Hot Jobs at Fidelity Services Group

Job Description

• The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.

Key Responsibilities:

Team Leadership & Supervision:

• Lead and manage the O2C team, including clerks.
• Provide training, coaching, and performance evaluations.
• Allocate tasks and monitor workload distribution.

Process Oversight:

• Supervise end-to-end O2C activities including billing and collections.
• Ensure timely and accurate processing of customer orders and invoices.
• Monitor and improve KPIs such as DS(Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.

Customer Relationship Management:

• Resolve escalated customer issues related tbilling, payments, and disputes.

Customer Account Management

• Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Shareholder Collaboration:

• Work closely with Sales, Customer Service, and Logistics tensure seamless order processing and customer satisfaction.
• Support internal and external audits by providing documentation and process insights.

Compliance & Controls:

• Ensure adherence tinternal controls, company policies, and regulatory requirements.

Reporting & Analysis:

• Prepare and present regular reports on receivables, collections, and team performance.
• Analyze trends and recommend process improvements tO2C Manager.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in Order tCash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.
• Proven track record in managing Commercial, Listed and Multi-national clientele.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

• Supervision and team development
• Strategic and analytical thinking and problem-solving
• Strong analytical and financial acumen
• Excellent communication, interpersonal and negotiation skills
• Strong attention tdetail and organizational skills
• Ability to work under pressure and meet deadlines

Deadline:18th August,2025

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Job Description

• The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.

Key Responsibilities:

Order Management:

• Verify pricing, discounts, and terms of sale.
• Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.

Invoicing & Billing:

• Generate and send invoices to customers in accordance with agreed terms.
• Ensure compliance with tax regulations and company policies.

Accounts Receivable:

• Monitor outstanding receivables and follow up on overdue payments.
• Apply payments to customer accounts and reconcile discrepancies.
• Maintain accurate aging reports and escalate issues as needed.

Customer Service:

• Respond to customer inquiries regarding invoices, payments, and order status.
• Resolve disputes and escalate complex issues to appropriate departments.

Customer Account Management

• Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Reporting & Compliance:

• Prepare regular reports on receivables, collections, and order status.
• Ensure compliance with internal controls and audit requirements.

Qualifications:

• High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
• 3+ years of experience in Accounts Receivable/Credit Control.
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
• Proven track record in managing Commercial, Listed and Multi-national clientele.

Key Skills:

• Analytical thinking and problem-solving
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new systems and processes.

Deadline:18th August,2025

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Job Description

• The above position is vacant at Kokstad, reporting to the Regional Manager of the cash processing region
• The overall purpose of this position is to maintain the entire daily operation of the branch and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stress full environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Previous Cash centre experience would be an advantage
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Management of Staff
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Adhering to policies and enforce procedures
• Mitigate Risk

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands-on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.
• Position will require shift working (day or night)

Deadline:24th August,2025