The Lindt & Sprüngli Group - premium chocolate for more than 175 years
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During 175 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creativ...
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Position Purpose
Responsible for building, elevating and maintaining strong relationships with key accounts, positioning Lindt as thought leader for Premium chocolate category. Own customer P& L and leverage cross functional team to deliver sustainable profitable customer growth.
Key Responsibilities
- Delivering Lindt growth through customer by delivering Lindt product at the right place, right price
- Understanding, translating and integrating customer strategy into joint business growth drivers
- Good negotiation skills and the ability to foster relationships with customers
- Facilitate communication with customers and build long-term relationships to achieve business goals
- Network with key customers to identify and address specific needs
- Organized and able to analyze performance metrics
- Set, deliver and monitor account growth metrics, including ownership of account forecast & promotional effectiveness
- Playing an integral role in new business pitches and hold responsibility for effective on-boarding of new clients
- Act as the liaison between customers and internal teams ensuring customer requirements are met
- Design and sell plans to customer, integrate customer plan to enable regional sales managers and their teams to increase sales and profitability.
- Identify and attract prospective strategic customers
- Negotiate trade terms contracts
- Maintain high customer ratings as monitored by Advantage monitor group and inline with Lindt standards
- Work with cross functional teams including Field Sales, Accounting & Finance, Marketing/Trade marketing, Supply Chain and Customer Service departments do deliver customer growth objectives
- Deliver new products to market successfully
- Manage and participate in Cross-Functional team targets
- Lead and participate in design and adjustments of business processes
Key Performance Measures
- Sales Growth
- Customer profitability
- Share growth
- Customer Ranking
Key Stakeholders
Internal
- Marketing
- Trade Marketing
- Supply Chain
- Business Operations
- Customer Service
External:
- Customer Buying & Commercial team
- Customer Buying leadership team
- Customer cross functional team – demand planning, accounts & marketing
Requirements
- Proven work experience as a National account manager of 5+ years
- Experience in key account management, X-functional team management and customer value creation
- Ability to identify new business opportunities & build bottom up
- Understanding industry trends and integrating them into business solutions & strategy
- Demonstrable experience in negotiating and meeting client’s requirements
- In-depth understanding of sales performance metrics, category metrics and the 4Ps of marketing
- Hands on experience with Full MS Suite
- Excellent story telling through numbers & data
- Excellent analytical and data understanding skills
- Excellence prioritization & planning skills
- Excellent communication skills
- Excellent presentation skills
- Great forecasting skills
- Promotional planning & analysis skills
- Digital & Omnichannel savvy
- Ability to lead and motivate team members
- Availability to travel as needed
- Bachelor’s degree in commercial related field or Business Administration or relevant field experience
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Position Purpose
Responsible for working with various departments at Lindt South Africa with focus on - Retail and Marketing, assisting with day-to-day queries, analysis on sales/profitability, providing support as well as producing information to enable management to make key decisions. Responsible for elements of the month end process, budget process, financial forecasting and assessing investment opportunities.
Key Responsibilities
- Review the forecast monthly by brand, channel and customer in collaboration with sales leaders and supply chain;
- Support the CFO and Head of Commercial Finance with budget and forecasting processes, month end reporting, and ad-hoc reporting requirements and IT related projects;
- Support the Director of Retail, D2C and Business Development via business partnering, analysis, opportunity assessments and quarterly performance reviews;
- Develop and maintain accurate retail store contribution statements;
- Ensure all pricing, promotions and for retail stores are reflected accurately in SAP;
- Investment requests for new retail stores;
- Forecasting and reporting on entire retail store P&L;
- Develop and maintain trackers on retail KPIs (e.g. labour hours, OT tracking, promo tracking etc.);
- Monitor monthly marketing and trade spend in comparison with Budget and latest estimates;
- Forecasting and reporting on entire L&S South Africa advertising and consumer promotion spend;
- Parter with the Director of marketing to assess the effectiveness of current processes and to suggest and implement improvements;
- Assist product managers with the costing for new product development;
- Administrator for the business intelligence warehouse (IBM Cognos);
- Analyze and recommend promo mechanics across brands to improve efficiency and uptake;
- Provide accurate views on risks and opportunities
Personal Characteristics
- Needs to have excellent attention to detail;
- A high level of interpersonal skills and ability to engage, communicate and influence internal and external stakeholders at all operational levels;
- Methodical and structured approach to tasks;
- Able to set priorities and clear targets;
- High flexibility; and
- Able to grow with the level of responsibilities and with the size and structure of the business.
Requirements
- University degree and ideally studying towards the CIMA degree;
- A minimum of 2 years experience in a finance analytical role;
- Highly numerate with excellent analytical skills and attention to detail;
- Experience in the area of Accounting/Controlling or internal / external audit with strong retail and marketing interest.
- Excellence Excel skills.
- SAP experience considered to be an advantage.
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Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals
Customer Service and Sales
- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop, and over the phone.
- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
- Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
- Awareness of daily sales budgets, and actively upselling to increase customer transaction spend.
- Inform all customers of current in-store promotions, events, and directed information.
- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
- Serving more than one customer at a time, acknowledging, and communicating at all times
- Multitask between completing store operational tasks and serving customers.
- Processing the customer orders through the POS, cash handling, and credit card transactions
- Own and manage individual tills, including counting floats and performing end-of-shift till procedures.
- Preparing big customer orders
- Ensure complaints are addressed immediately by informing the Manager on duty.
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
- Restocking and cleaning through the day
Product Knowledge
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging, and category performance knowledge
- Comply with product management and handling procedures.
- Compliance to food and hygiene and safety standards by practicing good hygienic practices.
General
- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
- Record sampling and wasted products actively quality control products.
- Perform open and closing procedures, signing off the checklist.
- Perform cleaning duties signing off checklist.
- Perform temperature readings signing off the checklist.
- Maintain clean, tidy working areas at all times.
- Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
- Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
- Accepting courier deliveries and confirming all items are received against invoice.
- Assisting in monthly stock counts
- Unpacking, moving, and restocking products
- Using all instore equipment, machines, and appliances
Work, health, and safety
- Comply with all work health and safety requirements.
- Report damaged or dangerous equipment or property to management
Manual Handling
- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
- Moving stock from storerooms to the front of the house.
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand.
- Responsible and accountable in achieving individual goals and budgets.
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team.
- Immaculate grooming with excellent personal hygiene.
Skills & Knowledge
- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions.
Requirements
- Previous experience in customer service
- Previous experience in a similar retail environment
- Grade 12
- Proficiency in Microsoft Office (specifically Excel and Powerpoint)
- Confident and Interactive with a friendly disposition
go to method of application »
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Customer Service and Sales
- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
- Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
- Awareness of daily sales budgets, actively upselling to increase customer transaction spend
- Inform all customers of current instore promotions, events and directed information
- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
- Serving more than one customer at a time, acknowledging and communicating at all times
- Multi task between completing store operational tasks and serving customers
- Processing the customer orders through the POS, cash handling and credit card transactions
- Own and manage individual tills, including counting floats and performing end of shift till procedure
- Preparing big customer orders
- Ensure complaints are addressed immediately by informing the Manager on duty
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
- Restocking and cleaning through the day
Product Knowledge
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging and category performance knowledge
- Comply with product management and handling procedures
- Compliance to food and hygiene and safety standards practicing good hygienic practices
General
- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
- Record sampling and wasted products actively quality controlling products
- Perform open and closing procedures, signing off checklist
- Perform cleaning duties signing off checklist
- Perform temperature readings signing off checklist
- Maintain clean, tidy working areas at all times
- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
- Accepting courier deliveries and confirming all items are received against invoice
- Assisting in monthly stock counts
- Unpacking, moving and restocking products
- Using all instore equipment, machines and appliances
Work, health and safety
- Comply with all work health and safety requirements
- Report and damaged or dangerous equipment or property to management
Manual Handling
- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
- Moving stock from storerooms to front of house
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand
- Responsible and accountable in achieving individual goals and budgets
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team
- Immaculate grooming with excellent personal hygiene
Skills & Knowledge
- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions
Requirements
- Grade 12
- Proficiency in Microsoft Office (specifically Excel and Powerpoint)
- Previous experience in customer service
- Previous experience in a similar retail environment
- Confident and Interactive wth a friendly disposition.
- Polite and Patient
go to method of application »
Position Purpose
To ensure the accounting function is managed efficiently by ensuring reconciliations for our Retail business sector is managed on SAP and costs allocated to the correct general ledger expense accounts as well as managing and overseeing Finance processes such as Petty Cash, Cash to Bank, Card to Bank etc.
Key Responsibilities
Build and maintain sound business relationship with:
- Fellow Finance Team (Credit Control, Accounting and Finance Manager)
- Other departments and senior management; and
- 3rd Parties (SARS, auditors, consultants).
- Manage Retail Accounts Mailbox
- Ensure all Petty cash and credit card expenses are valid and process to correct general ledger expense accounts and cost centers.
- Upload of HSBC Bank Statements into SAP
- Post prepayment expenses and prepare a monthly prepayments schedule and reconciliations.
- Expense monthly POS (Point of Sale) Display COGS as per Trade Marketing Tracker.
- Ensure daily MICROS in store cash-up and end of day are done timeously and accurately.
- Weekly and monthly reconciling of MICROS actual banking to HSBC.
Monthly preparation of Retail Reconciliations
- Cash to Bank
- Card to Bank
- EFT
- Float
- Netflorist
- Mr D
- Uber Eats
- Vendors as may be directed by the financial accountant and financial manager
- Cash collection administration for Retail Stores as and when applicable
- New Store Opening and Closing finance support
- Ensure SAP NNTS (Net Net Trade Sales) matches MICROS NNTS (Net Net Trade Sales) at all times.
- Retail Turnover Certificates – Preparation and Send out.
- Monthly Retail Petty Cash Claims verified and posted.
- Monthly Rental invoices are posted and reconciled – IFRS 16 Schedule
Take full ownership of the following accounting functions:
- Fixed assets.
- Depreciation
- Update Monthly CAPEX report
- Update monthly fixed asset register
- Prepayments booking, expensing and reconciliations
- Recurring Journals
- Display cost of goods sold (Display COGS)
- Clear outgoing and incoming bank clearing accounts on a weekly basis.
- Prepare monthly VAT reconciliation and Vat audit documents.
- Prepare ad-hoc manual and retail invoices and purchase orders.
- Assist Finance Manager in compiling LICS (Lindt Internal Control System) Retail controls and self-assessments.
- Assist the Finance Manager and Financial Accountant in forecasting, budgeting and month-end reporting process and any other ad-hoc requests in line with business requirements.
- Assist PWC at interim and year-end audit in accounts payable and operational expenditure.
- Assist CFO, Finance Manager, Financial Accountant, Supply Chain Manager, and Planner on a daily basis with any ad-hoc work that comes up
- Model the financial impact of initiatives and make appropriate recommendations.
- Maintain and reconcile the retail rental tracker.
Personal Characteristics
- Excellent interpersonal and communication skills;
- Ability to work under pressure;
- Reliable, loyal, trustworthy, honest;
- Attention to detail; and
- Good organizational skills with the ability to work both independently and as part of a team whilst prioritizing workload
Requirements
- 2 years’ experience in Financial Accounting environment advantageous
- BS diploma or degree in Finance, Accounting, Business Administration or equivalent qualification
- Strong Excel skills
- Highly numerate with excellent analytical skills and attention to detail
- Previous experience gained within International FMCG environment advantageous
- Strong MS (Outlook, Excel, Word) skills
- SAP experience considered to be a distinctive advantage
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Position Purpose
To assist in the production of quality fresh line products according to Lindt’s standards, assist in the presentation and selling of products to the public. Assist in the facilitation of classes to Chocolate enthusiasts and in offering them the Lindt experience.
Key Responsibilities
- Assist in the Production of Fresh line products for Studio resale
- Assist with the facilitation of classes when required
- Assist in the facilitation of the Lindt Difference introduction to interested customers
- Assist with the setup of classes
- Assist with making sure all equipment and ingredients are available for class setup
- Record quantity of products used in the production of fresh produce
- Assisting customers in the boutique if and when required
- Assist with the cleaning of the Studio after classes take place
- Assisting with the recording of stock levels
- Assist with or complete when required the Cash up and banking of the boutique in the absence of Chocolate Advisor
Requirements
- Be able to work Flexible hours if and when required
- Have a keen interest in the Chocolate Confectionery industry
- Passion for interacting and working with people
- Producing outstanding quality of work
- Be well-spoken and neatly presented at all times
- Be a brand ambassador
- Have outstanding Verbal Communication skills
- Be able to work independently and mostly without supervision
- Be able to function well under pressure
go to method of application »
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals
Customer Service and Sales
- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop, and over the phone.
- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
- Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
- Awareness of daily sales budgets, and actively upselling to increase customer transaction spend.
- Inform all customers of current in-store promotions, events, and directed information.
- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
- Serving more than one customer at a time, acknowledging, and communicating at all times
- Multitask between completing store operational tasks and serving customers.
- Processing the customer orders through the POS, cash handling, and credit card transactions
- Own and manage individual tills, including counting floats and performing end-of-shift till procedures.
- Preparing big customer orders
- Ensure complaints are addressed immediately by informing the Manager on duty.
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
- Restocking and cleaning through the day
Product Knowledge
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging, and category performance knowledge
- Comply with product management and handling procedures.
- Compliance to food and hygiene and safety standards by practicing good hygienic practices.
General
- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
- Record sampling and wasted products actively quality control products.
- Perform open and closing procedures, signing off the checklist.
- Perform cleaning duties signing off checklist.
- Perform temperature readings signing off the checklist.
- Maintain clean, tidy working areas at all times.
- Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
- Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
- Accepting courier deliveries and confirming all items are received against invoice.
- Assisting in monthly stock counts
- Unpacking, moving, and restocking products
- Using all instore equipment, machines, and appliances
Work, health, and safety
- Comply with all work health and safety requirements.
- Report damaged or dangerous equipment or property to management
Manual Handling
- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
- Moving stock from storerooms to the front of the house.
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand.
- Responsible and accountable in achieving individual goals and budgets.
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team.
- Immaculate grooming with excellent personal hygiene.
Skills & Knowledge
- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions.
Requirements
- Previous experience in customer service
- Previous experience in a similar retail environment
- Grade 12
- Proficiency in Microsoft Office (specifically Excel and Powerpoint)
- Confident and Interactive with a friendly disposition
Method of Application
Use the link(s) below to apply on company website.
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