Specialist - Contract and Efficiency.Technology Information at MTN

Job Description

• Will ensure the tracking of KPI/SLA’s  of contractual commitments within the Network Operations environment as well as ensure governance is tracked across the vendors.
• To assist with efficient financial management for OPEX and CAPEX within the Network Operations department.
• Will also be responsible to loading KPI’s onto the contract management tool and ensure the maintenance thereof and Project Management of adhoc projects.

Qualifications

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3 years tertiary qualification 
• Fluent in English and language of country preferable

Experience:

• Minimum 3 years experience in Financial/Commercial environment
• Project Management experience 
• Contract Management experience
• Experience with working and manipulating data to achieve effective analysis
• Experience with working across business departments/Business Support
• experience in supervising others
• Experience working in a medium  organization

Training: 

• Contract Management 
• People management Skills 
• Systems training 
• Telco-related training 
• Project Management 
• Presentation skills 
• Communication (written and verbal)
• Negotiation

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever  -  Drives team objectives and contributes to sustainability of results
• Operationally Astute -  Clarifies priorities, plans, organizes and co-ordinates the work of others  
• General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)    
• Target driven and cyclic in nature 
• Long, irregular hours and tight deadlines during peak periods 
• Must be willing to travel 
• Working in busy open plan environment 
• Stressful, Non routine 
• Tied in with legal responsibilities 
• Laptop 
• Standby 
• Dial in facility 
• Mobile phone

KPA Quality Standards

• Accurate Financial Report, on time
• Proactive and reactive management and reporting of financial and contractual requirements.
• Availability and accuracy 
• Effective Project management
• Successful interworking between network operations and other departments within and external to network group
• Achievement of agreed SLAs 
• Consistent and complete documentation
• Customer satisfaction – internal and external

Apply Before 08/13/2025