Chocolate Advisor 108-hour 4-month fixed term (Canal Walk Boutique) at Lindt and Sprungli

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop, and over the phone.
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
• Awareness of daily sales budgets, and actively upselling to increase customer transaction spend.
• Inform all customers of current in-store promotions, events, and directed information.
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers.
• Processing the customer orders through the POS, cash handling, and credit card transactions
• Own and manage individual tills, including counting floats and performing end-of-shift till procedures.
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty.
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures.
• Compliance to food and hygiene and safety standards by practicing good hygienic practices.

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
• Record sampling and wasted products actively quality control products.
• Perform open and closing procedures, signing off the checklist.
• Perform cleaning duties signing off checklist.
• Perform temperature readings signing off the checklist.
• Maintain clean, tidy working areas at all times.
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
• Accepting courier deliveries and confirming all items are received against invoice.
• Assisting in monthly stock counts
• Unpacking, moving, and restocking products
• Using all instore equipment, machines, and appliances

Work, health, and safety

• Comply with all work health and safety requirements.
• Report damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
• Moving stock from storerooms to the front of the house.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand.
• Responsible and accountable in achieving individual goals and budgets.
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team.
• Immaculate grooming with excellent personal hygiene.

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions.

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition