We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
Read more about this company
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Spanish Customer Service Host you’ll be supporting the delivery of high-quality service within the Customer Support - Spain & Latam team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in in first language Italian and/ or second language being English where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Finnish first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Be in a possession of a degree
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Relevant Degree or 2-year National Diploma
- 2+ years’ work experience in a Customer Service / Contact Centre role
- Be available for 24/7 shift rotations
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Demonstrable relevant experience within a Customer Service environment
- Demonstrates consistent behavior aligned to our Organisational Culture
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Software Developer you’ll be supporting the delivery of and form a vital part of a team of C# Developers who are responsible for creating cutting-edge software that supports critical business processes covering. This will help us excel at partnering with Business to find effective results to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Develop cutting-edge software using the latest development tools and frameworks.
- Unit-test all software artifacts.
- Maintain current systems (web/other) and develop new systems (web/other) using the latest technologies.
- Collaborate with Product Owner and QA Engineers in developing, testing, and deploying systems components.
- Research and develop new technologies.
- Provide second/third line support to stakeholders for software deployed into company eco system.
- Analyse and resolve complex and high impact production issues.
- Monitor systems performance and ensure all SLAs are met.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- A minimum of 3 - 5 years’ hands-on development experience.
- Computer Science related degree, diploma, or similar qualification.
- Experience in working with agile teams and successfully delivering agile based software projects.
- .Net Core
- NoSQL (Mongo)/ SQL
- Be prepared to work in a 24/7 environment.
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- MVC pattern
- Message Queues (RabbitMQ)
- Kafka
- Vue.js
- Docker
- Kubernetes
- Out of Memory Caching (Couchbase)
- Real time evaluations (SignalR/XSockets)
- Source control concepts (Merging, Branching, Publishing)
- Continuous Integration
- Concepts of software design principles
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Financial Accountant you’ll be supporting the delivery of accounting for all transactions, reconciliations, and reporting for the Support Silo and related entities. This will help us excel in delivering timeously to the senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business enabling us to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Financial reporting:
Monthly management reports
- Check to ensure that data is posted correctly by product, region, brand.
- Reconcile data imported into NAV/BC (ERP) to the Audit Report.
- Match all open items in vendors and customers
- Investigate anomalies and open items timeously and provide necessary feedback to stakeholders.
- Run weekly open item reports and follow up on long outstanding items.
- Calculation of monthly outsource fees and checking that this agrees to the terms of the contract.
- Posting accruals, and prepayments and ensure that finance assistant has posted invoices.
- Review inventory & travel management report prepared by the finance assistant.
- Assist with the analysis of expenses, with commentary (Opex & Fee files) ensuring all expenses have been categorized and allocated correctly across all business units.
- Review commentary that has been added by the creditors controller for validity
- Assist with the preparation of monthly income statement files, including commentaries per expense type and brand.
- Posting all intercompany and intergroup billing.
- Fixed asset & Intangible asset reporting and recons, ensuring that all assets are correctly captured.
- Run depreciation.
- Run FX.
Analytical reporting
- Ensure that all relevant data is split by product, region, platform, brand where appropriate.
- Preparation of monthly income statement with relevant commentary.
- Preparation / update of monthly support and annualised schedules including legal fees, accounting & audit fees, and professional fees.
- Preparation of monthly balance sheet with relevant commentary.
- Preparation of monthly brand income statement.
Corporate Governance:
Audits
- Preparation of audit files & upload of evidence.
- Liaise with other contributors to ensure completeness of all audit files.
- Liaise with the manager regarding all queries from the external auditors.
- Resolve queries from external auditors in a timely manner.
SOX compliance
- Prepare SOX control support and evidence.
- Ensure that all controls are adhered to, documented, and implemented for SOX compliance.
- Evidence of internal controls are timeously submitted
Tax management and compliance
- Preparation of corporate tax and VAT calculations per entity.
- Prepare all related reporting for annual returns, regulatory reports.
- Reconciliation of all VAT and tax vendors and matching to ensure submission and payments to the authorities have been timeously made.
- Effective correspondence with local tax authority and follow up on outstanding items.
Funds and Assets Management:
Cash flow
- Run vendor open items reports weekly and request payment of open items due for payment.
- Ensure timeous supplier and intergroup payments.
- Prepare weekly payments, ensuring that the correct amounts and suppliers are paid.
Robust and critical systems and controls:
Policies and procedures
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
Financials staffing:
KPI management
- Effectively work as a team with relevant team members.
- Effectively communicate to manager and team members to ensure key deliverables are met on time and potential problems escalated.
- Communicates clearly and effectively at all levels; both internally and externally.
- Effectively feeds information to required members of the team to ensure all important updates are shared appropriately.
- Manages other’s expectations appropriately and proactively communicates any potential problems.
- Bi-annual setting of objectives.
Ad hoc:
- Other ad hoc duties as may be required from time to time in line with business requirements.
Areas of responsibility:
- Trial balance management of all entities.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- BCom financial accounting degree or related qualification and Articles
- Minimum 5 years post-Articles experience in a similar role
- Advanced Microsoft Excel skills
- Detail-oriented with a high level of accuracy
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Microsoft Dynamics Navision or Business Central
- Experience in FloQast (Month end reconciliation tool)
- Experience in IBM Planning Analytics/TM1/Cognos
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As an International Tax and Pricing Transfer Specialist you’ll be supporting the delivery and be responsible for managing the group’s cross-border tax activities, ensuring compliance with all applicable transfer pricing requirements as well as monitoring, and advising on potential current and future tax risks. This will help us excel at addressing all transfer pricing and tax-related matters for the organisation to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Manage the group’s multi-territory and cross-border tax related activities to pro-actively identity, optimize and address identified tax opportunities and risks.
- Manage the preparation and submission processes for the group’s global transfer pricing compliance including review and submission of master files, local files, and other transfer pricing documentation. This includes working closely with the group’s external transfer pricing advisers.
- Manage the relevant international tax compliance, reporting and notification processes including those relating to controlled foreign companies tax filings, country-by-country reporting, BEPS pillar two, public tax transparency reporting requirements, etc.
- Review of group-wide transfer pricing policies including standardized modules for inclusion in local files; and working closely with advisors in preparing documentation supporting the group’s transfer pricing policies.
- Support the group finance teams responsible for in-country tax compliance, reviewing certain key business transactions and initiatives, ensuring the required documentation for tax purposes is always maintained and tracking the tax compliance status of the group entities.
- Monitor and research on relevant international tax trends, legislative changes, and relevant global economic/fiscal changes, documenting such and disseminating to the relevant group’s stakeholders.
- Lead the management and resolution of transfer pricing and international tax-related queries / disputes with the relevant tax and regulatory authorities.
- Manage and maintain relationships with tax authorities, regulators, external tax service providers and internal stakeholders in professional, transparent, and mutually beneficial manners .
- Maintain the group’s global tax risk register, record of uncertain tax positions and tax projects tracker.
- Implement tax workflow process automation to drive efficiencies and manage risk.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Good understanding of the gaming industry will be a considerable added advantage
- Minimum of 8 - 12 years international tax and transfer pricing experience in or across highly complex, growth organizations across multiple jurisdictions
- Strong knowledge of global and local tax principles, including international tax concepts, transfer pricing, the OECD BEPS project, EU tax transparency disclosure requirements, double tax treaty interpretation and application etc.
- Experience with local and cross border M&A transactions, including managing due diligence processes and structuring of transactions
- Experience influencing stakeholders in a highly collaborative manner across a variety of business functions and geographies
- Proven ability to work across multiple functional teams
- Ability to anticipate, identify and resolve complex matters including taking rational decision on tax issues
- Good working knowledge of tax accounting standards and international tax principles
- Successful working independently and as a member of a team in a high-pressure environment
- Desire and ability to contribute to the continuous development and success of the team
- Excellent written and oral communication skills
- Strong analytical, planning, and strategic thinking skills
- Strong sense of urgency with a positive impact on delivery
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Qualified chartered accountant or qualified tax lawyer
- Post graduate tax qualification
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As an IT Auditor you’ll be supporting the Group to secure its data and systems from external and internal threats by analyzing and assessing the Group’s IT systems and infrastructure to ensure systems are secure, efficiently managed, providing accurate data for decision-making and is compliant with the relevant, policies, regulations and frameworks.
- This will help us excel at employing a systematic, disciplined and data-forward approach to evaluate and improve the effectiveness of risk management, control and governance processes to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Perform independent IT risk assessments to identify high risk areas that require independent assurance.
- Conduct IT related audits as guided by the risk-based audit plan to assess the governance and management of data integrity, security, software development and IT governance within the business, including but not limited to:
- Pre and post-implementation reviews of system implementations or enhancements.
- Reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate.
- Evaluate application and IT general controls and test compliance with those controls.
- Systems development audits to verify systems meet development standards.
- Systems and application audits that evaluate whether systems and applications are controlled, reliable, efficient, secure and effective.
- IT security audits, including evaluating security vulnerabilities and whether they are properly identified and mitigated.
- Project assurance to assist management in improving organizational efficiency and effectiveness and minimize risk.
- Cloud maturity and governance reviews to confirm adherence to policy and best practice.
- Provide the business with guidance and recommendations on IT risk management, with particular focus on applications, infrastructure and security.
- Draft internal audit reports that are balanced, objective and supported by adequate audit evidence to influence the management of key risks.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Tertiary education in Information Systems/Security / similar
- At least 4 years IT auditing experience in the eCommerce industry
- Extensive working knowledge of IT auditing requirements/ standards and methodology
- Good knowledge of IT risk and control principles
- Good understanding of multiple information technology domains including software development, operating systems, database management, information and network security to identify vulnerabilities that could compromise the business
- Cyber security experience
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Use of audit software would be advantageous
- Basic Finance and Accounting knowledge
- Experience in running multiple projects
- ISO Certification
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Full Stack Engineer you’ll play a pivotal role in creating experiences that meet user needs, align with business goals and provide exceptional user experiences that help us stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Develop cutting-edge software using the latest development tools and frameworks.
- Demonstrated ability to analyze specifications and complete technical documentation.
- Unit-test all software artifacts.
- Maintain and update current systems and develop new systems using the latest technologies.
- Collaborate with Product Owners and QA Engineers in developing, testing, and deploying systems components.
- Research and develop new technologies.
- Provide second/third line support to IT for software deployed into company eco system.
- Analyse and resolve complex and high impact production issues where required.
- Monitor systems performance and ensure all SLA’s are met.
- Assist with technical documentation.
- Ensure timely delivery of software solutions that meet quality standards.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 3 years’+ experience hands-on development experience.
- Experience in working with agile teams and successfully delivering agile based software projects.
- Be prepared to work in a 24/7 environment.
- Proven experience with Source control concepts (Merging, Branching, Publishing)
- Proven experience in internet technology and web development.
- Proven experience in coding with an understanding of system architectures and knowledge of SOA.
- Knowledge of OO, development methodologies and applying patterns.
- Ability to work alongside Architects to integrate and propose viable solutions to business.
- Data Stores: MS SQL Server, MongoDB
- Software: C#,.Net core, Angular, XML, REST, HTML5, JavaScript, jQuery, JSON, Stored Procedures, Visual Studio.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Computer Science related degree, diploma or similar qualification.
- Working experience with Gitlab
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Graduate Customer Service Host (Fixed Term Contract) you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrates consistent behaviour aligned to our Organisational Culture
- Fluent in English; able to communicate effectively (read, write, and speak fluently)
- Be available for 24/7 shift rotations
- Be in a possession of a degree - BCom / BSC
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Reconciliation Specialist you’ll be supporting the delivery and be responsible for ensuring that funds received for our clients processors is accurate, complete and not long outstanding.
- This will help us excel at delivering financial information timeously to the senior management and shareholders of the organization, to assist with their decision making processes to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Direct integration Processing and Reserves
- Receive manual Navision (NAV) import (dataport) from BI Finance.
- Reconcile dataport to digifeed to ensure accurate and complete.
- Post into NAV weekly.
- Match and reconcile data in NAV and resolve discrepancies timeously.
- Adhoc fees
- Receive fee invoices from processors, validate the charges by checking the digifeeds and post them as purchase invoices in Navision.
- Prepare the dataports (journal entries) for wire fees, chargeback fees, refund fees and other ad hoc items. Upload into NAV (additional information can be obtained from the daily reconciliation statements).
- Data Analysis
- Ensure that detailed chargebacks per BI ledger agrees to the processors summarized transactions per the digifeed.
- Follow up discrepancies with BI / Banking.
- Log a ticket via Ledger Escalations explaining the discrepancies so that BI can push the data into Navision.
- Refunds and withdrawals
- Ensure that detailed refunds per BI ledger agrees to the processors summarized transactions per the digifeed.
- Follow up any discrepancies with BI / Banking.
- Log a ticket via Ledger Escalations explaining the discrepancies so that BI can push the data into Navision.
- Month-end reporting and audit process
- Prepare the following month end balance sheet reconciliations for inclusion in the month end and audit files: Bank reconciliations, Post control accounts, Vendor / Processor reconciliations, Month end Fee Analysis.
- Prepare monthly reports and reconciliation review packs (open items, aging and balances for inclusion in the audit packs and month end files).
- Include all support electronically with month end reconciliations.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- BCom Finance Degree, Finance Diploma or similar
- Proficient in Microsoft Excel and MS Office.
- 2-3 years’ experience in Data Reconciliation.
- Demonstrable analytical skills.
- Demonstrable problem-solving skills.
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience with accounting software (eg Navision).
- Accounting experience.
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Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly, and knowledgeable service.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language French and/ or second language being English where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- French first language – strong written and verbal communication skills (French Canadian)
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Be in a possession of a degree
Method of Application
Use the link(s) below to apply on company website.
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