Fresh Vacancies at Cape Town International Convention Centre

Job description

The main purpose: 

• The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access.
• Patch rooms are to be checked and maintained on a daily basis ensuring service availability.
• The position will be exposed to and gain technical, support, infrastructure and operational experience. Installation, maintenance and removal of other IT infrastructure such as switches, cabling, cabinets, computers and point-of-sale machines. The role will be exposed to a number of technologies and best practices as the department supports an extensive infrastructure, internal staff and event customers. Given the size of the complex, the IT Technician spends a significant amount of time on the floor in the venue and this is not a desk bound position. There are always projects in progress and the role will often work with the team as a project resource. The operational hours are largely dependent on the events taking place which does at times require one to work over the weekends or late / early shifts.

ICT Support – All ICT support and event services (Internet, email, Wi-Fi, mobile, network, printing, digital signage, telephone, ICT infrastructure)

Reporting to the: ICT Service Delivery Manager

Key responsibilities will include but are not limited to:

ICT Systems Maintenance

• Ensure all Telecommunications, Local Area Network (LAN), Wide Area Network (WAN) and Wireless systems are operational
• Installation and maintenance of network / communication cabling, supporting infrastructure, wireless infrastructure
• Ensure all supporting integrated systems are operational
• Install test and ensure the prompt provision of all telecommunications, data-networks and IT equipment to clients
• Develop a plan of regular preventative maintenance of all cabling, patch rooms and ancillary infrastructure systems
• Perform regular documented maintenance and performance tests of all cabling and ancillary infrastructure systems
• Ensure prompt and accurate documentation and billing of all ICT services supplied to clients

Operational Support

• Ensure that all ICT services provided by external service providers are operational and report all risks and potential failures
• Identify opportunities for revenue enhancement, cost reduction, and production efficiency
• Monitors the work of outside contractors to ensure set standards are adhered to and all work is conducted in a safe and respectful manner ensuring no damage to existing infrastructure
• Identify and report risks to the Head of ICT
• Provide on-site IT and ICT hardware and software support to local users and clients
• Facilitate the access of contracted service providers to secured venues
• Ensure that all work performed is documented and logged accordingly
• Ticket Management
• Ensure tickets are logged for work required
• Ensure tickets are logged for all work performed
• Tickets assigned to individual timeously
• Tickets updated with relevant information
• Resolved tickets marked as "Work complete" timeously
• Tickets to be resolved within SLA
• Time accurately recorded in time spent on ticket
• Stalled tickets or tickets pending action marked as Work Paused

Desktop Support

• Interact with numerous computer platforms in a multi-layered client server and hybrid cloud environment.
• Install, upgrade, support and troubleshoot Microsoft Windows and Microsoft Office/365 suite of applications and services along with and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customise desktop hardware to meet user specifications and business standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Project Management

• Compilation of project scope and specification
• Project procurement
• Project delivery within scope and timeline

Job requirements

Minimum qualifications and experience:

• Matric Certificate
• Relevant Technical Certification
• Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
• 2 - 3 years relevant experience in an ICT or Integrated Systems environment preferably in the hospitality industry.
• Operational experience at a technician level.
• Strong cabling and computer literacy skills.
• Experience with fibre optic, RJ45 Ethernet, RJ11 Twin Pair telephony cabling and equipment, Co-axial cabling, wireless technologies.
• Preference will be given to candidates with events experience.
• Preference will be given to candidates with integrated systems experience i.e. building management systems, digital signage and point of sale.

Skills and Attributes:

• Well-groomed with a vibrant personality
• Hospitality background
• Stress resistant & flexibility
• Excellent Communication Skills
• Extensive client networking and relationship building skills
• Able to provide clear and effective communication of ideas, processes and targets
• Ability to manage complaints
• Innovative thinker
• Communication & Conflict handling skills
• Time management
• Quality driven
• Inspiring personality
• Problem solving and Analytical Skills

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Job description

The Cape Town International Convention Centre (CTICC) is so much more than just another convention centre. An exceptional centre requires exceptional staff and the culture of the CTICC is one of teamwork, recognition, personal accountability, and service excellence. We understand that it is only our people who make us the success we are and, as a result, we make every effort to ensure that we recruit and retain talented, qualified, and enthusiastic employees, who are team players, able to embrace our values, fit in with our culture and recognise the value of hard work in a dynamic exciting environment. 

The main purpose: The role of a Marketing Graduate serves as a foundation for gaining knowledge and actively participating in different aspects of marketing, advertising, administration, and research. The incumbent will play a key role in making our brand successful and will be a helpful support to the Head of Marketing.

Reporting to the: Head of Marketing

Key responsibilities will include but are not limited to:

 Coordinating Marketing Activities

• Play a pivotal role in coordinating diverse marketing activities.
• Collaborate closely with team members to ensure seamless execution of marketing initiatives.
• Support initiatives aimed at enhancing the performance of company brands and products.
• Work alongside the Marketing team, gaining hands-on experience in developing and executing marketing campaigns.
• Contribute to the implementation of marketing plans.
• Contribute to planning and executing events.
• Assist with coordinating logistics for successful events.
• Work collaboratively with different departments, aligning marketing activities with overall business goals.

 Administration 

• Assist in generating reports for the Head of Marketing.
• Support with cost estimates, invoicing follow-ups, and ensure accuracy in documents and designs.
• Contribute to project management activities.

 Ad-Hoc Projects

• Contribute to various ad hoc projects as requested from time to time.

Job requirements

Minimum qualifications and experience:

• Matric certificate (NQF Level 4).
• Must have at least a National Diploma in Marketing Management (NQF Level 6).
• Must have an excellent command of the English language and demonstrate a high level of communication, written and listening skills at all levels.
• Be computer literate and proficient in the use of Microsoft Office (Word; Outlook and Excel).

Skills and attributes

• Be flexible in your approach and proactive.
• Be able to use own initiative.
• Be able to work accurately under pressure.
• Be detail orientated.
• Be trustworthy.
• Have excellent interpersonal skills.
• Have excellent planning and organisational skills.

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Job description

Purpose of the job: The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure.

ICT Support – All ICT support and event services (Internet and email, firewall, Wi-Fi, mobile, network, printing, security and backup, digital signage, telephony, authentication, server, cyber security)

Reporting to the: Head of ICT

Key responsibilities will include but are not limited to:

To ensure ICT Systems Availability

• Ensure all LAN and WAN services are operational and functioning correctly on all levels i.e. core – routing – firewall – switching/edge – wireless – internet service provider links
• Events gateway/s functional and distributing bandwidth to events
• Ensure all wireless services and infrastructure are operational and functioning correctly
• Responsible for overall systems and infrastructure availability, security, and development of resilient infrastructure to mitigate service interruptions and failures
• Provides administration and support, of both On- Premises and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi-Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
• Provides VMware virtualised environment administration and support
• Responsible for resolving escalations identified through day-to-day system administration, including management of internal network, VPN,
• Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
• Monitors business critical processes and systems
• Ensure all telephony services are operational and functioning correctly
• Ensure the availability of support infrastructure for integrated systems
• Ensure all planned and unplanned maintenance takes place
• Monitor the network and systems availability, addressing any issues encountered to ensure service availability
• Provide support as and when required to clients, staff and delegates
• Diagnose and repair faults ensuring timely response and availability of services
• Install or deploy solutions to difficult or complex faults encountered
• Mentor staff and disseminate technical skills supporting the succession planning strategy
• Administer the network and server applications and infrastructure
• Provide end user support finding solutions to complex and or challenging faults or failures
• Compilation and submission of reports as required
• Ensure disaster recovery onsite and offsite replication is operational
• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner

Project Management

• Project coordination/management
• Compile specifications and requirements
• Works with End-Users and Clients to develop solutions to meet service requirements
• Engage in delivery of related projects
• Ensures projects are given sufficient focus ensuring system availability
• Project manages delivery of services to events as and when required
• Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
• Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
• Develop and lead the project programs for infrastructure improvement and at end-of-life replacement

Contract and Service Provider Management

• Ensure quality of services being delivered by service providers
• Ensure quotations received by service providers are in line with expectation and industry
• Ensure service provider costs are within the planned budget for works required
• Responsible for ensuring the oversight of contractors executing any works within the venue
• Test works performed or services delivered by third parties to ensure systems availability
• Oversee support contracts for other integrated systems required by the business

ICT Governance

• Ensure compliance with ICT governance controls, providing specialist support where necessary
• Participates in the disaster recovery testing process
• Addresses technical faults pertaining to any systems which support the control framework for example, anti-virus, windows updates, backups, restores, change controls
• Ensure that systems are adequately documented, and disaster recovery documentation is available
• Provides ITIL Service disciplines, covering Incident, Problem and Change Management

Administration

• Ensure an up-to-date network and system diagrams are available at all times
• Responsible for the specification, installations, configurations, support and documentation of new and existing services, systems, servers and network infrastructure
• Source quotations and comparative quotations
• Place orders for services as required

Job requirements

Minimum qualifications:

• Matric Certificate or equivalent
• Driver’s License (own transport)
• Degree/Diploma in IT or related (NQF Level 6) would be advantageous
• IT Certifications i.e. Microsoft Server (2016 and/or 2019/2022), Microsoft 365 Enterprise Administrator and/or Security Administrator, MCSE Core Infrastructure, Microsoft Exchange Server 2016, Microsoft SQL Server 2017 and/or 2019/2022, ITIL, Prince2 foundation certified, Cisco CCNA, VMware or similar to those listed above
• Those without a suitable qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required

Experience:

• A minimum of 5 years’ experience managing a similarly sized environments i.e. 300 computers, physical servers, virtual servers, switches, enterprise grade routers and firewalls
• 3 years of appropriate project experience in delivery of IT and or Integrated Systems, in both On-Prem and Cloud hosted environments, in a medium size organisation
• A minimum of 3 years’ experience in administering a Microsoft 365 Enterprise and Cloud hosted environments
• A minimum of 3 years’ experience in administering Microsoft Exchange Server 2016 or later
• Deep understanding of server & desktop hardware/operating systems, networks, firewalls, security and load balancers, telecoms, etc.
• Experience of working with 3rd party service providers
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies

Skills and attributes:

• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
• Proactive team player
• A very strong customer orientated approach with a delivery bias
• Resource/effort appropriately
• In-depth knowledge of Microsoft 365 Enterprise environment, Microsoft Windows Server, Active Directory (Design, Security and Administration), Messaging (MS Exchange, Archiving, Mimecast)
• In depth knowledge of Networking technologies and concepts.
• Excellent understanding of VMWare.
• Excellent understanding of IT security and Data protection, Cloud and mobile technology, PowerShell scripting
• Exposure to MS SharePoint
• Strong interpersonal skills, able to communicate across a broad spectrum of users
• Excellent oral, written and presentation communication skills
• Ability to manage through organizational change