Hot Jobs at Sun International

Description

Job Purpose

• The Digital Marketing Manager will be responsible for the strategic leadership, team management and delivery of the digital marketing plans in reshaping the customer user experience through their digital interaction with Sun International to achieve brand recognition, customer acquisition and growth, reactivation and retention.
• This will include overseeing the development, design and implementation of the central hospitality, gaming and annual event digital marketing plans for the business with the aim of optimising Sun’s digital online reputation, building competitive advantage and providing insights to support current and future Revenue Growth and Optimisation plans.
• The role will need to create maximum engagement across digital consumer touch points, developing and integrating innovative marketing campaigns and content and developing customer-centric online marketing experiences to expand Sun International’s online digital audience with the overall aim of promoting Sun International’s online brand recognition and maximising the revenue potential for the business.
• This will be done through collaborating with the Gaming and Hospitality segments and marketing teams, specialised functional areas and business support teams with the aim of improving growth and efficiencies through the use of digital tools and channels.
• The role will also be responsible for building talent and an engaged workforce in areas of digital marketing and optimisation to support the vision of Sun International.

Experience 

• 10 years experience in integrated digital marketing including 5 years at a management level.
• Experience in developing and implementing digital marketing plans including SEO, Google Analytics, Digital Paid Media management.
• Experience in monitoring digital trends and social media technologies pertinent to driving digital audience growth and engagement.
• Experience in managing the digital campaign process from brief, through design direction, copy writing, approval and reporting.
• Experience working in ambiguous environment on complex, large-scale, time-critical projects.
• Strong cross-functional experience with the ability to manage multiple projects on various levels with different and converging timelines.
• Creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience in the gaming and hospitality industry is an advantage

Education

• 3 Year Bachelor’s Degree in Business, Marketing, Communication or related field 

Skills and Knowledge

• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating
• Team management
• Understand brand identity and voice
• Proficiency in the use of Google Analytics and other Analytic tools;
• Proficiency in PPC, Google AdWords and campaign reporting;
• Project management
• Ability to generate creative ideas, coupled with sound editorial judgement.
• MS-Office Suite (Word, Excel, PowerPoint, Outlook, Adobe)
• Social media platforms
• SEO best practices
• Desktop and mobile optimisation
• Understanding of digital marketing trends (triggered base communications, AI, predictive marketing, etc.)
• Data analysis
• Governance and risk
• Business & Financial Acumen

Requirements

Key Performance Areas

• In collaboration with the Marketing Management in the Gaming and Hospitality segments, offer expertise and provide leadership around the planning, design and delivery of strategic digital marketing plans, frameworks and tools
• Oversee the effective development, maintenance and use of all digital channels (website, online booking engine, app, social, blogs, paid media)
• Research and benchmark trends in digital marketing to ensure Sun International’s online presence remains progressive, reflective of the brand and a leader in the industry
• Drive innovation and development in the digital space
• Plan and manage the implementation of highly innovative marketing campaigns and experiences on various digital channels
• Influence present and future content by determining and evaluating current and future market trends, and work closely with the PR agency to leverage content in the digital space
• Plan various digital display, SEO/SEM, social, email, push, and mobile display advertising campaigns
• Brainstorm new and creative initiatives and campaign ideas to elevate brand awareness, drive sales, competitive edge and business growth
• Project manage and monitor resource requirements for the development and amendment to technology and dashboards
• Manage split testing on various content categories and collaborate with IT development and business support in the building and configuration of web infrastructure
• Benchmark and monitor performance across all digital channels and campaigns, making recommendations to improve future decision-making and spend and address areas of concern
• Shared accountability for developing and managing the budget and expense management for the function
• Relationship agreements with key suppliers, business partners and sponsors are built, negotiated and managed to achieve the business objectives and leverage new opportunities and joint initiatives
• Develop and coach “Sun’s” high-performing digital marketing talent
• Provide inspirational leadership to enhance employee engagement and motivation and nurture a performance driven culture within digital marketing
• Mentor property marketing teams and collaborate with the  inhouse creative agency to implement ‘always on’ and campaign strategies
• Actively engage internal and external stakeholders to build relationships and professional thought leadership and innovation in digital marketing
• Monitor the development, availability and auditing of digital marketing governance standards and processes based on leading practice and new legislative compliance – ensuring they are updated and communicated

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Main Purpose of the job:

• Overall accountability for the entire maintenance operation across the property, in such a manner that the buildings; facilities; equipment and infrastructure is maintained and repaired according to company standards thereby ensuring that the grading standards of the property are maintained; and identify, implement, manage and review cost leadership opportunities and manage all capital projects for plant upgrades and modifications.

Duties and responsibilities include:

• Understand the business strategy and objectives across the complex and align maintenance and development project plans and timelines accordingly
• Develop strategic objectives for the Unit’s maintenance and development deliverables
• Facilitate the project management and achievement of milestones of the function deliverables
• Compile a preventative maintenance plan for the 12 -36-month period
• Benchmark buildings and facilities with leading development trends and make, recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Manage and allocate people and operational resources, Source contractors for building refurbishments and ensure work is completed to standard and within the budget
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/HVAC / building maintenance and repairs, in line with 3-; 6- and 12-month preventative maintenance plan
• Responsible for a call-out system for emergencies, and alarm-related callouts, Compile and implement Fire safety procedures, fire equipment inspections and compliance
• Manage staff appearance and floor appearance/ functioning of equipment and systems, Store and control assets, technical stock and parts
• Record and resolve internal customer disputes / complaints, Project planning and management of development work; building, refurbishments, moves and cyclical redecorations (external and internal) management
• Seating designs and ordering of required office equipment
• Update building plans / site plan layout thus ensuring building capacity planning & monitoring
• Maintains records of assets and operating equipment in all areas of maintenance across the complex including breakages, repairs, etc.
• Maintains records on compliance management, Maintains records of usage and excess/ shortfall of licenses
• Compile and oversee the execution of stock control procedures for the arrival, dispatch and control of maintenance stock across the complex
• Oversee the control and maintenance of stock in the system in line with SOP
• Compile processes and monitor the execution of stock control to minimize stock loss and account for variances as SOP
• Stock Valuation Report submitted and reduced in stock loss indicated as per SOP’s
• Asset Exit procedures developed and monitored for discontinued products and operating equipment
• Oversee results of stock takes conducted and report on variances and trends
• Oversee and authorize disposal of obsolete stock/supplies as per SOP’s, Assess and monitor the dispatch and delivery of stock within agreed time frames, Compiles reports for stakeholders
• Define the scope of the project in collaboration with senior
• Manage the execution of a project by making key decisions, exercising overall control, assigning and coordinating business and resources, and placing formal requirements on authorizing and accepting work, delivering and accepting work products as defined in the project plan.
• Prepare for reviews to report on the progress of the programme
• Set up files to ensure that all project information is appropriately, documented and secured
• Monitor and control programme (solution delivery) and enterprise (benefit/outcome) performance against plan throughout the project life cycle
• Oversee maintenance and engineering standards and processes are developed, communicated and audited on a regular basis
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Measure and develop plans to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Financial Management for the unit Maintenance function including Budget, Cost management, Capex, PIP and forecasting
• Oversee maintenance and engineering standards and processes are developed, communicated and audited on a regular basis
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all fronts of house and back of house areas to monitor compliance

Requirements

Minimum requirements (Education and Experience)

• 4-Year Degree in Mechanical or Electrical Engineering plus a GCC in mechanical / electrical engineering
• Maximize machine availability through planning and implementation of effective maintenance systems.
• Minimum of 6-8 years’ experience in a management position within a maintenance environment
• Project management experience
• Experience in managing contractors / suppliers

Skills and competencies

• Project management, Procurement and negotiation skills
• Electrical engineering high and medium, voltage distribution systems
• Mechanical pumps: HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Motivating others / gaining co-operation, Decision-making
• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

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Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or service station

Service Execution

• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks

Provide billing to guests

• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items

Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations

Participate in stock takes

• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement - Identify customers and understand their preferences
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Technical competencies

• Beverage / Cocktail Product Knowledge
• Barrister skills an advantage 
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Ability to follow Instructions as provided and ask questions as required
• Team co-operation

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Job Purpose

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.

Key Performance Areas

Gaming Product

• Refer to the work output task register for detailed tasks.
• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritise all job cards.
• Move and place EGMs.
• Configure gaming equipment 
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements.

Gaming Technical Standards

• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment.

Customer Service 

• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
• Guest Interaction and Service
• Contact suppliers for technical support where relevant.

Audit and Investigations

• Auditing and investigating (Refer to the work output task register)
• Jackpot exceptions
• Count variances
• Machine performance check
• Other auditing as per operational requirements
• Reports variances and make recommendations.
• Communicated and follow-up to ensure all corrective actions are implemented.

Reporting and Administration

• Analytical Reports
• Shift reports
• Month end feedback reports.
• Note acceptor reports.
• Card acceptance reports.
• Power Supply voltage report.
• Suspicious meter movement reports.
• Card update failures.
• Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed.

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines
• Meet the requirements for a gambling gaming licence and FICA

Requirements

Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification 

Experience

• 1 year experience as a technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and Knowledge

Core & Personal behavioural competencies

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience
• Presentable

Technical / proficiency competencies

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills

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Job Purpose

• The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.

Key Performance Areas

Security Planning & Delivery 

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables 
• Facilitate the management and achievement of milestones of deliverables 
• Understand and integrate leading trends and technology with regards Security practices 
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management 
• Troubleshoots any queries / problems received by the department 
• Manage and allocate people and operational resources 
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property 
• Act as a Subject Matter Expert of issues of safety, Security for the business unit 
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting 

Security Governance & Standards 

• Oversee the development and availability of Security standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations 
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance 
• Ensure all staff are trained and found competent against regulatory requirements 
• Works with internal stakeholders to identify risk areas and address these 
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing 
• Ensure full compliance of liquor licences and trading hours 

Investigations & Case Management 

• Quality assures investigation and audit processes 
• Allocates cases for investigation and audit 
• Plan audits and risk audit schedule 
• Field investigation for high priority cases 
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal) 
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded 
• Follows the judiciary process through until completion 
• Oversee investigations and reports to address the business exposure to risk 
• Liaises with Head Office Legal with regard to Section 205 subpoena 
• Compiles and communicates handovers to ensure continuity of information 
• Quality assures all reports, EOB entries and registers 
• Liaises with Internal and External customers/ stakeholders 
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership 

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations 
• Provides motivation and leadership to promote positive working relationships and employee relations within the department 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) 
• Source and Select talent as per EE plan 
• Drive the employee value proposition 
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved 
• Facilitates a performance management culture 

Budget management 

Financial Management for the Unit Security function including:

• Budget 
• Cost management 
• Capex 
• PIP and forecasting 
• Financial reporting for the function 

Customer Experience Management 

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition 
• Deals with escalations / complaints effectively and efficiently to resolution 
• Be available on the floor to interact with VIP guests when required 
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps 

Vendor Relationship Management 

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit 
• Communicate on a regular basis and maintain the relationships with the service provider 
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property 
• Assist with resolving obstacles that may need to be addressed to achieve results 
• Manage contract deliverables and performance 
• Monitor costs and staffing levels relative to business levels in line with the service provider contract 

Stakeholder Relationship Management 

• Informs department / staff of information required to perform the duties in the Security operations effectively 
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA 
• Communicates any special requirements to other relevant operating departments 
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments 
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties 
• Provides direction and guidance on risk management to internal stakeholders 

Requirements

Education

• Grade 12
• B Tech Degree (Security Management) 

Experience

• Minimum of 5 years’ experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage 
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate) 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids) 
• Vision, hearing (including with the use of aids)

Skills and Knowledge

Core & personal behavioural competencies 

• Motivating others / gaining co-operation 
• Decision-making 
• Training; coaching; keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet / product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training 
• Controlling people and non-people resources Influencing & negotiating skills 
• People leadership 

Technical proficiency competencies 

• Rapid tracking and review of visual information 
• Use of Security equipment 
• Compliance procedures and regulations 
• Prolonged attention span 
• Financial management 
• Proficient Computer Skills – MS Office; EGS 
• High levels of integrity 
• English verbal communication skills