Fresh Positions at Capitec Bank

Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics

Education (Ideal or Preferred)

• Certification in Business Analysis or Similar

Knowledge and Experience

Minimum:

Experience:

• At least 5+ years’ experience in a similar business intelligence analyst role 
• Experience and knowledge of the ETL (extraction, transform, load) data flow
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Experience in analysing complex data sets to solve business challenges  
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure 
• Experience in building data visualisations using tools such as Power BI 
• A good understanding of database management, data warehousing, data mining and data visualisation. 
• Experience with stakeholder engagement  inc. senior management
• Experience in data quality and incident management  
• Understanding of agile project management and experience with tools such as Jira 
• Qualty assuring and oversight of the work of others.

Knowledge:

• Understanding of agile project management and experience with tools such as Jira 
• Knowledge and experience in using complex SQL to prepare and analyse data
• Knowledge and understanding of data privacy and security regulations and best practices 

Ideal:

• Probably experience as a business intelligence analyst within the Banking sector 
• Knowledge of change management principles and practices
• Knowledge and experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Knowledge and experience in change management methodology (ADKAR)  
• Knowledge and experience in lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
• Applied knowledge of User Experience (UX) reviews through customer interactions a customer, product services 
• Knowledge and experience in automation using software robots built on platforms such as UiPath or Alteryx 
• Programming/Coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
• Basic knowledge and experience is using Version Control (Git) 

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills

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About the role

• To provide direction and lead a data warehouse team responsible for the full product lifecycle of the software components in the central warehouse, to ensure successful delivery of the required functionality and maintenance related tasks within the Capitec Bank Data Operations.
• Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.

Minimum Experience

• Grade 12 National Certificate / Vocational
• At least 5 to 7 years’ engineering experience in data warehouse software development or at least 4 years engineering and 2 years’ experience in leading a technical team.
• Experience in warehousing, databases and stored procedure development
• Stakeholder relationship engagement and management
• Responsibility for delivery in a fast moving environment
• Incident and Problem management
• Work allocation, priority setting and delivery management
• Banking industry experience
• Business analysis and design
• Project Management principles and methodologies
• Systems Development Life Cycle (SDLC)
• Technology requirements:  SQL, AWS Redshift, Airflow, Control M, Power Bi, Jira

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - Programming

Knowledge

• Kimball methodology
• Warehouse data processing
• Agile principles and methodologies
• General business acumen
• Banking industry
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies
• Systems Development Life Cycle (SDLC)

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Purpose Statement

• To manage and control the Exchange Control (EXCON) function for Business Bank in line with regulatory and compliance requirements whilst also efficiently servicing client needs.
• To liaise with the South African Reserve Bank (“SARB”), Exchange Control Department on behalf of Business Bank.

Experience

Minimum:

• At least 2 years Exchange Control experience as a specialist with direct interaction with the SARB 
• Holding accountability for regulatory compliance in an exchange control environment
• Providing exchange control guidance and advice to different levels in an organisation, able to support appropriately

Ideal:

• Interacting with external Exchange Control stakeholders e.g. SARB

Qualifications (Minimum)

• National Diploma in Accounting - Financial Accounting or Accounting - Management Accounting

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Accounting - Financial Accounting or Accounting - Management Accounting

Knowledge

Minimum:

• Knowledge of legislation including SA Reserve Bank Exchange Control regulations and rulings
• Knowledge and understanding of the FIC Processes
• Good knowledge of SARB reporting requirements.
• The general treasury/exchange/banking environment
• Client service principles and standards
• Stakeholder engagement practices

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Analytical Skills
• Administration Skills
• Reporting Skills
• Planning, organising and coordination skills

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About the role

• This role is integral to Capitec’s Group Cloud FinOps function, with a primary responsibility for optimizing and modernizing Capitec’s cloud environment through advanced engineering solutions.
• This role benefits from exposure to a wide range of cloud services and product teams, thereby enhancing the individual's familiarity with diverse technologies and architectural patterns. We highly value innovative design thinking, a practical approach to implementing and managing engineered solutions, and a strong emphasis on incorporating feedback from internal stakeholders.
• The Cloud Engineer will be responsible for designing, implementing, and maintaining cloud infrastructure solutions primarily on AWS, with some involvement in Azure. This role requires a deep understanding of AWS services, as well as proficiency in infrastructure. The Cloud Engineer will also be responsible for developing and managing SQL queries and Python scripts to support data operations and build dashboards. The Cloud Engineer will act as an advisor within the team, providing recommendations and support to other departments and stakeholders. This role demands a proactive, motivated individual with a passion for continuous learning and the ability to manage themselves effectively.

Our ideal candidate has

• AWS Certified Solutions Architect Associate
• AWS Certified Cloud Practioner
• Hashicorp Terraform Certified Associate
• Proficiency in most notable AWS services such as EC2, RDS, Lambda-functions, DynamoDB, S3, CloudWatch and AWS QuickSights; and basic knowledge of Azure
• Relevant 3-year degree in Information Technology, Computer Science or any
• 3-5 years of relevant experience
• Strong background in DevOps practices

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About the role:

• We are seeking a Product Specialist to join our team, focusing on the management and automation of credit processes for a system housed on Salesforce called nCeno. Launched in 2022, the product is still evolving, and the team is working through challenges to enhance its capabilities. The role involves working closely with stakeholders on pre- or post-approval. You will be responsible for gathering and specifying requirements, ensuring that development stays aligned with those requirements, and facilitating communication between the business, credit teams, and developers.
• The role requires strong collaboration and project management skills, as you will walk stakeholders through the entire product journey—from requirement gathering to testing. The team currently works with external developers at nCeno. Salesforce experience or other workflow-based systems is highly desirable, along with a background in project delivery within the SDLC. The ideal candidate has a strong grounding as a Business Analyst and can manage requirements effectively, although they will not be responsible for solutioning.

Our ideal candidate has:

• 2-3 years’ experience as a Product Specialist OR 5 years experience as a Business Analyst.
• Credit product experience with either the pre- or post-approval function.
• Currently working with confluence to document and Jira for ticket allocation.
• Understanding of testing and able to assist and view test evidence
• Following Prince2 Principles.
• Manage stakeholder engagement whilst being able gather requirements and document them.
• Able to work within an Agile environment to break down deliverables into smaller pieces.
• Full lifecycle experience from requirements gathering to development and testing. (SDLC)

Ideal:

• Worked with salesforce before or has any certification.
• nCino experience would be beneficial.

Competencies:

• Care and passion for our people
• Earn and extend trust
• Simplify and make it easy
• Drive innovation mindset
• Lead with the "Why"
• Attract and relentlessly develop people
• Make decisions - faster and smarter
• Inspire optimism and persistence

Education:

• A relevant tertiary qualification in Project Management/Business Management
• Any business analysis certification

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Purpose Statement

• To derive risk insights and intelligence through data and analytics, and provide support to the Business Continuity and Risk Practitioner through:
• Maintaining an accurate and complete Group Operational Risk Loss Database to enable reporting on operational risk losses both internally and to the relevant Regulators.
• Understanding the principles and processes for gathering and classifying operational risk losses in the business.
• Incorporating external Operational Risk Loss events into the existing Operational Risk Loss Database.
• Enabling the creation and monitoring of appropriate Key Risk Indicators.
• Driving data quality and automation initiatives relating to Operational Risk.

Experience

Minimum:

• At least 2-3 years’ experience in data analysis in a Risk management environment

Ideal:

• 3+ years’ experience in data analysis, in a Risk management environment
• Experience in an analytical capacity within the financial services / banking industry
• Previous experience in Visual Basic and SQL or SAS would be advantageous

Qualifications (Minimum)

• Bachelor's Degree in Finance or Statistics

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Finance or Statistics

Knowledge

Minimum:

• Risk and control knowledge
• Understanding of key business processes and functions and an understanding of key risks in these areas
• Data analytics and data visualisation tools and techniques.

Ideal:

• Mature understanding of enterprise risk management in the banking industry

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills
• Problem solving skills

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Purpose Statement

• To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to 
• The Team Leader is also a Representative (REP) appointed by the bank. 

Experience
Minimum:

• Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment in a leadership role. 

Ideal:

• Credit Life and Funeral Insurance experience (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum

• General Microsoft Office systems 
• Leadership Principles
• Client Service
• Credit Life and Funeral Cover Insurance claims, but may include additional products in the future as the bank expand its product range 
• Credit life cover includes the full claims assessment process for retrenchment, unemployment, temporary loss of income, death and permanent or temporary disability. It may from time to time include other ex gratia payments as confirmed by the Policy owners.
• Funeral cover includes assistance gathering the minimum required documents and communication with clients relating to their claim status

Ideal:

• Capitec Bank policies, including:
• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers, insurers and re-insurers
• Working knowledge of Capitec Bank's integrated systems, structure and infrastructure 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Numerical Reasoning skills
• Negotiation skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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About the role

• To design, develop, configure, and maintain automation and integration to systems across the Systems Development Lifecycle which are aligned to business processes and relevant internal and external governance. 
• To provide technical system support and query resolution and liaise with system parties to ensure timely resolution of technical issues.

Minimum Requirements:

• A relevant tertiary qualification in Information Technology - Computer Science or Information Systems
• 4 - 6 years’ experience in Systems Design and Analysis within the functional area
• Advanced knowledge of Systems Analysis Methodologies
• Proven experience in systems analysis or a similar role, preferably within the banking or financial services industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of system architecture, design principles, and software development life cycle (SDLC).
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Solid experience with SQL

Knowledge

Advanced knowledge and understanding of:

• SQL
• AWS
• Technical card skills – VISA or Mastercard
• Project Management and coordination:
• MS SQL (including Data Management)
• Web Services

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About the role

• This role is integral to Capitec’s Group Cloud FinOps function, with a primary responsibility for optimizing and modernizing Capitec’s cloud environment through advanced engineering solutions.
• This role benefits from exposure to a wide range of cloud services and product teams, thereby enhancing the individual's familiarity with diverse technologies and architectural patterns. We highly value innovative design thinking, a practical approach to implementing and managing engineered solutions, and a strong emphasis on incorporating feedback from internal stakeholders.
• The Cloud Engineer will be responsible for designing, implementing, and maintaining cloud infrastructure solutions primarily on AWS, with some involvement in Azure. This role requires a deep understanding of AWS services, as well as proficiency in infrastructure. The Cloud Engineer will also be responsible for developing and managing SQL queries and Python scripts to support data operations and build dashboards. The Cloud Engineer will act as an advisor within the team, providing recommendations and support to other departments and stakeholders. This role demands a proactive, motivated individual with a passion for continuous learning and the ability to manage themselves effectively.

Our ideal candidate has

• AWS Certified Solutions Architect Associate
• AWS Certified Cloud Practioner
• Hashicorp Terraform Certified Associate
• Proficiency in most notable AWS services such as EC2, RDS, Lambda-functions, DynamoDB, S3, CloudWatch and AWS QuickSights; and basic knowledge of Azure
• Relevant 3-year degree in Information Technology, Computer Science or any
• 3-5 years of relevant experience
• Strong background in DevOps practices

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About the role

• To contribute to the design and development of new applications / systems to meet the business requirements of the product line environment. 
• To analyse business or system requirements and data to enhance understanding of the product line environment.
• To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing products and systems.

Our ideal candidate has:

Experience:

Minimum:

• At least 4 years’ proven experience within management information systems (MIS) | data warehousing |  data transformation/ systems analysis together with a relevant 3 year tertiary qualification 

OR

• At least 4-6 years’ proven experience within management information systems / system analysis
• Proven experience in:
• A relational data warehouse e.g. SQL server, Oracle etc., and tools that enable ETL and orchestration. 
• Testing methodologies

Ideal:

Proven experience in:

• Cloud Environment 
• Experience working in an AWS environment as well as with AWS Technologies
• Data Analysis
• Orchestration technologies

Knowledge:

Minimum:

• IT systems development processes (SDLC)
• ETL processes
• Rational database system and cloud data warehousing 
• Dimensional modelling
• Standards and governance
• Testing practices 
• SQL

Ideal:

• Data architecture (technical design and implementation processes)
• DPLC
• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA) 

Education (Minimum)

• A relevant tertiary qualification in Information Technology or Data Analysis

Education (Ideal or Preferred)

• A relevant degree in Data Engineering
• Certification in Data Warehousing

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

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Purpose Statement

• To design, develop and deploy reporting and analytical solutions to support and enhance business decisions through processing and converting data into actionable insights, delivered in report form, using the Capitec reporting and analytical tools (software) of choice.

Experience

Minimum:  

• At least 4 years’ experience implementing innovative BI solutions leading to clear business decisions and benefits, including
• At least 4 years’ experience in data analysis, including experience in and understanding of database structure design and data extraction principles (ETL). 
• At least 4 years’ experience working with any visualisation tools of which 2 years is on Power BI (DAX, M) 
• At least 4 years' experience in SQL (Postgres, MySql, MS SQL) which involved cleaning, enriching, transforming , data mapping, data aggregation, and data normalization that is suitable for data analysis.
• Working with product development life cycle and Agile frameworks
• Experience managing projects own work and initiatives from start to finish, including planning, scoping, budgeting, and timeline management.

Ideal:

• Data analysis methodologies or BI development in a various industries (i.e. financial/banking environment including financial, insurance, telecommunications and risk industries)

Qualifications (Minimum)

• A relevant degree in Statistics or Finance

Qualifications (Ideal or Preferred)

• Certification in AWS Practitioner

Knowledge

Minimum: 

• Overall good understanding and application of BI and Data Warehousing best practice
• Overall good understanding in Python or R (or any other relevant programming language)
• Expert in the field of BI development (reports, dashboards, data visualisation, etc.)
• Extensive knowledge of BI/reporting and analytical tools
• In depth knowledge of BI environments, solutions and implementations (end-to-end BI architecture and technologies)
• In depth knowledge in the field of data analysis methodologies (Descriptive-,Diagnostic-,Predictive-,Prescriptive Analytics)
• Knowledge of both waterfall and agile development approaches
• Knowledge of SQL query language: Preferably AWS services (Redshift, Athena, DataLake, Python, PostgreSql, MySQL) or MS Technologies (Azure services, SQL, SSAS) 
• A good understanding of design and user experience principles
• Understanding of Agile principles 

Ideal:

• Extensive knowledge of Power BI services (including Advanced AI and ML, and Cognitive services within the Power Platform)
• Working knowledge of the AWS ecosystem and services
• Analysis/report development in a financial/banking environment 

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Problem solving skills
• SQL Skills