Fresh Vacancies at Teraco

MAIN FUNCTIONS OF THE JOB

• Support the Data Centre Manager & Site Supervisor with administrative duties
• Schedule Meetings, Appointments & Site access (Internal & External)
• Compile Meeting Minutes & Distribute
• Prepare Training Packs and organisational reports as needed
• Manage Departmental Internal & External Training
• Responsible for managing Duty roster
• Request quotations, Raise Purchase Orders & Processing invoices
• Responsible for all testing instruments databases and calibration thereof
• Managing Tools, Uniform & Health & Safety Registers in line with Health & Safety
• Keep stock of monthly groceries, office supplies, tools, PPE & Maintenance items and place orders when necessary
• Shipping stock to and from branches
• Purchasing and managing stock and conducting monthly stock control
• Printing, scanning and uploading job cards and all other documentation to asset management systems
• Collaborate with on-site maintenance team and external contractors to ensure that company assets are repaired and maintained to meet company standards
• Schedule and manage site Planned & Unplanned maintenance events and updating Maintenance calendar
• Review working methods to ensure all SLA’s are achieved
• Oversee daily activity of the teams and schedule jobs accordingly
• Creating, following up, updating tickets & closing of tickets
• Managing & Updating of Incoming Alarms & dispatching
• Logging call outs and closing jobs
• Client notifications to be sent
• Client specific incident reporting in the event of issues arising on site
• Assisting with Ad hoc duties
• Updating internal communication groups when issues arise
• Ensuring handovers are compiled and actioned and followed through
• Weekly Ticket reporting to be presented to Data Centre Manager with status
• Quality control checks on documentation
• BCP stock management
• Stationery
• Compliance, for example, prepping for internal/external audit findings, updating of certifications
• Petty cash
• Labelling (engraver)
• Engagement with supplier management

Requirements

SKILLS REQUIREMENT

• Good technical abilities
• Office administration knowledge
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Minimum 2 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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MAIN FUNCTIONS OF THE JOB 

• Identify areas of energy efficiency and reliability improvement for Main LV distribution and downstream to the DC (e.g. UPSs, STSs, Distribution from DC to Energy Centre, Generator distribution, HV switchgear) including innovative technologies and practices.
• Perform regular equipment inspections to identify and address potential issues proactively.
• Oversee 3 yearly electrical maintenance shutdown to ensure time efficiency and appropriate level of maintenance at Energy Centre and MV level. 
• Drive the transformation from preventative maintenance to condition-based maintenance. 
• Make recommendations on which electrical maintenance and inspection functions should be insourced.
• Advise Teraco Maintenance Department to ensure all Electrical systems are maintained in accordance with Teraco standards, International best practices and OEM requirements. 
• Bridge the skills gap between Service Providers and Teraco Operations, properly questioning the service provider on suggested repairs.
• Serve as 3rdline escalation for complex technical escalations and collaborate with cross-functional teams to resolve emergencies promptly to minimize impact. 
• Compile Electrical system simulation scenarios and assist with scheduling and completion of the exercises to ensure all teams are practiced in the required emergency responses.  
• Highlight training needs with the L&D Manager and collaborate with him/her to develop and deliver training programs that enhance the Electrical/UPS skills of employees.  
• Deep involvement in RCAs and tracking of correctives, creating a link between operations and design ensuring lessons learnt are adapted nationally under scenario training. 
• Electrical Capacity Management (load balancing, design capacity vs sold capacity, demand, busbar load, phasing on UPS loads, PALs oversold at Power Distribution Panel level, manage trip risk as we approach >95% of capacity, high density racks). 
• Ensure value from Teraco’s Building Management System as an expert user of BMS reporting, considering trend analysis of alarms and Electrical system incidents to identify improvement opportunities. 

Requirements

SKILLS REQUIREMENT 

• Excellent verbal and written communication skills 
• High energy level 
• Deep troubleshooting capability 
• Ability to read and understand technical documents, processes and procedures. 
• Good planning skills 
• Proactive problem solver and quick response to potentially critical situations 
• Ability to work independently & a positive team player 
• Conducts oneself professionally, exhibits high levels of tolerance and patience 
• Responsible for continued learning and self-development 
• Comprehend, and follow work plans, sequence of operations, standard operating procedures, and process flow diagrams 
• Coaching and mentoring of technical team members 
• Advanced Microsoft Office skills.  
• Strong problem-solving skills and the ability to work under pressure during emergencies. 

QUALIFICIATIONS AND EXPERIENCE 

• Matric qualification 
• Relevant Electrical and UPS certifications or Government Certificate of Competency 
• A Degree in Electrical Engineering
• Registered with SA Council for Professional Engineers 
• Minimum of 5 years’ experience as an Electrical Engineer 
• Proficient knowledge of Electrical systems, MV, STS, UPS, Transformers etc. 
• Familiarity with energy-efficient practices and technologies
• Experience in the data centre industry or a critical facility is desirable 
• Own transport. Note: may include travel to various sites. Local via own transport.  

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Main function of the Job

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades. 
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick responses to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

Maintain compliance in accordance with all relative policies and procedures.

• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).

Critical System Management

• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.

Skill Requirements

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills

Qualifications and Experience

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.

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PURPOSE OF THE ROLE

 These may vary in both size, technical scope and complexity. Projects will include but are not limited to:

• Large custom client deployments, ranging from colocation deployments to entire DC hall deployments.
• Assist the site Project Manager on site with all projects related tasks
• Responsible for the safe switching, energization, de-energization, LOTO (lock out, tag out)  and access into live /energized rooms during construction and fit-out
• Active participation in both the inspection and approval for any energization, as well as enforcement of the rules and regulations, inclusive of national regulations, Teraco procedures and locally developed site procedures pertaining to electricity on the construction site
• The role will carry legal responsibility and a GMR 2.7 appointment in terms of the OHS act & regulations

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

The Energy Marshall will be required to :

• Compile and maintain the necessary local site-specific energization, switching and LOTO procedures to ensure safe switching and energization. These should be informed by existing Teraco procedures and take the following into consideration:
  • PPE and risk based on the Arc Flash studies
  • Effective communication of energization
  • Effective signage to inform of energized equipment and rooms
  • Effective control of LOTO keys and mechanisms
  • Control of access into energized rooms and areas
  • Effective record keeping
• Ensure that a process is in place that verifies qualifications, training, and PPE of personnel performing electrical work, and that these are regularly audited.
• Ensure that the necessary legal compliance with regards to Earthing certificates, COC’s etc,
• Formulate and implement safe isolation and LOTO for all electrical work on the site

In order to achieve the objectives, the energy Marshall must:

• Assess and inform himself of all the electrical design/ arc flash studies – and raise any RFI’s /queries or issues on the BIM360 or similar portal should there be any concerns.
• Inform himself of the overall project plan and timelines and provide input to Project Managers regards HRA Electrical activities and timelines.
• Establish an open and professional relationship with the Project Managers, Professional team, Commissioning Team, Safety Team, Electrical Contractors & OEM’s.
• The role will require that the Energy Marshal is able to balance the often-competing requirements for completing work safely and at pace.  In many instances this will require the Energy Marshal to actively facilitate the formulation of RAMS with the Contractors and Safety Teams, which are both safe and practical, with consideration to the plan and the disruption of other works that may be in process or affected by outages. 
• Apply the necessary due diligence in terms of physical inspections and verification that work is complete to the required standard before energization.
• Ensure compliance with the BIM 360 checklist processes for energization
• Assess and guide all RAMS and Method statements relative to any electrical work on the site and approve prior to work commencing 
• Over-inspect and raise issues on BIM 360 relative to safety and quality
• Ensure legal compliance documentation pertaining to the build and fit out are being submitted timeously by the contractor, checked by the professional team – and uploaded to the requisite portals – and flag concerns to the GMR2.1
• Report to the responsible GMR 2.1 on all matters related to this section.

The Assistant Project Manager will be required to:

• Act pro-actively taking the lead on delegated tasks:
  • Review of non-technical method statements
  • Supervising work in live areas
  • H&S Site Observations
  • Project Task Execution
  • DAB's meeting attendance and participation
  • Change Control logging
  • Quotations and purchase order tracking
  • Site Cleaning coordination
  • Site Painting coordination
  • Post IST Snag Coordination
  • Assist in the logistics proses and rigging procedures
  • QC Inspections and escalations to site Project Manager  
• Review and understand client standards and requirements, and ensure the project deliverables are delivered in compliance with these;
• Facilitate handovers to Operations and Infrastructure Departments.
• Establish good working relationships with all stakeholders;
• Work With the suppliers/ Subcontractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines
• Identify project risks and work with internal and external stakeholders in mitigating the project risks;
• Assist with project meetings with clients, document decisions and agreed actions.
• Assist with project documentation, including Microsoft Project schedules , Risk Register, Project Minutes/ Action plans/ Email trails;
• Retain a document repository for the project, based on the project scope and risk;
• Establish and communicate the overall budget and timescales for projects;
• Procurement administration
• Manage documentation as per the Teraco proses (Autodesk and Share point)

Requirements

SKILLS REQUIREMENT

• Good written and verbal communication skills
• Active listening — ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Data Centre Certified Profession / Practitioner would be advantageous
• Competent Electrical artisan (Red Seal)
• Minimum of N5 (pref an N6) or Diploma or Btech
• Preferable OHVRS theory completed and/or competent MV experience
• Fair understanding related most of the following but not limited to:
• Environmental monitoring
• Generator deployment
• UPS
• LV/MLV
• Fire systems
• Cooling systems
• Biometric and CCTV Security Solutions
• Networking and switching
• Experience in Integrated System Test
• Microsoft Project experience     
• Project Management qualification/experience