Hot Jobs at Clickatell

Purpose

We are searching for an inspiring team player and leader to join our fantastic Finance Leadership team as we help global brands win big in the digital commerce revolution. Reporting directly to the CFO, this important role will lead a team of 20+ motivated and energetic professionals. The successful candidate will be a leader that is able to coach and develop the team as we expand the business significantly in the coming years. This is a very exciting opportunity to work for a leading digital commerce business with a great Executive team, Board and incredible supportive Silicon Valley VC investors that will all help ensure the future success and take us through our next round of public or private fundraising.

This role will lead all operational aspects of the Accounting and Treasury functions as well as being a key stakeholder in all other Finance, Tax and legal entity decisions. As a growth company this leader will run the accounting function for the company and give confidence to the C-level Executives and Board about the finance operations and controls. We also want this individual to be a key influential leader for the broader business, leveraging their knowledge and experience to drive great business decisions, optimize processes and identify opportunities.

We Do The Right Things - Responsibilities of the Role

• Report directly to the Chief Financial Officer (CFO) and be a key contributor to the strategic direction and success of the company
• Lead, develop and grow the global team that delivers the core Accounting and Treasury operations functions for the business
• Oversee all accounting functions, making sure reporting and bookkeeping is accurate and in compliance with all appropriate accounting standards
• Ultimate responsibility for the company’s various accounting close processes (monthly, quarterly and annually), the Annual Audit and external reporting for the company
• Financial statements: Oversee the team that completes the financial statements ensuring they are correct, complete, free of errors and in compliance with all relevant standards / laws
• Create accounting strategies and analyse accounts, suggesting improvements to reduce costs and maximize profits
• Provide expertise and based on industry changes, and where necessary guide updates and changes in financial policies, procedures, and internal controls (GAAP compliant procedures)
• Lead and direct change initiatives and operational improvements, such as systems or technology implementations that will improve the effectiveness of the company
• Personable and ready to not only bring great experience to the team, but also coach, and be a leader for the company as a whole as we move through this exciting grow period

Requirements

• Have a minimum of 15+ years of relevant accounting experience with a degree in Business, Accounting, or Finance and a current professional accounting qualification

Work Experience

• Experience in public accounting and a software/SaaS business
• Experience at both Medium (250+ employees) and Large (1,000+ employees) companies desired, and ideally experience in a company that has grown significantly
• Proven leader of teams with multiple functional responsibilities
• Experience working closely with (or leading) Treasury team operations including international cash management
• Experience seeing or implementing system upgrades
• Experience both working for a multinational company, and working overseas is desired

Expert Knowledge and Ability

• Strong knowledge of US GAAP accounting principles and tax processes (familiarity with IFRS in addition, is desirable)
• Strong technical skills and experience of being a senior lead in a public company reporting team including experience of SEC reporting and SOX controls required
• Self-managed, organized and deadline orientated, with strong priority management skills and attention to detail

A Bit About You

• You are a trailblazer, who translates the future vision into strategies for your area and teams.
• You are a problem-solver and thought leader who drives implementation by turning ideas into objectives for the organization and ensures alignment.
• You are a strong people manager, exceptional communicator and can effectively manage day-to-day tasks to delivery.
• You thrive in a fast pace, high growth environment and relentlessly drive and support a culture of collaboration across the organization. You create a robust way of working, conducive to change, and enable the team to solve complex problems.
• You optimize resources by ensuring we are doing the right things, at the right time.
• You have a fascination for how technology can shape our everyday life and the business acumen to take us there.

Benefits

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor and other related items.

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Purpose

The Manager FP&A is a high impact role. Your purpose is to support our Director FP&A and the CFO in ensuring the group’s financial plan is delivered. You will have a key role in reporting, budgeting/planning, and helping the business understand the financial results. The FP&A organisation is at the centre of driving great decisions in the business and this individual will be expected to bring experience and insightful analysis to help drive the business forward.

This role will be responsible for preparing, analysing, and reviewing results, helping improve the quality and insight of the reporting over time. As Clickatell grows, so will the role and scope and this will not only drive further opportunities for growth, but also the opportunity for the individual to keep improving processes and play an important role in long-term strategic planning.

Responsibilities of the Role

• Lead the development and improvement of monthly Divisional Management Accounts, offering insight into divisional business performance while influencing and supporting business planning, commercial decision making, forecasting and the budgeting processes of the divisions.
• Responsible for large parts of the annual budgeting process and the quarterly forecasting process as well as leading the preparation and distribution of the monthly Management Accounts.
• Prepare and manage the 5 Year Projections and Forecasting Analysis model, including external benchmarking and peer performance assessments.
• Partner and collaborate with divisional C-level leaders to help them understand and use driver-based planning to assess priorities and create important medium to long term cross-functional business execution plans & budgets. Work with the CFO and CEO to help assess the success and areas for improvement from those plans with a view to creating clarity about performance and a culture of collaborative accountability.
• Ensure all leaders are familiar with their financial targets and the financial performance of their function, including the need for budgetary control and adherence to financial controls.
• Be a champion of continuous improvement within finance & accounting by identifying opportunities to enhance current systems and procedures, adapting them to keep pace with the changes in the business and its needs.
• Partner with Treasury and Tax to ensure accurate forecasting of cash, interest, and tax.
• Review and interrogate business case funding requests (e.g. Capex allocation support). Prepare ad-hoc analysis to assist with commercial business decisions.

Requirements of the Role

• CIMA or CA(SA) qualified.
• 6 - 8 years’ experience in Financial Planning & Analysis (FP&A).
• 2 + years FP&A Manager experience
• Ability to collect and analyse information, problem-solve, identify decisions / options and communicate them with partners around the business.
• Use data analysis to identify issues, spark thinking and propose solutions or options for solving complex problems.
• Great communication & teamwork skills, and a willingness to help people with or without strong financial skills to understand and manage their budgets and business portfolios.
• The ability to take a ‘big picture’ view of a situation, to weigh it up quickly, make a logical, sound decision confidently in order to have a positive impact towards achieving the objectives of the organisation.
• Ability to self-manage priorities and communicate really well in a team environment to help ensure an efficient and enjoyable work environment – should be able to think ahead of what might be needed and help the Director of FP&A achieve great outcomes.
• Able to work quickly and accurately when creating and reviewing pieces of work and identify errors or inconsistencies.
• Convey information verbally and in writing to others in a simple and clear way.
• Technology industry experience would be advantageous.
• Experience with Microsoft Dynamics (NAV) and IBM Cognos TM1 preferable.

Benefits

• Healthcare, Retirement Fund and Risk benefit company contributions.
• Quarterly performance incentives.
• Reimbursable Communication allowances for internet and mobile phone bills.
• Half-day off on your birthday.
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19).
• Home office set-up with laptop, monitor.
• Joining one of South Africa’s few Silicon Valley VC invested businesses during an exciting growth phase for the business and potential for exciting future prospects.
• Being part of an exciting international and diverse team.

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Purpose

This role for a Senior Software Java Developer in the Cape Town office as part of our plan to expand our Common Services platform. Having financial background is a huge plus, as is being able to navigate your way through different application integrations.

Are you interested in building products used by millions of people? Do you wish you could launch code daily? Are you looking to work on an enterprise grade transactions platform hosted in cloud environments?

You will be joining an agile team of developers who are passionate about the products they build. We enable our clients to seamlessly transact and engage with their customers (on a global scale via channels like WhatsApp, Google RCS, etc). Clickatell is looking for a talented and ambitious developers that are passionate about building high performance (low latency, high transaction volumes) across multiple platforms.

Responsibilities of the Role

• Work with an awesome geographically distributed team of engineers and product designers to implement the next generation of products and/or features
• Work independently and collaborate on projects developing applications from scratch
• Build applications that can scale (millions of transactions/requests per day)
• Develop software iteratively and deliver working code each iteration, including authoring relevant documentation and test cases

Be responsible for:

• Implementing, debugging and testing of new product features, or enhancements on existing features, or assisting customers and vendors with implementing and troubleshooting end-to-end solutions
• Implementing a test-driven development using unit tests and integration tests in an agile environment sustaining implemented features once delivered into production, including maintenance and support accurate and detailed documentation of relevant design artefacts (use cases, user stories, sequence diagrams etc) working closely with key stakeholders in particular with team leads and technical managers
• Partake in discussion of architecture, design recommendations and implementations
• Adhere to policies and standards as applied by the team and directed by the technical manager
• Provide scheduled standby/on-call support of production software

We Are On A Learning Journey

Requirements of the Role

• Computer Science degree or equivalent diploma from a reputable school (or 10+ years relevant experience if no degree)
• Has a proven track record of working in relevant software developer roles of 8 years or more
• Proven industry experience in Financial or banking, or telecommunications an advantage

Process experience in

• Hybrid waterfall/agile environments
• Agile environments including attendant tools and steps
• Proven technology experience in high volumes transactional/low latency solutions multi-tiered, multi-threaded Java applications with a focus on high transaction/low latency communication tier integration with 3rd party platforms such as those belonging to telecommunications service providers and banks/financial institutions implementation of solutions as micro services, in the cloud an advantage incorporation and utilisation of native cloud services

A Bit About You

• You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously.
• You set the priorities to deliver practical solutions for opportunities and change.
• You achieve results though maximizing resources and leading the way to the best solutions.
• You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers.
• You develop, finetune and manage processes and coach the team on procedures and adopting new techniques.
• You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Benefits

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor and other related items.

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Purpose

As the email marketing specialist, you will be responsible for the development and execution of integrated marketing campaigns to drive engagement, qualified leads, conversion and ROI in our Marketing automation platform, HubSpot.

You will own the execution of strategic email campaigns and support the creation of other campaign assets including landing pages, forms and automated workflows. The ideal candidate is technical, organized, results-driven, and adept at multi-tasking to ensure marketing deliverables meet deadlines and quality standards.

This position reports to the Director of Demand Generation and is a contract, four-month assignment.

Responsibilities of the Role

• Create and execute email marketing strategies for one-time, recurring, triggered and dynamic email campaigns across the full customer lifecycle and purchasing journeys.
• Manage the complete email campaign process including setting up segments, scheduling, planning, creating tracking codes, briefing copy & creatives, campaign set-up, QA, deployment, reporting and analysis.
• Lead continuous improvement across email KPIs like deliverability, open rates, click through rates, conversion rates, opt-out rates and revenue through constant tracking and data analytics.
• Develop and execute A/B testing within marketing automation platform to improve productivity, conversion rates and program/campaign ROI.
• Continuously optimize and refresh existing automation workflows to improve conversion rates.
• QA all content, tracking and list aspects for accuracy.
• Monitor and maintain an excellent IP reputation.

Requirements

• Bachelor’s degree
• 5+ years relevant marketing experience (preferably with a background in B2B)
• 2+ years hands-on experience with HubSpot and marketing automation and executing email marketing campaigns
• Demonstrated skill in using HTML and CSS to build emails
• Experience creating email templates quickly and efficiently
• Demonstrable knowledge of setting up A/B testing for email marketing
• Understanding of defining requirements needed for drafting and deploying emails
• Experience with SendwithUs and Sendgrid (beneficial)
• Detail-oriented with a high degree of organization and accuracy
• Proven experience in digital marketing analytics

Benefits

• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor and other related items.

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Purpose

Your purpose is to assist in the completion and review of accurate & timely financial accounting and reporting for all group entities up to consolidated level. To assist with ensuring that relevant processes & internal controls are in place to facilitate Clickatell’s compliance with statutory, tax & legal requirements across the group.

Responsibilities of the Role

• Assist the Group Senior Financial Manager and Treasurer in the financial accounting and internal controls by:

1. Performing monthly Trial balance checks to ensure all month end processes have been completed with a focus on the balance sheet and related reconciliations
2. To ensure the financial & accounting policies, procedures and internal controls are updated, reviewed regularly and are appropriate to the activities of the Group so that the Group is protected from fraud & error, and that accounting records are complete and accurate

• Provide support to the Group Senior Financial Manager in the financial and management accounting information

1. Assist with month-end close procedures
2. Assist in Flash reporting (Revenue and Cost of sales)

• Assist in implementing changes in accounting policies (IFRS Updates)
• Provide support with group annual audits, tax audits and BEE audits and preparation of schedules within the designated facilities/regions
• Assist in managing the corporate cash and capital deployment to assure that all financial obligations are met
• Collaborate with the Financial Planning & Analysis (FP&A) team on the review and completion of all financial reporting with variance analysis
• Assist with Projects as determined from time to time
• Be a champion of continuous improvement within finance & accounting by identifying opportunities to enhance current systems and procedures, adapting them to keep pace with the changes in the business and its needs.

Requirements

• CIMA or CA(SA) qualified.
• 3 - 5 years’ experience in financial operations, reporting and treasury
• Ability to collect and analyse information, problem-solve, identify decisions / options and communicate them with partners around the business.
• Use data analysis to identify issues, spark thinking and propose solutions or options for solving complex problems.
• The ability to take a ‘big picture’ view of a situation, to weigh it up quickly, make a logical, sound decision confidently in order to have a positive impact towards achieving the objectives of the organisation.
• Ability to self-manage priorities and communicate well in a team environment to help ensure an efficient and enjoyable work environment – should be able to think ahead of what might be needed and help the financial operations and treasury team achieve great outcomes.
• Able to work quickly and accurately when creating and reviewing pieces of work and identify errors or inconsistencies.
• Convey information verbally and in writing to others in a simple and clear way.
• Technology industry experience would be advantageous.
• Experience with Microsoft Dynamics (NAV) and IBM Cognos TM1 preferable.

Benefits

• Healthcare, Retirement Fund and Risk benefit company contributions.
• Quarterly performance incentives.
• Reimbursable Communication allowances for internet and mobile phone bills.
• Half-day off on your birthday.
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19).
• Home office set-up with laptop, monitor, chair and UPS.
• Joining one of South Africa’s few Silicon Valley VC invested businesses during an exciting growth phase for the business and potential for exciting future prospects.
• Being part of an exciting international and diverse team.

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We are seeking a Product Director to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing the portfolio of Common Services that underpin and align our products with our execution plan. The role will focus on managing a team of individuals each responsible for a component of shared services that is fundamental to the successful growth, adoption, and scalability of Clickatell’s products. The role will also form part of the Product Leadership team who works as a unit to direct Clickatell’s product portfolio to be in line with the overall business strategy. In this role, the individual will collaborate with Executives, our Engineering, Marketing, and Sales organizations, as well as other Product functions within the company.

Responsibilities of the Role

As a member of the global Clickatell Product Management and Product Leadership team, the successful candidate will own the end-to-end lifecycle of the assigned portfolio of platforms, portals, products, and various other shared services:

• Manage the Product team who are custodians of Clickatell's common services, i.e., Platforms, Portals, Data & Analytics, Billing & Administration tools, and Technical Writing. Lead, mentor and grow this team to be formidable contributors to the execution of Clickatell’s overall product strategy. Be a player and a coach.
• Take ownership of the portfolio you are assigned and create a winning experience for Clickatell’s customers. Product Management is above all else a business function focused on maximizing business value from a product.
• Be outward-focused and develop a deep understanding of the markets and customers that Clickatell engages with and the stage of maturity that Clickatell’s business is at. Use the knowledge to plan the right capabilities to roll out at the right time.
• Develop a good understanding of the technology stack and the level of effort involved to enhance each component, as it will be crucial in making the right decisions to deliver exceptional user experiences.
• Ensure effective coordination of common requirements across product teams where features need to be surfaced, provisioned and optimized via any of Clickatell’s common services.
• Drive new common service initiatives and launches through all stages of the product development process including business cases, development, go-to-market, launch scheduling, training, and operationalization.
• Manage product planning and delivery into a series of releases, and work with the Engineering and PMO teams to facilitate the rapid and accurate delivery of common service updates.
• Be metrics-driven and do monthly and quarterly reporting on key common service metrics to ensure alignment and understanding across the business. Ensure that you have clear key performance indicators for each aspect of your portfolio and consistently analyze behavior and identify inhibitors and opportunities.
• Develop operational procedures and other relevant documentation in collaboration with multidisciplinary teams both internally and externally to ensure optimal adoption of common technology components and processes across the business.

Requirements

• 13+ years experience in product management at a senior level in a high performing environment, where tech and innovation are at the forefront (Software as a Service, Messaging, or Telecom experience is an advantage).
• 7+ years in a leadership role with people management responsibilities - including providing guidance and direction to product managers and serving as their line manager and coach.
• Be customer-centric and metrics-driven. Know how to analyze the market, influence peers, and understand longer term product/market direction by staying informed and aligned with fellow product leaders and executives.
• Align multiple teams, products, and strategies with Clickatell’s overarching product strategy and related objectives. Ensure that the development teams know what the vision of the product is and what the business value and drivers are for each phase/sprint of development.
• Possess excellent communication skills on technical and non-technical topics. Candidate will be required to interact with executives, multiple functional areas (Engineering, Design, Operations, Sales, and Marketing), external partners and customers.
• Experience in managing software or telecommunication products at various stages of maturity, from legacy to new implementations.

Benefits

• Healthcare, Retirement Fund and Risk Benefit company contributions
• Quarterly performance incentives
• Reimbursable communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working (our offices are currently open for essential use only due to COVID-19)
• Home office setup with laptop, monitor, chair and UPS

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Be responsible for:

• implementing, debugging and testing of new product features, or enhancements on existing features, or assisting customers and vendors with implementing and troubleshooting end-to-end solutions o Implementing a test driven development using unit tests and integration tests in an agile environment
• sustaining implemented features once delivered into production, including maintenance and support
• accurate and detailed documentation of relevant design artefacts (use cases, user stories, sequence diagrams etc)
• working closely with key stakeholders in particular with team leads and technical managers o Partake in discussion of architecture, design recommendations and implementations
• Adhere to policies and standards as applied by the team and directed by the technical manager o Provide scheduled standby/on-call support of production software

Requirements

• Computer Science degree or equivalent diploma from a reputable school (or relevant experience if no degree)
• Has a proven track record of working in relevant software developer roles of 4 years or more
• Proven industry experience in Financial or banking, or telecommunications an advantage

Process experience in

• Hybrid waterfall/agile environments
• Agile environments including attendant tools and steps

Proven technology experience in:

• high volumes transactional/low latency solutions
• multi-tiered, multi-threaded Java applications with a focus on high transaction/low latency communication tier
• integration with 3rd party platforms such as those belonging to telecommunications service providers and banks/financial institutions
• implementation of solutions as micro services, in the cloud an advantage o incorporation and utilisation of native cloud services

go to method of application »

Purpose

We are looking for a Technical Internal Project Manager who will be responsible for initiating and managing projects that involve internal company projects such as compliance policy changes and Cybersecurity project initiatives. Essentially, this entails administrating a portfolio of internal initiatives as the Clickatell business grows and scales. This PM will work closely with internal departments, in particular, the Information Security, Compliance and Risk departments, and especially the CISO, in executing and operationalising compliance policy enhancements. The Technical Internal Project Manager will report directly to the Programme Manager.

Responsibilities of the Role

• Maintain overall control of the schedule, budget, and scope, and ensure project plans and working products are based on approved, agreed-upon requirements
• Form collaborative and productive working relationships across the organization to ensure projects are adopted and understood in all areas of the business – managing multiple stakeholders and cross-functional teams
• Take the lead shaping and orchestrating a variety of projects into our overall program to ensure a holistic approach to security, risk, compliance and regulation projects.
• Prepare project management deliverables (project plans, roadmaps/timelines, change requests and KPI's)
• Apply structured project management methods but be flexible enough to pivot and iterate, while regularly communicating changes to relevant stakeholders
• Champion the organization's Agile methodology, tools, and techniques, supplementing any needs with traditional project plans
• Develop detailed project plans to track progress – regularly report back to PMO and stakeholders
• Represent the business during the solution development, refinement, communicating decisions and gaining buy in from business stakeholders on business value
• Collaborate on project scopes and objectives, involving all relevant stakeholders and ensuring operational feasibility - leading project planning/scoping sessions
• Ensure integrity of original project scope is maintained and any adjustments are communicated and understood by all key stakeholders
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Perform risk management to minimize project risks - identifies risks and vulnerabilities, and creates contingency plans
• Partner and lead projects across a broad spectrum of Compliance Initiatives
• Coordinate internal resources in the successful execution of Compliance projects – establishing communications plan for all projects
• Manage stakeholder engagements, from meeting scheduling to agenda setting and minute taking
• Ensure projects/intake requests are integrated with other business and related projects
• Create detailed portfolio reports for executive staff
• Measure project performance using appropriate systems, tools and techniques, including KPI's
• Create and maintain comprehensive project documentation – managing project data.

Requirements

Requirements of the Role

• Grade 12 or equivalent (Essential)PM or Agile Certification (PMP, PRINCE II, MPM, Scaled Agile etc.) (Essential)
• Degree / Qualification in a relating field e.g. Business Administration, Commercial Law (Beneficial)

Work Experience

• 8+ years of experience working in Project Management (Essential)
• Solid project management background, with hands-on experience rolling out compliance & regulatory initiatives (Essential)
• Experience working in a team-oriented, collaborative environment (Beneficial)

Knowledge and Abilities

• Knowledge of Jira and Confluence (Essential)
• Knowledge of the application of project management methodologies and standards (Essential)
• Ability to put into practice security and privacy frameworks and standards such as ISO27001, SOC2, NIST, CIS and GDPR (Beneficial)
• Knowledge of best practices associated with rolling out ISO27001, SOC2, NIST, CIS, GDPR initiatives (Beneficial)
• Knowledge of Compliance requirements for IT/Information Security (Beneficial)
• Knowledge of the information security and financial services industry (Beneficial)
• Able to exercise independent judgment and act on it
• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritise and execute tasks while under pressure
• Strong customer service orientation
• Must be able to adapt quickly to change, be agile in approach, but thorough in execution
• Ability to communicate technical and complex concepts to stakeholders

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Purpose

We are looking for a Technical Account Manager that will join our Customer Success team in our Cape Town office. You will be responsible for managing all technical aspects of Clickatell's relationship with its customers. The role will collaborate within the Sales team, Program Office, Operations and Engineering teams within the company. This is a great opportunity to join a winning team to participate in the delivery and growth of Clickatell worldwide.

Responsibilities of the Role

Customer On-boarding

• Provide technical support for customers to support post-sales processes
• Responsible for on-boarding of all new clients as per the agreed on-boarding process
• Execute on all aspects of customer deployment and remain the main point of contact between the customer and sales during the on-boarding and implementation process.
• Give proper guidance to customers to use products effectively
• Produce and/or deliver customer specific demonstrations and technical presentations
• Ensure that there is a clear understanding of the customer’s requirements. Document these requirements and manage the customer’s expectations in terms of execution.
• Ensure effective communication and collaboration between internal departments to ensure successful on-boarding
• Identify and manage risk associated with the on-boarding process.
• Partner with clients by developing a working knowledge of their goals, technical challenges and infrastructure configuration to deliver outstanding customer service
• Monitor and drive service level agreement performance
• Stay up to date on new development and products as a content matter expert
• Training resource together with the service centre to ensure consistency and up to date product knowledge for all in the customer success and sales departments
• Feedback of customer requirements into key departments
• Technical troubleshooting liaison between enterprise sales, support, CSM, products and technology
• Participate in development of technical account strategy with customer success organisation and identify opportunities for cross - and upselling
• Maintain knowledge of Network connections for the Region.

Technical Account Management

Requirements of the Role

• Bachelor’s degree in related field

Work Experience

• At least 3 years’ experience as a technical account manager or technical support specialist
• Experience in the Mobile and/or Messaging industry.
• Experience in managing clients and partner relationships
• Experience in interpreting regulations in a logical manner.
• Experience in SaaS and PaaS preferred.
• Bachelor’s degree or relevant experience in related - field.
• Experience in writing technical specifications and business requirement documents is a plus
• Experience in working in a project environment

Knowledge and Abilities

• A tech and business Savvy individual that can provide technical, product and business knowledge to support sales process and strengthen customer relationships.
• Proven people skills on all levels, to interact with customers, team members, cross functional teams, vendors and other third parties
• Strong analytical, attention to detail and good time management skills
• Exceptional at creating, improving and leading processes
• Positive attitude and solid work ethic
• Pro-active and self- driven
• Deadline driven and works well under pressure, good team player.
• Effective communication (verbal, written and presentation) and collaboration skills
• Work independently, with a high degree of responsibility

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Purpose

As a Senior Infrastructure Engineer: DevOps you will be accountable for assisting the DevOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. This role will work closely with our software and technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Contribute to architectural and design discussions around current and future system implementations, including but not limited to monitoring/internal tooling/AWS environment design requirements.
• Technical research and development to enable continuing innovation within the infrastructure environments.
• Auditing and analyses of logs and other system data for troubleshooting and preliminary root cause determination, change control management for code deployment and configuration modifications.
• Ensuring all documentation and diagrams for all environments are accurate and up to date.
• Technical liaison with enterprise customers and vendors as required.
• Service, maintain, commission, and support global platforms with a view towards high availability and scalability.
• Technical liaison with enterprise customers and vendors as required.

Requirements of the Role

• Minimum of 3 years working experience with Unix or derivative.
• Minimum of 3 years working experience with troubleshooting hardware and/or software.
• Experience in virtualisation and cloud environments, particularly Amazon Web Services (AWS) essential.

Experience required in:

• Containerization of services
• Containerized environments (EKS/K8S)
  1. Deployments, Services, Ingress
  2. Performance optimization of pods
  3. Securing containerized environments
• Templatization and automation of work
• CI/CD frameworks and workflows (Gitlab / Github Actions / Jenkins)
• Must understand and demonstrate knowledge of Infrastructure as Code (Terraform/Ansible)
• Scripting (BASH) essential.
• Experience in both traditional data centres and public cloud environments essential.
• Understanding of the SDLC and Agile methodologies essential.
• AWS Certified DevOps professional advantageous
• YAML scripting advantageous.

Benefits

Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor, chair and UPS

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Purpose

We are seeking a curious, collaborative and creative thought leader, strategist and communicator to serve as Chief of Staff to the CEO, supporting the CEO with communications, strategy, special projects and Exco and Leadership Team execution. The Chief of Staff is a coordinator who leads the strategic alignment across the organization on a continual basis.

The ideal candidate will be a world-class communicator, have the proven ability to work independently with experience at a top-tier consulting firm or similar strategy experience, and have a track record of delivering distinctive results. You will need to possess strong leadership qualities and be detail-oriented, organized, analytical, and strategic thinker. You’re a perfect fit for this role if, over a wide diversity of projects, businesses or clients you’ve built and honed your skills in structured problem solving, outcome-oriented execution, meticulous attention to detail, and executive level communications - all with high analytical capability and rigor.

This role represents a unique opportunity to be exposed to and operate at the highest levels of business strategy and operations at a truly global and industry-leading organization that continues to scale. You’ll build relationships with senior leaders and bring the skills you’ve built to bear on some of our most interesting, high stakes work.

Responsibilities of the Role

• Assist the CEO and Exco with cross functional execution of the company strategy with a view to define, meet and deliver on key milestones;
• Think strategically while providing tactical support to implement ideas while keeping it simple and drama free;
• Implement the appropriate tools and measurement systems to optimize and streamline operations and drive the adoption of the organizational strategy;
• Partner with the Exco team to define, prepare and communicate organization plans, including quarterly, annual and long-term strategy and operational plans;
• Track, analyze and report on progress or performance of high priority initiatives for the CEO as per SLAs, OKR/ KPO’s, project goals, and change initiatives;
• Oversee strategic business initiatives from development through successful execution under the guidance of Exco;
• Increase efficiency and effective responsiveness into existing operations, by assisting with new operational strategies, working with CEO and Exco on special projects;
• Manage the meeting cadence and company calendar for the Exco and Leadership Team, ensuring materials are sent in advance, time is well spent, and objectives are achieved;
• Lead cross-functional strategic initiatives and ensure action items are executed on behalf of the CEO;
• Provide analysis, recommendations, and options to the CEO regarding high impact decisions;
• Ensure an effective information management protocol that delivers up-to-date information easily and when it is needed;
• Be a thought leader in maximizing the organization’s operating performance and achieving its financial goals.
• Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
• International travel for 5 business days may be required up to 4 x per year (the Exco off-site cadence).

Requirements of the Role

• Master’s degree in Business Administration or similar field;
• Passport and the ability to travel internationally;
• Permission to conduct a background check, reputation is important to us and the clients we serve;

Work Experience

• 8+ years working experience in a high-growth, international organization;
• Broad business experience driving execution and adoption of key strategic programs across departments and large teams;
• A track record in leading and delivering complex large-scale projects and partnerships, often managing a range of internal and external stakeholders;
• Experience planning and leading strategic initiatives;
• Consulting experience with a focus on operations management (advantageous).

Knowledge / Abilities

• Proven ability to develop and lead the implementation of strategic plans, develop a communications strategy as well as policy and operational plans in support of a successful outcome, across an organization with remote management;
• Strong project reporting skills, with a focus on interdepartmental communication;
• Ability to work in a flexible manner in line with the organization’s objectives and willingness to undertake other duties as reasonably requested;
• Possess a commanding presence that can strongly influence the decision-making of the Leadership Team and Exco with their unique insight of the industry and drive innovative thinking.
• Ability to lead on behalf of the organization with an elevated level of conviction and perspective.
• Strong financial analysis, budget planning and management experience and skills;
• Extremely versatile, dedicated to efficient productivity;
• Business-minded and a strategic planner;
• Proven creative thinker with strong business acuity;
• Working knowledge of Strategy development methodologies and or Scaling Up principles (Gazelle, Rockefeller Habits, OKR’s, etc.).
• Demonstrate the courage to prioritize ruthlessly and avoid being buried under the weight of low impact activities.
• Able to remain objective at all costs, sometimes at the expensive of your own ideas and projects, to gain a broader perspective for what’s best for the company.
• Able to be a cultural and ethical leader with strong core values and ethics in chaotic circumstances.
• In-depth understand of how to manage diversity, foster inclusivity, create psychological safety and operate with high emotional intelligence.

A Bit About You

• You are a trailblazer, who translates the future vision into strategies for others.
• You are a problem-solver and thought leader who drives implementation by turning ideas into objectives for the organization and ensures alignment.
• You thrive in a fast pace, high growth environment and relentlessly drive and support a culture of collaboration across the organization.
• You create a robust way of working, conducive to change, and enable others to solve complex problems.
• You optimize resources by ensuring we are doing the right things, at the right time.
• You have a fascination for how technology can shape our everyday life and the business acumen to take us there.

Benefits

• Ability to work remote or at one of our office locations
• Home office set-up with laptop, monitor and other related items.

A great compensation package that includes:

• Medical Aid contribution
• Pension fund contribution
• A quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills

Outsized leave days:

• 5 personal days leave a year, over and above your annual leave
• An additional half-day off on your birthday

go to method of application »

Purpose

As a Senior infrastructure Engineer, you will be accountable for assisting the DevOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. This role will work closely with our software and technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Technical research and development to enable continuing innovation within the infrastructure
• Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
• Technical liaison with enterprise customers and vendors as required
• Lead the Systems Administration Community of Practices (COP) where a forum is created to share knowledge and promote learning.
• Service, maintain, commission, and support global platforms, with a view towards high availability

Requirements of the Role

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
• Perl, python, ruby and/or PHP scripting experience advantageous
• Containerisation (Docker/Kubernetes) knowledge advantageous
• Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions
• Software package building and release management with software tools such as Puppet, Chef or Salt
• Network/OS clustering
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre

Must understand and demonstrate knowledge of:

• Networking, from Ethernet to IP
• Operating systems, from bare steel to network services
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
• Minimum of 5 years in a system administrative position
• Minimum of 4 years working experience with Unix or derivative
• Minimum of 4 years working experience with troubleshooting hardware and/or software
• Minimum of 3 years programming or scripting experience (advantageous)
• Amazon Web Services Virtualization technologies

Benefits

Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor, chair and UPS