Fresh Openings at Discovery Limited

Key Purpose:

• To holistically review the needs of clinically complex members and coordinate their care in the most appropriate setting, liaising with internal and external stakeholders to ensure the best clinical outcomes.

Key Outputs

• Perform health assessments on patients in order to identify individual patient risk factors
• Perform interventions to influence individual patient risk
• Promote behavior change to ensure greater treatment compliance and condition management
• Authorising of admissions and treatment as per agreed protocols
• Assist members with clinical related queries
• Proactively assist complex member with understanding their plan benefits and maximizing their use to effect risk savings in the long term
• Monitor patient progress through ongoing patient interaction and follow-up.
• Co-ordination of integration of care including social services where appropriate.
• Maintain relationships between key internal and external stakeholders
• Refer to other departments where appropriate to ensure that the relevant benefits are provided

 Education and Experience:

The following requirements are essential:

• Matric
• Registered Nurse qualification
• Valid SANC registration
• MS Office
• At least 3 years clinical nursing experience, post training.

The following requirements will be advantageous:

• Managed care experience
• Discovery Health system knowledge and experience

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Job Purpose

• Manage the daily operations of the Health Coaching business, ensuring the delivery of high-quality coaching services. Oversee team leaders and coaching staff to achieve operational excellence, enhance client satisfaction, and drive continuous improvement.

Key Outputs

Operational Management:

• Manage daily operations and ensure overall quality of coaching services.
• Ensure ongoing tracking and management of member sentiment
• Respond to general queries, questions, and new requests.
• Manage complaints logging and resolution, including appropriate escalation to Senior Leadership

Team Leadership and Performance:

• Manage Team Leader & Coach performance, including target setting, talent management, and performance tracking.
• Ensure efficient workforce planning including equitable distribution of responsibilities and tasks.
• Oversee recruitment, vetting, interviewing, and appointment of new coaches and Team Leaders.

Quality and Workforce Management:

• Ensure coaching quality through regular audits and quality management processes.
• Implement workforce planning and succession planning strategies.
• Review volumes and headcount for workforce forecasting and motivate for FTE increases.

Training and Development:

• Oversee training, updating training materials, SOPs, and onboarding new coaches.
• Facilitate new coaches’ enrollment into requisite external training and accreditation and monitor their progress.

Reporting and Insights:

• Ensure timeous daily, weekly, and monthly performance communication and tracking.
• Generate insights on operations, TLs, and coaches using data and dashboards.
• Gather insights on key barriers and opportunities for improvement across programs.

Adhoc Tasks:

• Oversee maintenance of various assets used in the day-to-day delivery of the Coaching service
• Handle ad hoc reporting and assist with projects/pilots.

Education required

Essential:

• Matric
• Clinical qualification (degree or diploma)

Knowledge required

Essential:

• Understanding of corporate organizations
• Understanding of Business Processes
• Exceptional stakeholder relationship management
• Healthcare industry knowledge
• Understanding of data and statistics
• MS Office including excellent analytical capabilities and comfort with Excel

Advantageous:

• Discovery Product knowledge
• High level understanding of Discovery Health systems
• Knowledge of PowerBI

Experience required

Essential:

• Experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years’ experience within operations/clinical service delivery
• Proven track record of successful implementation of business process change projects
• Experience with managing strategic relationships
• Extensive experience working with stakeholders (internal and external)
• Solid experience leading areas of 30+ employees
• Business presentation skills

Advantageous:

• Knowledge of Discovery Health
• Start-up experience

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Key Purpose

• The Functional Head: Account Management is responsible for leading and enabling a high‑performing Account Management function within CEB. The role ensures consistent, efficient, and client‑centric account management practices, drives the implementation of functional strategy, and acts as a critical link between Account Management, business stakeholders, operations, enablement teams, and systems.
• This role is accountable for driving account manager effectiveness, strengthening client engagement, embedding change initiatives, and ensuring that processes, governance, and performance management support the achievement of strategic and commercial objectives

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

Functional Leadership & Strategy

• Drive consistent ways of working, standards, and governance across the Account Management function.
• Translate CEB strategy into clear functional plans, initiatives, and priorities for Account Management.
• Act as subject matter expert for Account Management across projects, operational changes, and strategic initiatives.
• Ensure functional readiness for business change, new products, systems, and operating models.

Account Management Enablement & Effectiveness

• Drive account manager effectiveness through fit‑for‑purpose frameworks, tools, and operating models.
• Partner with training teams to define learning, onboarding, and accreditation frameworks for Account Managers.
• Identify capability gaps and development needs through field engagement, performance data, and stakeholder feedback.
• Contribute to the design and rollout of incentive schemes aligned to business and client outcomes.

Change & Project Delivery

• Initiate, lead, and govern projects within the Account Management function from inception to completion.
• Design and support change management strategies to support adoption of new processes, tools, products, and structures.
• Ensure appropriate tracking, reporting, and benefits realisation for initiatives impacting Account Management.
• Provide functional sign‑off on requirements, specifications, test cases, UAT, and implementation readiness.

Operational Excellence & Governance

• Drive process efficiency, standardisation, and continuous improvement within Account Management.
• Ensure processes are auditable, controlled, and aligned to business objectives.
• Assist with maintenance of SOPs relevant to Account Management, ensuring changes are communicated and embedded.
• Monitor functional performance, identify trends, and implement corrective actions where required.

Stakeholder & Client Management

• Manage senior stakeholder relationships across business, operations, business integration, and systems.
• Act as a key escalation point for complex account management issues and operational queries.
• Drive clear communication and alignment on initiatives, changes, and performance outcomes.
• Provide insight and input to broader business decisions impacting clients and account management models.

Personal Attributes

The successful candidate will demonstrate:

• Strong leadership, coaching, and people management capability
• Strategic thinking with the ability to translate strategy into execution
• Excellent planning, organising, and decision‑making skills
• Strong influencing, communication, and stakeholder management ability
• High resilience and ability to perform under pressure
• Analytical, solution‑oriented, and result-driven mindset
• Adaptability and responsiveness to change

Education and Experience

Education / Qualifications

• Matric (required)
• Relevant business, commerce, or related degree (advantageous)

Experience

• Proven management and leadership experience (minimum 2 years)
• Experience in account management, client servicing, sales, or business integration (advantageous)
• Experience leading or contributing to complex projects and change initiatives
• Strong exposure to stakeholders and relationship management within corporate environments

Skills & Knowledge

• Strong analytical, reporting, and problem‑solving skills
• Advanced MS Excel and PowerPoint capability
• Understanding of account management, servicing, and client engagement principles
• Knowledge of employee benefits, healthcare, or financial services environment (advantageous)
• Familiarity with CRM, enablement, and performance management frameworks
• Strong understanding of CEB systems, products, and processes (preferred)

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Key Purpose

• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification
• 3 year business analyst experience

Advantageous

• 1 year user interface analyst experience
• Business experience and product knowledge

Methodologies

• Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)
• UML
• XML
• JSON
• ITIL (advantageous)

Other

• Software architecture
• JAD sessions
• Data modelling techniques