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  • Posted: Sep 6, 2025
    Deadline: Sep 12, 2025
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  • Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies. Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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    Entry Level Customer Resolution Agent

    Join Us

    • At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

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    Specialist Core CDN PM Analyst

    Role Purpose/Business Unit:

    • Proactively manage relationships across all ASOC operations to manage, track, monitor, analyse, control and report on the performance of the mobile CDN network resources using available tools

    Your responsibilities will include:

    • Monitoring, tracking, analysis, controlling and reporting of the network performance of the core packet network using all available tools
    • Support the onboarding of new nodes and interfaces
    • Stakeholder engagement and relationship management
    • Ensure data in available tools are at a high level of accuracy – focus on automation
    • Undertake root cause analysis for complex major incidents and escalated faults
    • Communicate effectively to internal and external customers

    The ideal candidate for this role will have:

    • 4-year Graduate degree in engineering, data analytics or equivalent diploma
    • 3+ years’ of experience Data Network including DNS, Firewall, and Caching Server Knowledge, TCP Optimization and Traffic Analysis. Routing, VRF, and Switching Expertise
    • Proven statistical analysis skills
    • Effective problem-solving skills and ability to collaborate with team members to deliver results
    • Innovation
    • Experience with Vodacom performance management tools (advantage)
    • Experience in Vodacom probe tools and application (advantage)

    We make an impact by offering:

    • Enticing incentive programs and competitive benefit packages
    • Retirement funds, risk benefits, and medical aid benefits
    • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

    Closing date for Applications: 11 September 2025. 

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    Principal Specialist Digital Transformation

    Role Purpose:

    The Digital Transformation Lead will be responsible for driving the digital transformation strategy within the Finance Operations and Credit & Risk departments. This role will focus on leveraging digital technologies to enhance operational efficiency, improve customer experience, and achieve cost savings:

    • Strategic Leadership: Develop and implement the digital transformation strategy for Finance Operations and Credit & Risk.
    • Innovation: Identify and evaluate new digital technologies and solutions to drive innovation and improve processes.
    • Project Management: Lead and manage digital transformation projects from inception to completion, ensuring timely delivery and alignment with business objectives.
    • Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure successful implementation of digital initiatives.
    • Performance Monitoring: Establish key performance indicators (KPIs) to measure the success of digital transformation initiatives and report on progress to senior management.
    • Risk Management: Identify and mitigate risks associated with digital transformation projects.

    Your responsibilities will include:

    Financial Reporting Assurance

    • Strategic oversight, cross function collaboration, and continuous improvement on digital strategy within Finance.
    • Developing best practices, routines and innovative solutions to improve levels of digitisation and quality of output. identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Natural Language Understanding, Optical Character Recognition etc
    • Identify opportunities for risk mitigation measures, and support implementation as needed.
    • Identify strategy growth opportunities in the Intelligent Automation space

    Manage the execution of strategic projects:

    • Lead the prioritisation and implementation of digital transformation projects within Finance
    • Effectively manage such projects, ensuring stakeholder buy-in and minimal disruption.
    • Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.
    • Drive the business case development and return on investment.
    • Re-engineer and radically simply processes
    • Own Citizen Development strategy in VSA Finance enabling large Scale Upskilling (AI and Intelligent Automation)

    Performance Management and Reporting:

    • Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
    • Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
    • Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives.

    Stakeholder Management:

    • Build strong relationships with key stakeholders across the organisation, fostering a deep understanding of their needs and expectations.
    • Collaborate with stakeholders identify and drive the development of solutions that would cater to their business needs.
    • Effectively communicate the value and impact of digital transformation initiatives.
    • Proactively address stakeholder concerns and ensure their satisfaction with service quality.
    • Facilitate change management practices that ensure seamless adoption of Intelligent Automation strategy
    • Lead, manage and, coach business process engineers and analysts

    The ideal candidate for this role will have:

    • Relevant certifications in digital transformation, such as Certified Digital Transformation Officer (CDTO) or Digital Transformation Professional (DTP), will be an advantage
    • Project management certifications like PMP (Project Management Professional) or PRINCE2 can be beneficial
    • Proficiency in digital tools and technologies.
    • Strong understanding of data analytics, artificial intelligence, and other emerging technologies that can drive digital transformation.
    • Minimum of 5+ years relevant experience in a finance and / or Credit and Risk environments (Essential)
    • Proven experience in leading digital transformation initiatives within a large organization is crucial.
    • Demonstrated success in managing complex projects and driving change is essential.

    Job-Related Skill

    • Project Planning
    • Excellent facilitation skills
    • Communication skills
    • Change management
    • Problem solving
    • Teamwork
    • The ability to explain complex information clearly and simply
    • Operational excellence and attention to detail
    • Ability to adapt quickly in a new environment and work on multiple systems/platforms

    Job Knowledge

    • Knowledge of Finance Operations as well as Credit and Risk environments.
    • Technical knowledge/experience of process and reporting enhancements making use of robotics and digital tools
    • Post go live support
    • Excellent project management and leadership skills to inspire and lead a team towards achieving strategic goals.
    • Strong stakeholder management skills to collaborate effectively with internal and external stakeholders.

    We make an impact by offering:

    • Enticing incentive programs and competitive benefit packages
    • Retirement funds, risk benefits, and medical aid benefits
    • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

    Closing date for Applications: 11 September 2025.

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    Senior Specialist Business Excellence (Source to Pay, Payroll, T&E, and Intercompany)

    Role Purpose/Business Unit:

    Business excellence team within the Group International Business is responsible for delivering the Africa hub centralisation of the COE for FinOps. The team’s value proposition:

    • Process Excellence: Efficiency and effectiveness of business processes and systems. Define best practices, frameworks & policies. Drive standardisation and alignment of best practice.
    • Governance and Controls: Design and implement risk management and controls to ensure compliance
    • Innovation: Define and implementation of strategic and transformational targets leveraging on technology and best practices
    • Financial Value: Support between operational, accounting teams, group and local market ensuring integrity and compliance of financial reporting
    • To be successful the individual will have a solid understanding of Financial processes in Source to Pay, Payroll, Travel & Expense, and Intercompany and systems across an integrated systems landscape which incorporates several complementary business solutions and their respective interfaces.
    • They will enjoy problem solving; understand performance metrics for world class organization and compliance (such as Internal Audit, Sox).
    • They will support the FinOps International Business team across African Opcos. Interaction with Shared Service centres, Corporate Services, Group Financial processes, local markets leadership teams, Internal and External Audit will be essential.

    Your responsibilities will include:

    Financial Reporting Assurance

    • Ensure accuracy and integrity of the balance sheet through meticulous reconciliation and verification
    • Perform and maintain financial transparency and compliance
    • Effectively drive action plans on aged/ unidentified balances with account owners/ head of finance
    • Process Compliance: Follow up on identified control and audit risks as well as review and propose changes to relevant policies to reflect Vodafone Way principles and tax, legal statutory requirements. Deliver control review activities in accordance with SOX regulations and Vodafone Group policies.

    Manage the execution of strategic projects:

    • Effectively manage Strategic projects, ensuring stakeholder buy-in and minimal disruption.
    • Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.

    Governance, Risk Management and Mitigation:

    • Develop and update policies and procedures for key processes, ensuring effective internal controls are in place.
    • Collaborate with stakeholders across Africa and other departments to define ownership and accountability for control activities.
    • Conduct regular risk assessments to identify, analyse, and prioritise potential risks.
    • Develop and implement risk mitigation strategies, including process improvements, internal control enhancements, and reporting procedures.
    • Monitor and report on the effectiveness of risk mitigation measures, adjusting as needed.
    • Coordinate with internal auditors, SOX, Group Risk, ensuring smooth and efficient audits and timely resolution of audit findings.
    • Foster a culture of control consciousness.

    Performance Management and Reporting:

    • Define key performance indicators (KPIs)
    • Regularly monitor and report on performance against KPIs, providing insights and recommendations for improvement.
    • Analyse data to identify trends and opportunities for service optimisation.
    • Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
    • Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
    • Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives.

    The ideal candidate for this role will have:

    • Minimum of 8+ years relevant experience in a finance environment (Essential)
    • Performance Management and Reporting (e.g. based on identified KPIs) experience
    • Working across multinational

    Technical / professional qualifications:

    • Business related Degree (Essential)
    • SAP certification (Desirable

    Core competencies, knowledge and experience :

    • SAP ERP knowledge
    • Project Planning
    • System implementation experience
    • Excellent facilitation skills
    • Communication – written or oral (the ability to speak and write in a clear, concise and fluent manner to both individuals and groups)
    • Planning
    • Change management
    • Aptitude for fostering positive relationships
    • Problem solving
    • Teamwork
    • The ability to explain complex information clearly and simply
    • Operational excellence and attention to detail
    • Ability to adapt quickly in a new environment and work on multiple systems/platforms
    • Ability to communicate financial information with non-finance employees
    • Ability to effectively communicate across all levels
    • Knowledge of Finance Operations in a Shared Service centre, supporting multiple companies and countries.
    • Knowledge of Key performance indicators used within the organisation to drive business decisions
    • SOX, IFRS specifically in Source to Pay, Payroll, Travel & Expense, and Intercompany processes
    • Excellent SAP & HFM skills
    • Understand business impact of the respective elements of local and global initiatives/projects
    • Technical knowledge/experience of related systems (incl. interfaces)
    • Post go live support

    We make an impact by offering:

    • Enticing incentive programs and competitive benefit packages
    • Retirement funds, risk benefits, and medical aid benefits
    • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

    Closing date for Applications: 12 September 2025

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