Hot Jobs at AVBOB South Africa

Description

ACHIEVE STRATEGIC OBJECTIVES

• Analyse the province’s strategic plan and create and execute a short- and medium-term regional sales, marketing and operational plan for the agencies under control.
• Collaborate with the Provincial Manager: Funeral Service to develop the integrated marketing and operational plans for the areas of responsibility, to operationalise and execute the province’s business plan.
• Create and implement plans to achieve the targeted conversion rate for fund funerals in the region.
• Create and implement plans to achieve the sales target for private funeral and tombstones within the region.
• Submit monthly progress reports on the achievement of the set objective as per the plan and any changes that were made to the plan.
• Identify inclusive of the financial implications, recommend business opportunities and innovative ways to improve current business practices and processes.
• Achieve the annual targets with regard to productivity, client services, profitability, etc for the region.
• Evaluate performance of the region by analysing and interpreting data and metrics.
• Ensure all agencies under your control meet the set targets and take corrective actions should the targets not be met.
• Ensure that agents and their staff members selling our insurance policies are properly accredited.
• Achieve the business split for Funeral Services between Private, Fund, and contract business\

CUSTOMER SERVICE

• Actively participate with management and all relevant stakeholders in the process of developing and improving relationships so objectives are met.
• Attend funerals and oversee funeral arrangements to ensure the delivery of high-quality service and proper client care.
• Execute the customer service strategy to ensure that the objectives for customer service are met.
• Engage continuously with internal and external key stakeholders.
• Ensure good cooperation between the different departments in the region, such as insurance, funeral service and senior citizens and that all these stakeholders are involved in marketing activities
• Work closely with the senior citizen’s liaison consultant to increase market share in facilities that care for the aged.
• Utilise community Involvement funds effectively to create relationship and build trust with communities in the region.
• Investigate and resolve complaints that are escalated.
• Proactively build strong commercial relationships agenda with key stakeholders within business sources to increase funeral sales.
• Attend, manage and assist to execute high profile funerals.
• Achieve the targeted NPS and CSAT scores which are used to measure customer satisfaction.

FINANCIAL MANAGEMENT

• Ensure financial soundness of the province through profitability and cost control, Asset Efficiency, and optimisation.
• Compile a capital budget for revision by the Provincial Manager for the region that addresses vehicle, furniture, equipment, computers, telephones, and other ICT equipment, and fixed properties requirements.
• Ensure that all funeral agencies are profitable, and expenses are within budget.
• Manage the stock levels of coffins, wreaths, and other products offered at AVBOB Funeral Service Agencies
• Manage stock levels and, effective utilisation of the fleet and other assets
• Plan and implement effective cost-saving measures.
• Ensure that policy and procedures of financial transactions and management are met.
• Manage the ratio expense versus income in the region.
• Analyse and control funeral service expenditure within the region in line with the annual budget.
• Monitor and report on variances and remedial action implemented/to be implemented, where this is required.

RESOURCE MANAGEMENT

• Create world-class infrastructure to stay relevant in a highly competitive world, expand and maintain existing infrastructure to the benefit of customers and policyholders
• Allocate resources and optimise infrastructure to effectively respond to market demands and operational priorities.
• Ensure that newly opened offices are meeting the set sales objectives.
• Ensure that the Company’s infrastructure (buildings, equipment, vehicles, stock, etc.) are maintained to the prescribed standards and standard operating procedures and attend accident committee meetings when a vehicle in the region was involved in an accident.
• Conduct regular stock counts to ensure accurate inventory management and report any discrepancies.
• Ensure that adequate infrastructure is in place at all agencies to serve customer needs.
• Conduct regular asset counts and report any deviations to ensure accuracy, compliance, and operational efficiency.

HUMAN RESOURCE MANAGEMENT

• Create an effective and successful team through open discussion, coaching and mentoring.
• Maintain a sufficient pool of Assistant Agents in training to support future workforce needs.
• Ensure that all agencies have signed performance contracts in place, aligning their objectives with the AVBOB goals.
• Oversee the development and implementation of development plans for funeral agents and their staff to ensure increased sales and high levels of customer service.
• Ensure that all agencies are adequately staffed to meet all operational and business requirements.
• Ensure that all the non-compliance and non-performance issues of agents are identified and that the required legal steps are taken to ensure compliance to the SLA.
• Regularly communicate regularly policies, practices strategies on marketing strategies, operational and other relevant business updates and issues to agents through multiple communication channels.

OPERATIONAL EFFECTIVENESS

• Ensure the optimisation, resource utilisation and adherence to quality standards to enhance performance, streamline workflows, and achieve the organisational goals.
• Achieve the set performance targets by ensuring that funeral service operations meet or exceed the performance targets set within the allocated budget.
• Oversee all funeral service-related operations and business activities in the region to ensure that agents produce the desired results and are consistent with the overall strategy.
• Liaise with business support services (HR, Fleet, Operations Support ICT and Finance) to increase operational effectiveness and efficiency to achieve business goals.

RISK MANAGEMENT

• Manage risk within respective departments/ business units and compliance to all relevant policies and legislations.
• Do a bi-annual audit in line with the requirement, at all agencies to ensure that operational risks are identified.
• Review Internal and External Audit reports and implement the necessary corrective action to ensure that clean audit reports are achieved across the business divisions to mitigate reputational damage.
• Ensure agents consistently follow established policies and standards operating procedures and guidelines to maintain operational integrity.
• Conduct annual audit and bi-annual asset count across all agencies under control to ensure proper asset management and compliance.
• Manage the fleet of vehicles under control to ensure that vehicles are maintained in line with policy and that all kilometres travelled are recorded.
• Conducting a comprehensive audit and stock count when an agents is replaced.
• Due regular inspections on buildings to determine maintenance requirements
• Consider the bill of quantities and sign off on renovation and maintenance projects

Requirements

Minimum Qualifications

• Have a relevant tertiary qualification in marketing or sales and operations or Business Administration.
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).

Knowledge and Experience

• Well-developed commercial acumen gained through experience
• Understand the complexities of potential reputational risk in the delivery of funeral services.
• Have both operational and tactical strategic management experience.
• 5+ years in managing large and diverse teams in target-driven, sales-focussed, customer-centric environments.
• Have a sound understanding of and practical experience in the application of human resources, operations management, risk, and customer service practices and principles.
• Good understanding of financial management, budgeting, cost management, and financial reporting.

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Phalaborwa Insurance Office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Phalaborwa Insurance Office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are searching for an individual with excellent administrative and customer service skills to join our branch administration team at the Tembisa Insurance Office. 
• You will be working for a company that is over 100 years old with strong values . In return for your services, you will be paid a competitive remuneration package. 
• You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include:

• Reception
• Typing
• Record keeping
• Operating switchboard
• Client services
• Data input and scanning of documents
• General office duties
• Handling petty cash

Requirements

• Grade 12
• 2 years relevant office administration experience will be a definite advantage
• Computer skills (Ms Word, Excel)

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Description

• Our Call Centre Department is looking for Customer Orientated and self-reliant individuals to join their Call Centre team.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package.
• You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Receive and handle telephone policy enquiries in Call Centre department and action
  accordingly.
• Address all outstanding requirements on new applications in New Business.
• Providing enquiry numbers on claims to branches.
• Follow-up on outstanding requirements in terms of unpaid claims
• Refer leads to the Direct Marketing Department.
• Provide feedback on outstanding accounts and refunds in debtors.
• Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
• Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
• Add a child to an already existing child benefit (Not for PERSAL or DOD).
• Remove a life (Not for PERSAL or DOD).
• Remove child (as long as it is not the removal of the child benefit completely and not for PERSAL or DID).
• Duplicate a policy (send a copy of the policy to the client).
• Providing the Policy values to a client or their broker (the client can give authorization for a broker to get access on the phone).
• All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
• Policy info for clients.
• All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
• The Call centre may only provide policy information to a client when that client has a single policy with AVBOB.
• Paid up RSA (reduced some assured).
• Inflation.
• Reinstatements.
• Cessions.
• The client will still have to send us a hard copy of the cession as this is a legal document.
• Stop Payments.
• Other loans (when you change your payment method).

These changes may only be done once the following is in place:

• The introduction of security questions that are not a confirmation of the client’s contact details.
• Call Centre agents must be category B FAIS accredited.
• Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.

Requirements

• Grade 12
• 140 long term FAIS credits.
• 3 years’ experience in the Life Insurance Industry.
• RE5 (advantageous).
• Experience in a client service policy maintenance environment.
• Ability to work independently, show initiative and to be responsible.
• Analytical and leadership skills.
• Communication and interpersonal skills.
• Client orientated.

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Description

• We are seeking a skilled and experienced individual to oversee the client services in the Cape Town, to lead and guide the team in ensuring the effective functioning of the Client Services. 
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities:

• Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
• Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liaison with peers, seniors and policy holders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyze and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services

Requirements

• Grade 12
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:

Applications who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009
• From years 2008 -2009 require 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE 5 certificate
• RE 1 certificate will be an added advantage

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Description

PLANNING

• Lead all planning activities in the Stores
• Ensure all resources is available for stores assistants to execute normal day-to-day stores functions and stock take activities.
• Delegate team members to execute specific tasks as required.
• Plan resources for efficient off-loading of trucks / vehicles – including Saturdays when required
• Lead 5S (sort, set in order, shine, standardize and sustain) activities, and drive improvement actions.
• Scrutinize new order and capture on data base for executing

CONTROL

• Investigate and report damages to goods received, variances to delivery note or document deviations immediately to Buyers.
• Ensure that all Suppliers entering the premises adhere to Avbob requirements
• Ensure that minimum stock quantities are maintained and report stock levels to Buyers.
• Implement and maintain clear demarcation and product identification within Stores.
• Allocate received orders to Store Assistant for processing, picking and delivery to Dispatch / Department. Ensure that Kardex system is updated.
• Ensure that all relevant documentation is completed, signed and filled. The system is updated daily to reflect current Stock on hand.
• Support audits and certification requirements by preparing documentation and evidence for internal and external audits.

ORDER PROCESSING

• Analyze and process new orders as per Agencies or Head office. Capture all orders on AccPac system – where relevant. ·
• Issue internal job cards in line with received orders - where applicable. ·
• Follow up on outstanding orders (Job cards)- Metal and Shrouds department ·
• Sign off approved orders after packing to be dispatched. ·
• Communicate out of schedule orders with Quality & Continuous Improvement Manager and Chief Buyer. ·
• Arrange and schedule orders for dispatch with the Dispatch department 
• Attend to customer (Agencies) complains

LEAD:

• Ensure stores personnel execute and complete tasks accordingly.
• Maintain discipline and adherence to company procedures. ·
• Ensure good housekeeping standards are maintained daily.

STOCK MANAGEMEENT

• Daily monitoring of incoming and outgoing stock. ·
• Ensure all stock is accompanied by correct paperwork or identification (invoice, proof of delivery or goods received note) 
• Ensure FIFO system is followed throughout the stores. ·
• Communicate stock levels on funeral equipment as per data base to the Quality & Continuous Improvement Manager and Chief Buyer weekly. 
• Ensure that Stock counts and Cycle counts are executed in line with company policy and procedures ·
• Ensure that stock is prepared and all items are stores are identified with stock codes and placed in designated areas. ·
• Manage the physical count as per stock sheet. ·
• Submit stock sheet after counting to Finance Department from System update. ·
• Ensure Counting Sheet are signed for approval and kept in Stores for proof of counting. ·
• Investigate variance / Reconciliation and implement corrective action

ADMISTRATION 

• Monitor leave applications and approve as per operational requirements. ·
• Implement and maintain data systems to monitor and control stock levels. ·
• Report operational challenges to management.

SAFETY

• Follow all legal regulations for a safe and healthy environment.
• Carry out regular inspections and safety walks.
• Ensure that all subordinates are issued with the correct PPE and uses PPE as prescribed.

COLLABORATION AND INTERGRATION

• Collaborate with operational departments to integrate efficient Stock movement considerations on a day-to-day basis to prevent delays.
• Building good relationships with section leaders and all other stake holders. ·
• Provide input during the project planning (where relevant) and execution to mitigate risks. 
• Encourage employee participation in safety initiatives and improvement programmes to promote a Safe Culture.

Requirements

• Grade 12
• Diploma / Certificate in Stock Control or Warehousing
• Minimum of 2–5 years of experience in a similar environment / role 
• Knowledge of stores functions or any other related qualifications will be an advantage
• Certificate in Supervision.
• Computer literate Microsoft Office and Proficient in Acc Pac system
• Strong knowledge of Purchasing & Stores policies and procedures.
• Numeracy – read and write. 
• Excellent communication and report-writing skills.
• Strong analytical and problem-solving skills.
• SHE Rep experience

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Description

• We are looking for a detail oriented Remuneration Specialist who will under the guidance of the Senior Remuneration Specialist be responsible for remuneration analysis, research and maintenance of the Group’s remuneration practices as specified in the Salary and Related policy document. 
• You will also be responsible to compile remuneration surveys and analyse remuneration data survey information from survey houses to benchmark the Group’s scales, pay mixes and market related salary ranges for use by senior team members. 
• As a subject matter expert on job evaluations this position provides support and expert advice e.g., indicative grades and overlaps between supporting or reporting positions.  You will be required to manage the evaluation process. 
• Your duties will also include consolidating the Remuneration and Benefits department’s operational and capital budgets, forecasting cost and budget items needed for submission to finance and other operational budget owners.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Participate in relevant remuneration surveys, ensure accuracy and integrity of data and submit to survey companies.
• Benchmark remuneration practices with earmarked survey houses, interpret and assist with proposals and implementation after approval. Consider many alternatives to attract and retain employees and propose enhancements.
• Research niche remuneration practices eg Actuarial and ICT positions by conducting internal and external benchmarking studies to ensure that the Group’s remuneration practises are competitive and responsive to the market.
• Develop and customise different scales (general and specialist scales) by applying sound approved remuneration principles for submission to the Manager: Remuneration and Benefits and Senior Manager: Reward for their review submission and approval.
• Prepare pro-active reviews of market and best practice trends.
• Assist in compiling recommendations to the People Practice Committee for approval of variable pay and reward related benefits.
• Prepare input for recommendations on remuneration and reward matters (apply specialist and legislative knowledge) and submit to Senior Remuneration Specialist.
• Prepare and update the job evaluation policy, processes, procedures and guidelines for approval by Senior Manager: Reward.
• Identify scarce and critical skills in the market to determine (test) whether individual scales are required for these positions.
• Liaise with current role holder or supervisor and subject matter experts of the job to ensure comprehensive understanding or role dimensions prior to evaluation. Provide title benchmark information to supervisor/manager requesting a new job.
• Evaluate all new and existing job descriptions to ensure no overlaps and technical soundness in relation to supporting positions and reporting into positions.
• Confirm internal parity and external benchmarks of scales during the evaluation process.
• Provide an indicative grade to Senior Remuneration Specialist as well as a benchmarked scale to complete costing for recommendation or budget processes.
• Arrange for evaluation quotes and manage cost thereof.
• Liaise and manage grading process with third-party salary house on approval of an of new position or upgrading of a position.
• Escalate issues or questions relating to job description and job evaluation received from the survey house, clarify the information from the department manager /supervisor and provide feedback receive to the Evaluation consultant.
• Prepare documentation to obtain sign-off of grade by Senior Manager: Reward and Executive: People and Culture or CEO, as applicable.
• Communicate the results and relevant job descriptions back to the department and the job description compiler for record keeping.
• Report monthly on the results of final job evaluations.
• Coordinate managerial job evaluation interviews with an external service provider on an ad hoc basis.
• Build and maintain a data base of completed evaluations and role descriptions.
• Review all remuneration practices and recruitment practices to eliminate unfair practices.
• Review all grades and job titles to ensure pay parity and fairness in different jobs on same level and occupational families.
• Review and look at actual job descriptions and key performance areas by compare jobs that are the same, similar or of equal value.
• Review TGPs per level, by race and gender and disciplines.
• Discuss outliers with Senior Remuneration Specialist and Manager: Remuneration and Benefits.
• Prepare the annual Equal Pay for Work of Equal Value report, discussing reasons for fair discrimination per job and level for management submission to the Remuneration Committee. This includes analysis and graphs per grade and level.
• Provide analysis as described by Equal Pay for work of equal value best practice and legislation (eg EEA4).
• Prepare remuneration information to populate the EEA4 for submission to the Transformation Manager to inform the annual Employment Equity submission.
• Manage Title matrix in accordance with graded jobs and approved titles.
• Ensure that remuneration practices are compliant with legislation (Equal Pay, Minimum Wage, etc).
• Prepare the operating and capital budgets for the Remuneration and Benefits Departments for and in conjunction with the Senior Manager: Reward aligned with approved budget principles. 

This includes but not limited to:

• Cost of surveys and professional advice required by the Remuneration team
• Benefits costs such as long service recognition, retirement functions etc.
• Software licencing based on number of employees on payroll.
• Replacement of laptops to ensure replaced in line with policy.
• Consolidate the training and other operational budget needs for each section as determined by the supervisor/manager.
• Analysis of current practices and processes and recommend possible enhancements to the Senior Remuneration Specialist.
• Analysis of employee turnover for reporting purposes and for inclusion in remuneration reports.
• Update the General Employee increase letter templates.
• Prepare the increase letter datasheet and populate increase letters with merging tool. Responsible to distribute increase letters on approved secure bulk communication platforms once letters have been verified and approved.
• Under the guidance of the Senior Remuneration Specialist review all monthly HR statistics and assist with reporting thereof.
• Assist with related feedback on queries and request from employees.
• Assist employees with package restructuring.
• Provide all remuneration related information for Top Employer submission and assist with the Top Employer audit.
• Provide feedback on compliance requirements of remuneration issues.
• Assist Senior Remuneration Specialist with ad-hoc requests.

Requirements

• A relevant Tertiary qualification in Human Resources.
• At least 4 years’ remuneration and benefits experience.
• Advance level experience in Excel.
• Professional knowledge of job analysis and job evaluation.
• Ability to handle sensitive and confidential situation and information
• Ability to formulate and analyse data from a variety of sources.
• Professional registration at SARA will be advantageous.
• GRP certification will be advantageous.

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Description

• We are looking for a detail-oriented Senior Clerk to join our claims team on a fixed term contract. You will be responsible for preparing claim forms, verifying information, and corresponding with agents and beneficiaries. You will also handle client inquiries, review policies, determine coverage, calculate claim amounts, and process payments.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

Key Performance Areas:

Receive claim and prepare documentation

• Receive, investigate and intimate all claims daily, differentiate between new claims and other correspondence
• Determine status of policy and whether the deceased enjoys cover, verify and adjust policy details where necessary
• Investigate premium, policy and claim history
• Open and process claims according to claims procedure, and refer fully completed claims to underwriter
• Request additional information from Branch and Client by way of phoning, sending e-mail or fax or sms or 702 Letter
• Complete all claims within twenty-four hours
• Investigate complaints received and report back to all stakeholders

Receive and complete daily correspondence

• Receive daily loose correspondence, match with file and refer to underwriter
• Receive diary letters daily, match to file and send original to client
• Send all claim related correspondence for scanning

Handle complex enquiries from clients, branches and other departments

• Attend to all written and verbal enquiries from clients, branches and other departments
• Compile claim quotations on the system

Cheque requests

• Compile cheque requisitions and write backs
• Receive cheques from finance department and send out with necessary letters
• Attend to all cheque stop payments or reversals within 3 days of receipt
• Process ex gratia payments on the day of receipt

Compile statistics and perform ad hoc duties

• Compile daily statistics of finalized claims
• Perform ad hoc duties as requested by supervisor / Management

Accident Benefit

• Process accident benefit
• Request for outstanding requirements
• Send to underwriter when documents are received

Requirements

• Matric
• 2 - 3 Years' experience in Life insurance / dealing with death Claims

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Description

• We are looking for a self-reliant individual with excellent verbal and written communication skills, to be part of our operation support insurance team. Under the supervision of the department head, you will be responsible for processing all payments of the department.

Payments

• Evaluate and process operational claims (sponsorships, entertainment claims ,water payments and electricity payments)
• Communicate the claims status with relevant stakeholders
• Evaluate and process new suppliers on system.
• Updating of the expense register on Excel and maintaining payment dates within SLA from Finance department.
• Handling and filing of all documentation and correspondence.
• Follow-up on reconciliations for all advance payments made and liaise with Finance department.

Permits

• Evaluate and process permit applications for various sources
• Processing for Saps submission and approval
• Record keeping of permits documentation
• Reports Generation
• Source and branch enquiries on permits maintenance
• Permits system maintenance
• Source maintenance and permits systems maintenance

Representatives Ranking

• Facilitate the rep ranking process
• Monitor tied agents progress monthly
• Allocate preliminary monthly status
• Generate early warning letter to tied agents not meeting the required standards
• Communicate monthly statuses to branches
• Allocate final status annually
• Update systems with final status and communicate statuses to branches
• Communicate annual allocate status by means of letters to tied agents
• Communicate final statuses to commission annually

Rep uniforms

• Identify new uniform qualifiers
• Communicate new qualifiers to the suppliers and branches to commence with the ordering process
• Maintain and manage annual uniform allocation, subsidy and bulk ordering
• Facilitate payment process for annual bulk orders and reconciliation in terms of payments
• Communicate to suppliers new subsidy amount per individuals annually

Promotional items, calendar and diaries

• Administer annual promotional materials and diaries need analysis
• Allocate annual promotional materials quantities per stakeholder
• Allocate annual promotional materials budget subsidy per stakeholder
• Facilitate enquiries from branches and suppliers
• Administer supplier payments for the annual promotional items
• Administer reconciliation in terms of the payments vs budgets
• Facilitate promotional items ordering and delivery arrangements

General administration

• Identify and report any system problems to ensure continuity
• Assist other team members where needed
• Assist with department daily email and telephonic queries

Requirements

• Grade 12
• 2 - 3 years experience in insurance administration
• Tertiary qualification will be an advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Experience in providing administrative support
• Experience in coordinating projects
• Experience in budget management and cost tracking

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Description

• We are searching for an individual with excellent administrative and customer service skills to join our branch administration team at the Eshowe Insurance Office. 
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include:

• Reception
• Typing
• Record keeping
• Operating switchboard
• Client services
• Data input and scanning of documents
• General office duties
• Handling petty cash

Requirements

• Grade 12
• 1-2 years relevant office administration experience will be a definite advantage
• Computer skills (Ms Word, Excel)

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Description

• We are looking for graphic designer to join our Branding and Advertising department. You will be responsible for the designing, conceptualising and development of creative concepts for the AVBOB Group.
• You will be working for  a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Responsible for the TTL visual translation, development and conceptualisation and design of creative concepts and application to elements within and for the Group.
• Responsible for creative conceptualisation, design and development of the quarterly edition of “The Society”.
• Briefing of production suppliers and oversee and direct the services of suppliers who are directly commissioned to AVBOB.
•  Visual translation of proactive ideas from within the Division and/or from the different business sectors of the Group.
• Assist with signage design and settings that would strengthen engagement with the AVBOB brand through managed campaigns.
• Assist to define and entrench the company culture specifically with the values, philosophy and strategy through discipline communication techniques.
• Provide an effective and efficient internal client service by focusing on designing, maintaining and enhancing the Group’s communication tools and mechanisms through mentoring/training/directing subordinates.
• Coordinate complex assignments and/or projects that may require abnormal working hours.
• Must demonstrate proficiency in digital design tools and platforms, with the ability to design and develop responsive web and mobile interfaces that align with brand guidelines and user experience best practices.

Requirements

• Matric
• 3 year National Diploma/bachelor's degree in graphic design, visual communication, or a related field
• 3 - 5 years relevant experience in Design, Corporate Communications, Journalism, and/or Public Relations
• Highly computer literate with understanding of design software
• Mac operating system
• Adobe Suite

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Description

• We are looking for a Technical Trainer Insurance Administration to develop, deliver, and continuously improve training interventions within the Insurance Administration environment. The successful candidate will ensure compliance, operational excellence, and superior customer service by equipping employees with the knowledge, skills, and confidence required to perform effectively.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Develop, review, and maintain clear, accurate, and compliant Standard Operating Procedures (SOPs) for all Insurance Administration functions.
• Design and deliver engaging training programmes and materials aligned to business needs and different learner levels.
• Tailor training content to specific departmental process needs to ensure customer service strategies.
• Deliver training using a blended learning approach (in-person, virtual, and e-learning).
• Continuously update learning material in line with process and workflow changes.
• Provide technical and product training to newly appointed employees.
• Work closely with Subject Matter Experts, Department Heads, Compliance, and Quality Assurance teams to ensure training content validity.
• Collaborate with Quality Assurance to identify performance gaps and recommend coaching interventions.
• Facilitate and oversee the completion of on-the-job training logbooks to verify process understanding.
• Analyse customer feedback to identify service delivery gaps and improvement opportunities.
• Ensure learner interventions promote a customer-centric culture.
• Provide training feedback to departmental heads on training and coaching outcomes.
• Measure training effectiveness through evaluations, surveys, assessments, and performance metrics.
• Conduct quarterly assessments on processes and product knowledge.
• Provide one-on-one coaching and mentorship to customer-facing employees requiring additional support.
• Offer ongoing learning support and resources to ensure employees feel confident and empowered in their roles.
• Maintain accurate records of all training updates, activities, attendance, feedback, and evaluations.
• Prepare regular management reports on training effectiveness and employee development progress.
• Plan, coordinate, and manage training-related project deliverables in line with departmental timelines.

Requirements

• National Diploma in Humanities, Business Administration, or an equivalent qualification.
• OD-ETDP qualification (essential).
• Intermediate understanding of the Long-Term Insurance Act.
• Minimum of 3–5 years’ experience in Insurance Administration and training facilitation.
• Strong quality assurance and compliance orientation.
• Customer service excellence and coaching capability.
• Performance analysis and continuous improvement skills.
• Excellent interpersonal, communication, and stakeholder management skills.
• Proficiency in delivering training via in-person, virtual, and e-learning platforms.
• Strong assessment, evaluation, and problem-solving skills.
• Ability to communicate complex technical concepts clearly to diverse audiences.
• Adaptability to changing systems, processes, and learning technologies.
• Commitment to continuous learning and professional development.

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Description

• We are looking for a detail-oriented Loan Accounts Administrator to join our team. In this role, you will be responsible for managing loan accounts, ensuring payments are correctly allocated, and assisting customers with inquiries related to their loan accounts.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities include:

• Respond to customer queries and complaints regarding loan accounts, ensuring timely resolution.
• Compile and forward approved loan applications to the Finance team for timely processing.
• Capture and analyze refinancing loan applications and determine customer affordability.
• Minimize bad debts and maximize profits by executing effective credit application, evaluation, and approval processes.
• Restructure loan accounts per customer requests and prepare payment reversal files.
• Provide settlement quotations to customers and ensure proper allocation of funds.
• Investigate ad-hoc payments and coordinate with the Finance team for allocation.
• Uphold compliance with lending regulations and AVBOB Financial Services' risk policies.
• Assist with internal and external audits related to loan operations.
• Ensure confidentiality and security of sensitive financial information.
• Assist customers with loan-related inquiries and guide them through repayment obligations.
• Finalize loan applications within agreed turnaround times and respond to customer queries efficiently.
• Prepare reports on restructured loans, refinanced loans, payment reversals, and written-off accounts.
• Support team with general administrative duties, including filing, document retrieval, and correspondence.
• Draft memorandums and recommendations for management consideration regarding loan application exceptions.

Requirements

• Grade 12 (Essential)
• National Diploma in Accounting, Financial Accounting, or Banking (Advantageous)
• 2–3 years of experience in loan servicing, credit management, banking, lending, or a similar credit operational environment.
• Good knowledge of general banking practices and procedures.
• Solid understanding of the National Credit Act (NCA), lending products, and features.
• Computer literate (MS Office).
• Experience in the banking and financial services industry.
• High attention to detail and accuracy.
• Strong numerical and reasoning skills.
• Initiative and problem-solving abilities.
• Analytical thinking and decision-making capabilities.
• Strong interpersonal skills.
• Ability to manage multiple priorities and meet deadlines effectively.

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Description

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows: 
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 -2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised    qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

Requirements

• Grade 12
• Marketing experience
• Drivers’ license and have own reliable transport and cell phone (advantage)

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Description

RESPONSIBILITIES INCLUDE:

• We are looking for individuals to handle the two key responsibilities:
• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Requirements

QUALIFICATIONS REQUIRED FOR THE POSITION:

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

EXPERIENCE REQUIRED FOR THE POSITION:

• Marketing experience

SKILLS REQUIRED FOR THE POSITION:

• Drivers’ license and have own reliable transport and cell phone
• Good communication, administration and time management skillS.

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Description

• AVBOB is looking for a skilled Copywriter to join our Brand and Advertising team. In this role, you will be responsible for creating, refining, and overseeing high-quality content across a wide range of marketing platforms from brochures and websites to social media and press ads.
• If you’re a creative thinker with a sharp eye for detail and experience in advertising or insurance, this is your opportunity to help shape the voice of one of South Africa’s most trusted brands.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.
• Conceptualise and write persuasive copy for a wide range of advertising and marketing materials, including brochures, websites, social media, catalogues, posters, press ads, and internal communications.
• Collaborate with the creative team to brainstorm and develop innovative concepts and campaigns.
• Conduct in-depth research to support and strengthen copywriting content.
• Ensure brand consistency and quality control across all advertising materials.
• Write, edit, proofread, and refine content for promotional materials, internal publications, advertorials, and digital marketing.
• Source and create localised social media content that highlights community impact at branch level.
• Regularly update website content to reflect current campaigns and initiatives.
• Review and proof content produced by external contributors, ensuring alignment with AVBOB’s brand and regulatory standards.
• Monitor and manage social media platforms to enhance brand positioning and product visibility.
• Enforce compliance with FSCA guidelines and internal advertising standards.
• Support the development of content strategies and plans for emerging digital platforms, including direct marketing and branch-specific social media.
• Assist with proof-reading “The Society” (internal magazine) on a quarterly basis. 

Requirements

• Tertiary qualification in Marketing, Communications, Journalism, Business, Art, or a related field.
• Minimum 5 years’ copywriting experience, preferably within the insurance or financial services sector.
• Proven conceptualisation and proof-reading skills.
• Strong command of grammar, tone, and brand voice.
• Ability to work under pressure and manage multiple projects simultaneously.
• Excellent attention to detail and a commitment to producing high-quality, on-brand content.
• Strong interpersonal and teamwork skills.
• Exceptional time management and verbal/written communication abilities.