Hot Jobs at Newmark Hotels

Job Advert Summary    

• Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include checking in late arrivals and processing early departures, responding to guest requests, and managing reservations registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and general information about the Area. You need to have a passion for customer service. Ultimately, you will help create a pleasant and memorable experience for our guests.

Minimum Requirements    

• Experience: 1–3 years in hotel reservations or front office management, with previous experience.
• Grade 12 (Matric) or equivalent
• Technical Knowledge: Proficiency in Property Management Systems (PMS) like Opera Cloud and channel management tools like FreshDesk. Strong command of Microsoft Office Suite
• Communication: Strong interpersonal skills for client negotiation and team management. 
• Exceptional attention to detail and organizational skills.
• Ability to work under pressure, prioritize tasks, and handle multiple requests
• Customer-focused mindset with a proactive approach to service

Duties and Responsibilities    

• Perform all Late check-in and early check-out tasks
• Responsible for the "End of Day" process in the hotel program and printing all financial reports related to accounting.
• Manage online and phone reservations in coordination with central reservations
• Inform customers about payment methods and verify their credit card details and collect payments as stipulated in your check in and check out SOP’s
• Collect all relevant guest information; Passport / ID copy, payment details, nationality, country of residence, phone number and email address of guest
• Checks for any outstanding financial issues (e.g., uncharged items or necessary corrections)
• Assign rooms to guests, this is usually done in the mornings before the HOD and staff meeting
• Act as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs within a timely manor
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs and or extra requests
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services
• Maintain updated records of bookings and payments
• Organize transport services for guests at their request
• Assist the night auditor with the night audit preparation
• Check reviews and add to your morning briefing documents for the AM shift
• Attend to after-hours guest requests
• Work with security in securing the building

CORE COMPETENCIES

• Clear communication skills – both written & verbal
• Presentable, well-spoken & professional individual
• Fluent in English, both oral and written.
• Good understanding of Maths
• Good Knowledge of the Reserves’ Software(OPERA)
• Customer service orientated
• Excellent communication and organizational skills
• Ability to deal with guests
• Excellent time management skills
• Ability to take initiatives
• Good decision-making abilities
• Good use of MS software such as Excel and Word

Deadline:25th May,2026

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Job Advert Summary    

• To lead and manage all kitchen operations at Qwabi Private Game Reserve, ensuring exceptional culinary experiences, operational efficiency, and adherence to the highest food quality, hygiene, and presentation standards expected within a luxury hospitality environment.

Minimum Requirements    

• Grade 12 (Matric) or equivalent
• Culinary Diploma or relevant Chef qualification
• Minimum 5–7 years’ experience in professional kitchen operations
• At least 3 years’ experience in a senior culinary leadership role, preferably within a luxury lodge or hotel environment
• Strong knowledge of international cuisine, plating, food trends, and kitchen management
• Experience in stock control, budgeting, and food cost management

Duties and Responsibilities    
Operations Management

• Oversee all kitchen operations, including restaurant dining, bush dining experiences, functions, and special events.
• Ensure smooth daily kitchen operations during all meal services.
• Maintain exceptional food quality, consistency, and presentation standards.
• Develop and implement innovative menus aligned with guest expectations and lodge standards.
• Ensure efficient kitchen workflow and operational excellence.

Guest Experience

• Deliver consistently exceptional culinary experiences for all guests.
• Accommodate special dietary requirements and guest preferences professionally.
• Engage with guests where necessary to enhance the dining experience.
• Work closely with the Food & Beverage team to ensure seamless service delivery.

Team Leadership & Development

• Lead, motivate, and manage all kitchen staff.
• Conduct ongoing training on food preparation, plating, hygiene, and kitchen procedures.
• Manage staff performance, conduct appraisals, and implement development plans.
• Foster a culture of teamwork, discipline, accountability, and excellence within the kitchen brigade.

Financial & Stock Control

• Manage food cost percentages and departmental budgets effectively.
• Oversee stock control, ordering, and inventory management.
• Minimise wastage and implement cost-saving initiatives without compromising quality.
• Ensure accurate stock rotation and proper storage procedures.

Health, Safety & Compliance

• Ensure compliance with all food safety, hygiene, and health regulations.
• Maintain cleanliness and sanitation throughout all kitchen areas.
• Ensure proper food handling, storage, and preparation practices.
• Enforce kitchen safety standards and procedures at all times.

Administration & Reporting

• Prepare reports on food costs, stock usage, and kitchen performance.
• Manage kitchen rosters, leave schedules, and staffing requirements.
• Ensure all Standard Operating Procedures (SOPs) are implemented and maintained.
• Coordinate effectively with all lodge departments to ensure smooth operations.

Dedaline:27th May,2026