Hot Jobs at Liquid Intelligent Technologies

Key Responsibilities:

Program Planning and Management:

• Utilize project management tools and methodologies to track project progress and performance.
• Conduct regular project status meetings and provide updates to stakeholders and senior management.

Rebate Program Design and Implementation:

• Develop and implement rebate programs that align with business objectives and customer needs.
• Collaborate with sales, marketing, and product teams to design rebate offers that drive sales and customer loyalty.
• Create clear and concise rebate terms and conditions, ensuring they are communicated effectively to customers and stakeholders.

  Rebate Tracking and Management:

• Oversee the tracking of rebate submissions and redemptions, ensuring accuracy and timely processing.
• Utilize rebate management software and tools to monitor program performance and identify trends.
• Maintain a detailed database of all rebate transactions, ensuring data integrity and accessibility for reporting and analysis.

  Customer Support and Communication:

• Act as the primary point of contact for rebate-related inquiries, providing prompt and accurate responses to customers and internal teams.
• Develop and maintain FAQ documents, help guides, and other support materials to assist customers in understanding and redeeming rebates.
• Ensure that customer service teams are well-trained and equipped to handle rebate-related questions and issues.

  Financial Management and Reporting:

• Monitor and manage the rebate budget, ensuring that programs are cost-effective and deliver the expected return on investment.
• Prepare regular reports on rebate program performance, including redemption rates, customer feedback, and financial impact.
• Analyze rebate data to identify opportunities for improvement and optimization.

  Compliance and Risk Management:

• Ensure that all rebate programs comply with relevant legal and regulatory requirements.
• Develop and implement controls to prevent fraud and abuse of rebate programs.
• Conduct regular audits of rebate transactions and processes to identify and address any discrepancies or issues.

Stakeholder Communication:

• Act as the primary point of contact for all project stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
• Facilitate effective communication and collaboration between cross-functional teams, ensuring alignment on project goals and expectations.
• Prepare and deliver project presentations, reports, and documentation to stakeholders, including executive leadership.

Process Improvement:

• Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
• Implement best practices and industry standards to drive operational excellence in project delivery. 

Team Leadership:

• Lead and mentor cross-functional project teams, providing direction, support, and motivation to ensure high performance and project success.
• Foster a collaborative and inclusive team environment, promoting open communication and knowledge sharing.
• Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns, and support professional development.

Product Strategy:

• Collaborate with product management and engineering teams to define and prioritize product roadmaps and strategies.
• Ensure projects are aligned with business goals, customer needs, and market trends.
• Contribute to product vision and strategy, providing insights and recommendations based on project outcomes and customer feedback.

Data-Driven Decision Making:

• Utilize data and metrics to drive project decisions and measure project performance.
• Develop and track key performance indicators (KPIs) to assess project success and identify areas for improvement.
• Ensure project outcomes are measurable and aligned with business objectives, providing regular reports and analysis to stakeholder.

Qualifications:

Education:

• Bachelor’s degree in  Business, or a related field. A master’s degree or MBA is a plus.

Experience:

• 2+ years of experience in program or project management, preferably in a technology or software development environment.
• Demonstrated success in managing large-scale, complex projects from inception to completion.

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Key Responsibilities:

AWS Product Strategy & Lifecycle Management:

• Define and manage the lifecycle of AWS services and solutions tailored to enterprise customers, including IaaS, PaaS, and advanced services like AI/ML, analytics, and IoT.
• Develop and execute a roadmap for AWS products that aligns with market demands and AWS partnership requirements.
• Enterprise Customer Focus:
• Collaborate with enterprise customers to understand their business challenges, cloud adoption goals, and regulatory requirements.
• Design and deliver AWS solutions that address enterprise-specific needs, such as hybrid cloud integration, advanced security, and compliance.

Go-to-Market Excellence:

• Create and implement go-to-market strategies, including pricing models, bundling, and custom offerings for vertical markets like financial services, healthcare, and manufacturing.
• Enable sales teams with training, resources, and tools to effectively position AWS solutions for enterprise customers.

AWS Partnership Management:

• Maintain strong relationships with AWS, ensuring alignment with their strategic goals and leveraging funding programmes like MAP (Migration Acceleration Programme) and POC credits.
• Act as the primary liaison for AWS certifications, competencies, and programme participation.

Performance Monitoring & Optimisation:

• Analyse product performance, customer feedback, and market trends to continuously improve AWS offerings.
• Track KPIs such as revenue growth, customer retention, and service adoption.

Thought Leadership:

• Represent the organisation in AWS forums, customer events, and industry conferences.
• Provide insights on emerging AWS technologies and trends to guide product innovation.

Key Requirements:

• Degree/Diploma in Information Technology, Business, or related field (Essential).
• AWS certifications such as AWS Certified Solutions Architect – Professional or AWS Certified Cloud Practitioner (Highly Desirable).

Experience:

• 3+ years in product management with a focus on cloud services (Essential).
• 3+ years of experience managing AWS solutions customers, including migrations, hybrid cloud, and cost optimisation (Essential).
• Proven track record of driving adoption and growth of cloud services within a CSP environment (Desirable).
• Familiarity with AWS funding programmes and partner requirements.

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Role Requirements:

• Manages the functionality and efficiency of the SIEM infrastructure.
• Maintains the integrity and security of servers and systems.
• Sets up administrator and service accounts.
• Maintain system documentation and standard operating procedures.
• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation of SIEM resources.
• Provides advice and training to end-users.
• Provides guidance and work leadership to less-experienced staff members and may have supervisory responsibilities.
• May serve as a technical team or task leader.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• Deploy new SIEM Loggers, SmartConnectors / FlexConnectors as required to collect data feeds.
• Assist in the proper operation and performance of SIEM ESM, Loggers and connector.
• Provide capability to analyse SIEM output and interpret reports.
• Integration of data feeds (logs) into SIEM.
• Perform content development to properly identify data feeding SIEM.
• Develop filters to assist in the identification of significant events.
• Develop reports (manual and automated) to support the development, collection, and reporting of Quality Assurance and Performance metrics (as defined by the client).
• Develop dashboards/reports for external customers for system monitoring.
• Provide ad-hoc training to analysts focusing on specific client missions, including generic SIEM training sessions and Custom Use Case training sessions.
• Provide recommendations and implement changes to optimize SIEM products in the customer environment.
• Support the client in fact finding or case supporting tasks as it relates to SIEM.
• Evaluate relative SIEM product advancements and provide recommendations to the customer.
• Identifies security risks, threats and vulnerabilities of networks, systems, applications and new technology initiatives.Provides technical support in the development, testing and operation of firewalls, intrusion detection systems, and enterprise anti-virus and software deployment tools.
• Conducts complex security architecture analysis to evaluate and mitigate issues
• Develops implements, enforces and communicates security policies and/or plans for data, software applications, hardware and telecommunications.
• Acts as team lead, managing and mentoring efforts of junior engineers.
• Develops capacity planning for entire SIEM infrastructure over 3 years.

Accountable for:

• Day to day running of MSS within customer accounts.
• Escalation of concerns/issues/incidents.
• Team/vendor efficiency in delivering as contracted, and ensuring the customers receive all relevant services according to SLAs.
• The effectiveness of security being delivered to customers.

Education required:

• Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications.
• One or more of these industry Cybersecurity Certifications: CISM, CEH, OSCP, CompTiA Security Plus, as well any SIEM related qualification.
• Strong analytical and organizational skills.
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.

Experience required:

• Minimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a Security Operations Center [SOC]
• Strong analytical and organizational skills.
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.
• In depth understanding of the role of SIEM engineering tools and dashboards.
• Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.
• Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally.
• Must work well under pressure and changing priorities.
• Have demonstrated ability to plan, prioritize, coordinate and manage multiple, and often conflicting, initiatives.
• Able to establish trust and build on-going client relationships.
• Ability to translate and clearly formulate technical issues in business terms.
• Good interpersonal skills.
• In depth understanding of the role of incident analysis tools.
• In depth understanding of various types of log analysis.
• Prior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defense and IT risk management and information or cybersecurity solutions.

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Role Description

• Working within the Liquid Sales & Cyber Security team members to create and drive engagements, opportunities, and pipeline. Work with the broader business unit teams when responding to customer requirements and tenders. Understand the processes needed to enable Cyber Security sales, pre-sales, as well as hand-over to Delivery. Work with technical and non-technical business units such as the procurement and commercial teams to sometimes create, package, and present new Cyber Security solutions that address customer requirements.
• Assist in developing new solutions and services to gain / increase our market share. Lead competitive learning by market research, evaluating competitor products, programs, weaknesses, strengths and strategies and then educating key internal stakeholders to develop competitive solutions. Assist in conducting customer assessments and result reporting back to customers. Provide thought leadership with regards to solution deployments, best practices, due diligence, migrations or transitions, etc.
• Cyber Security subject matter expert. Ensure that customer requirements are understood, detailed solutions are designed, and responses are prepared. Understand and apply Cyber Security industry best practices, as well as related methodologies and processes that are needed in support. Technical and non-technical write-ups aligned to the Cyber Security templates and standards.
• Speak to or recommend solutions and services in line to customer requirements. Responsible to respond to RFI/RFB/RFP tender requirements. Recommend appropriate architecture standards and implementation of technical Cyber Security solutions. Present the value proposition of Liquid Cyber Security solutions and services to the customers in a consultative manner, including relevant presentations.
• Conduct technical and non-technical consultations with customers. Facilitate demand creation workshops and assessments with customers. Provide Cyber Security training to Liquid Cyber Security SSS’s and Key Account Managers (KAM’s).Stay in touch with the latest leading and evolving Cyber Security technology solutions and services.

Requirements

• Suitable degree in IT, Engineering, Security or related field and Post-Graduate: Preferred
• Must have Cyber Security vendor certifications / qualifications, both technical and pre-sales: Preferred
• Must have industry-acknowledged information security or Cyber Security certifications such as CISSP, CISA, CISM, CRISC, SABSA, TOGAF:Preferred
• 6- 8 years evidence of pre-sales activities and proposal writing, including tender responses: Essential
• 6- 8 years demonstrable experience in architecting complex security projects/programmes:Essential
• 6- 8 years demonstrate the ability to solve complex, multi-system problems: Essential
• 6- 8 years extensive experience in architecting enterprise security solutions: Essential
• 6- 8 years' experience of working in a close Agile / Scrum team: Essential
• 6- 8 years n-depth knowledge of IT and/or Telecoms technology architecture domains and how security is applied for networks, endpoints, servers, databases, applications, Cloud, OT, IOT, etc:Essential
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Requirements:

• Take the lead technical role in projects, managing less experienced engineers to ensure a successful outcome to endpoint security projects.
• Deep technical knowledge of the following endpoint security solutions and services:
• Microsoft Defender for Endpoint.
• Microsoft Intune
• Microsoft Entra
• Microsoft Purview
• Microsoft Sentinel
• Endpoint security architecture and best practice configurations to align with Zero Trust Network Access solutions.
• Perform implementation and technical leadership in Pre-sales and Proof of Concept [POC] customer engagements.
• Provide senior level technical support on endpoint security products for lower tier engineers at customers and in the organization.
• Provide architectural diagrams and concepts to meet company solution requirements.
• Act as thought leader to assess existing endpoint security product implementations and suggest improvements to design and implementation as part of technical reviews.
• Implement, upgrade and maintain products in the endpoint security stack.
• Develop standard operating procedures and guides for junior resources to refer to in future engagements with endpoint security products.
• Stays abreast with endpoint security product developments and can bring new technology solutions to the table to meet customer requirements more effectively.
• Playing a leading role in terms of the organization Cybersecurity strategy and the implementation thereof.
• Act as top tier troubleshooting resource for service degradation and outages.

Qualifications and Experience Requirements:

• Matric/ Grade 12
• Relevant IT Security Diploma/Degree is expected.
• Must have the following Cyber Security vendor certifications:
• Relevant Microsoft certifications e.g. SC900, AZ500, SC300, SC400, MS500, etc.
• Industry certifications would be advantageous, e.g. Security+, etc.
• Experience of IT and Cyber Security industry frameworks or standards such as ISO2700x, NIST, CIS Top18, etc.
• 3 - 5 years’ experience in large scale Microsoft Endpoint Security product configuration and deployments.
• References of actual endpoint security deployments and projects.

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Responsibilities:

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Liquid C2  revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies.
• Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2.
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Accountable for:

• Accountable for managing a portfolio of opportunities with a specified Total Contract Value.
• Accountable for Primary technical contact within your vertical segment.
• Accountable for Engaging all Cassava Technologies group of companies.

Formal Qualifications Required:

• Relevant 3-year degree - Essential (Specify degree)

Job Related Experience Required:

• At least 3 years pre-sales experience. - Essential

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Key Decisions:

• Decides whether the New Products and related services are aligned to customer needs and achieving the required objectives.
• Decides whether the Product team leaders are successfully managing the specific functional area in line with the agreed strategic action plan.
• Decides whether the Partner within the Partner ecosystem is capable of providing products and services for specific customer requirements.

Accountable for:

• The success and financial achievement of in-scope Products and Digital Transformation.
• The management of new and existing products to successfully support the Business.

Formal Qualifications Required:

• First degree in relevant field or equivalent - Essential
• Industry acknowledged Certifications related to Cyber Security, CISSP, CISA, CRISC, etc. - Essential
• Vendor certifications aligned to our solution portfolio, e.g. Microsoft, Cloudflare, etc. - Essential

Role Related Experience Required: 

• 5 -10 years’ experience as a Cyber Security Product Manager or similar - Essential

Role Related Knowledge Required:

• Innovation process - Essential
• Telecommunications Industry Knowledge, but more important Cyber Security

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OPERATIONS (Preventative and Remedial)

• Oversees, within their area of responsibility, the operational management of preventative, reactive and corrective maintenance on the LTSA Network and Customer Managed Services networks (inclusive of IP, Voice, Transport, Facilities, Optic Fibre Infrastructure and Managed Services – LAN & Voice). Engage with Assistant Managers and Senior Specialists to ensure field resolution and compliance with SLAs.Manage scheduled and unscheduled downtime to minimise impact on customers.
• Ensure fault management, diagnostics and resolution to meet Liquid Telecom requirements. Manage incident escalation resolution matrix by operating in a manager capacity within the escalation matrix to ensure that correct decisions are made and in the interest of the client and LTSA network. Manage the spares availability for all Core, Access, CPE equipment, Facility and Optic Fiber infrastructures. Review Root Cause Analysis for all Major Events on the Network and ensure systems put in place to prevent or mitigate its reoccurrence.
• Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Manage and ensure compliance to all maintenance programs. Facilitate, monitor and manage cross functional activities and processes. Manages issues and risks raised against all Service operational regional Projects. Conduct regular meetings with relevant stakeholders (Internal & external stakeholders). Effectively deal with customer escalations and complaints.

SERVICE DELIVERY – OSP BUILD & FINAL PROVISIONING

• Manage resource availability for the supervision and provisioning of new services to enterprise and managed services customers. Oversee all projects executed by the field operations teams under their control. Provide progress reports to stakeholders on project progress. Ensure performance requirements of new services are met to ensure revenue and customer satisfaction. Manage operational teams to ensure quality of installations at customer premises. Manage construction in the road reserves and ensure adherence to standards and quality.
• Assist with the evaluation of incoming and outgoing “Right of Way” approvals. Manage project kick-off meetings. Effectively deal with customer escalations and complaints. Manage the equipment preparation and configuration of new services. Oversee the recovery of equipment (customer cancellations). Manage the deployment of last mile fibre installation projects. Consult with senior management and review proposals to determine goals, time frame, funding limitations and procedures for accomplishing the project/task. Oversee OSP build contractor performance.
• Oversee and support Project Managers with planning and execution of projects under their control. Responsible for control of various projects and ensures that project goals are accomplished in line with business objectives, within budget and time frame. Adherence to project management methodology (Prince2) and suggested improvements

MANAGEMENT OF THE BUSINESS UNIT

• Management of the sub-departments, internal and external stakeholders to meet company operational goals and objectives. Proactive notification and updates of service failures to be sent timeously to respective stakeholders in order inform all impacted customers. Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting.
• Develop, implement, document and enforce applicable procedures to deliver a unified service within the department. Review report on all non-conformance issues. Reporting progress at regular intervals to senior management. Ensure regional delivery of scorecard objectives. Achieve business objectives by ensuring performance management amongst teams. Effectively manage vendors and contractors to comply and align with various 3rd Party and customer SLAs.
• Manage discipline, corporate governance, training and development, and administration. Assist and support to create, review and revise service assurance processes to maintain compliance. Managed and report on ISP & OSP environments resolution efficiencies RISK. Manage Occupational Health, Safety and Environmental programs within area of responsibility. Support programmes and processes to support various ISO accreditation.
• Oversee issues and risks raised against all operational projects. Interact with internal and external stakeholder to implement plans to reduce the risks associated with vandalism and theft of company assets. Support the company’s business continuity management plans for sub-departments area of responsibility.

TEAM MANAGEMENT

• Monitor and report on costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives. Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives.
• Manage staff in sub-department to achieve the objectives in line with the operating plan and company strategy. Update and implement the shift rosters, to ensure 24X7 operations are fully staffed and maintained with competent individuals. Manage discipline, corporate governance, training and development, administration, appointments and staffing, performance management, career and succession planning.

FINANCIAL MANAGEMENT

• Assist with business cases for various Revenue generating projects. Manage the movement and capitalization of LTSA assets with in are of responsibility. Manage OPEX and CAPEX budgets within area of responsibility.1st line approval for OPEX and CAPEX technical motivations. Initiate the recovery of funds associated to 3rd party damages on the LTSA network 

Requirements

• MBA or management qualification (NQF-6): Desirable
• B-Degree/similar technical qualification or relevant technical experience in Operations: Essential
• ITIL V3 Foundation: Desirable
• Cisco or similar certification: Desirable
• 5-8 years ICT environment: Essential
• 5-8 years Telecommunications environment: Essential
• 5-8 years Technical experience and relevant technical certification: Essential
• 3-5 years Management experience (junior): Essential

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Role Description

• Conduct in-depth market research to identify trends, competitive dynamics, and customer needs. Perform regular market analysis with a focus on product differentiation, pricing comparisons, and identifying the unique selling propositions (USPs) of our specific products. Develop and execute go-to-market strategies, including product positioning, value propositions, and pricing models tailored to competitive insights. Successful execution of go-to-market strategies as reflected by adoption rates. Return on Investment (ROI) from marketing campaigns and sales initiatives. Timely and market-relevant product updates and feature rollouts.
• Gather feedback from customers, sales teams and partners to improve product.                                                                                                                               

Revenue and Performance Management 

• Set and achieve revenue, market share, and adoption targets for assigned products. Monitor product performance and customer feedback to identify opportunities for improvement and growth. Achievement of revenue targets and growth in market share. Growth in the number of subscribers and achievement of target percentage margins on products to drive profitability.

Collaboration and Stakeholder Engagement

• Work with the Technical Product Manager on product specifications and designs to ensure market relevance and drive innovation. Partner with sales teams to develop and support effective sales strategies and tools.
• Work with marketing teams to craft compelling campaigns and materials that highlight product value. Engage with customers to understand their needs, gather feedback, and foster strong relationships. Measured through Net Promoter Score (NPS) and retention rates. Effectiveness in cross-functional collaboration and maintaining strong customer relationships. Present regular updates on product performance and strategic initiatives to senior management

Product Development Input

• Collaborate with Technical Product Managers to ensure product features align with market requirements. Advocate for customer-centric enhancements during the product lifecycle.

Product Development Input

• Contribute to strategic decision-making by presenting data-driven insights and market opportunities to executives. Provide regular reports on product performance, market trends, and key performance indicators (KPIs).Contribute to strategic decision-making by presenting data-driven insights and market opportunities to executives. Provide regular reports on product performance, market trends, and key performance indicators (KPIs).

Requirements

• Bachelor’s degree in business, marketing, or a related field; an MBA is a plus: Essential
• 5 years Proven experience in product management, sales, or marketing, preferably in a technology or telecommunications environment. Essential
• 5 years' Experience in developing and executing product & pricing strategies: Essential
• 5 years Familiarity with competitive analysis and customer relationship management tools. Essential

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Role Description

Bid management Operations 

• To manage the bid qualification (bid Go / No Go) process for new opportunities. Liaise with internal teams and get inputs from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery. Provide valuable input into opportunity qualification, win strategies, commercial discussions, and solution design. Manage information database and collate all information required for the bid process. Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements. Manage bids in accordance with the LTSA Bid Process, using related supporting tools and systems.

Manage all aspects and stages of the bid, including coordination of:

• Initiation and planning Kick-off Solution Definition Content Development Response Consolidation Team Reviews Quality Control Management Review & Authorisation Package & Deliver Post-submission Administration Bid Revisions Bid Award Win/Loss Review

Establish and maintain commercial processes 

•  Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final proposal to the customer. Contributing to the written proposal - both in terms of content and presentation. Engaging with respective cross-functional divisions within the organization on the information required for the submissions for tenders. Collaborates with Supply Chain Management to coordinate requests to subcontractors.

Risk tracking and coordination throughout the bid process 

• Set up files to ensure that all tender information is appropriately documented and secured. Establish a communication schedule to update relevant stakeholders including internal teams in the organization on the progress of the tender. Review the quality of the work completed with the cross-functional divisions and the Bid Manager on a regular basis to ensure that it meets the tender specifications 

Requirements

• Matric: Essential 
• Prince 2 Foundation Certification: Essential
• APMP Foundation or Practitioner level: Desirable 
• 3-5 years' Experience Bid Management
• 1-year experience in Project Management and 2 years’ experience in Sales Support.
• All Appointments are subject to the Labour Legislation in the respective country.