Hot Jobs at MTN

Job Description

• Operates within Customer Experience and Operations/CXO and is responsible for all 
• MTN second line support across touchpoints that are related (but not limited to)
• MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc. Their purpose includes:
• To provide world-class second line support to all-customer touchpoints
• To respond to inbound calls, outbound service campaigns, managing all tickets/cases/emails received end-to-end
• To provide feedback to both the customer and the originating front-line team/agent

Responsibilities

Customer Query Resolution

• Ensure delivery of CXO objectives in alignment with CXO strategy
• Provide second line support across MTN. This includes all enquiries related to (but not limited to) MTN products & service, VAS, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, handset collections & delivery, fraud, device & technical enquiries as well as network coverage enquiries
• Acknowledge and resolve all queries received end-to-end providing feedback to both the originating touchpoint and the customer within the agreed turn-around-times and set service level agreements. Focus on sentiment conversion and customer retention
• Adhere to team and queue designation through work-force-planning and align focus areas to KPI’s for the set timeframe
• Communicate to keep stakeholders informed of actions and finally of resolutions provided. Prepare formal business communication for customers once resolution has been achieved
• Collaborate with Legal, Brand & Corporate Affairs to sign-off formal communication in cases of potential litigation, brand reputational damage is detected, or contractual disputes are at play
• Record all steps taken on CRM (notes) to ensure the compilation & storage of history as well as compliance
• Collaborate with all key stakeholders (internal & external) to elicit support for effective solutions
• Be a brand ambassador for MTN ensuring a positive image for the brand, maintaining good rapport with customers both internally and externally
• Ensure ongoing knowledge and adoption of all changes related to new and existing products, system, and process to deliver effortless customer experience on every contact
• Use relevant tools to support customers on product, system and process knowledge
• Ensure the consistent delivery of all contracted KPIs (individual, business unit and shared KPIs)
• Meet service quality standards as outlined
• Drive self-service adoption through customer education
• Identify potential threats to brand and execute the brand emergency process timeously
• Ensure all administration and compliance requirements mandated by the organisation is completed timeously and with relevant quality standards

Operational Processes and Procedures

• Adhere to all PPPs defined for MTN SA, which may cut across functional areas
• Follow the guidelines outlined in the related playbooks, knowledge-based systems, CXO/CX Standard Operating Procedure and communication updates
• Adhere to the CXO Standard Operating Procedure
• Ensure FCR is prioritized only completing or registering queries as resolved when they are resolved end to end
• Attend to queries and needs of internal and external customers as required within set procedures
• Differentiate between different types of customers and apply appropriate policies and procedures (Consider high value customers, influencership levels)
• Ensure that standards are always in place around brand identity when it comes to engagement
• Where possible educate customer on policies, procedures, and standards
• Assist in preventing credit risk and fraudulent activity by following procedures carefully
• Ensure that all administrative procedures are followed

Profit Driving

• Leverage all sales opportunity identified through customer engagement and generate quality leads for our sales teams/partners
• Identify opportunities to sell, cross sell and upsell MTN products on all customer interactions
• Converse & engage with customers around MTN offerings
• Make concerted efforts to retain MTN Customers upon cancellation request
• Recover the service where customers complain about service, product, process issues
• Proactively engage customers on all active planned campaigns
• Proactively educate and inform customers about MTN’s self-help/digital service offerings
• Update customer details (email, contact number) on all customer contacts

Quality Control and Improvement

• Continually contribute to the improvement of existing processes and procedures to enhance effectiveness, efficiency, and performance
• Analyse situations and take the necessary action to ensure necessary quality is maintained.
• This includes obtaining first-hand customer information and leverage this to improve customer service and support provided, and identifying trends

Qualifications

• Grade 12
• Minimum of 1-year diploma (or related experience)

Experience

• Minimum of 2 years’ experience in an area of specialization within Customer Service & Operations or Supporting functions.
• At least 1 years’ experience in a written/electronic customer service environment/second/third line support
• A written communication assessment score of 80% and above
• Advantage - Track record of meeting FCR requirements within a customer service environment
• Requires knowledge on: Sales techniques, telephone etiquette, relevant policies and procedures

Apply Before 08/13/2025

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Job Description

• To act and deliver Finance Business Partnering responsibilities to Enterprise Business Unit.
• To provide Financial Planning responsibilities (Budget, 2+10, 3+9, 6+6, 9+3, mid month prediction & monthly rolling forecasts) for S&D Business Unit.
• To provide Financial Reporting and Finance Operations, including month end close responsibilities, to the Business Unit.
• To provide Financial Controlling responsibilities, managing P&L and Balance sheet of the Business Unit. To take ownership of back office issues impacting the performance of the Business Unit

Responsibilities

Financial Planning

• Engage the Business Unit and other stakeholders across the business to gather inputs and prepare periodic forecasts (Budget, 2+10, 3+9, 6+6, 9+3, mid month prediction & monthly rolling forecasts) for the Unit
• Work very closely with the business Unit to ensure business ownership of financial plans
• Lead the preparation of business plan incorporating insightful commercial insights working with S&D Leadership
• Build and manage a robust working relationship with MTNSA FP&A as the main point of contact for the dedicated business Unit, providing requisite inputs to FP&A as and when due

Financial Reporting

• Provide monthly and other periodic Financial report for the dedicated business Unit as required by stakeholders from time to time. The scope of the reporting should cover non financial KPIs, revenue, cost of sales, opex and relevant balance sheet items
• Lead the presentation of monthly performance report for the Unit at the Executive review meeting
• Continually engage relevant stakeholders in the dedicated Unit to gather key business insights to explain reported variances to forecasts and gather commercial initiatives required to cover the gaps
• Ensure reporting integrity of both financial and non financial KPIs to manage reporting integrity

Finance Operations 

• Working with MTNSA FINOPS, take end to end responsibility for month end close for the business Unit ensuring robust insights are provided to justify financial operations decision in P&L and balance sheet. This includes making decisions on accruals, provisions and ensuring alignment for any accounting adjustments in income statement and balance sheet
• Take responsibility for review and understanding billing reports ensuring clear alignment and explanation of variances are well understood to manage results integrity
• Work with Revenue Assurance to secure the integrity of reported revenue and billing reports
• Continuously engage MTNSA FINOPS team to carve out optimal stand alone P&L and Balance sheet for the business Unit by recommending requisite changes to Chart of Accounts and driving indepth understanding of the General Ledger to be able to own all line items relating to the dedicated business Unit
• Engage with the CRM delivery (Siyakhula) team on an ongoing basis to manage end to end issues relating to dedicated business Unit
• Ensure completeness and accuracy of the income statement and balance sheet by ensuring all costs relating to revenue for the period under review are completely captured to match revenue with costs
• Work closely with Billing and Collections teams to manage Credit Notes issues relating to the dedicated business UnitFinancial Controlling 
• Manage the income statement and balance sheet of the dedicated business Unit to ensure alignment and adherence to approved business plan,
• Carefully manage variances to plan ensuring governance is enforced to deliver key financial targets for the business Unit (revenue, Gross margin, EBITDA margin, working capital targets and cash flow targets
• Engage with the Billing team and the CRM delivery team to ensure alignment of customer revenue with billing reports and customer contracts
• Own changes to approved business plans (budget transfers/ reallocations, etc) ensuring requisite approvals are in place to drive proper governance
• Drive costs integrity of the business Unit by ensuring the enforcement of the procurement governance, including enforcement of Purchase Orders before the business is committed
• Provide finance business partnering to the business Unit to help deliver customer experience excellence including supports for billing queries and other finance related issues by interfacing with primary task owners

Internal control management – Governance 

• Take responsibility for enforcing all governance issues to maintain planning and reporting integrity
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of the business units
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Develop the functionality of the department by improving processes continuously

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
• Assist in the alignment of service delivery to changing needs and ensure effective customer and stakeholder management
• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach 
• Encourage and support collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate Unit in order to optimise workflow
• Living the MTN Brand – changing and influence employees behaviour 

Qualifications

Education:                                                                           

• Min of a three year degree e.g. B Comm. or Business qualification or equivalent
• Chartered Accountancy (CA) qualification

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization 
• At least 2 years experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Advanced knowledge of Excel and powerpoint
• Financial systems skills – Oracle, Hyperion, ERP, etc
• Presentation and interpersonal skills

Apply Before 08/12/2025

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Job Description

Mission/ Core purpose of the Job

• Proactively address physical and operational threats targeting MTN’s network infrastructure 
• Response to the growing threat of organized crime, internal collusion, and infrastructure sabotage, 
• Reduction in incidents and losses by anticipating and preventing incidents more effectively through early warning indicators and active threat profiling

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• The telecommunications industry is increasingly facing complex security threats driven by global trends such as organized crime syndicates, cyber-physical convergence, and rising infrastructure sabotage in developing markets.
• Environmental factors such as energy in security and economic volatility have escalated the demand for strategic asset protection.
• Additionally, regulatory and compliance pressures across Africa are intensifying expectations for proactive risk management. Aligned with MTN’s Ambition 2025 strategy which emphasizes resilience, digital acceleration, and customer-centric operations require a critical need to evolve our security posture.
• The formation and deployment of a specialized Intelligence function is a direct response to these demands, ensuring MTN’s assets, people, and services are protected against emerging and persistent threats.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education Requirements

Minimum Qualification:

• Diploma in Security Risk Management, Criminal Justice, Intelligence Studies, or Forensic Investigation.

Preferred:

• Certification in Crime Intelligence, Investigative Interviewing, or Security Analysis (e.g.  ACFE, PSIRA Grade A, or equivalent).

Experience:

• Minimum 5–7 years in a security intelligence, investigations, or risk analysis role.

Proven track record in:

• Handling complex criminal investigations, including syndicate crime.
• Working with law enforcement, crime intelligence units, and private sector partners.
• Delivering intelligence products such as reports, threat assessments, and operational recommendations.
• Handling and recruiting confidential informants
• Experience in telecoms or critical infrastructure environments is highly advantageous.
• Exposure to GPRS tracking, call data analysis, and asset recovery operations.

Competencies:

Category Competency

• Technical Intelligence gathering and threat analysis
• Security operations and risk profiling
• Report writing and case file compilation
• Use of intelligence tools (e.g., dashboards, GPRS, databases)
• Behavioral High integrity and confidentiality
• Analytical thinking and problem-solving
• Collaboration and stakeholder engagement
• Results-driven with sense of urgency
• Operational Ability to work in high-pressure, dynamic environments
• Flexible deployment across regions
• Strong understanding of criminal modus operandi and trends

Apply Before 08/13/2025

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Job Description

• Will ensure the tracking of KPI/SLA’s  of contractual commitments within the Network Operations environment as well as ensure governance is tracked across the vendors.
• To assist with efficient financial management for OPEX and CAPEX within the Network Operations department.
• Will also be responsible to loading KPI’s onto the contract management tool and ensure the maintenance thereof and Project Management of adhoc projects.

Qualifications

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3 years tertiary qualification 
• Fluent in English and language of country preferable

Experience:

• Minimum 3 years experience in Financial/Commercial environment
• Project Management experience 
• Contract Management experience
• Experience with working and manipulating data to achieve effective analysis
• Experience with working across business departments/Business Support
• experience in supervising others
• Experience working in a medium  organization

Training: 

• Contract Management 
• People management Skills 
• Systems training 
• Telco-related training 
• Project Management 
• Presentation skills 
• Communication (written and verbal)
• Negotiation

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever  -  Drives team objectives and contributes to sustainability of results
• Operationally Astute -  Clarifies priorities, plans, organizes and co-ordinates the work of others  
• General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)    
• Target driven and cyclic in nature 
• Long, irregular hours and tight deadlines during peak periods 
• Must be willing to travel 
• Working in busy open plan environment 
• Stressful, Non routine 
• Tied in with legal responsibilities 
• Laptop 
• Standby 
• Dial in facility 
• Mobile phone

KPA Quality Standards

• Accurate Financial Report, on time
• Proactive and reactive management and reporting of financial and contractual requirements.
• Availability and accuracy 
• Effective Project management
• Successful interworking between network operations and other departments within and external to network group
• Achievement of agreed SLAs 
• Consistent and complete documentation
• Customer satisfaction – internal and external

Apply Before 08/13/2025

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Responsibilities

The role is accountable for the following Key Performance Areas:

• Proactively manage the assigned Executive diary, and seamlessly plan his/her itinerary, schedule and meetings. 
• Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Executive office.
• Manage the day-to-day administration of the assigned Executive office and diary.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Executive’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the exec’s review.
• Processes all requisitions for the Executive office. 

Office Management

• Coordinate the organization of social events connected to the Executive office.  This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
• Local, international and personal travel arrangements for the Executive office. 
• Develop and maintain an effective and efficient document filing system (both electronic and manual). 
• Develop and continually improve a document tracking system.
• Managing the Information Security Forum (Agenda, Minutes, Matters arising, content submissions, scheduling)
• Travel arrangements for the entire team
• Security conference arrangements
• Tracking of the budget and payments (budget through PO through to final payment and reflecting in the GL)
• Project management

Qualifications

Education:

• A good first degree preferably in Secretarial Administration or related

Experience:

• At least three years’ experience in an administrative capacity in a reputable company.
• Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Competencies:

• Strong hands-on knowledge of Microsoft Office suite programs.
• Thorough knowledge of MTN general administration policies, including approval ceilings and jurisdiction.
• Importance of customer service orientation
• Good interpersonal relationships with different levels of management.
• Customer and service orientation.
• Maintains poise and confidence under pressure.
• Good communications skills.
• Ability to work with little or no supervision and produce excellent results.
• Excellent computer skills.
• Strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Discretion. Maintaining confidentiality and exercising discretion is essential

Apply Before 08/11/2025

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Responsibilities

Operational Processes

• Input into identifying ways to fine tune procedures and their application
• Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced
• Share experiences and knowledge of relevant work matters
• Gather information and research to ensure delivery of results
• Overcome obstacles encountered by using previously learned methods of solution; or report back, escalating through channels provided, seeking advice from authority; or by trial and error judgments made en route
• Support the work performed by others
• Prioritise work to ensure deadlines are met
• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation 
• Sort, accumulate and analyse information about a particular situation / problem to assist with problem solving
• Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and payments
• Offer input / judgments relevant to own technical expertise and experience
• Base judgement predominantly on knowledge, skills and experience to solve problems

Reconciliation of accounts

• Compile and reconcile intercompany accounts 
• Compile intercompany invoices and invoice to different MTN companies
• Prepare journals
• Compile expenditure and account analysis reports on request for different business units
• Preparation of professional fees schedules 
• Compile and reconcile intercompany accounts
• Collect funds from intercompany debtors

Year End and Interim Reporting 

• Responsible for all Head Office companies interim, hard close and year-end audit
• Prepare audit files together with all supporting schedules for auditors to ensure audit completion within Group deadlines.
• Prepare Annual Financial Statements for all Head Office companies within set deadlines
• Draw information from the system when required
• Reconcile various balance sheet accounts to the General Ledger

Process and Procedure Effectiveness

• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that workflow continues without interruption 

Reporting

• Load all intercompany transactions for the month.
• Validate and reconcile the relevant intercompany.
• Post all intercompany transactions on the intercompany tool timeously.
• Load and reconcile the cash flow load file on the intercompany tool timeously.
• Prepare relevant information and data for reporting purposes e.g. expenditure and account analysis reports, intercompany invoices, professional fees schedules etc 
• Improve report formats to facilitate ease of use
• Compile and prepare reports without compromising quality and accuracy.
• Ensure all reporting deadlines are met.

Quality Management

• Work consistently according to standards of accuracy, deadlines and formats 
• Identify processes and procedures where the quality of work may be improved 
• Understand the consequences of not maintaining quality focus and operate appropriately
• Document quality standards
• Ensure quality standards are implemented correctly. Report non-compliance 

Customer Satisfaction / Customer Service

• Deliver first time right service excellence 
• Pull data from the system in response to queries received for information
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer 
• Understand the immediate consequence and impact of activity on the customer
• Gather important information regarding customer issues and report to Manager SP GL&CFM
• Respond to customer queries in line with set guidelines
• Attend to and resolve all customer queries or escalate unresolved queries timeously

Qualifications

Education:

• 3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related

Global Experience Standards (10)

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization 

Training:

• Insurance company training
• Microsoft Excel
• Oracle  ERP
• Systems training e.g. Hyperion, FCCS, Other intercompany reporting software.
• Quality standards
• Procedures and processes

Apply Before 08/11/2025

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Job Description

• To perform and manage dedicated sourcing activities for Business Services Category and responsible for the implementation of all strategic sourcing strategies, execution of tender processes, facilitating evaluation procedures and initiate and conclude suppler contracts.  
• This involves managing significant business critical sourcing events that require effective management to ensure quality and timely delivery of services, goods and related Business Services requirements to business. 
• Specialised knowledge is requirement to manage the Business Services strategic sourcing processes and derive value for money during the sourcing, contracting and supplier relationship management lifecycle

Responsibilities

Financial Perspective (25%)

• Support the Shareholder return strategy by developing and implementing processes that are aligned to achieving elements on the business score card. (I.e. Global and Local Category Savings, improve B-BBEE spend to targeted groups, working capital improvement through effective demand planning and management, sourcing strategies and contract management).
• Participate in Contract negotiations to reduce cost and drive MTN SA Value Creation Philosophy.

Customer Perspective (25%)

• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value.

Internal Perspective (35%)

• Analyze data to identify trends, opportunities, and risks in the supply market and benchmarking to inform sourcing decisions.
• Perform and review relevant demand requirements, spend (historical/forecast) and market analysis to develop and determine appropriate sourcing strategy
• Collaborate with the Demand Planning team and provide input into the forecasting, planning and development of the demand plan for the respective category.
• Engage business unit stakeholders for clearly defined business scope of work requirements, budgets and supplier identification/selection.
• Drive regular engagement with business on the demand management and strategic objectives.
• Prepare sourcing calendar to meet the anticipated requests from the business and execute on the sourcing calendar that has been approved by the business and the Procurement leadership.
• Drive the preparation of SOW and Business Requirements in guidance with the respective Strategic Category and other relevant business stakeholders for any approved Initiatives. Follow up with business stakeholders to revise / edit the SoW in case of discrepancies
• Manage the end-to-end preparation and execution of RfX within boundaries and targets set by respective Manager: Sourcing with regards to strategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated.
• Setup/facilitate  cross-functional sourcing team for RFx process and drive process adherence
• For the respective RFx ensure completeness of documentation, scores of shortlisted suppliers, compliance with DoA with respect to scoring and changes / amendments if any are made in accordance with the policy / procedures.
• Prepare and present the evaluation outcomes/scoring report for review and approval at appropriate governance committees and implement the recommendations.
• Assist and lead in negotiation & determination of optimal suppliers to award the respective contracts basis the defined boundaries and targets set for the RFX in alignment with respective strategic category principal.
• Ensure effective cost management through challenging supplier pricing where appropriate and improve overall business cost of ownership.
• Perform value analysis and total cost of ownership analysis.
• Ensure the accuracy, completeness, and consistency of master data across various systems and platforms for the suppliers within the category managed.
• Regularly update, validate, and maintain master data records, including but not limited to: Supplier information (e.g., names, addresses, contact details) ,Material master data (e.g., descriptions, specifications, pricing), Contract data (e.g., terms, conditions, expiration dates).
• Provide qualitative and quantitative inputs for the supplier performance management process.
• Facilitate communication between internal customers and suppliers and be the custodian of the engagement, that is managing the supplier relationship management process.

 Internal Perspective (35%)  cont.

• Develop and implement Negotiation Strategy and facilitate the negotiation process with key negotiators and the suppliers
• Ensure accountability of all tender and related procurement related activities
• Complete award/rejection notices to bidders and initiate contract management procedures
• Drive continuous improvement in the tender turnaround time of sourcing process to ensure on-time delivery and quality standards are met and implement the changes or improvements.
• Prepare periodic reports on category savings, payment terms and BBBEE improvement and report to the relevant stakeholders
• Generate ad-hoc reports as requested by the respective Category with respect to vendor base, market prices, etc.
• Stay up to date with Telecoms Industry Standards, with specific focus on Technology and industry, best in class developments
• Ensure B-BBEE, Preferential Procurement , ESG strategies are included in the sourcing requirements as far as is possible
• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Identify, assess, and mitigate risks in the supply chain.
• Support audits and compliance reviews to ensure sourcing processes are compliant with organizational policies and regulatory requirements.
• Participate in supply chain optimization initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.
• Develop and maintain reports and dashboards to provide insights and visibility into sourcing performance.

People (Learning & Growth) Perspective (15%)

• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.
• Training end-users and stakeholder groups to ensure business understands and remedies any end-user issues that impact the Source to Contract process.
• Ensure that all knowledge requirements relating to Procurement, Industry Standards, Regulatory requirements are kept up to date including B-BBEE and Preferential Procurement

Qualifications

Education:

• Bachelor’s degree in Supply Chain/Procurement is preferred, or Technology, Business Administration, Commerce, Engineering, Economics, Operations or similar
• Relevant professional qualification e.g. CIPS Level 5, MCIPS preferred or SAPICS equivalent

Experience

• Minimum 3 years relevant working experience
• 2 -3 years’ experience in either as a purchasing officer/ purchasing agent/category buyer and/or similar procurement related role
• Experience in building sourcing calendars and vendor sourcing practices (researching, evaluating and liaising with vendors)
• Proper understanding of the Business Services vendors and pricing strategies prevalent in the market.
• Understanding of emerging telecom/ supply chain practices and trends
• Experience working in a medium to large organization, managing category sourcing
• Experience ERP System(s) (Preferably Oracle)

Apply Before 08/13/2025

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Responsibilities

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

Delivery Approach and Planning 

• Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
• Participate in the planning of investigation/assessments into fraud risks.
• Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.

Operational Delivery

• Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
• Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
• Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis. 

Continuous improvement 

• Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

Key Deliverables

• Perform and report on fraud investigations and outcomes
• Oversight and management of medium to high level fraud investigations
• Governance and stakeholder reporting

Role Dependencies

• Active support from the Forensics General Manager and Group Chief Risk Officer
• Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
• Collaborations across functions in Group and Opcos
• Participation and involvement in governance forums

Qualifications

Education:

• Minimum of 3-year Degree / Diploma in Commerce/Science/Law
• Professional qualification as Certified Fraud Examiner
• Post graduate qualification advantageous

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience in managing and conducting complex investigations
• Experience in project and stakeholder management
• Ability to manage multiple projects with competing priorities
• Experience in Post Investigation Support (internal/external legal proceedings)

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supporting People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Regional and Opco travel

Competencies and Skills:

• Strong investigations skills
• Evidence collection
• Data analytics
• Stakeholder management
• Project management
• Communication and comprehensive report writing
• Conflict resolution

Apply Before 08/11/2025

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Job Description

Mission/ Core purpose of the Job

• The Regional Brand & Marketing Manager drives the execution of localized Brand and Marketing (B&M) strategies at the regional level.
• Reporting directly to the Head of the Region, this role focuses on implementing Go-To-Market (GTM) activities, trade marketing initiatives, and customer engagement strategies tailored to the unique dynamics of medium to small regions.
• While the central team provides strategy and governance, this role ensures these plans are effectively operationalized, supporting B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments.
• The Manager ensures alignment with central direction while addressing specific regional needs, providing tactical leadership in sponsorships, events, trade marketing, and digital marketing.
• This role bridges the gap between strategy and execution, ensuring regional activities are impactful, operationally efficient, and business aligned

Job Outcomes / Results

• End to end B&M initiatives, brand consistency, governance, compliance and strategy execution in the region in line with centre
• Go To Market activities in the region for prepaid, postpaid, residential, youth, fintech
• B2B marketing activities in the region for enterprise offerings
• Marketing communications, coverage of sponsorships and events for both high value and high-volume segments
• Channel marketing for segment growth in region
• Support and drive digital marketing efforts in the region

Key Activities & Responsibilities

Strategy Development and Execution

• Support the development and execution of localized marketing strategies for the region to drive market share growth, customer loyalty, and NPS improvement.
• Collaborate with the central B&M team, regional leadership, and BU stakeholders to adapt and implement GTM strategies aligned with local market dynamics.
• Deliver localized Go-To-Market (GTM) plans for B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments, ensuring alignment with central strategic goals.
• Drive the execution of regional media planning and buying, sponsorships, and events, ensuring compliance with central direction.
• Implement digital marketing and social media campaigns tailored to the regional audience while adhering to central guidelines.
• Identify key drivers of NPS in the region and execute plans to address improvement opportunities.
• Ensure brand governance, compliance, and alignment with central B&M guidelines across all regional marketing initiatives.

Regional Marketing Delivery Leadership

• Analyze marketing data and metrics such as NPS, brand health, and campaign performance to inform decision-making and improve outcomes.
• Lead the regional marketing team in the execution of GTM plans and trade marketing initiatives, ensuring comprehensive marketing
• support for consumer, enterprise, residential, and fintech business units.
• Implement trade marketing initiatives to enhance product visibility and drive measurable outcomes such as revenue, customer acquisition, retention, and brand health in the region.
• Coordinate the planning and execution of regional sponsorships, events, and PR efforts to build brand affinity and foster community engagement.
• Work collaboratively with cross-functional teams, including customer experience (CX), to integrate customer insights into marketing plans and initiatives.
• Maintain and develop strong media, PR, and corporate affairs relationships within the region to enhance the visibility and reputation of MTN.
• Promote awareness and visibility for MTN’s local CSI initiatives to strengthen community connections.
• Define, monitor, and report on KPIs for regional marketing activities, ensuring alignment with central targets and continuous

Key Activities & Responsibilities

Financial Management and Cost Control

• Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
• Develop and manage project initiative budgets in line with business objectives
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Oversee media planning and buying for regional campaigns, optimizing reach and ROI.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures.
• Put effective methods and standards in place in alignment with aforementioned.
• Ensure brand governance, compliance, and consistency across regional marketing initiatives.
• As part of a governance forum/ interlock, participate in regular alignment meetings or collaborative platforms to share insights between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
• Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g.
• Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

Key Activities & Responsibilities

People and Culture Management

• Lead, mentor, and manage segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of experience in Brand and Marketing
• Proven experience in executing Go-To-
• Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional

Governance

• Analytics and Interpretation
• Marketing Strategy Development
• GTM Planning and Execution
• Media Planning and Buying Platforms
• Trade Marketing and Channel Strategy
• Event Management and Sponsorship Coordination

Apply Before 08/12/2025