The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cov...
Key Performance Areas
Summons Administration
- Manage and oversee the summons process within the department to ensure adherence on turnaround times applicable in terms of the court rules.
- Manage court documents served against the RAF and ensure effective handling.
- Ensure that Summons, court processes, are accurately and efficiently processed in a timely manner and in accordance with RAF policies, processes and procedures and relevant court rules and Practice Notes.
Informal Mediation Dispute Management
- Manage the implemetation of the informal mediation and litigation strategy.
- Participate in arbitrating disputes between parties to resolve legal conflicts relating to the acceptance of offers.
- Contribute to recommending acceptance or rejection of compromise settlement offers.
- Conduct hearings to obtain information or evidence relative to the disposition of claims when applicable.
- Interview parties to clarify issues and develop a clearer understanding of the dispute when applicable.
- Aid in identifying the main issues and explore the possibility of settlement.
- Analyse evidence and apply relevant laws, regulations, and policies where necessary.
Settlement of Non-Litigious Matters
- Manage consultations to ensure that they are blocked, early assessment of files, and early instructions to experts and assessors.
- Manage the appointment and instructing of assessors and expert witnesses.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Reporting
- Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
- Develop functional reporting systems, for management, projects or performance reporting.
- Prepare travel briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
Stakeholder Management
- Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
- Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
- Communicate with all levels of stakeholder contact.
People Management
- Ensure the sourcing, development and retention of a high-performance team.
- Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
- Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
Qualifications and Experience
- Bachelors' Degree in Law or equivalent?
- Postgraduate in Law related qualification will be an added advantage.
- Relevant 6 - 8 years’ experience in a Legal Administration related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.
go to method of application »
Key Performance Areas
Legal Administration
- Coordinate process relating to the arbitration of disputes between parties.
- Provide advise relating to recommending acceptance or rejection of compromise settlement offers.
- Coordinate hearings to ensure that information or evidence relative to claims is obtained.
- Collate all the evidence and directives required for the dispute resolutions.
- Document all matters raised during consultation sessions.
- Supervise the provision of document proceedings and follow up on the action log relation to the settlement of the claims discussion.
- Coordination of block settlement consultations on time.
Summons Administration
- Coordinate and supervise the receipt of summonses and ensure timeously handling to prevent default judgments.
- Monitoring the handling of court documents served against the RAF.
- Report on all summons issued and defended and maintain the records thereof.
Document Management
- Coordinate the packaging of claims files for early settlement discussions.
- Assisting with the preparation of legal documents and arguments.
- Managing and organising unresolved cases.
Reporting
- Contribute to the preparation and submission of reports.
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Stakeholder Management
- Aid in proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Aid in the maintenance of relationships service providers.
People Management
- Ensure that good employee relations are maintained.
- Provide ongoing operational support to employees.
Qualifications and Experience
- Bachelors' Degree in Law or equivalent.
- Relevant 4 years’ experience in a Legal Administration related environment of which 1 year must have been on a supervisory level.
go to method of application »
Key Performance Areas
Compliance Administration
- Administer applicable standards, processes and procedures
- Maintain version control on documentation related to the departments business activities.
- Ensure compliance to the policies and process standards.
Office Coordination
- Maintain strict confidentiality in all matters relating to the office.
- Make follow-ups on outstanding matters and escalate where required.
- Compile and distribute relevant statistics and reports as per pre-defined standard as required.
- Coordinate operational office activities to ensure efficiency and compliance on the provision of the core function of the respective department.
Meeting Support
- Provide support in setting up meetings.
- Take minutes and distribute these in accordance to set governance standards.
- Mantain follow-up plan on meeting resolutions and matters outstanding.
Financial and Procurement Processes Administration
- Compile and follow up on requisitions with any procurement processes until finalised.
- Maintain the stock register for the department
- Ensure timeous payment of invoices.
Document Control
- Ensure that the filing system is up-to-date and functional.
- Manage the retrieval of information at all times as requested in the office.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
- Update and maintain assets register and inventory for the department.
- Maintain records of all files, correspondences and registers.
Qualifications and Experience
- National Diploma in Office Administration/ Business Management related qualification.
- Relevant 2 years' experience in an administrative or similar environment.
go to method of application »
Key Performance Areas
Legal Administration
- Transcribe and proofread legal documents for settlement discussions.
- Collate all the directives and update on the case file database.
- Retrieve information at all times as requested in the office.
- Administer process relating to the arbitration of disputes between parties.
- Administer hearings sessions to ensure that all parties and present information or evidence relative to claims is obtained.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
- Document the proceedings and follow up on the action log relation to the settlement of the claims discussion.
- File all settlement agreements.
Block Settlements
- Arrange meetings for block settlements.
- Manage court documentation and filling.
- Diarise and monitor court processes.
- Narrate and provide clarity on the assessment and determination on the claims offer done.
Reporting
- Contribute to the preparation and submission of reports.
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Stakeholder Management
- Aid in proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
Qualifications and Experience
- Bachelors' Degree in Law or equivalent.
- Relevant 3 years’ experience in a Legal Administration related environment.
go to method of application »
Key Performance Areas
Loss of support adjudication
- Review the claim against the loss of support adjudication standards.
- Assess loss of support supporting documents and data to determine the deseased duty to support (confirming affirnity).
- Determine deceased ability to support the dependants by assesing income supporting data/documents in line with the approved quantum.
- Apply applicable case laws and Statutory limit to determine the LOE quantum.
- Based on the findings make a determination to reject or approve.
- Assess actuarial reports and make a determination to whether to instruct internal actuarial team to make actuarial calculation or not.
Quality assurance
- Research, analyse, and review policies and laws relevant to assigned cases
- Participate in the consultations process on the implementation of claims and related processes.
- Ensure that LOS Adjudication and processes are implemented and maintained at the highest standards.
- Maintain the implementation an unusual occurrence procedures.
Administrative support
- Deal with/and respond to correspondence.
- Produce documents, briefing papers, reports and presentations.
- Assist with typing and editing briefs, technical papers, letters to various parties, and memos
Reporting
- Track and report against set objectives and targets
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.
Stakeholder management
- Maintain healthy relationships with all stakeholders.
- Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
- Follow up and feedback to all stakeholders to keep them updated on the status of a query.
- Respond to queries within the predefined turnaround times.
Qualifications and Experience
- Bachelor’s Degree/Advanced Diploma in a related qualification to discipline
- Relevant 3 years’ experience in a claims adjudication related environment.
go to method of application »
Key Performance Areas
Crime and Loss Prevention
- Supervise control room operations.
- Monitor CCTV, fire detection, panic alarms, radio and telecommunication equipment, PA system, UPS generator and access control systems.
- Activate emergency procedures in case of emergency.
- Monitor access control (programming, issuing, enabling, disabling of access disks).
- Control all security registers.
- Investigate security breaches and compile reports.
- Undertake security threat and risk assessment (TRA)
- Implement effective access control measures.
- Develop post orders for security personnel.
- Monitor a security-guarding contract.
Reporting
- Contribute to the preparation and submission of Regulation reports.
- Aid in the development of functional reporting systems, for management, project or performance reporting.
- Report regularly and periodically, perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Event Security
- Coordinate security services during Board/ ministerial meetings.
- Conduct Close protection if and when necessary.
- Coordinate security during RAF-approved offsite events.
- Supervise contract security during RAF events.
- Examine and transport claims documents.
- Ensure Safety and Security of stakeholders.
- Escort and guard RAF assets during the road projects.
Stakeholder Management
- Maintain proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
Qualifications and Experience
- National Diploma in Security Management related qualification.
- PSIRA Grading.
- Security Management Certificate (SSA) added advantage.
- Relevant 4 years’ experience in a Security environment.
go to method of application »
Key Performance Areas
Offer Management
- Quality assure the type of offer made.
- Identify and correct any defects in consultation with the originator of the offer.
- Provide recommendations to the manager and team leader on settlement offers.
- Communicate approved offer.
- Request payment to be made.
Exeption Handling
- Assess the basis of the rejected offer.
- Make necessary adjustment on the initial offer and communicate.
- Suspend the claim until the dispute is resolved.
Quality assurance
- Ensure that legal costing processes are implemented and maintained at the highest standards.
- Maintain the implementation of an unusual occurrence procedures
Administrative support
- Document and upload offers on the system.
- Adequate provision of administrative support.
- Deal with/and respond to correspondence.
- Produce documents, briefing papers, reports and presentations.
- Assist with typing and editing briefs, technical papers, letters to various parties, and memos..
Reporting
- Track and report against set objectives and targets.
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.
Stakeholder management
- Maintain healthy relationships with all stakeholders.
- Follow up and feedback to all stakeholders to keep them updated on the status of a query.
- Respond to queries within the predefined turnaround times.
Qualifications
- Bachelor’s Degree/Advanced Diploma in a Health Sciences or Law related qualification.
Experience
- Relevant 3 years’ experience in an insurance related environment.
go to method of application »
Key Performance Areas
Ensure IT Services are Accessible to Internal and External RAF Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Adopt a proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
Provide Desktop Support
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
- Establish connection and access to MFD and scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
- Manage replacement of consumables in the processing centers.
Provide Network and Telephone Support
- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Undertake audits of hardware and software assets.
- Conduct Bi-annual asset verification.
AV Support
- Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Senior Officer Technology Support.
Reporting
- Provide input to IT Operations reports.
Qualifications and Experience
- National Diploma in Information Technology related qualification.
- Microsoft 365 Certified (Any) will be advantageous.
- AWS Cloud Practitioner Foundational will be advantageous.
- Relevant 2 years’ experience in system support.
go to method of application »
Key Performance Areas
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Customer Service
- Prioritize and allocate work to technicians.
- Develop and maintain relationships with customers and third party.
- Manage IT Incidents and requests.
- Hold Service Level Management meetings with management team.
- Train users on Technology used (Informal).
- Establish and facilitate user forums.
- Adopt a proactive approach to prevent problems from arising.
- Assist in the gathering of business requirements.
- Ensure IT Service availability and continuity.
- Implement and enforce ITIL based processes for IT support processes.
- Ensure that business service requirements are defined and actively managed.
- Act as an escalation point for any ICT service issues within the region of responsibility.
Research and Development
- Research solutions that best support the business.
- Research on new problems/challenges as they occur.
- Share information with technical staff and document solutions found.
- Offer feedback on future product development, features and functions.
Business Support Administration
- Manage SLA.
- Attend service/contract management meetings.
- Budget input for area of responsibility.
- Manage budget.
- Manage processing centre and CEC ICT assets.
- Manage ICT Risk register. • Address audit findings.
- Manage Projects
- Assist with Pre-Procurement documentation and Technical Evaluations
Reporting
- Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
- Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
- Develop functional reporting systems, for management, projects or performance reporting.
- Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
Stakeholder Management
- Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships
- Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
- Communicate with all levels of stakeholder contact.
- Represent the Fund in relevant external activities and events.
People Management
- Ensure that good employee relations are maintained.
- Provide ongoing operational support to employees.
- Ensure that allocated resources are used optimally through enforcing monitoring systems in place.
Qualifications
- Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
- Certification in ITIL Foundation V3 or Higher.
Experience
- Relevant 5-7 years’ experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise..
go to method of application »
Key Performance Areas
Legal cost management
- Keep up-to-date wih all incoming claims.
- Read and interpret claims.
- Review claims to ensure no fradulant or contradictory claims are made.
- Determine if a claim requires the services of an attorney.
- Determine the actual fees due to an attorney for each case.
- Ensure all payments to attorney’s are fair and reasonable.
- Consult different service providers to understand where the organisation could save on legal fees..
Quality assurance
- Ensure that invoicing processes are implemented and maintained at the highest standards.
- Maintain the implementation of an unusual occurrence procedures
Administrative support
- Deal with/and respond to correspondence.
- Produce documents, briefing papers, reports and presentations.
- Assist with typing and editing briefs, technical papers, letters to various parties, and memos.
Reporting
- Track and report against set objectives and targets.
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.
Stakeholder management
- Maintain healthy relationships with all stakeholders.
- Follow up and feedback to all stakeholders to keep them updated on the status of a query.
- Respond to queries within the predefined turnaround times.
Qualifications
- Bachelor’s Degree/Advanced Diploma in a related qualification.
Experience
- Relevant 3 years’ experience in an insurance, legal or accounting related environment.
go to method of application »
Key Performance Areas
Pre-Assessment of Prospective Claims
- Record all the submitted documents for prospective claims.
- Determine the benefits and the products submitted based on the submitted documents.
- Assess the submitted documents to determine compliance as per defined processes and rules.
- Apply compliance and/ lodgment rules in pre-accessing the prospective claim.
- Identify duplicate claims and linked claims.
- Examine the prescription of lodgment and apply prescription rules.
- Verify mortality with Home Affairs
- Communicate the assessment outcomes to the prospective claimants.
Quality Assurance
- Ensure that pre-assessment processes are implemented and maintained at the highest standards.
- Maintain the implementation an unusual occurrence procedures.
Administrative Support
- Document the acknowledged claims.
- Deal with/and respond to correspondence.
- Produce documents, briefing papers, reports, and presentations.
- Assist with typing and editing briefs, technical papers, letters to various parties, and memos.
Reporting
- Track and report against set objectives and targets.
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.
Stakeholder Management
- Maintain healthy relationships with all stakeholders.
- Follow up and feedback to all stakeholders to keep them updated on the status of a query.
- Respond to queries within the predefined turnaround times.
Qualifications
- Bachelor's Degree/ Advanced Diploma in a related qualification.
Experience
- Relevant 3 years’ experience in the claims environment.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail