Hot Job Openings at Road Accident Fund

Key Performance Areas

Summons Administration

• Manage and oversee the summons process within the department to ensure adherence on turnaround times applicable in terms of the court rules.
• Manage court documents served against the RAF and ensure effective handling.
• Ensure that Summons, court processes, are accurately and efficiently processed in a timely manner and in accordance with RAF policies, processes and procedures and relevant court rules and Practice Notes.

Informal Mediation Dispute Management

• Manage the implemetation of the informal mediation and litigation strategy.
• Participate in arbitrating disputes between parties to resolve legal conflicts relating to the acceptance of offers.
• Contribute to recommending acceptance or rejection of compromise settlement offers.
• Conduct hearings to obtain information or evidence relative to the disposition of claims when applicable.
• Interview parties to clarify issues and develop a clearer understanding of the dispute when applicable.
• Aid in identifying the main issues and explore the possibility of settlement.
• Analyse evidence and apply relevant laws, regulations, and policies where necessary.

Settlement of Non-Litigious Matters

• Manage consultations to ensure that they are blocked, early assessment of files, and early instructions to experts and assessors.
• Manage the appointment and instructing of assessors and expert witnesses.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare travel briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.

Qualifications and Experience

• Bachelors' Degree in Law or equivalent?
• Postgraduate in Law related qualification will be an added advantage.
• Relevant 6 - 8 years’ experience in a Legal Administration related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.

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Key Performance Areas

Legal Administration

• Coordinate process relating to the  arbitration of  disputes between parties.
• Provide advise relating to recommending acceptance or rejection of compromise settlement offers.
• Coordinate hearings to ensure that  information or evidence relative to claims is obtained.
• Collate all the evidence and directives required for the dispute resolutions.
• Document all matters raised during consultation sessions.
• Supervise the provision of document proceedings and follow up on the action log relation to the settlement of the claims discussion.
• Coordination of block settlement consultations on time.

Summons Administration

• Coordinate and supervise the receipt of summonses and ensure timeously handling to prevent default judgments.
• Monitoring the handling of court documents served against the RAF.
• Report on all summons issued and defended and maintain the records thereof.

Document Management

• Coordinate the packaging of claims files for early settlement discussions.
• Assisting with the preparation of legal documents and arguments.
• Managing and organising unresolved cases.

Reporting

• Contribute to the preparation and submission of reports.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships service providers.

People Management

• Ensure that good employee relations are maintained.
• Provide ongoing operational support to employees.

Qualifications and Experience

• Bachelors' Degree in Law or equivalent.
• Relevant 4 years’ experience in a Legal Administration related environment of which 1 year must have been on a supervisory level.

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Key Performance Areas

Compliance Administration

• Administer applicable standards, processes and procedures
• Maintain version control on documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.

Office Coordination

• Maintain strict confidentiality in all matters relating to the office.
• Make follow-ups on outstanding matters and escalate where required.
• Compile and distribute relevant statistics and reports as per pre-defined standard as required.
• Coordinate operational office activities to ensure efficiency and compliance on the provision of the core function of the respective department.

Meeting Support

• Provide support in setting up meetings.
• Take minutes and distribute these in accordance to set governance standards.
• Mantain follow-up plan on meeting resolutions and matters outstanding.

Financial and Procurement Processes Administration

• Compile and follow up on requisitions with any procurement processes until finalised.
• Maintain the stock register for the department
• Ensure timeous payment of invoices.

Document Control

• Ensure that the filing system is up-to-date and functional.
• Manage the retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
• Update and maintain assets register and inventory for the department.
• Maintain records of all files, correspondences and registers.

Qualifications and Experience

• National Diploma in Office Administration/ Business Management related qualification.
• Relevant 2 years' experience in an administrative or similar environment.

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Key Performance Areas

Legal Administration

• Transcribe and proofread legal documents for settlement discussions.
• Collate all the directives and update on the case file database.
• Retrieve information at all times as requested in the office.
• Administer process relating to the  arbitration of  disputes between parties.
• Administer hearings sessions to ensure that all parties and present  information or evidence relative to claims is obtained.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
• Document the proceedings and follow up on the action log relation to the settlement of the claims discussion.
• File all settlement agreements.

Block Settlements

• Arrange meetings for block settlements.
• Manage court documentation and filling.
• Diarise and monitor court processes.
• Narrate and provide clarity on the assessment and determination on the claims offer done.

Reporting

• Contribute to the preparation and submission of reports.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelors' Degree in Law or equivalent.
• Relevant 3 years’ experience in a Legal Administration related environment.

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Key Performance Areas 

Loss of support adjudication

• Review the claim against the loss of support adjudication standards.
• Assess loss of support supporting documents and data to determine the deseased duty to support (confirming affirnity).
• Determine deceased ability to support the dependants by assesing income supporting data/documents in line with the approved quantum.
• Apply applicable case laws and Statutory limit to determine the LOE quantum.
• Based on the findings make a determination to reject or approve.
• Assess actuarial reports and make a determination to whether to instruct internal actuarial team to make actuarial calculation or not.

Quality assurance

• Research, analyse, and review policies and laws relevant to assigned cases
• Participate in the consultations process on the implementation of claims and related processes.
• Ensure that LOS Adjudication and processes are implemented and maintained at the highest standards.
• Maintain the implementation an unusual occurrence procedures.

Administrative support

• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos

Reporting

• Track and report against set objectives and targets
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate. 
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in a related qualification to discipline
• Relevant 3 years’ experience in a claims adjudication related environment.

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Key Performance Areas

Crime and Loss Prevention

• Supervise control room operations.
• Monitor CCTV, fire detection, panic alarms, radio and telecommunication equipment, PA system, UPS generator and access control systems.
• Activate emergency procedures in case of emergency.
• Monitor access control (programming, issuing, enabling, disabling of access disks).
• Control all security registers.
• Investigate security breaches and compile reports.
• Undertake security threat and risk assessment (TRA)
• Implement effective access control measures.
• Develop post orders for security personnel.
• Monitor a security-guarding contract.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically, perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Event Security

• Coordinate security services during Board/ ministerial meetings.
• Conduct Close protection if and when necessary.
• Coordinate security during RAF-approved offsite events.
• Supervise contract security during RAF events.
• Examine and transport claims documents.
• Ensure Safety and Security of stakeholders.
• Escort and guard RAF assets during the road projects.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• National Diploma in Security Management related qualification.
• PSIRA Grading.
• Security Management Certificate (SSA) added advantage.
• Relevant 4 years’ experience in a Security environment.

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Key Performance Areas

Offer Management

• Quality assure the type of offer made.
• Identify and correct any defects in consultation with the originator of the offer.
• Provide recommendations to the manager and team leader on settlement offers.
• Communicate approved offer.
• Request payment to be made.

Exeption Handling

• Assess the basis of the rejected offer.
• Make necessary adjustment on the initial offer and communicate.
• Suspend the claim until the dispute is resolved.

Quality assurance

• Ensure that legal costing processes are implemented and maintained at the highest standards.
• Maintain the implementation of an unusual occurrence procedures

Administrative support

• Document and upload offers on the system.
• Adequate provision of administrative support.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos..

Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor’s Degree/Advanced Diploma in a Health Sciences or Law related qualification.

Experience

• Relevant 3 years’ experience in an insurance related environment.

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Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF Customers

• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

• Establish connection and access to MFD and scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
• Manage replacement of consumables in the processing centers.

Provide Network and Telephone Support

• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Senior Officer Technology Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Microsoft 365 Certified (Any) will be advantageous.
• AWS Cloud Practitioner Foundational will be advantageous.
• Relevant 2 years’ experience in system support.

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Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Customer Service

• Prioritize and allocate work to technicians.
• Develop and maintain relationships with customers and third party.
• Manage IT Incidents and requests.  
• Hold Service Level Management meetings with management team.
• Train users on Technology used (Informal).
• Establish and facilitate user forums.
• Adopt a proactive approach to prevent problems from arising.
• Assist in the gathering of business requirements.
• Ensure IT Service availability and continuity.
• Implement and enforce ITIL based processes for IT support processes.
• Ensure that business service requirements are defined and actively managed.
• Act as an escalation point for any ICT service issues within the region of responsibility.

Research and Development

• Research solutions that best support the business.
• Research on new problems/challenges as they occur.
• Share information with technical staff and document solutions found.
• Offer feedback on future product development, features and functions.

Business Support Administration

• Manage SLA.
• Attend service/contract management meetings.
• Budget input for area of responsibility.
• Manage budget.
• Manage processing centre and CEC ICT assets.
• Manage ICT Risk register. • Address audit findings.
• Manage Projects
• Assist with Pre-Procurement documentation and Technical Evaluations

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.  
• Represent the Fund in relevant external activities and events.

People Management

• Ensure that good employee relations are maintained.
• Provide ongoing operational support to employees.
• Ensure that allocated resources are used optimally through enforcing monitoring systems in place.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Certification in ITIL Foundation V3 or Higher.

Experience

• Relevant 5-7 years’ experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise..

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Key Performance Areas

Legal cost management

• Keep up-to-date wih all incoming claims.
• Read and interpret claims.
• Review claims to ensure no fradulant or contradictory claims are made.
• Determine if a claim requires the services of an attorney.
• Determine the actual fees due to an attorney for each case.
• Ensure all payments to attorney’s are fair and reasonable.
• Consult different service providers to understand where the organisation could save on legal fees..

Quality assurance

• Ensure that invoicing processes are implemented and maintained at the highest standards.
• Maintain the implementation of an unusual occurrence procedures

Administrative support

• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience

• Relevant 3 years’ experience in an insurance, legal or accounting related environment.

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Key Performance Areas

Pre-Assessment of Prospective Claims

• Record all the submitted documents for prospective claims.
• Determine the benefits and the products submitted based on the submitted documents.
• Assess the submitted documents to determine compliance as per defined processes and rules.
• Apply compliance and/ lodgment rules in pre-accessing the prospective claim.
• Identify duplicate claims and linked claims.
• Examine the prescription of lodgment and apply prescription rules.
• Verify mortality with Home Affairs
• Communicate the assessment outcomes to the prospective claimants.

Quality Assurance

• Ensure that pre-assessment processes are implemented and maintained at the highest standards.
• Maintain the implementation an unusual occurrence procedures.

Administrative Support

• Document the acknowledged claims.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder Management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor's Degree/ Advanced Diploma in a related qualification.

Experience

• Relevant 3 years’ experience in the claims environment.