Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall purpose of the job:
- The National Technical Operation Manager is responsible for the management of technicians, scheduling, fitments and customer care.
Duties & Responsibilities:
- Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance at an operational level
- Develop and maintain high levels of customer satisfaction through effective communication and customer service.
- Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
- Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
- Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
- Ensure compliance with all company policies and procedures.
- Implement strategies to defend our market position where industry trends pose a risk to our operations
- Drives efficiency and effectiveness
- Play an active role in escalated customer complaint resolution
- Drive high quality technical installations & services calls.
- Ensure secure, safe, efficient and customer- oriented handling of technical operations and customer service.
- Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
- Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
- Manage and oversee a body of technicians across the country working directly for Fidelity
- Manage and oversee a body of technicians across the country sub-contracting for Fidelity
- Manage a team of scheduling staff to ensure that 90% of sales are fitted in the month of sale Manage, train and develop a world class customer care team
- Analyse calls, identify issues, document the problem, the root cause and the corrective action
- Manage the development of training material and facilitate training interventions
- Manage the development of best practice to improve fitment volumes and facilitate training interventions
- Manage the development of best practice to improve customer care and facilitate training interventions
- Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance
- Identify trends and provide insights for Manco and Exco reporting
- To carry out any ad-hoc functions
- Contributes to team effort by accomplishing related results as needed
- Maintain a deep knowledge of Fidelity SecureDrive's products and services and keep up to date with changes
- Contributes to team effort by accomplishing related results as needed
- Develop and maintain a customer centric culture within operations.
- Develop and maintain a total quality management (TQM) framework in the technical portfolio.
- Develop and maintain a customer retention strategy in the customer care portfolio.
Minimum qualifications and experience:
- Telematics experience in a managerial role is non-negotiable
- Computer Literate (MS Office, Excel, PowerPoint)
- More than 5 years operational management experience
- More than 2 years multifunctional management experience with more than 100 staff reports
- Strong HR management experience including performance management
- Proven track record of technical understanding and innovation
- Proven track record in operational efficiency and innovation
- Operational budgeting and forecasting skills
- Experience in implementing strategies to achieve business goals.
- Strong computer skills, including knowledge of Microsoft Office and other business software.
- Proven track record of technical understanding and innovation.
- Proven track record in operational efficiency and innovation
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
- The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation.
Minimum Requirements:
- Driver’s License (EB)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to:
- SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Knowledge and Skills:
- Communication skills (Report writing and reading skills)
- Good administration and record-keeping skills
- Planning and time management skills
- Presentation skills
- Assertiveness skills
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Overall purpose of the job:
- Responsible for conducting comprehensive risk assessments from a security perspective both existing and potential new business opportunities. Evaluating, identifying and mitigating vulnerabilities and recommending solutions. Integration into sales presentations, aligning risk mitigation strategies with business opportunities. Additionally, the Risk Assessor integrates findings into sales presentations, aligning risk mitigation strategies with business opportunities.
Minimum qualifications and experience:
- 3 to 5 years’ experience in conducting risk assessments.
- Experience in the security risk assessment, threat analysis, or a related field.
- Strong analytical skills with the ability to assess risks and recommend appropriate security measures.
- Ability to travel.
- Matric NQF Level 4
- Certificate/Diploma in Risk Management/Business Administration NQF Level 05/06
Duties & Responsibilities:
Risk Identification and Assessment:
- Conduct site visits with clients to establish and analyse security risk profiles in line with company requirements.
- Annually review risk assessments for designated client and propose new security solutions, Standard Operating Procedures (SOPs), or recommendations to enhance service delivery.
- Stay updated with the latest crime trends and security threats.
- Research area-specific crime patterns to validate risk assessment reports and client recommendations.
- Keep abreast of technological advancements in the security industry and provide clients with informed advice on emerging solutions.
Reporting and Communication:
- Integrate risk assessment findings into presentations to provide a phased implementation of the proposed security solutions.
- Assist with any problems or complaints.
- Give full feedback to clients where necessary
- Ensure that information is communicated in a timely and accurate manner to all team members.
Growth Management:
- Generate sales revenue at the projected annual target as determine by business.
- Monitor market trends and competitor activities and emerging opportunities.
- Build and maintain strong relationships with existing and potential clients, ensuring customer satisfaction.
General:
- Have knowledge about all facets pertaining to your position.
- Attend all required meetings and training sessions.
- Assisting with other ad-hoc tasks, analysis, and projects as and when required by Management
- This role is critical in ensuring that clients receive well-informed security assessments while also identifying business opportunities for enhanced security solutions.
Competencies, Skills and Attributes:Analytical skills
- Building Relationships
- Driving Success
- Showing Resilience
- Processing Details
- Structuring Tasks
- Methodical thinking
- Communication skills
- Creating Innovation
- Evaluating Problems
- Proficient in technical and business writing skills
- A good technical knowledge of industry related equipment and systems.
Method of Application
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