Director, Product Management - Common Services at Clickatell

We are seeking a Product Director to join our team of Champions focused on disrupting a $50B+ market. This role is deemed essential in managing and growing the portfolio of Common Services that underpin and align our products with our execution plan. The role will focus on managing a team of individuals each responsible for a component of shared services that is fundamental to the successful growth, adoption, and scalability of Clickatell’s products. The role will also form part of the Product Leadership team who works as a unit to direct Clickatell’s product portfolio to be in line with the overall business strategy. In this role, the individual will collaborate with Executives, our Engineering, Marketing, and Sales organizations, as well as other Product functions within the company.

Responsibilities of the Role

As a member of the global Clickatell Product Management and Product Leadership team, the successful candidate will own the end-to-end lifecycle of the assigned portfolio of platforms, portals, products, and various other shared services:

• Manage the Product team who are custodians of Clickatell's common services, i.e., Platforms, Portals, Data & Analytics, Billing & Administration tools, and Technical Writing. Lead, mentor and grow this team to be formidable contributors to the execution of Clickatell’s overall product strategy. Be a player and a coach.
• Take ownership of the portfolio you are assigned and create a winning experience for Clickatell’s customers. Product Management is above all else a business function focused on maximizing business value from a product.
• Be outward-focused and develop a deep understanding of the markets and customers that Clickatell engages with and the stage of maturity that Clickatell’s business is at. Use the knowledge to plan the right capabilities to roll out at the right time.
• Develop a good understanding of the technology stack and the level of effort involved to enhance each component, as it will be crucial in making the right decisions to deliver exceptional user experiences.
• Ensure effective coordination of common requirements across product teams where features need to be surfaced, provisioned and optimized via any of Clickatell’s common services.
• Drive new common service initiatives and launches through all stages of the product development process including business cases, development, go-to-market, launch scheduling, training, and operationalization.
• Manage product planning and delivery into a series of releases, and work with the Engineering and PMO teams to facilitate the rapid and accurate delivery of common service updates.
• Be metrics-driven and do monthly and quarterly reporting on key common service metrics to ensure alignment and understanding across the business. Ensure that you have clear key performance indicators for each aspect of your portfolio and consistently analyze behavior and identify inhibitors and opportunities.
• Develop operational procedures and other relevant documentation in collaboration with multidisciplinary teams both internally and externally to ensure optimal adoption of common technology components and processes across the business.

Requirements

• 13+ years experience in product management at a senior level in a high performing environment, where tech and innovation are at the forefront (Software as a Service, Messaging, or Telecom experience is an advantage).
• 7+ years in a leadership role with people management responsibilities - including providing guidance and direction to product managers and serving as their line manager and coach.
• Be customer-centric and metrics-driven. Know how to analyze the market, influence peers, and understand longer term product/market direction by staying informed and aligned with fellow product leaders and executives.
• Align multiple teams, products, and strategies with Clickatell’s overarching product strategy and related objectives. Ensure that the development teams know what the vision of the product is and what the business value and drivers are for each phase/sprint of development.
• Possess excellent communication skills on technical and non-technical topics. Candidate will be required to interact with executives, multiple functional areas (Engineering, Design, Operations, Sales, and Marketing), external partners and customers.
• Experience in managing software or telecommunication products at various stages of maturity, from legacy to new implementations.

Benefits

• Healthcare, Retirement Fund and Risk Benefit company contributions
• Quarterly performance incentives
• Reimbursable communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working (our offices are currently open for essential use only due to COVID-19)
• Home office setup with laptop, monitor, chair and UPS