Fresh Positions at Santam Insurance

What will make you successful in this role?

Duties and responsibilities:

• Underwrites policies according to the underwriting guidelines
• Conduct risk assessments and decide to accept or decline risk 
• Rate policies in keeping with underwriting guidelines
• General enquiries such as but not limited to cover, products, processes etc.
• New business, renewals, endorsements and quotes
• Request, obtain and/or provide brokers with all required information and/or documents
• Analyse client's portfolio
• Apply effective renewal terms and corrective action on completed or unprofitable policies 
• File all relevant documentation electronically
• Cancellations (Follow retention processes)
• Refunds and Raise invoices
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• report any suspected fraud , misrepresentation and/or dishonesty
• Keep accurate record of own activities

Qualification and Experience

• Matric
• FAIS Compliant
• NQF4 Qualification in short-term insurance
• RE5
• 1 year administrative experience
• 2 years personal lines underwriting 

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JOB DESCRIPTION

• he incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.). This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.

PRINCIPLE ACCOUNTABILITIES

• Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
• Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
• Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
• System troubleshooting and maintenance
• Installation of software (from operating systems through to applications) across environments
• Management and leadership of the IT4IT Team

General Functions

• Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
• Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
• Identification of potential risks / issues and give input into risk plan
• Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support. 
• Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
• Manage, mentor and support the rest of the IT4IT Team.

Quality Assurance

• Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
• Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum of 3-5 years relevant experience
• Working experience with Windows & Redhat Linux.
• Working experience with Atlassian DataCenter and clustering.
• Proficient in development languages such as Java and Python.
• Experience with CI/CD (continuous integration, continuous delivery) tools
• Experience in application development, version control, support and release management
• Experience with Docker and Kubernetes for container management and orchestration.
• Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
• Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

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What will you do?

• To focus on the technical development, maintanence and implementation of pricing models, ensuring accountability for profitability. This also includes maintaining and refining existing risk-based pricing models across all products within SCS, ensuring SCS pricing governance and controls are followed and that all the sign-off processes are adhered to before pricing models are implemented

Key accountabilities and responsibilities include:

• Execute pricing strategies aligned with business objectives to ensure profitability for SCS while remaining competitive in the market
• Build, maintain and implement scientific risk pricing models, ensuring pricing models are regularly updated through ongoing refinements and testing
• Build pricing adequacy reporting framework
• Apply advanced actuarial/statistical techniques using modern technology tools in analysing data and implementing pricing initiatives.
• Technical pricing innovation and improvement on existing models to achieve short-term and long-term business targets
• Ensure governance process are followed
• Input into product development and business processes where required

What do you need?

• Bachelor’s degree in actuarial science, statistics or similar qualification
• Nearly qualified actuary, good progress with actuarial exams or similar 
• Proven track record of at least 4 years’ experience within short term insurance pricing environment.
• Good knowledge of Commercial and Personal products is advantageous.

Skills

• Technical pricing skills
• Management of a pricing team
• Skilled in leading and coaching staff to keep pricing talents engaged and productive
• Excellent English communication & report-writing and presentation skills
• Establish interpersonal relationship, negotiating and networking skills
• Ability to influence
• Ability to work under pressure with appropriate prioritisation skills
• Results-orientated and deadline driven
• Analytical skills and problem-solving abilities
• Creativity and ability to innovate and find new solutions to new challenges
• Able to organise own and others’ workloads to achieve priorities and objectives
• Demonstrate capability to think of the organisation holistically
• Empowering others