ICT Technician at Cape Town International Convention Centre

Job description

The main purpose: 

• The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access.
• Patch rooms are to be checked and maintained on a daily basis ensuring service availability.
• The position will be exposed to and gain technical, support, infrastructure and operational experience. Installation, maintenance and removal of other IT infrastructure such as switches, cabling, cabinets, computers and point-of-sale machines. The role will be exposed to a number of technologies and best practices as the department supports an extensive infrastructure, internal staff and event customers. Given the size of the complex, the IT Technician spends a significant amount of time on the floor in the venue and this is not a desk bound position. There are always projects in progress and the role will often work with the team as a project resource. The operational hours are largely dependent on the events taking place which does at times require one to work over the weekends or late / early shifts.

ICT Support – All ICT support and event services (Internet, email, Wi-Fi, mobile, network, printing, digital signage, telephone, ICT infrastructure)

Reporting to the: ICT Service Delivery Manager

Key responsibilities will include but are not limited to:

ICT Systems Maintenance

• Ensure all Telecommunications, Local Area Network (LAN), Wide Area Network (WAN) and Wireless systems are operational
• Installation and maintenance of network / communication cabling, supporting infrastructure, wireless infrastructure
• Ensure all supporting integrated systems are operational
• Install test and ensure the prompt provision of all telecommunications, data-networks and IT equipment to clients
• Develop a plan of regular preventative maintenance of all cabling, patch rooms and ancillary infrastructure systems
• Perform regular documented maintenance and performance tests of all cabling and ancillary infrastructure systems
• Ensure prompt and accurate documentation and billing of all ICT services supplied to clients

Operational Support

• Ensure that all ICT services provided by external service providers are operational and report all risks and potential failures
• Identify opportunities for revenue enhancement, cost reduction, and production efficiency
• Monitors the work of outside contractors to ensure set standards are adhered to and all work is conducted in a safe and respectful manner ensuring no damage to existing infrastructure
• Identify and report risks to the Head of ICT
• Provide on-site IT and ICT hardware and software support to local users and clients
• Facilitate the access of contracted service providers to secured venues
• Ensure that all work performed is documented and logged accordingly
• Ticket Management
• Ensure tickets are logged for work required
• Ensure tickets are logged for all work performed
• Tickets assigned to individual timeously
• Tickets updated with relevant information
• Resolved tickets marked as "Work complete" timeously
• Tickets to be resolved within SLA
• Time accurately recorded in time spent on ticket
• Stalled tickets or tickets pending action marked as Work Paused

Desktop Support

• Interact with numerous computer platforms in a multi-layered client server and hybrid cloud environment.
• Install, upgrade, support and troubleshoot Microsoft Windows and Microsoft Office/365 suite of applications and services along with and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customise desktop hardware to meet user specifications and business standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Project Management

• Compilation of project scope and specification
• Project procurement
• Project delivery within scope and timeline

Job requirements

Minimum qualifications and experience:

• Matric Certificate
• Relevant Technical Certification
• Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
• 2 - 3 years relevant experience in an ICT or Integrated Systems environment preferably in the hospitality industry.
• Operational experience at a technician level.
• Strong cabling and computer literacy skills.
• Experience with fibre optic, RJ45 Ethernet, RJ11 Twin Pair telephony cabling and equipment, Co-axial cabling, wireless technologies.
• Preference will be given to candidates with events experience.
• Preference will be given to candidates with integrated systems experience i.e. building management systems, digital signage and point of sale.

Skills and Attributes:

• Well-groomed with a vibrant personality
• Hospitality background
• Stress resistant & flexibility
• Excellent Communication Skills
• Extensive client networking and relationship building skills
• Able to provide clear and effective communication of ideas, processes and targets
• Ability to manage complaints
• Innovative thinker
• Communication & Conflict handling skills
• Time management
• Quality driven
• Inspiring personality
• Problem solving and Analytical Skills