HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights.
- This internship is ideal for graduates with a passion for data, systems, and process efficiency within a fast-paced, customer-centric environment.
What you will love doing in this role
- Assisting with daily campaign performance tracking and reporting.
- Supporting the administration and coordination of call centre schedules, targets, and incentives.
- Helping to identify operational gaps and opportunities for workflow optimisation.
- Contributing to data quality checks and accuracy of agent performance records.
- Collaborating with supervisors and team leaders to prepare dashboards and insights.
- Assisting in documenting processes, SOPs, and performance review feedback loops.
- Supporting the use and enhancement of business systems and tools used in the contact centre.
Requirements
What we will love about you
- We love organised individuals who bring structure and clarity to complex environments.
- We love analytical minds who enjoy working with numbers and data.
- We love systems-thinkers who understand how tools and processes work together.
- We love curious learners who seek to understand how operations run and how to improve them.
- We love detail-focused individuals who ensure reports and data are accurate and timely.
- We love effective communicators who can share insights in a clear, concise way.
- We love team players who support and uplift those around them.
- We love proactive interns who show initiative and contribute beyond their task list.
What you’ll need to do this role
- A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
- Strong proficiency in Microsoft Excel and general comfort with business software
- Analytical mindset and comfort working with data
- Excellent written and verbal communication skills
- Interest in contact centre operations and customer-focused environments
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies:
- Plan and execute financial stock takes.
- Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
- Align showroom merchandise with the current product catalogue.
- Merchandise products according to visual guidelines.
- Manage showroom productivity across all areas to drive sales.
- Develop timely action plans to address and resolve deficiencies.
Stock Management:
- Ensure efficient stock control processes to maintain optimal stock levels.
- Oversee stock taking and counts within the store
Cash Management:
- Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
- Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
- Reduce cash exposure to prevent robberies and burglaries.
- Track cash flow between POS and the safe.
People Management:
- Provide training on internal controls and educate staff on store risks.
- Offer coaching and guidance to maximize efficiency and ensure compliance.
Reporting:
- Deliver timely reports on the internal control framework and address deficiencies.
Health and Safety Compliance:
- Ensure adherence to health and safety regulations in the store
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
- We love your energy and positive attitude.
- We love your persuasive skills.
- We love your ability to work both independently and as part of a team.
- We love your excellent communication skills.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability to change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies:
- Plan and execute financial stock takes.
- Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
- Align showroom merchandise with the current product catalogue.
- Merchandise products according to visual guidelines.
- Manage showroom productivity across all areas to drive sales.
- Develop timely action plans to address and resolve deficiencies.
Stock Management:
- Ensure efficient stock control processes to maintain optimal stock levels.
- Oversee stock taking and counts within the store
Cash Management:
- Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
- Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
- Reduce cash exposure to prevent robberies and burglaries.
- Track cash flow between POS and the safe.
People Management:
- Provide training on internal controls and educate staff on store risks.
- Offer coaching and guidance to maximize efficiency and ensure compliance.
Reporting:
- Deliver timely reports on the internal control framework and address deficiencies.
Health and Safety Compliance:
- Ensure adherence to health and safety regulations in the store
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
- We love your energy and positive attitude.
- We love your persuasive skills.
- We love your ability to work both independently and as part of a team.
- We love your excellent communication skills.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability to change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis.
- The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
- Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
- Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
- Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
- Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
- Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
- Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
- Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
- Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
- Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.
Requirements
What you'll need to do this job
- Grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- We love your energy and positive attitude, driving enthusiasm in everything you do.
- We love your persuasive skills, guiding others to achieve goals.
- We love your ability to work independently and within a team.
- We love your excellent communication skills, engaging with others at all levels.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability, thriving in change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Are you a natural conversationalist who enjoys connecting with people?
- This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted.
- If you’re ready to bring your energy and charm, we’d love to have you on board.
What you will love doing in this role
- Meeting sales objectives and revenue targets.
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Meet operational and quality efficiencies.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Provide an exceptional customer experience.
- Accurate capturing of customer information.
- Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
- Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptable with the ability to respond positively to working within a pressurized environment.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
- Present products to potential customers who meet qualifying criteria.
Requirements
What you'll need to do this role
- Matric (Grade 12) – Must have
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
- Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialer system
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact Centre environment
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.
What you will love doing in this role
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
- Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
- Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
- Store Security: Safeguard store security and prioritize the well-being of staff.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience.
- Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
- Project Management: Manage and implement key projects to support business growth and operational improvements.
Requirements
What you’ll need to do this role
- Relevant tertiary qualification (Sales & Marketing).
- Minimum of 5 years’ working experience within retail industry.
- Working in the homewares retail industry would be highly advantageous.
- Minimum of 5 years’ experience in leading a team within a sales target driven environment.
- Experience using MS Office packages.
- Must be available to work shifts, weekends and public holidays.
- Clear credit and criminal record.
What we will love about you
- We love your ethical approach, professionalism, and high-energy self-starter mindset.
- We love your planning, organizational skills, and customer-first attitude.
- We love your natural leadership, mentoring, and ability to inspire others.
- We love your drive to meet deadlines and targets with attention to detail.
- We love your communication, motivation, and ability to engage at all levels.
- We love your calm under pressure and effective stress management.
- We love your adaptability, flexibility, and proactive approach to driving results.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.
What you will love doing in this role
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
- Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
- Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
- Store Security: Safeguard store security and prioritize the well-being of staff.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience.
- Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
- Project Management: Manage and implement key projects to support business growth and operational improvements.
Requirements
What you’ll need to do this role
- Relevant tertiary qualification (Sales & Marketing).
- Minimum of 5 years’ working experience within retail industry.
- Working in the homewares retail industry would be highly advantageous.
- Minimum of 5 years’ experience in leading a team within a sales target driven environment.
- Experience using MS Office packages.
- Must be available to work shifts, weekends and public holidays.
- Clear credit and criminal record.
What we will love about you
- We love your ethical approach, professionalism, and high-energy self-starter mindset.
- We love your planning, organizational skills, and customer-first attitude.
- We love your natural leadership, mentoring, and ability to inspire others.
- We love your drive to meet deadlines and targets with attention to detail.
- We love your communication, motivation, and ability to engage at all levels.
- We love your calm under pressure and effective stress management.
- We love your adaptability, flexibility, and proactive approach to driving results.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.
What you will love doing in this role
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
- Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
- Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
- Store Security: Safeguard store security and prioritize the well-being of staff.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience.
- Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
- Project Management: Manage and implement key projects to support business growth and operational improvements.
Requirements
What you’ll need to do this role
- Relevant tertiary qualification (Sales & Marketing).
- Minimum of 5 years’ working experience within retail industry.
- Working in the homewares retail industry would be highly advantageous.
- Minimum of 5 years’ experience in leading a team within a sales target driven environment.
- Experience using MS Office packages.
- Must be available to work shifts, weekends and public holidays.
- Clear credit and criminal record.
What we will love about you
- We love your ethical approach, professionalism, and high-energy self-starter mindset.
- We love your planning, organizational skills, and customer-first attitude.
- We love your natural leadership, mentoring, and ability to inspire others.
- We love your drive to meet deadlines and targets with attention to detail.
- We love your communication, motivation, and ability to engage at all levels.
- We love your calm under pressure and effective stress management.
- We love your adaptability, flexibility, and proactive approach to driving results.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail