Fresh Positions at BCX

Core Description

• To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
• Provide support for Microsoft operating system related services.
• Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
• Manage and support Microsoft Azure Services
• Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
• Design, implement, review, and optimize Active Directory services.
• Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
• Identify and manage service-related risks.

Core Functional Skills & Capabilities

• Product Knowledge
• Result Orientation
• Communication
• Problem management

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience with exposure to financial service IT infrastructure

OR

• 5 years’ experience with exposure to financial service IT infrastructure

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Core Description

• To assist with a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. Will work under the technical expertise and guidance of Database Administrators within the team.

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Basein alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX ITSM system for request, incident, and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends, and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g., vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Contribute to monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots, or remote copy as applicable.

Core Functional Skills & Capabilities

• Product Knowledge
• Problem management
• Microsoft Office
• Relationship Building
• Database Management

Core Behavioural Competencies

• Job Match
• Analysing
• Coping with pressures & setbacks
• Following instructions & procedures
• Planning & Organising
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma in Information Technology

Additional Education -Preferred /Advantage

Experience

• 3 years experience in the administration of MS SQL Server databases.

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Core Description

• The provide administrative support during the execution of IT projects.  This includes the scheduling of meetings, maintenance of databases, monitoring project progress and general project administration

Key Deliverables / Primary Functions

• Assisting in the gathering of project information and register, including timeous logging and closing of all relevant installation incidents, of the project on the relevant systems.
• Continuously following up on project deadlines and issue status reports and providing detailed feedback to team members on project status, as and when required.
• Liaising with the relevant customer/s regarding project status on an ongoing basis.
• Maintaining an up-to-date and accurate project register with regards to risks, lessons learnt, etc.
• Arranging for technicians and other vendors to be on site for installations within the specified time.
• Getting and / or tracking approval from project managers for quotes that are submitted.
• Ensure that all purchase orders are received for approved orders

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Communication
• Microsoft Excel
• Analytical and Problem Solving

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Writing and Reporting
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience with projects administration

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Core Description

• Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes.
• Monitor and control the network to ensure its day-to-day stability.
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs.
• Monitor service levels and contribute to the development of standards and specifications.
• Test systems and keep records of technical details on network design, implementation plans and capital projects.
• Support users and Support staff
• Attend to IMACD’s (Installation, Modification, Addition, Change, Delete)
• Provide Network Administrator and Support
• Integrate Systems
• Vendor Engagement
• Compile HLD, LLD, RCA’s, Deployment Guides, Service Designs
• Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.

Core Functional Skills & Capabilities

• Integrated Business Solution
• Infrastructure Development& Support
• Proposal Management
• Relationship Building
• Business Partnership Management
• Risk Management
• Vendor Management
• Solution Architecture

Core Behavioural Competencies

• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action
• Persuading and Influencing
• Planning & Organising
• Entrepreneurial & Commercial thinking

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 10+ years’ experience in network engineering, of which 2 years at a senior level 
• Alternatively, 8 to 10 years’ experience in network engineering, of which 2 to 3 years is at a senior management level. 

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Core Description

• The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service performance, handling service requests, and coordinating with various teams to ensure timely resolution of issues. Ensure healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational and service excellence. Offer remote service management support to customers and the virtual team.

Key Deliverables / Primary Functions

• Monitor the performance and availability of services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Utilize performance-based dashboards to track service health and identify potential issues.  Ensure that customer orders (non-complex IMACDs and solutions) are timeously fulfilled.
• Serve as a central point of contact for service-related inquiries, incidents, and requests. Categorize and prioritize with the appropriate teams for resolution. Provide timely updates to stakeholders on the status of tickets, provide reporting on service level compliancy.
• Facilitate the resolution of service disruptions and incidents by following established incident management processes. Coordinate with technical teams to diagnose and address underlying issues, ensuring minimal impact on service delivery. Once a call is escalated by the customer, the SM need to track this until resolved with the service providers of which Openserve is by far the biggest.
• Assist in the management of changes to services and systems by evaluating proposed changes, assessing potential impacts, and coordinating implementation activities. Ensure changes are properly documented and communicated to relevant stakeholders.
• Identify opportunities for service improvement based on analysis of service performance data, customer feedback, and industry best practices. Collaborate with teams to implement process enhancements and service optimizations.
• Maintain accurate documentation of service configurations, procedures, and processes. Generate reports on service performance, incident trends, and key metrics to support decision-making and continuous improvement efforts.
• Communicate effectively with internal teams, external vendors, and customers to provide updates on service status, incident resolution, and upcoming changes. Act as a liaison between all stakeholders.

Core Functional Skills & Capabilities

• Time management
• Microsoft Office
• Interpersonal skills
• Contract Management
• Communication

Core Behavioural Competencies

• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Achieving personal work goals & objectives
• Planning & Organising

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 Years experience in a similar role within Service Delivery Management.

Or

• With 5 Years experience in a similar role within Service Delivery Management.

Certifications

• ITIL 3 or 4 will be advantageous