Fresh Jobs at Unilever

CATEGORY/FUNCTION INTRODUCTION

• Customer Development (CD) is what we call our Sales organization at Unilever. Customer Development is responsible for translating the strategy into execution with customers and in-store to achieve our business goals. We work closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

• Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you.  The Customer Business Development Director is responsible for development and execution of the customers and channels strategy and customer business plan, to achieve short and long-term business results. He/she owns contacts with the customer and is the custodian of Customer and Channel understanding within the Go-to-Market unit. He/she is responsible for development of CD excellence and market competitiveness within his team of account management.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• To develop and manage the long and short-term plan for the relevant account(s)/channels in line with the agreed targets set in the strategic plan.
• To develop and deliver the Annual Plan, both in terms of topline growth and gross margin. 
• To manage the strategic interface between Unilever and the relevant Customer and set the strategic priorities for the Customer Business Plan. This involves developing excellent relationships with contacts in Supply Chain, Marketing and Finance.
• Achieve substantial business results on the Customer P&L
• To work closely with the Category Strategy and Planning Teams to deliver category growth opportunities and champion the Category strategies within the account.
• To provide strong leadership of the account team. In particular, to provide ongoing coaching and development to ensure that the team members have the opportunity to realise their full potential.
• To establish and continuously develop the customer team framework for delivery of the long- and short-term plan. 
• To work closely with relevant stakeholders to develop and execute the overall Customer Development strategy and to contribute to the overall company strategy.
• Responsible for delivering the total annual sales plan.
• Responsible for the development of Customer Development capabilities for the future.
• As a member of the Leadership Team, jointly responsible for operations, communication and the leadership of organisational and behavioural change
• To lead the development of the account managers in his team
• To build CD excellence and market competitiveness within his team
• To lead for the equity, diversity and inclusion ambition of the Customer Development function
• Provide strong people leadership and coaching to his account management team.
• To work closely with the Unilever Field Sales execution team, and CBD team to drive. key metrics in-store to drive growth

Experiences & Qualifications

• 12+ years of Sales experience, preferably cross-functional
• Strong customer facing experience and proven track record is a must  
• Strong Category management experience
• Proven people management capabilities

Desirable:

• Cross functional experience in Customer Marketing, Trade Category Management, Shopper Marketing and Field Sales operations.

Skills

• Developing the Customer / Channel Business Plan
• Customer Management and Selling Essentials
• Optimising Promotion Sell-out
• Implementing the Customer / Channel Business Plan
• Leveraging Strategic Customers
• Developing Customer Relationships
• Business Planning (S&OP)
• Developing the Customer Service Strategy & Segmentation
• PoP Execution and Monitoring
• Business Strategy and Formulation
• Business Planning and Implementation

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JOB PURPOSE

• Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. 
• To lead and coordinate the integration of Security, Safety, Health, and Environmental (SSHE) practices across the Go to Market (GTM) segment of the Ice Cream business in South Africa. This includes oversight of manufacturing facilities, distribution centers, refrigerated transport, and office environments. The role ensures compliance with legal and regulatory requirements while proactively managing physical and operational risks, with a strong emphasis on security and business continuity.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Act as the primary SSHE representative across GTM operations in South Africa.
• Drive the SSHE agenda aligned with the company’s Zero Harm and environmental goals.
• Develop and enforce SSHE and security policies in line with South African legislation and global standards (e.g., ISO 45001, ISO 31000).
• Lead business continuity planning and maintain risk registers.
• Provide security expertise across manufacturing, logistics, transport, and office environments.
• Manage relationships with private security providers and law enforcement.
• Monitor regional security risks (e.g., crime, civil unrest, load-shedding) and implement mitigation strategies.
• Support office security planning, including new site selection and setup.
• Conduct risk assessments, audits, and incident investigations.
• Ensure compliance with SSHE regulations and internal standards.
• Deliver SSHE training and awareness programs.
• Analyze SSHE data to inform decision-making and continuous improvement.
• Implement and monitor transport safety initiatives.
• Ensure safety of refrigeration systems and warehouse operations.
• Conduct safety assessments for events and office environments.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Education: Bachelor’s degree in Occupational Health & Safety, Environmental Science, Security, Risk Management, or related field. Military/police academy or international security certifications (e.g., ASIS PSP/CPP) are advantageous.
• Experience: 7–10 years in SSHE roles, with demonstrable experience in at least two SSHE functions including security.

Skills

• Strong knowledge of South African SSHE legislation and risk landscape.
• Excellent communication, stakeholder engagement, and leadership skills.
• Proficiency in SSHE systems, reporting, and data analysis.

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JOB PURPOSE

• A People Partner is a crucial role within PEX in markets where line managers and employees are supported in critical employee moments. They work with various teams within the HR network, leading and maintaining Employee Excellence and delivering relevant care for Tier 2 of our service delivery model.
• In this capacity, a successful People Partner will lead two broad areas. The first is end-to-end leadership on all matters related to employee relations and conflict resolution, with the goal of maintaining a positive work environment and minimizing reputational and compliance risks. The second area involves driving ‘Tier 2 Care’ within our Service Delivery model, where you will advise on and resolve complex local policy, regulatory or legal escalations and handle complex cases requiring market intervention or decisions.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

End-to-End Employee Excellence Responsibilities:

Employee Relations:

• Serve as the first point of contact for employees and line managers on employee relations matters.
• Lead all employee relations activities with line managers, ensuring compliance and correct interpretation of all relevant employment legislation, HR policies and HR practices.
• Provide leadership and expert guidance on performance improvement, disciplinary actions, grievance handling, collective and individual consultation and redundancy processes.
• Offer hands-on support, including writing scripts, collating investigation reports, and drafting outcome letters to support cases through to completion.
• Assist with the resolution of conflicts or disputes, instilling confidence in managers and employees by being unbiased and neutral in facilitating resolutions. You will also play a key role in upholding Unilever’s standards of behaviour and company’s code of business principles.

Proactive Employee Relations and Manager Support:

• Identify ER trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues.
• Take proactive steps to tackle problems early.
• Coach and support line managers on an individual basis, advising on individual employee relation cases (e.g., performance, grievance, disciplinary, conflict).
• Stay up to date with changes in employment legislation and HR practices.

Enabling Tier 2 Care in our Service Delivery Model:

• Complex HR Case management
• Ensure consistent application of HR policies and practices on all matters and decisions across the business. This is enabled by an end to end understanding of HR processes.
• Work side-by-side with relevant experts and decision makers in HR (HRBPs, Payroll, Reward, Talent etc), providing support and subject matter expertise to recommend appropriate decisions / actions to address complex HR queries or problems.
• Provide hire-to-retire support where there is a legal, fiscal, or regulatory requirement.
• Be accountable for resolving complex policy cases, including areas such as absence management, family leave and flexible working cases.
• Lead restructuring efforts at the employee level, including conducting severance conversations (as per consultation and process requirements).
• Liaison & Country Contact
• Relevant input and support on knowledge management requirements to enable our Service Delivery Model.

Experiences & Qualifications

• Minimum of a bachelor’s degree or equivalent. 
• Minimum 4 years’ experience in HR (e.g. HR Advisor, HR Generalist, HRBP)
• Excellent negotiation Skills with Employee/Industrial Relations is preferred.  
• Has a genuine passion for People Needs/Partnership, Problem Solving, that drive people & business performance  
• Strong organization skills as well as attention to detail and diligence
• Ability to work independently and in a matrix teamwork environment

Skills

• Stakeholder Management
• Collaboration
• Problem Solving