Fresh Roles at Nexio

ROLE PURPOSE

• This person will support Nexio production Infrastructure and VIP Desktop Support.
• The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching

go to method of application »

OVERVIEW

Our client requires technical specialist to work within a fault management environment to provide high level technical support.

ROLE AND RESPONSIBILITIES:

A Technical Specialist is responsible for the following: 

• Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults
• Detect, investigates, and manage faults and service degradation on the technology infrastructure and application.
• Communicates faults to Technology teams and document fault cause and resolution details.
• Attend weekly meetings with third parties and provide latest update on open incidents.
• Manage operations service level agreements commitments
• Lead operational engagements for continual improvements and onboarding new services to the environment
• Identify potential Risk and issues the ANOC environment and provide in reporting & solutions
• Compile, Analyze and Present technical reports.

KEY PERFORMANCE INDICATORS: A technical Specialist has the following deliverables:

• Build relationships - Work collaboratively with others, inside and outside Supplier, and at multiple levels within the organization. Meet commitments and build trust. Develop positive working relationships.
• Maintain Infrastructure Availability - Identify and resolve malfunctions that are negatively impacting services.
• Learn Troubleshooting - Initiate troubleshooting sessions that involve cross functional teams.
• Contribute to knowledge base - Document new knowledge gained from experience to the central database for use by teams
• Manage SLA deliver - Oversee Level 1 team productivity against SLA. Identify improvement opportunities and implement them.
• Create and Analyse Reports - Develop reports that enable business to see performance of team, SLA data, Patterns of alarms and incidents and incident reports.

Qualifications & Education Requirements

• Matric
• NFQ level 6 (Diploma) - (Engineering / Information Technology/ Computer Science / Information Systems).
• ITIL Foundation or similar certification (Advantageous).
• N+, A+, AWS(Advantageous).

Experience Required

• Must have some type of IT Certification background
• IT knowledge (A+/N+/Windows Server Admin/Microsoft Office)
• ITIL 4 Foundation or an overview or understanding thereof (especially Incident management)
• Experience in performing information technology related troubleshooting
• Experience with network management applications
• Back end and/or systems related experience
• Basic network knowledge and experience
• Experience and/or knowledge of:
• Operating Systems
• Databases

Knowledge and Skills Required

• Analytical
• Leadership skills
• The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Willingness to assist with additional tasks given to the team.
• Interpersonal skills
• Good communication skills
• Behavioural traits such as attitude and motivation
• Time management

Special Requirements

• Most important, be prepared to perform in a 24/7 environment, shift work, standby and overtime
• Must be prepared to work outside of “working hours”.
• Must be able to report to different reporting lines simultaneously.

go to method of application »

ROLE PURPOSE

• This person will be responsible for providing professional and specialised network installation and support services to the Sales division, to provide network installation and support that meet our customer needs, in particular the IT LAN / Wireless environment

ROLE REQUIREMENTS
The Network Engineer will be responsible for all or part of these areas:

• Installation of network LAN/Wireless solutions
• Support of network LAN/Wireless solutions
• Troubleshoot network issues, ensure network security, create and configure network solutions
• Deploy best practices, standards, and processes to deliver network ICT solutions
• Technical implementation of network proposals
• Assess customer Network performance
• Provide 1st and 2nd line network support

JOB SPECIFIC REQUIREMENTS

• Conduct technical LAN / wireless consultations to customers
• Provide Technical Consultation to Account Managers and Project Managers
• Facilitate customer technical LAN / wireless workshops
• Provide internal technical product training / updates to peers and Sales team
• Keeping LAN / wireless certification up to date
• Knowledge of LAN / wireless standards
• Knowledge of Cisco / Meraki / Ruckus LAN / wireless products essential
• Ability to work in high stakes environments with multiple senior stakeholders and with a cross industry focus

QUALIFICATIONS & EXPERIENCE

• Matric Certificate essential
• Cisco Certified Network Associate (CCNA) or equivalent
• 2-4 years relevant experience essential within telecommunication industry
• 2-4 years in the IT industry and/or a system/network admin role.
• 2-4 years working experience with LAN / wireless products / solutions
• 2-4 years working experience in related LAN / wireless technologies

COMPETENCY REQUIREMENTS

• Must have comprehensive knowledge with Cisco LAN / wireless products (or equivalent)
• Design and implementation of network and wireless infrastructures
• Working knowledge of Radius, Active Directory and Location Based Services like Cisco CMX or Ruckus vSPOT.
• Detailed networking implementation skills with in depth knowledge
• Strong passion for LAN / wireless methodologies
• Excellent communication skills
• Pro-active and innovative
• Communications and Presentation skills
• Attention to detail
• Customer service skills
• Results driven

go to method of application »

ROLE REQUIREMENT

 Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The Security Specialist uses his/her technology expertise and training to ensure that the organization’s cyber essentals and security platforms’ housekeeping are in place covering specifically endpoint secruity (using the likes of Trend, or Symantec or Microsoft) and patching (using SCCM, or similar).
 Impacts on Customer satisfaction and confidence in the Nexio Security Operations and service level performance. Impacts on the profitability of the Security Service.

The job roles and responsibilities are as follows:

• Endpoint Protection and Patching includes delivering on these Services based on an agreed SLA: Platform Operations, Platform Housekeeping, Policy & Configuration Administration, Platform Optimisation, Service Monitoring, Service Request Fulfillment, and Reporting
• Ensure that the Endpoint Protection and Patching environment services are running. Remediate or escalate any issues regarding availability of capabilities or services
• Deploying, configuring and Maintaining all aspects of SCCM
• Management of security in SCCM
• Effectively troubleshoot issues in the SCCM infrastructure and managed Desktops
• Daily and Weekly Health checks of the environment, highlighting any urgent action required
• Maintaining Standard Operating Procedures and Documentation
• Monitor configurations implemented remain per Design covering Access control, Endpoint Protection and Patching policies, rules and use cases, Alerts and alarms and Integrations
• Monitoring and managing harmful endpoint malware threats, and Endpoint Protection and Patching misconfigurations which could cause the degradation of business-critical services and affect large scale of users and impacts the customers’ reputation, financials and employee productivity
• Validate and update initial tickets on Security raised by the Customer in the relevant Service Desk
• Further troubleshooting on Security tickets raised
• Monitor incoming event queues for potential security incidents using defined operational procedures
• Perform a further investigation of potential incidents, and escalate or close events as applicable
• Validate investigation results, ensuring relevant details for further analysis

Qualifications & Experience

• 10 years’ experience in working with System Centre Configuration Manager (SCCM), and a further 2 years’ track record as a Security Specialist in an established Security Operations Team 
• Advanced experience with SCCM 2012 or newer versions 
• Matric Certificate 
• Bachelor’s degree in information technology, computer science, or related field 
• Working knowledge of SQL databases and experience generating SQL queries 
• Working knowledge of network protocols and standards 
• Scripting experience  
• Intune experience also advantageous 
• IT Infrastructure certification e.g. SCCM 2012+, Microsoft Defender for Endpoint and Operating System certification, Office Suite, Power BI

LEADERSHIP COMPETENCY REQUIREMENT

• Basic knowledge of networks technologies (protocols, design concepts, access control)
• Basic knowledge of security technologies (endpoint protection, SCCM)
• Basic IT infrastructure technical and problem-solving skills
• Good communication skills, both written and oral
• Team player
• Analytical skills
• Report writing skills
• Good verbal communication skills
• Good team management skills
• Good verbal and written communication
• Threat intelligence research skills