Fresh Opportunities at WesBank

Job Description

WesBank is an exciting, inclusive space that encourages career growth, as well as recognising and rewarding hard work.

Our people are passionate about what they do and thrive in a company culture that is focused on equality, inclusivity, and representation. Not only have we been dedicated to getting people moving through trusted and responsible motor finance for the past 40 years, but we’re 100% open to your movement within and across professions, departments, and business units.

Grow your career within a diverse culture of collaboration, innovation, and transformation. At WesBank, you determine your growth.

Are you someone who can:

• Drafts, vets and negotiates legal and commercial agreements and communication according to standard and non-standard frameworks;
• Minimises potential financial losses through identifying, assessing and mitigating risk;
• Provides expert recommendations that are technically accurate and timeous;
• Ensures continuous process improvement and implements legally compliant practices to enable effective operational processes and to protect the Organisation from regulatory and or legal action;
• Provides support to business management by creating solutions to meet customer demands, developing general legislative awareness and ensuring compliance to plans, policies and procedures;
• Interpretation and implementation of legislation.

You will be an ideal candidate if you have the following:

• Minimum Qualification - Admitted Attorney
• Experience - two to three  years post-articles experience
• Experience in motor industry an advantage
• Experience in fleet management an advantage

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Able to close a sale and build relationships

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Job Description

The role of Financial Manager for one of the divisions of the Company will focus on the management of staff as well as cost and management accounting processes

The improving and interpretation of financial reports to support improved business decision-making is critical

The successful incumbent will be responsible for implementing and fine-tuning systems and practices which can adapt to change and ensure viability for the organisation in the short and medium term

The individual must continuously innovate in terms of pricing models, financing assets and analysing profitability as part of a bigger Group of Companies
The role must contribute to Strategic Planning and translate strategy into a commercial and revenue generating environment

• Maintains Risk Reporting Data processes and data flows
• Creates solutions to meet customer demands
• Monthly financial management reporting and review
• Consults with line managers to plan, control and report on financial activities and performance of the area
• Management Accounting to provide line managers with information to improve decision-making
• Executes monthly financial accounting function, gathering, analysing and interpreting information

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Role Purpose

The WesBank Operations HOD forms part of the COO Management Committee and will be responsible for focusing on building, maintaining, and leading multiple teams of Operations Managers, professionals, and staff to execute the Banks sales administration processes, post sales service and processing strategy.

The HOD has overall accountability for the design, build and successful execution of the customer service, eNatis, Asset Repossession and Remarketing, Customer validations and Transmissions, Customer Refinance and Customer resolution capabilities across the WesBank Retail customer segment. In addition, the HOD Operations is a service provider for the eNatis and Asset Remarketing capabilities for the WesBank commercial customer segment.

The HOD Operations forms part of the WesBank Outsource management team and has overall accountability for the providing outsource service functionalities, listed above to the Toyota Financial Services and Volkswagen Financial Services.

Key Responsibilities Include:

• Drive strategic projects, change management and platform integration across operations. Ensure and encourage adherence to an operational framework of policies and procedures.
• Establish overall area budget that enables achievement of strategic intent of business.
• Manage budget to control expenditure and ensure the efficient use of resources.
• Develop and implement business measurement metrics to ensure performance is measured against financial goals agreed for the operational areas and performance against competitors.
• Develops operational efficiency and quality standards in line with the targeted financial performance of the business.
• Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner.
• Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels by putting the customer first and implementing service delivery and efficiency models.
• Define an integrated and cross-functional service value chain and consider consequences of future actions on the viability of the business including investigating and design of FSR Integration journeys.
• Create alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customers, reshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfaction.
• Establish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisation.
• Ensure that sales strategies are aligned across customer value proposition and actively pursue opportunities that may increase/or enable revenue growth.
• Design and develop business metrics to ensure sales processing is measured and exceeds industry expectations for customer finance applications and transmissions.
• Drive continuous improvement in customer finance application processes that prevent problems from arising in the future in a proactive manner.
• Define and implement a successful asset repossession and remarketing strategy for repossessed assets, including commercial and leisure assets.
• Establish best practice stock management and auction capabilities across South Africa. Ensure proactive management and consideration of alternate business models including digital auctions and NAV marketplace.
• Build and maintain strategic relationships with internal and external parties that enable a successful WesBank Stock and Auction Capability.
• Implement continuous improvement in auction administration that aims to proactively prevent problems from arising.
• Manage the integrated deployment of the eNatis capability into WesBank and partner businesses.
• Establish best practice processes and stock management in the eNatis capability and drive continuous improvement and automation.
• Drive strategic projects, change management and eNatis integration across WesBank and partners in conjunction with the Road Traffic Management Corporation.
• Build and maintain effective networks with internal and external eNatis communities including Government departments, Suppliers and Industry forums.
• Build and maintain strategic relationships with the TFS & VWFS Executive teams.
• Ensure successful execution of the service provided to the TFS and VWFS businesses.
• Ensure regular audits and surveys are done to measure and track business performance against financial goals.
• Align the People Development Plan with current and future operational requirements to support business strategy.
• Create an environment conducive to cross-functional skills transfer with a focus on continuous team and personal development.
• Manage performance of teams in areas of responsibility against expected delivery targets in area of accountability.
• Build management team succession plans for critical roles in own area and influence strategic resource planning.
• Promote the development of high potential talent by providing direction, support, sharing knowledge and industry expertise. Acts as a role model for life-long learning.

Role Requirements:

• A minimum of 5 years Senior Management experience and 8 years relevant experience within a similar work environment.
•  Relevant experience in business management automation, customer experience, key account management and deliverance of strategic projects is a minimum requirement.
• Willing to travel regionally and has a drivers’ license and own vehicle.

Minimum Qualification:   Bachelors’ degree in business management,

Preferred Qualification:   Honours Degree, Masters in Business Administration

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Job Description

To assist with the development and implementation of risk management plans and establishing risk-reporting requirements

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required Monitor own progress against development plan and measure impact of results