and opportunities.
Strategy Development and Operational Planning
- Lead the Implementation and liaison of the business strategy and plan that ensure alignment with short-term and long-term objectives.
- Lead the implementation and annual review of the overall Strategic Plan for the Strategy department.
- Oversee and implement specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Executive.
Policy Review and Implementation
- Provide direction on the development and implementation of policy, procedures and processes.
- Work with appropriate structures to ensure effective execution of policy and practices.
Stakeholder Management
- Lead and direct the communication of the strategy to all RAF stakeholders.
- Lead and direct the facilitation of departmental strategies and APP in line with the strategy
- Lead and direct the engagements with relevant stakeholders in overseeing the execution and reporting of the strategy.
- Ensure adequate representation of the Fund in relevant external activities and events.
- Maintain proactive and progressive relationships with key stakeholders incl. organised labour, RAF employees etc.
Financial Management
- Provide strategic input into annual planning and budget development to support strategic operational goals.
- Develop and implement RAF operational Strategy departmental budget.
- Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
- Responsible to report and review Strategy department financial and non-financial goals.
- Manage, monitor and control the department expenses budget.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Oversee the implementation of human capital processes and procedures to control/ regulate workplace conflict and/ or institute corrective measures and consultation processes to address deviations from standards.
Reporting
- Report quarterly on progress with implementation of operational plans.
- Lead the development of functional reporting systems, for management, project or performance reporting.
- Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Strategic Management/ Business Management or related qualification.
- Post graduate qualification in Strategic Management/ Business Management or related qualification.
- Post graduate qualification in Business Administration will be an added advantage.
- At least 10 - 12 years’ relevant experience in Strategy related environment of which 5 years must have been at a senior management level.
- Strategic consulting skills coupled with significant experience developing and implementing transformational business strategies.
- Overall business acumen as well a proven and successful track record of developing and driving growth initiatives and identifying business opportunities in order to develop strategies that capitalize on those opportunities.
Technical and behavioral competencies required
- Strategic capability.
- Results orientation.
- Business and Financial Acumen.
- Compliance and Governance.
- Leadership Agility.
- Change Management.
- Conflict management.
- Critical and Innovative Thinking.
- People management.
- Policy Conceptualization and formulation.
- Risk management.
- Reporting.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Customer Experience
- Lead and manage the contact centre Service Level Agreement and governance requirements.
- Lead the identification of customer trends and the establishment of a matrix to measure proactive steps to maintain positive experiences.
- Ensure quality control of all claims process outputs as it pertains to customer satisfaction and delivery of services.
- Act as a customer advocate within the organization, representing the voice of the customer and driving customer-centric decision-making.
- Provide guidance on the streamlining and optimization of customer-facing processes and workflows to eliminate bottlenecks, reduce customer effort, and enhance efficiency.
- Lead the mapping out of customer journey to identify pain points, areas for improvement, and opportunities to enhance customer satisfaction at each touchpoint.
Lead and Direct Complaints Management
- Lead and direct the management, implementation, monitoring and efficient resolution of queries and complaints received by RAF.
- Provide guidance on the investigation of relevant complaints and queries with the relevant business units.
- Drive different channels to be utilised in the gathering and analysis of data to deliver appropriate resolution to claimants queries and complaints.
Continuous Improvement
- Ensure that there is continuous customer experience and enhancements for improvements.
- Stay updated with industry trends, best practices, and emerging technologies related to customer experience management.
- Drive the identification of innovative solutions and strategies to enhance the overall customer experience.
Strategy Development and Operational Planning
- Lead the development of strategies to enhance the customer experience, satisfaction and aligning them with the RAF's overall goals and objectives.
- Lead the achievement of specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Executive.
- Provide strategic input into the plan of the current and future interventions necessary to achieve acceptable levels and standards of the RAF strategy and operational plans to the Executive forum.
Reporting
- Drive the utilisation of customer data and analytics tools to track key performance indicators (KPIs), measure customer satisfaction.
- Lead the development of functional reporting systems, for management, project or performance reporting.
Stakeholder Management
- Collaborate with different departments to align customer experience initiatives and ensure a consistent and seamless experience across all touchpoints.
- Ensure that the mandate of the organization is cascaded down to employees within the department.
Financial Management
- Provide strategic input into annual planning and budget development to support strategic operational goals.
- Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
- Responsible for reporting and reviewing of peoples financial and non-financial goals.
- Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation.
- Manage, monitor and control the sub division expenses budget.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Oversee the implementation of human capital processes and procedures to control/ regulate workplace conflict and/ or institute corrective measures and consultation processes to address deviations from standards.
Qualifications and Experience
- Bachelor’s Degree/Advanced Diploma in Business Administration/ Business Management /Customer Experience related qualification.
- Post graduate qualification in Business Administration/ Business Management/ Customer Experience related qualification.
The following Certifications will be an added advantage:
- ACXP (Accredited Customer Experience Professional) advantageous.
- ACXM (Accredited Customer Experience Master) advantageous.
- Relevant 10-12 years in a Client Support environment of which 5 (five) years must have been on a Senior Management level.
- Experience in customer experience management, including measurement, customer insights and understanding and customer experience strategy.
Technical and behavioral competencies required
- Strategic capability.
- Results orientation.
- Business and Financial Acumen.
- Compliance and Governance.
- Leadership Agility.
- Change Management.
- Conflict management.
- Critical and Innovative Thinking.
- People management.
- Policy Conceptualization and formulation.
- Risk management.
- Reporting.
- Knowledge of client relationship management (CRM) software/systems.
- Knowledge on Customer Experience business case development.
- Advanced customer experience modelling and analytics.
- Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relation.
Job Posting End Date: 11 Sep 2026
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Key Performance Areas
Organisational Design Governance
- Design and maintain organisational design related policies and SOPs for approval.
- Ensure that all organisational design processes are in line with the approved policies.
- Ensure that all HRIS input that impact organisational structure are applied and executed as per SOP.
Develop and Implement Organisational Design Processes and Systems
- Develop and implement resource optimisation frameworks related to organisational design and development.
- Facilitate the alignment and integration of organisational design and job evaluation initiatives.
- Ensure that best practice methods are implemented with regards to org design and development initiatives.
Organisational Structure Management
- Design, develop and implement functional and operational structures.
- Manage the compilation and submission of accurate approved and budgeted organisational structure as required.
- Ensure that the organisational design architecture that guides the organisational structure is implemented.
Oversee Organisational Design Databases and Records
- Ensure that organisational design records (soft and hard) are properly managed.
- Ensure that the master database of job profiles and job evaluation is in place and continually optimised.
Job Evaluation Process Management
- Ensure that all job evaluations are in accordance with the Job Evaluation and Design Policy.
- Liaise with stakeholders and share information and processes pertaining to job evaluation and grading.
Job Profile Development and Management
- Ensure that job profiles are developed, managed and updated according to best practice.
- Conduct job analysis and facilitate the development of job profiles with subject matter experts.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Stakeholder Management
- Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
- Communicate with all levels of stakeholder contact.
Reporting
- Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
- Develop reports or policies or procedures and guide the process through the alignment of the documents to the overall RAF’s strategy.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
- Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in HR/ Behavioural Science/ Organisational Design/ Development/ Effectiveness/ Industrial Psychology related qualification.
- Postgraduate in HR/ Behavioural Science/Organisational Design/ Development/ Effectiveness/ Industrial Psychology related qualification advantageous.
- Relevant 6 - 8 years’ experience in Organisational Development environment of which 2 years must have been on management or supervisory level.
Technical and Behavioral Competencies Required
- Resilience.
- Network and alliance.
- Employee engagement.
- Ethics and values.
- Change management.
- Critical and innovative thinking
- Policy conceptualisation and formulation.
- Risk Management.
- Stakeholder development and relations.
- Reporting.
- Present and implement change initiatives.
- Manage diversity within the workplace.
- Project Management.
- Advanced knowledge of organisational structure and job design processes and systems.
- Advanced knowledge of job evaluation methodologies and processes.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Manage Talent Sourcing
- Ensure an understating on the strategic business needs of each client.
- Customise solutions to meet customer’s diverse needs.
- Ensure all Talent Sourcing Practitioners comply with the national recruitment and selection process to minimise inconsistency.
- Customise and implement suitable staffing solutions to meet the unique needs of the organisation.
- Ensure the talent sourcing plan for strategic and critical skills is shaped and influenced by the Business Plan, National Skills Plan, and EE, Market forces e.g. Pay Structures, Retention and Development Strategy.
- Facilitate the administration of psychometric assessment through the use of service providers.
Management of Systems and Processes
- Review and analyse current systems to ensure continual optimal utilisation of systems.
- Conduct research, benchmark and implement best practices in the organisation e.g. e-recruitment, social media, On-Line Assessment etc., in order to keep up with latest trends.
- Utilise information generated from the systems to continuously improve current staffing metrics to “best of class” and to feed into performance improvement plans of each department.
Policy Review and Implementation
- Monitor the implementation of strategies and polices to ensure compliance to Talent Sourcing Processes.
- Ensure maintenance of the Resourcing policy and procedures.
- Implement procedural and policy changes to improve operational efficiency.
Stakeholder Management
- Develop and maintain relationships with third party recruitment agencies and staffing firms to manage the procurement and measurement processes.
- Develop service level agreement with line management.
- Educate and assist Line Managers with Employment Equity alignment on the recruitment processes.
- Formulate an effective communication strategy across the organisation to inform key stakeholders of change initiatives in respect of Talent Sourcing.
Reporting
- Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
- Develop reports or policies or procedures and guide the process through the alignment of the documents to the overall RAF’s strategy.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Manage the recruitment of the operational workforce in line with employment equity targets.
- Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
- Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Industrial Psychology/ Human Resources/ Social Sciences related qualification.
- Postgraduate in Human Resources/ Psychology/ Industrial psychology related qualification advantageous.
- Relevant 6 - 8 years’ experience as an HR Generalist or Recruitment or Talent Sourcing environment of which 2 years must have been on management or supervisory level.
Technical and Behavioral Competencies Required
- Resilience.
- Network and alliance.
- Employee engagement.
- Ethics and values.
- Change management.
- Critical and innovative thinking
- Policy conceptualisation and formulation.
- Risk Management.
- Stakeholder development and relations.
- Reporting.
- SAP HCM.
- Recruitment and Selection Processes and Procedures.
- Knowledge of Relevant Labour Legislation.
- National Skills Development Strategy.
- The Skills Development Act, as well as relevant HR systems and processes.
- Communication skills.
- Technical ability.
- Oral persuasiveness.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Acquisition Management
- Ensure inventory of available materials as well as potential suppliers for future purchases.
- Research and negotiate prices and terms of agreements with suppliers on behalf of RAF.
- Review bids from suppliers to ensure that they conform to specifications and are complete.
- Work with internal departments to develop budgets and plans for projects involving large capital expenditures.
- Coordinate with legal counsel to ensure that contracts adhere to all legal requirements.
- Contribute to the effective acquisition management processes.
Reporting
- Contribute to the preparation and submission of Regulation reports.
- Aid in the development of functional reporting systems, for management, project or performance reporting.
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Stakeholder Management
- Aid in proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
People Management
- Ensure that good employee relations are maintained.
- Provide ongoing operational support to employees.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in a Supply Chain Management/ Finance related qualification.
- Relevant 4 years’ experience in an Acquisition Management related environment, specifically to quotations of which 1 year must have been on a supervisory level.
- Experience in procurement or supply chain management within State Owned Entities (SoEs) will be an added advantage.
Technical and behavioral competencies required
- Planning, organising and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Knowledge of Public Finance Management Act (PFMA).
- Knowledge of Treasury Regulations and other relevant regulations.
- Knowledge of MS Office.
- Acquisition Management.
- Understand and knowledge of ordering process and supply chain.
- Ability to work under pressure with less supervision.
- Financial acumen.
Job Posting End Date: 8 Sep 2026
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Key Performance Areas
Initiate Internal Disciplinary Hearings
- Initiate misconduct cases in formal disciplinary hearings;
- Initiate incapacity hearings.
- Preserve the integrity of documentation and/ or information to be used as evidence.
- Prepare disciplinary hearing plan for submission to management.
- Analyze available evidence and draw up misconduct charges for approval by line management.
- Consult and prepare witnesses for formal disciplinary hearings.
- Ensure proper preparation for disciplinary hearings.
- Lead employer evidence and cross examine employee witnesses;
- Draw-up and Present closing arguments and aggravating factors
- When necessary, lead employer evidence at CCMA.
Reporting
- Report on hearing after finalization.
- Report on statistics monthly.
- Report on wasteful and fruitless expenditure.
- Prepare and submit statutory reports and plans as and when required to provide progress updates and/or inform management decisions.
- Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
- Develop functional reporting systems, for management, projects or performance reporting.
Misconduct Awareness
- Identify areas of misconduct.
- Report on internal control breakdowns.
- Prepare programmes to identify area of fraud, corruptions and consequences thereof.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Stakeholder Management
- Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
- Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
- Communicate with all levels of stakeholder contact.
Administration
- Effective case management and record keeping.
- Updating IMS system.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Employee Relations/ Human Resources related qualification.
- Driver’s license.
- Relevant 5 - 7 years’ experience in practical experience in internal disciplinary hearings prosecutions.
Technical, Managerial, and Behavioral Competencies Required
- Communication.
- Network and Alliances.
- Planning, Organising and Coordinating.
- Ethics and Values.
- Client Service Orientation.
- Change management.
- Conflict management.
- Policy conceptualisation and formulation.
- Risk Management.
- Programme/ project management.
- Stakeholder development and relations.
- Reporting.
- Excellent knowledge of Labour Law and Law of evidence.
- Leading evidence in a tribunal.
- Cross examination skills.
- Analysis of evidence.
- Understanding of Law of evidence.
- Exceptional Communication skills (written, verbal, listening).
- Critical and analytical thinking.
- Computer Literacy (MS Word and Excel).
- Willingness to travel.
- Professionalism.
- Planning and organizational skills.
- Ability to work independently.
Job Posting End Date: 8 Sep 2026
Method of Application
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