Hot Jobs at MRI Software

POSITION OVERVIEW:

The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization.  The role is part of our Operations team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management
• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES: 

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all PS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between PS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team 
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:  

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
• Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
• Prior experience in Professional Services or IT consulting is a plus
• Knowledge of Salesforce.com a plus
• We’re obsessed with making this the best job you’ve ever had!  
• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events

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RESPONSIBILITIES:

• Working as part of the Professional Services team to provide integration, application development, report writing, data analysis and providing analytical consulting services for existing and new clients throughout EMEA.
• This is an exciting position; the successful candidate must be capable of interpreting client requests to facilitate technology-based solutions to business problems. Key areas of responsibility are;
• The creation of new and the enhancement of existing product integrations using;
• SQL Server Integration Services (SSIS) and proprietary tools
• Web Services built on the SOAP protocol or the REST architecture using the JSON or XML messaging formats (including the creation of WSDL and XSD files).
• Familiar with Enterprise Service Bus (ESB) and Message Queuing technology such as those provided by SAP, JDE or Oracle.
• Pentaho for data management.
• Using automated API testing tools such as SoapUI.
• Supporting the SaaS Services team to implement SFTP on behalf of clients
• Provide ETL services using proprietary tools which involves working closely with the client to migrate data from third party systems
• To enhance the existing application using;
• Oracle Forms
• Java and JavaScript
• C# and the .NET framework including the use of the Visual Studio IDE.
• Knowledge of document management systems such as SharePoint is an advantage.
• Source Code Management
• Team Foundation Server (TFS) using Team Foundation Version Control (TFVC).
• Git
• Using Microsoft Azure DevOps to manage the build and release pipelines.
• The creation of new SQL Server Reporting Services (SSRS), Crystal and Eclipse reports using native T-SQL, Stored Procedures and proprietary tools
• Working with front end developers to produce data for our software products and report layout designers to produce layouts to meet customer specifications
• Enhance dashboards according to client requirements using Microsoft Power BI.
• Optimizing the performance of production databases
• Creating and maintaining database code written in Oracle PL/SQL.
• Write technical business documentation including report specifications
• Assist clients and the team in software configuration, report building, testing, and deployment
• Manage project timelines, risks, and dependencies, and actively resolve project-related issues as they arise
• Be proactive, determined, and supportive in problem-solving within the team
• Raise and follow-up internal cases for development change requests, and action Project Manager and Consultant requests.
• All other duties as assigned

REQUIREMENTS:

• Information Technology related degree
• 2 years of experience in a technical role preferably with experience of Oracle SQL database queries
• Strong verbal and written communication skills
• Enthusiastic team player at all levels (individual contributor to executive)
• Ability to reason logically and provide and document technical solutions
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• High Competency in Excel, Word, PowerPoint.
• Experience in Financial reporting would be an advantage but is not essential
• Experience within a Real Estate context would be preferable
• Other Skills/Experience: 
• High initiative, self-motivation, and enthusiasm
• Strong professionalism and customer satisfaction orientation
• We’re obsessed with making this the best job you’ve ever had! 
• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.