Fresh Vacancies at Fidelity Services Group

Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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Internal Compliance Officer

A position for an Internal Compliance Officer exists at the Insurance Department, reporting to the Group Insurance Manager.  The overall purpose of this position is to ensure compliance with the relevant insurance legislation. There are a number of different revenue streams within the insurance department and the incumbent will need to have strong interpersonal and technical skills to assist in driving these various revenue streams to contribute to the growth and profitability of the Group by providing excellent service and maintaining relationships. The insurance department oversees three Financial Services Providers (FSP). Two of the FSPs are licensed for short term, commercial lines. One FSP is licensed in short term, personal lines and long term. The incumbent needs to be technically proficient in compliance oversight with a good grasp of the relevant legislation and attention to detail. It would be advantageous if the incumbent has experience in the credit lending section of the financial services industry. The incumbent will be registered as a representative in the relevant FSPs.

Qualifications, experience and other competencies required:

• Matric Certificate.
• Must comply with the Key Individual qualification requirements set out in the Determination of Fit and Proper Requirements for Financial Services Providers for the classes:
• Short term – personal lines
• Short term – commercial lines
• Long term - category
• Excellent admin and interpersonal skills.
• Excellent computer literacy.
• Multilingual.
• Must have own transportation.

Key areas of responsibility: (Not totally inclusive)

• There are approximately 32 call center and other staff who need to come onto the license under supervision. The incumbent will be required to take a number of these staff under supervision and fulfil the supervision function until the staff achieve qualification.
• The ongoing drafting and review of policies and procedures.
• The ongoing drafting and review of policy documentation.
• Drive and oversee the achievement of the Treating Customers Fairly outcomes.
• Ongoing sampling of the enter into, amend and renew portion of the FSPs binder function with the product provider.
• Assistance with the compiling of a monthly market conduct report.
• Assist with the oversight of risk management in the FSPs.
• Assist with risk management in the Group.
• Support the Group Insurance Manager in
• assessing the insurance requirements of the Group;
• compiling the relevant proposal information;
• sourcing terms from underwriters; and
• placing cover.
• General Ad-hoc duties as required in the insurance department as and when required.
• General office duties.
• Representative functions.

Core Competencies:

• Pro-active and a team player
• Customer focus and good communicator
• Reliable and honest
• Technical skill in the corporate insurance field
• Good attention to detail
• Ability to work under pressure and meet deadlines.
• General knowledge of the insurance legislation affecting the relevant FSPs. 

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Key responsibilities :

• Issuing of fuel slips
• Order request for fleet repairs / maintenance and tyres
• Capturing of invoices
• Weekly fleet inspection
• Drawing up escorting rosters
• Arranging airtime for escorting vehicles
• MVA reports
• Site visit
• Monitoring BP and fuel consumption for Secureco vehicles 
• Monitoring of  vehicle services 
• Site coverage and posting sheet bookings 
• quarterly and weekly inspection 
• Driver test 
• Control of drivers bonuses 
• Complete vehicle allocation sheet 
• Monitoring vehicle with a tracking deviser 

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Minimum Requirements:

• Clear criminal record;
• PSIRA accredited with Grade C;
• Firearm competent;
• Competent firearm training in handgun and rifle;
• SAPS competency certificate;
• CIT certified;
• Experience in the Security industry or similar.
• Valid Driver’s License Code 10 

Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for the collection and delivery of client monies;
• Report all delays to the Branch Manager immediately;
• Incident prevention and reporting;
• Maintain radio contact with Controllers;
• Take preventative action towards any suspicious activity. 
• Other Personality Attributes:
• Must be honest and reliable;
• Must have good verbal and language skills;
• Must be assertive and self-motivated;
• Pay attention to detail;
• Customer service and relations;
• Quality Assurance;
• Willing to travel and work overtime when required

Core Competencies:                                                            

• Teamwork;
• Self–development;
• Customer service/focus orientated; 

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Purpose of the role:

The above position is vacant at Midrand, reporting to the Area Manager at Midrand.

The overall purpose of this position is to manage several sites as an Operations Managers and covering the following key areas:

• Client liaison
• HR /IR matters
• Fleet management
• Investigations
• K9 & Firearms
• Site coverage 
• Site security requirements are adhered

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered and valid.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Financial skills
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

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Key Performance Areas: (not totally inclusive):

• Sourcing candidates for employment.
• Interviewing, screening and vetting of candidates.
• Testing applicants on job knowledge.
• Verify employment documentation such as CV’s, Psira Certificates, Training certificates, ID documents etc.
• Reference checking, background checks, criminal checks, ITC checks etc.
• Completing employment documentation.
• Liaising with Operations Management on manpower requests.
• Arrange shortlist of candidates to be interviewed by Operations Management, Senior Management, Operations Director and Departmental Heads.
• Maintaining a data base of possible candidates.
• Placing of internal and external job advertisements.
• Head hunting of candidates.
• Submitting a monthly Management report on recruitment statistics.
• Induction of Senior Management, Specialist functions, Administrative staff.

Minimum Requirements:

• Matric certificate.
• At least 2 years’ experience in recruitment of middle to Senior Management and Specialist positions. (Preferably in the Security Industry)
• Experience in Target selection and interviewing skills.
• Should have full knowledge and understanding of the Security Industry – PSIRA registration , grading etc.,
• Good interpersonal and communication skills are essential
• Incumbents should be prepared to work extended hours.
• Own transport. Must be willing to travel in Cape Town area.
• Experience in dealing with Recruitment companies.
• Experience in Human Resources will be advantage
• Experience in dealing with Newspaper advertisements.
• Experience in placing external ads on Pnet and other websites.
• Computer literate.
• Good work references.
• No criminal record.
• Valid unendorsed driver’s license

Other personality attributes:

• Ability to meet strict deadlines.
• Numerical accuracy.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Communication skills.
• Customer focus.
• Team work.
• Self-development.

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Key Performance Areas: (not totally inclusive):

• Manage recruitment department
• Assign recruitment task to recruiters 
• Sourcing candidates for employment.
• Interviewing, screening and vetting of candidates.
• Testing applicants on job knowledge.
• Verify employment documentation such as CV’s, Psira Certificates, Training certificates, ID documents etc.
• Reference checking, background checks, criminal checks, ITC checks etc.
• Completing employment documentation.
• Liaising with Operations Management on manpower requests.
• Arrange shortlist of candidates to be interviewed by Operations Management, Senior Management, Operations Director and Departmental Heads.
• Maintaining a data base of possible candidates.
• Placing of internal and external job advertisements.
• Head hunting of candidates.
• Submitting a monthly Management report on recruitment statistics.
• Induction of Senior Management, Specialist functions, Administrative staff.

Minimum Requirements:

• Matric certificate.
• At least 2 years’ experience in recruitment of middle to Senior Management and Specialist positions. (Preferably in the Security Industry)
• Experience in Target selection and interviewing skills.
• Should have full knowledge and understanding of the Security Industry – PSIRA registration , grading etc.,
• Good interpersonal and communication skills are essential
• Incumbents should be prepared to work extended hours.
• Own transport. Must be willing to travel in Cape Town area.
• Experience in dealing with Recruitment companies.
• Experience in Human Resources will be advantage
• Experience in dealing with Newspaper advertisements.
• Experience in placing external ads on Pnet and other websites.
• Computer literate.
• Good work references.
• No criminal record.
• Valid unendorsed driver’s license
• Other personality attributes:
• Ability to meet strict deadlines.
• Numerical accuracy.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Communication skills.
• Customer focus.
• Team work.
• Self-development.

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Overall Purpose of the Job: 

The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate
• Valid driver’s license.
• Firearm competency (Business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Fidelity ADT is looking for armed response officers around Johannesburg with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Must reside in traveling distance to the site in Soweto
• Firearm Competency – Handgun for Business Purposes
• Must reside around Soweto
• Must have driver's license.
• women candidates are also accepted.

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Main purpose of the job:

To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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PURPOSE: 

To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency
• Adaptable